Rated 4.2 out of 5 by 217
Rated 5.0 out of 5.0 by Cardiff007 Fabulous
Great location. Lovely room. Comfortable bed. Great city to stay in.
August 1, 2013
Rated 5.0 out of 5.0 by Goodison Excellent staff
Of all the hotels I've stayed in, the staff at the Holiday Inn, Castle Street, Cardiff are the friendliest and most professional I've ever come across.
July 31, 2013
Rated 4.0 out of 5.0 by Liverpoolred808 Quick Stop for Doctor Who
We made a quick stop in Cardiff to see the Castle and the Dr Who Experience. Choose this property for proximity to Castle. Staff was excellent in getting us rooms with a view of the castle. Rooms were clean and well appointed. Service at Front desk was quick and efficient.
Had dinner in the restaurant downstairs and a nice waitress (Lithuanian I believe) helped us with the meal Her service was great and the food good.
Also ate breakfast the next morning in same restaurant, once again went well.
Would recommend this property for other guests that maybe in town for quick visits.
July 31, 2013
Rated 5.0 out of 5.0 by welshlilac Perfect for concert at millennium stadium
The perfectly situated venue. Not only was it the most ideal spot for walking from the station but also for walking a matter of a few hundred yards to the concert.
As if that wasn't enough, our room was well presented, air conditioned, roomy and clean. Staff were friendly and professional and attended to any request efficiently and thoroughly.
We had a wonderful time and have already highly recommended it to our friends and family. Thank you.
July 31, 2013
Rated 4.0 out of 5.0 by X17ken Concert At Millennium Stadium - 1 Night
Stayed here before on business and made mental note to book room if ever attending an event at the MS.
This hotel is quite literally a stone's throw from the MS... and the centre of Cardiff
Staff are really nice and we were very pleased with the help and overall value offered.
Only complaint about the general dining area was the fridge-like temperatures from the aircon. Some people will like this in hot weather.
Big bonus is the car parking on site - right next door to the MS. But beware you need to come at it from the city side, get off the road quickly and it can be a bit tight if you have a large vehicle.
Our room was large, comfortable and had the things we needed. Not the best HI in-room facilities we have enjoyed, but adequate for our one night trip. Could probably do with a lick of paint and someTLC, but certainly not below par for a city centre venue.
My Priority Club platinum status was recognised in the form of a choice of a bar voucher or extra points. Free car parking was also included - which was great so close to our venue.
I will stay here again and would recommend for MS events and central Cardiff visits.
July 29, 2013
Rated 5.0 out of 5.0 by K217 Location, Location, Location
This hotel is perfectly situated in the centre of Cardiff. There is a good car park and it is convenient for sporting venues, shops and entertainment.
The staff are excellent and guests are made to feel very welcome.
The hotel is attractive and provides everything you would expect.
July 29, 2013
Rated 3.0 out of 5.0 by Callme2 Comfortable and functional
A comfortable and functional room for visiting this lovely city. Great location right opposite Bute Park and the Castle, five minutes to the shopping centre.
Bed was good, the room was a little over furnished for the size, great shower. Good selection of TV channels too.
I was surprised that internet was an extra cost and very expensive as was the price of the breakfast.
July 29, 2013
Rated 5.0 out of 5.0 by Jasper03 Cool bedroom
We arrived on a very hot day and it was nice to walk into our bedroom with the Air con already on and able to chill out. Comfortable bed
July 28, 2013
Rated 1.0 out of 5.0 by Xpepe nur schlechte Erfahrung gemacht
Entgegen anderer IHG-Hotels wurde ich im Holiday-Inn Cardiff City Centre Hotel mit keiner einzigen Silbe als IHG-Platin Member begruesst. Dies ist das erste Hotel, in welchem man mir kein Zimmer-Upgrade bei der Ankunft anbot. Das Zimmerpersonal war während meines 7-taegigen Aufenthaltes um ein vielfaches freundlicher als das Personal an der Rezeption .
Im Fruehstuecksraum war taeglich das Problem des Personalmangels unverkennbar.
An der Bar arbeitete eine wortkarge und zugleich unfreundliche Bedienung.
