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Rated 3.6 out of 5 by 94 reviewers.
Rated 3.0 out of 5.0 by Verlängertes Weekend Wir waren zu dem Zeitraum in Belgien als das Festival stattfand. So wurde ein Extraraum eingerichtet für das Frühstück, für die Festivalbesucher. Die Auswahl des Frühstücks war nicht besonders, dreckige Tischdecken wurden nicht gewechselt. Zimmer wurde nicht gereinigt. Für ein 4 Sterne Hotel haben wir mehr erwartet. Positiv können wir sagen, dass wir noch einen Extratag nicht über den Festivalveranstalter gebucht haben und hier sah das Frühstücksangebot ganz anders aus, sowie die Sauberkeit der Tische. July 30, 2014
Rated 3.0 out of 5.0 by Holiday period ! Not sure what service hotel is offering at the moment ? Car park full no spaces? , no restaurant but many people ?, not given room on priority floor , room not cleaned on 1 day . Feels like people who stay at this hotel 20 -> 30 times /year are not being treated same as holiday makers at the moment July 28, 2014
Rated 2.0 out of 5.0 by Holiday Inn Brussels Hotel used to be a classic holiday inn with good airport shuttle service, good bar with local character and superb breakfast. Now it is some ultra modern hotel (stupid theme of Swedish word for fun 'skoj' which no one understood) with a minimalist design. Unlike earlier days shuttle to and from airport not continuous (eg latest one in the morning from hotel to airport is 9:15am). Breakfast absolutely dreadful - cold plates for hot breakfast, disgusting hot breakfast items available just to name but 2) July 27, 2014
Rated 4.0 out of 5.0 by Comfortable and close to Brussels Airport Nice hotel, comfortable room, good internet. Very close from Zaventem Brussels Airport and offering shuttle service. Food in restaurant needs improvement and it's a little overpriced. July 25, 2014
Rated 1.0 out of 5.0 by Worst holiday inn ever! I was in Brussel for a festival weekend and stay in this hotel throughout my stay and it was a horrendous experience! There was a heat wave in brussel and the air conditioning wasnt working! We reported it on the very first night and I can understand it was a bit too late to get it fix but the hotel cannot even offer a fan or something to keep us going through the night. The receptionist was not friendly at all and didn't even apologize for it. I reported the incident again on saturday morning but came back to the same condition at night. It was a different receptionist but the same thing happened and i've been told no maintenance work over weekend. No one apologize to us about it at all and didnt even send anyone up until the 3rd time i rang. Shocking enough when the man came up to have a look he asked why did we not reported it earlier as there is usually someone here to do it during the day and there's no record of this problem has been lodge. We have to live in the hotel for 3 nights without air con during summer. This is not reasonable at all and i'm beyond disappointment with the service. July 24, 2014
Rated 5.0 out of 5.0 by Brussels This hotel was great. Would like to have been able to stay longer . The hotel was clean, rooms were well appointed . with plenty of room for work/ eating. A large desk area at head of bed . Very nice fitness room. Staff very friendly. Shuttle to airport timely. Unfortunately the main dinning room was closed during our stay but the food provided was good. I hope we have an opportunity to stay here again. I wish all Holliday Inns were like this hotel. They are a great model. July 23, 2014
Rated 4.0 out of 5.0 by Great airport location Room was very clean, comfortable and was not noisy despite close proximity to Brussels Airport. Breakfast in the morning was great, with numerous items to select. Hotel shuttle bus was great both at hotel and airport pickup! July 21, 2014
Rated 3.0 out of 5.0 by nice staff and pool but poor sleeping Excellent swimming pool;staff friendly and helpful;location for airport excellent;bed not good:too small and with a hole; planes can be heard so sound isolation insufficient July 21, 2014
Rated 2.0 out of 5.0 by Conmfortable but NOT SAFE Watch out for security in this hotel. There are thieves in lobby who stole things and the in-house security is very lacking with little or totally no security on watch at all in this hotel. Guests are also not being warned about any possible theft in this hotel. The assistance provided by this hotel during the time of needs is also very minimum except to call the police for you - that also takes time for them to do so when they are available as they will attending to incoming guests. I believe the priority is to get business rather to help when you are REALLY REALLY in need of help. July 20, 2014
Rated 5.0 out of 5.0 by A good quality hotel Better than your average Holiday Inn, clean modern and well presented. Good food, service a little slow though, check in at night was also slow as only one member of staff on. But small things in light of a great room, clean, well fitted and quiet. Will happily stay there again. July 20, 2014
Rated 4.0 out of 5.0 by Good hotel A clean and well run hotel with friendly and polite staff. July 19, 2014
Rated 4.0 out of 5.0 by A very good hotel The rooms are nice, I like personally the design used. Wished Rooibos would be also available. iHome is great and TV works fast. Restaurant is standard, nothing special but ok. The beach area is a great idea. Prices are reasonable. Gym is good, I especially like the two cross trainers.vwishlist is a proper sauna someday... Pool is one of the best in airport proximity hotels. Breakfast is ok, again missing Rooibos. Also showing clearly what is low-lactose and non-lactose would be nice (should be available). The layout of the breakfast area is somewhat bit strange (bread is 10 m away from cheese and ham), but one gets used to that pretty quick. Had no issues with the wireless internet, and beed was good quality. Sleep quality was ok (taking into account that the planes took off less than 2km away), ask for a room not facing the parking lot. Otherwise first planes take off at 5:30 and last at 23:30. July 14, 2014
