Rated 1.0 out of 5.0 by Jim223 Holiday Inn Brussels Airport
I stayed at Holiday Inn Brussels Airport for 6 nights. The check-in and check-out services were pretty slow. There was always long line between 7:30 AM to 8:30 AM. The staffs seem to be tired or overrun. The house keeping staff won’t pick up laundry bag and I need to deliver my laundry bag to front desk. The room was small and background noises were annoying from time to time. The breakfast buffet was OK but the dinner was too expensive and was not very good in taste and in small portion. There are many other hotel near Brussels Airport and I will stay at other hotel next time instead of Holiday Inn.
February 2, 2013
Rated 2.0 out of 5.0 by Johnwtd Good room and excellent bed as well as working space and wifi
Not recognized as priority platinum member.
No advantages as priority member.
Very good room, bed and bathroom.
Service people in the reception and restaurant not very helpfully and not very focussed on the guests.
January 29, 2013
Rated 2.0 out of 5.0 by Kovich Jack
I was totally disappointed with my stay at this Holiday Inn. The heat didn't work in my room and had to change after an hour of being cold. The next room although a no-smoking room smelled like an ash tray.
I went to have a drink in the bar, but waited over a half hour, and had to go to the front desk so they could locate the bar tender. When I was finished, I had to go through the same process to pay the bill.
The restaurant was freezing both for dinner and the next morning for breakfast.
I was glad to check out.
January 21, 2013
Rated 3.0 out of 5.0 by DODOfficer Government Rate
I was in Belgium on a business trip to NATO. However, because I booked the reservation under a government rate I did not receive any breakfast in the morning. The government rate was also more expensive than the NATO rate. At check in I spoke to the manager, named Ms. Lies, and she would not assist me in any way adjusting my reservation or comping me with a breakfast. Even though I am a platinum member and showed her my government orders that I was on a NATO business trip, she would not accomodate me with a meal for the morning. This may seem like a small complaint but because of the customer service accomodating what I believe to be a small fix on the computer I would not stay here again. Recommendation to all US travellers there on business to NATO. Do not book your reservation on line but instead call the hotel and book your reservation over the phone under the NATO rate. You'll get a better rate and a breakfast.
December 19, 2012
Rated 4.0 out of 5.0 by ARP42 Great leisure facilities
The pool sauna and gym are outstandingly good altough I did have to report that some of the wooden slats on the benches in the sauna are coming a bit loose.
The newly refurbished rooms are very nice.
The food is good but the menu does not change very often so it can get tedious if you eat there a lot
December 14, 2012
Rated 3.0 out of 5.0 by Biztraveller999 Grumpy bar staff again
I use this hotel very regularly and it is my preferred option. However, the surly and very poor service from a particular member of the bar staff has happened once too often for me to ignore. Several colleagues have commented in the past and switched to a competitor hotel.
December 12, 2012
Rated 3.0 out of 5.0 by dvdex Nice facility, but overpriced and understaffed. Will never stay here again.
The staff at the hotel was very friendly and helpful. The bar/restaurant staff was especially pleasant despite having only two people to tend bar, wait tables, and handle room service. The waiting time at the bar and restaurant were grossly unacceptable, but it was not the fault of the staff, who were working very hard. There simply wasn't enough staff to handle the workload. Unfortunately, there was no other place to eat within walking distance, or else I would have walked out of the restaurant. If I am ever stuck at the Brussels airport again I would take my chances with a different hotel chain.
November 7, 2012
Rated 3.0 out of 5.0 by Simon12 Airport Hotel
The rooms are good, clean and comfortable.
However both the bar and the restaurant stop serving food at 22:30, which is not good for an airport hotel. Room service was terrible.
October 16, 2012
Rated 5.0 out of 5.0 by Springfield Good Business Hotel
The Holiday Inn Brussels Airport delivered what was required with friendly and efficient staff. Rooms were modern and clean. Location close to the international airport with a frequent shuttle. Rail station was also reasonably close and taxis were readily available. Would be hotel of choice in future where good airport access required.
September 28, 2012