Rated 3.5 out of 5 by 48
Rated 1.0 out of 5.0 by Singapore Cam Poor shuttle service, Wet/leaking bathroom
Issue began from the airport. It was 9:30am, when My colleagues (total 3) and I walked out the airport door. Although we've indicated our arrival time during booking, and called the hotel to arrange a shuttle pick up, hotel front desk simply declined our request and said shuttle service ends at 9am. We were very surprised as this is the "AIRPORT" hotel as per its name!!! Since we were really tired from the long haul flight - we decided to just take the cab, but taxi drivers have waited hours for their passengers - no one wants to pick us up. After paying some extra $$ - driver dropped us at the hotel.
Now the room... my bathroom has leakages from the sink, which is continuous even after the hotel plumber fixes in each night. It was very unpleasant to walk in the wet bathroom in the morning... and repeatedly...
February 26, 2014
Rated 4.0 out of 5.0 by Tonisan Good overall services
In general a good experience except for the air conditioning which is to noisy for sleeping
February 25, 2014
Rated 2.0 out of 5.0 by Yeti76 2 nights business trip
Poor experience. they gave me a room next to the elevators, was very noisy. I did get another room on the 1st floor which was better. Good coffee-maker in the room, however a bit difficult to operate.
Staff charged me extra for the parking, which was supposed to be included in my company corporate deal. ONly found out after return. The breakfast was OK.
Overall not a great value for money experience.
February 17, 2014
Rated 3.0 out of 5.0 by fr104281 good quality but very noisy
ooms are well arranged and comfortable. But this hotel is very noisy because sound insulation is bad .
it's annoying to hear what is going on in the corridor all the time
Staff and service are good
February 10, 2014
Rated 3.0 out of 5.0 by Goody2010 Noise
Noise from planes and shower head did not stay in position.
January 13, 2014
Rated 5.0 out of 5.0 by BizTravel67 Modern clean hotel
Great hotel to stay with modern décor and friendly staff. Showers not very powerful, but I was told this aligns with their "green" commitment.
January 13, 2014
Rated 5.0 out of 5.0 by Ulxima01 Do Not Arrive Late
The hotel staff will be waiting and caring for you but finding a taxi from the airport might be an experience.
Great property, comfortable room.
As Platinum Member I has been told upon check-in that the use of minibar in the room was free of charge.
Well, if it happens to you too please lower your expectations. There is not that much inside, so better to expect just a bottle of water to be surprised of something more when you open it.
WiFi is good and fast.
Breakfast is ok, good choice of food but the breakfast room might be better.
The free shuttle to the airport runs at fixed schedules with a long gap between morning and evening shifts.
A late check-out until 4pm for Platinum Guests would be the ice on cake.
January 5, 2014
Rated 4.0 out of 5.0 by jo111 Striclty for business
This is the 4th time I stayed at this hotel. It is close to the airport and close to my office here. For business, this hotel is ideal. Also it is really close to Diegem station.
But there is nothing nearby for food or shopping. You definitely need a car to wander around.
So, this hotel is great in terms of quality and service if you are in Brussels for work and your office is near Diegem area.
January 3, 2014