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Rated 3.8 out of 5 by 110 reviewers.
Rated 4.0 out of 5.0 by Pleasant Service Overall nice experience. Only issue is online reference to Holiday Inn (Airport). Gives the impression that it is in close proximity to Calgary airport. It is not. February 26, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and great airport transfer service with parking for more than 7 days. Very clean comfortable and pleasant staff. Stayed one night as we had an early a.m. flight and left car in their parking lot for more than seven days for no extra charge. February 22, 2014
Rated 2.0 out of 5.0 by Service Inappropriate There was no indication on HI website the property was under-going a renovation; it was difficult to relax. Housekeeping was good though I do not understand why they throw away the used bar soaps every day during my stay. The finished rooms were beautiful and a large size. Restaurant service was good, though the lounge service was poor. Also the hotel phone in the temporary eating areas were disturbing. The staff spoke a foreign language that I understand. Quite the inappropriate behaviour as they talk about the guests/customers. Upon check-out it was reported. However, all they say is sorry as it's a popular known issue here. February 21, 2014
Rated 1.0 out of 5.0 by Renovation nightmare Checked in for 3 nights. we landed on the floor with ongoing renos, dusty and noisy -night one night two, the front desk advised they were told to sell the rooms on the reno floor, they reluctantly moved us the new room was quite nice, however the toilet barely worked, called the front desk no one came, we finally fixed it ourselves night 3 same toilet issue no help came, called again still waiting in the end they gave us one night free, I expected the whole stay to be comped considering, even with the reno complete I would not recommend February 14, 2014
Rated 4.0 out of 5.0 by Nice Hotel Great place to stay. Restaurant is under construction at the moment, so if that is important, and it was to me, you better check if it's already open. Breakfast is set up in one of the meeting rooms and the choice is very limited for the price they charge. Other than that it is very pleasant and comfy place to stay. February 11, 2014
Rated 1.0 out of 5.0 by Poor service and rude staff The room at the hotel was fine once we finally got into it. I called the airport shuttle service and was advised that it would be a 25 minute wait. When I called again after standing in the cold for 40 minutes I was advised it would be a 10 minute wait and they weren't sure what had happened. After a further 25 minutes standing in the cold and watching all the other hotel shuttles come and go at least three times our shuttle finally showed up with no apology. When we arrived at the hotel it appeared to be under construction and we had rude service at the front desk. He actually asked us why we had waited over an hour for their shuttle as if we should know why we were standing in the cold at 11 pm for over an hour waiting on them. There was no apology for whatever had happened and in compensation for the "mix up" we were given a complimentary drink at the bar for one person (which was already closed) which was further insulting to two people. Overall this hotel was extremely disappointing and rude, nobody wants to deal with bad service after an entire day of flying, getting in late and having cold weather. I would not recommend this hotel if you need a place to stay close to the airport, you will be lucky if you ever make it to the hotel if you depend on them! February 6, 2014
Rated 3.0 out of 5.0 by Nice Renos, small rooms Stayed here recently and see they have done some nice renos in the front desk area although there was still a lot going on around the lounge and restaurant. Good location friendly helpful staff. Decent exercise room. Extremely small rooms though, I booked a king superior thinking there might be some room to move about, it is simply a standard room with a king bed making it very cramped. The bathroom is unbelievably small and hard to even turn around in. No way 2 people could stay in this room without bumping into each other all the time. Not sure I would stay again even though the rest of the hotel is nice. January 25, 2014
Rated 3.0 out of 5.0 by Renos, renos, renos This was good for us because we were meeting up with family during a layover between flights. We wanted to do some shopping, so its location near Sunridge Mall was perfect for us (Just a $11 taxi ride.) And the breakfast buffet was also nice. But, it is undergoing a number of renos at the current time which makes it a little less than comfortable. Hallways are boarded up and hallways and rooms are dimly lit. ...Will be nice when it is all done! January 9, 2014
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