Die Key-Card zum Eintritt ins Hotelzimmer musste ich jeden Abend neu programmieren lassen.
Kein Safe im Zimmer!
Werde dieses Hotel nicht weiterempfehlen.
July 23, 2013
Rated 3.0 out of 5.0 by Fossey13 Needs some updating
Service lift next to our room woke us up at 7.00 / 7.30am, so much for our lay in on the Saturday morning!
Bar area good
Not sure if we would stay again due to the service lift
July 22, 2013
Rated 5.0 out of 5.0 by Biddlelad Super location and great service
I really like this hotel, perfect location for a day out in Cardiff - opposite the castle (recommended visit) and next to Bute Park and the relaxing boat service to "The Bay"
Staff were pleasant and attentive, and we look forward to our return.
Rooms were a little tired, but the bed was comfortable, and the restaurant was fine.
July 21, 2013
Rated 5.0 out of 5.0 A good experience
A great location by the castle and city centre. Lovely staff, who couldn't do enough. Breakfast buffet and dinner were very good. The hotel and rooms were immaculate.
July 13, 2013
Rated 4.0 out of 5.0 by Crosthemum Holiday inn Cardiff
Spent 3 nights at holiday inn Cardiff, staff were so helpful & friendly, food good & tasty. Standard double room bit pokey but comfy & quite adequate. Son & daughter-in-law stayed in larger room on 5th floor & this was amazing. Bathroom bit short on toiletries but furtfher supplies available free from reception. Had forgot hair comb which was supplied foc on request. Definitely will be staying again.
July 12, 2013
Rated 4.0 out of 5.0 by JoggerPlodder47 Clean, friendly, needs to sharpen up on dealing with issues
Clean room, slightly shabby but fit enough for a couple of overnight stays on business. I was told on arrival that breakfast wasn't included, which was incorrect, and I was only advised I should have had breakfast when I checked out after the second day. I reported a missing light bulb (the only bedside light# at 7.30 am and had to report it again at 8.pm. Minor things but could be better. Food very good in the restaurant #evening meal). Staff friendly, very nice indeed. Breakfast average, the toaster takes forever :-) Very good location opposite the park and castle, excellent for an early morning jog. I'll stay again.
July 11, 2013
Rated 5.0 out of 5.0 by JEDM Great service
After a pleasant time during my weekend, I forgot a jacket in the room when I left back to Paris. The housekeeping contact I had on the phone the day after agreed immediately to send it to me. And I received my jacket a few days later. Perfect service !
July 10, 2013
Rated 4.0 out of 5.0 by M1966 Friendly staff
Staff were excellent, we found the room for 3 adults a little cramped and the third bed rather small, having said that it was comfortable and clean, only 2 mugs and towels and not enough milk but when we asked staff they quickly supplied them, we found the staff lovely and really helpful. I would stay here again, could do with air con tho as the window only opened a small amount onto a flat roof and as the weather was great the room was stuffy. This hotel is in a excellent position right by the Castle and great for restaurants and shopping, great parking. One other gripe is I booked on line and after I had put in all my details and it was excepted it then told me parking was £10 on top, I think this should be pointed out earlier on the web page.
July 5, 2013
Rated 5.0 out of 5.0 by LateShift1 Enjoyable stay
Friendly and informative staff, nice public areas of the hotel, nice room (a bit too warm for me), lovely view of Bute Park, enjoyed the 3-course evening meal and fab buffet breakfast. Checkout the pancake-making machine! Really enjoyable stay (in Cardiff for a live show). Holiday Inn would be my choice in Cardiff next time, too.
July 3, 2013
Rated 4.0 out of 5.0 by unison staying at holiday inn
everything was very good the room great and the service was good and very friendly, there are a few things that could be better, first the lifts are not suitable for disabled people i use a mobility scooter, it is not that big but i still had trouble going in and out. secondly i ordered 2 portions of chips with room service, the chips were £1.90 each plus £3 for tray service which in my day came to a round figure of £7.00 plus VAT but i paid £13 and some change so i can only think that its £3 for each bowl of chips and VAT it's a lot of money for 2 bowls of chips
July 3, 2013
Rated 4.0 out of 5.0 by SuzeB75 Location makes up for small room
Our room was a bit small - but was an ideal base for the city centre
June 30, 2013
Rated 5.0 out of 5.0 by Luckystar59 Great Service
On arrival We were given a very warm welcome at the reception desk.
