Rated 4.2 out of 5 by 416
Rated 2.0 out of 5.0 by MSfromUK Platinum Member Benefits?
As a Platinum Member of their Rewards Club (already achieved this again for 2015/6) I know one of the promises they publish is to have a room upgrade if available. This rarely occurs for me in practice so this year I ask for the upgrade and when I am told it is not available as in this case I always then check on-line if a I could book an upgrade room for the same period of stay and take a screenprint of the answer (to produce at the Trading Standards office in December to get their view on the Platinum Member benefits advertised). In this case upgrade rooms were available to book so being a Platinum Member obviously does not count at this hotel. Indeed to further show their appreciation for my 'loyalty' which they thanked me for at reception when booking in I was given a room on the upper floor at the back of the hotel and so had to haul my heavy suitcase up two flights of stairs after a long journey along corridors and even outside at one point. Many of the adjacent rooms were being refurbished so I had to endure drilling in the room next to me when I was trying to work on my computer.
They also offer free 'standard' Wi-Fi but this is not a good speed - to get what I would call business Wi-Fi speed I would have to pay a large amount of money for a service offered free in virtually all other hotel chains I use.
May 1, 2015
Rated 5.0 out of 5.0 by ROYSIE great value
we stay in a lot of hotels and generally felt our overall experience here merited a personal acknowledgement
of exceptional value for the services provided and certainly would recom. the exec. suite.
April 28, 2015
Rated 4.0 out of 5.0 by chris85 Good location
Good venue for relaxation. Would recommend for people looking to explore the surrounding areas
April 27, 2015
Rated 5.0 out of 5.0 by mike9000 Great stay
The room was excellent. The staff were very helpful.
April 25, 2015
Rated 5.0 out of 5.0 by paws5759 Comfortable room
Enjoyed a great one night stay at this hotel, using reward points for a very comfortable executive room.
April 22, 2015
Rated 5.0 out of 5.0 by Mel061114 great hotel
great hotel, service and parking
close to park and ride so easy to get into cambridge
April 22, 2015
Rated 3.0 out of 5.0 by Bill Wood Rubbish food, great room
No draft real ale, a sad omission these days.
A simple snack item on the menu, Nachos, not available. Replaced with dreadful deep fried cheese, horribly greasy and tasteless.
Fish pie was small, and we had to 'fish' through the potato to find the one prawn in it.
Very poor value food and wine.
April 21, 2015
Rated 5.0 out of 5.0 by Catherine43 A great family stay
Enjoyed 2 nights - the children loved the whole experience. I was just about warm enough at night. Would have liked a thicker duvet.
The food was great. Different chef on both nights - had the same dish on both nights - completely different!
The staff could not have been nicer!
April 20, 2015