Rated 2.0 out of 5.0 by JamesP63 Guest Experience
1. Renovation should be informed at point of reservation.
2. Rates should be lower due to renovation
3. This property is very slow on giving loyalty points credit (Aeroplan)
4. Lounge service needs improvements but location is convenience for hotel guests not drink n drive.
5. Mini fridge is too noisy
May 16, 2013
Rated 1.0 out of 5.0 by Vini Mot H. Inns are much better!
Hotel was being renovated. Still, it was dirty (roaches in the bathroom; toilet not clean). Too expensive for this kind of quality. Food is below average. Did not get wake up call. Almost missed plane. Shuttle drivers need to use deodorants!
May 15, 2013
Rated 4.0 out of 5.0 by Mich12 Front desk staff
Front desk staff are excellent.Jemma is the best and provides excellent customer service.I travel and stay at many properties around the world and I am so impressed with her and her customer service.You have a gem ....
May 7, 2013
Rated 2.0 out of 5.0 by Halexmommy Could Have been Nice
I was impressed by the decoration and comfort of the rooms. What really disappointed me was the lack of courtesy of the staff. We stayed for three nights - two of which we woke up to have no hot water. The third day the hot tub was out of order. The first day there was no hot water I could understand, things happen. But the lack of caring we received when we brought it up was dumbfounding. We got the "boiler is broke, it's getting fixed, nothing we can do about it" speech. The second time it happened I was clearly upset and still got no empathy, no offer of even a free meal, no discount on our room. The front desk staff have a job to do, to make people feel comfortable. I wasn't asking for special treatment, but they seemed to not want to be bothered. Everyone I encountered was hurried, annoyed and just plain uncaring. I had asked for another blanket one of the nights and it didn't show up. I had to call a second time to get one. I also was rudely told I could not have a receipt for my stay because I booked online. Not so. I always book online and ALWAYS get a proper receipt. Overall very disappointing stay and I would not recommend this property without the staff apathy issue being addressed.
May 3, 2013
Rated 5.0 out of 5.0 by christine88 Perfect for what we needed!
I was in Calgary for two nights for business. The staff was very accommodating when we arrived early and needed to check in. The room was clean, well decorated, and very modern. I was pleasantly surprised! Close drive to downtown, easy to navigate back to the hotel.
May 2, 2013
Rated 5.0 out of 5.0 by Wapiti121 my stay
Overall I was impressed, better than I expected I guess. The construction/renovation got in the way. Didn't use much of the ammenities. Room was close to the restaurant/bar so too much noise one evening for a bit. Food and service was also better than expected. Cleanliness was also better than expected
April 24, 2013
Rated 1.0 out of 5.0 by GRUFF Disgraceful
I stayed at this property for 4 weeks and the service in every bar, every lounge and the reception was nothing short of disgraceful. The bar / lounge service was the worst I have ever experienced. The staff at the reception should learn that a smile goes a long way. The waiters in the restaurants should be taught to attend patrons tables in a timely manner and not ( as I was ) leave them sitting without a menu or a beverage for 10 minutes. On my last night myself and 2 work mates had dinner in the lounge. We each ordered what was advertised as best grade Alberta beef, maybe it was,, just a shame the chef could not cook 3 steaks to the diners liking... yes... all 3 were cooked badly. I am heading back to Calgary tomorrow and I will absolutely not stay at this property this time or at any time in the future. I must admit that the foyer was under renovation, however that should not stop the staff from smiling,, at least once..
April 22, 2013
Rated 3.0 out of 5.0 by moduline1 Its OK but could be Much Better
First I really appreciate HI allowing reviews on there website as we know the people writting the reviews have actually stayed at the hotel.
The hotel is located south of the airport and is at least a 15 minute ride from the airport like most of the south located airport hotels but this hotel is not close enough to the other airport hotels to walk and use other eating establishments so if you have no car you will need to cab if you want to leave the hotel.
The hotel is older and under renovations which in the long run is a good thing as it bring the hotel back up to HI standards so I have nothing bad to say regarding the renovations.
The room I recieved was clean, modern and very comfortable, interent was good, I am a platinum amabassador member so I get to stay at lots of HI's and the room I received met every standard I would expect and I was pleased with it. Parking was free and easy. My status was recognized but only after mentioning it.
The only con was check in, the area is fairly small and seems like it doubles as the staff recreation / joke area because when I walked in and I was the customer there other than staff. Their were 4 employees on the hotel side of the desk and 2 leaning on the counter on the customer side of the desk, the duty manager was joking with the girls / guys and making jokes about going to a certain church on Sunday and said this repeatitly I stood there for a moment feeling like I wasting everyones time until finally a girl looking at the computer looked up and greeted me. This kind of welcome at any Holiday Inn is not forgivable and it is clear that the HI culture is not running from the top down also after reading all the reviews and seeing all the customer check in issues and then the case manager apologies it appears as lip service only which is a shame because it is a nice hotel. To add insult to injury they were out of king beds to which I asked to cancel my reservation but all of a sudden a king bed became availble, it was a miracle I guess...hummmm I was really ticked off by then!
Ok now my rant is over, the hotel could easily be a 4* if the staff had HI training. I would stay here again and hopefully they will get there act together by then. I did not use the lounge etc so I have no comment on them.
April 21, 2013