Rated 2.0 out of 5.0 by No Restaurant Restaurant was closed; only option was to eat at the bar and the quality of the food was very poor. July 14, 2014
Rated 5.0 out of 5.0 extraordinary The only problem with my most recent stay at the holiday Inn Brussels Airport is it wasn't long enough! I needed more time to fully enjoy the "beach", the gym, the pool, and the sauna! I'll be back. July 10, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel caose to the Airport I would definitely staty at this hotel again, given the location was in my travel plans. June 27, 2014
Rated 5.0 out of 5.0 by Responsive, friendly staff I frequently travel in and out of Brussels and use this Holiday Inn. The staff always goes out of its way to accommodate my needs and ensure my comfort. Getting the shuttle to and from the airport sometimes can be a challenge but that is the only (very minor) negative I have about this facility. June 27, 2014
Rated 3.0 out of 5.0 by Not a bad stay but did not enjoy it Was given a nice room to begin with. Did not get recognised for being Platinum member during the check in. Was staying in a room with a door separating the other. On my last night in the hotel, there was a couple making noises throughout the night. Was given complimentary taxi which was good. Food was not up to the mark. A busy hotel but small things may be missed out. June 24, 2014
Rated 4.0 out of 5.0 by Great transitional hotel After several weeks on the road in France, staying at B June 23, 2014
Rated 1.0 out of 5.0 by Roach Infested Inadequate from Cuban waiter at restaurant in the lobby. We were removed from the restaurant our crew of 16, although we had a long duty day and was exhausted from flying. One crew member never received order and waited over 45 minutes before waiter acknowledge that order was not available . Restaurant close at 10pm no food was available for crew. My room was dirty , hair was found in the shower and on floors. Found a roach crawling on shower curtain contacted maintenance , he came and got roach , says this sometimes happens , was not offered by staff to change room. Very poor customer service , several wake up calls. June 20, 2014
Rated 3.0 out of 5.0 by Holiday Inn Brussels Airport - do not visit / stay Abnormal hotel staff, not sensative to Gold Members June 17, 2014
Rated 2.0 out of 5.0 by Not a good hotel to stay As mentioned earlier Courtesy of the restaurant staff is bad Breakfast is not good, stale food One of the days, there were no electricity in the restaurants and no one bothered to inform the reason, none of the equipment, coffee machine, toaster etc were working The restaurant was very noisy, the staff did not know how to clean plates, as they make constant noise the tables were not cleaned and guest have to inform staff to clean June 17, 2014
Rated 2.0 out of 5.0 by Some improvements, some disappointments I have about 15 nights stay at this location over the past twelve months and on the seventh floor, the hallway wear was significant with stains from possibly someone being I'll, cracked mirrors, dented and scratch walls. Additionally, my first room the air wasn't working so I had to move. The last disappointment was being forced to eat breakfast in the bar because "other guest" received priority in the restaurant while I didn't. As a IHG Gold+, I received no recognition. On a positive, the dinner menu is a drastic improvement ! June 17, 2014
Rated 4.0 out of 5.0 by Good Hotel but get sharper bar staff This is a good hotel to use for business in the airport area as the hotel offers everything at a good price however on my last visit the bar staff were poor, bad service at he bar, forgetting to order food and so on. This is an exception as it is usually very good. June 13, 2014
Rated 3.0 out of 5.0 by should double check the rate when you check in The staff work in the front dest do not speak good English. So if you book your room with no breakfast included. please do not try the breakfast there. Its cost 23 Euro per person per time. June 9, 2014
Rated 5.0 out of 5.0 by Great airport hotel very clean and comfortable, great fitness center and pool/spa, food selection is very good and reasonable, frequents large tour groups but seems to accommodate them without impacting individual guests note that airport shuttle only operates in the morning and evening June 5, 2014
Rated 5.0 out of 5.0 by 2 days in bruxelles room too hot when we arrived ( prefer 20 or 21° rather than 24) June 5, 2014
Rated 5.0 out of 5.0 by Great Stay Really enjoyed this hotel and would stay there again. June 3, 2014
Rated 5.0 out of 5.0 by Excellent Service Excellent friendly service and a lovely room. All round a good stay over in Brussels. June 3, 2014
Rated 5.0 out of 5.0 by Great service, again The staff continue to offer a warm welcome, at reception and in the restaurant. The business shuttle booking was efficient, and everything went well. June 1, 2014
Rated 4.0 out of 5.0 by A positive surprise Was just looking merely for a bed close to Brussels Airport for my next day flight. Found to my surprise a really nice place, great people, nice bar and and excellent night of sleep.Plus even a Wii in thelobby. Thanks a lot for this experience. May 30, 2014
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