The staff were very smart and attentive.
I used the reception toilets which were very clean.
We were on the 6th floor which had a great view of the Millenium Stadium, the room was very clean and the bed very comfy.
We had a very good nights rest.
The breakfast was excellent lots of choice and all food was very hot and fresh.
The service was excellent both young men were very helpful I was looking around for some hot water without even asking one of the young men came across and asked if he could help I am frustrated that I cannot remember both of their names.
The l booking out experience was as great as booking in the whole stay was enjoyable a great overnight stay thank you very much.
June 30, 2013
Rated 4.0 out of 5.0 by domsie enyoyable weekend
we were greated with a smile and all the information we needed. The room was clean and comfortable, the bed was huge and very comfortable. Lovely hot water and a great shower. The help yourself breakfast was excelent, for once the bacon was cooked as we have it at home and not shrivelled. The evening meal menu was a bit limited if it had been a longer stay, but what we had was first class and the waiting staff were excellant. In fact on one night there was a noisy party eating in one of the sections and when we asked if we could be moved there was no hesitation and were moved to a quiet corner. This hotel will be our first choise next time we visit Cardiff.
June 29, 2013
Rated 4.0 out of 5.0 by Telmann Noisy room
Our room 607 was very noisy at night as it was on the front to the main road. Even with ear plugs one could hear the traffic and on Saturday night a drunk could be heard in the early hours.
June 28, 2013
Rated 5.0 out of 5.0 by Ben01 Great room and service
Have stayed here many times and it never fails to meet expectations - great service from the start - was upgraded when they realised I had stayed previously even though I had used all my 'Priority Points'
Great room, nothing to much hassle
Will be back
June 28, 2013
Rated 5.0 out of 5.0 by jigneshas Great hotel guest love
Nice accomodation, Great Staff, Clean room & nice breakfast
June 26, 2013
Rated 5.0 out of 5.0 by Lollipoplol Great stay once again
I stayed at the Holiday Inn Cardiff last week and this is about the 5th time in 12 months - once again the staff were friendly, the rooms were exceptional and the staff was enjoyable.
June 20, 2013
Rated 4.0 out of 5.0 by strikelucky Cardiff Holiday Inn - residential course
Overall it was reasonable value for money, however I have stayed in both better and worst HIs in the past. The staff were really good, the food was good. My only grumbles were that the rooms were a little cramped and lacked little things like a flannel - but hey, I wasn't paying for it :)
June 19, 2013
Rated 4.0 out of 5.0 by Cliff8 Nice Place
The hotel was comfortable. The staff accommodating. Three things could have been better:
1) WHY THE CHARGE FOR WIFI?
2) Free Breakfast would have been nice.
3) A guest self service laundry would have been ideal.
June 19, 2013
Rated 5.0 out of 5.0 by Jany8 Comfortable stay.
Stayed overnight for bon jovi concert on arriving the car park was full but found 24 hour one next to the hotel. Check in was ok , our room was very clean and overlooked the millennium stadium. We had a great nights sleep and breakfast was lovely , hot and plentiful. The hotel is perfectly situated for all the main attractions and shopping centre . Our room was quite pricey , not sure if this was due to concert , but was walking distance to everywhere we needed to go so think that made up for it ! Would def stay again .
June 18, 2013
Rated 5.0 out of 5.0 by RH70 single lady traveller
When away for work/pleasure I choose to stay in a Holiday Inn.
I know my room/bed will be comfortable with all the modern facilities I need. As a single lady with a visual disability I feel the Holiday Inns provide a safe environment - and breakfasts are AMAZING! The staff were helpful but not intrusive
June 17, 2013
Rated 5.0 out of 5.0 by Parson Warm welcome and excellent service
Warm welcome and excellent service - will stay again
June 16, 2013