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Rated 4.1 out of 5 by 317 reviewers.
Rated 5.0 out of 5.0 by Comfortable and relaxing stay Clean and well presented hotel. The staff are friendly and helpful. The hotel s perfectly located in the City Centre. March 13, 2014
Rated 5.0 out of 5.0 by Exceptionably helpful and pleasant staff What a wonderful stay we had with you! Our four day break was just what we needed to give my wife a respite from her gruelling routine of chemotherapy.Everything ran smoothly,from ease of parking to tempting Welsh cakes in reception and lots of cheering advice and help from Leigh,A.J.,and Pedro to name but a few.Perfectly situated hotel for the lovely city of Cardiff and plentiful local attractions and it stayed DRY for almost all our early March break.Possibly most importantly,the Hotel Manager came to ask us if everything was to our liking.Thankyou to everyone who made our stay so memorable,and thanks for the ceiling track hoist! March 10, 2014
Rated 4.0 out of 5.0 by end of a long weekend check in very good we were early due to light traffic and the front desk staff had no problem with this, the room allocated was okay with a large double bed over looking the stadium the quiet side the bathroom however was small compared to other hotels but okay. what we did find strange was that there were no flannels / face clothes on asking if we could get some we were told they do not have them. The bar drinks and evening meal in the restaurant was excellent, Trouble free check out will stay again next time in the area. February 28, 2014
Rated 5.0 out of 5.0 by Very friendly Staff Great location in the city centre. Great breakfast, the kids really enjoyed their pancakes. The staff were some of the friendliest we've encountered in any hotel. The family room over looking the river was large enough for the four of us, with plenty of space for my daughters to play. Will definitely be staying here again when we re-visit Cardiff. February 25, 2014
Rated 4.0 out of 5.0 Great Welcome and location Great welcome, booked online, the two rooms were exceptionally clean and of good proportions. Linen clean and crisp. Bar staff very friendly and accommodating, as were the breakfast staff. The dining room was large and roomy and gave a feeling of 'space'. The Quality of the food at breakfast was fantastic, hot and lots of choice. Only negative - the booking process did not identify me as a Priority Club/IHG Ambassador - oh well cant have everything - but a great stay. February 17, 2014
Rated 3.0 out of 5.0 by our recent stay As usual,we enjoyed our stay with you in Cardiff;welcoming staff and superb location.It had been noted that we required a safe on our last visit,and,this time were allocated a room with a safe.Our room was not quite ready when we arrived,but apologies were made and drinks were provided whilst we waited.Our only dissatisfaction was the fact that the rroom seemed to have been very hurriedly made up by the time we returned early on Sunday evening.We had to ask for the waste bin to be emptied,and.the bed appeared untidily made up.We had left the room at 11am.and were out all day.This has never happened before and seemed most unusual,Apart from that everything was of the high standard we have grown accustomed to. February 13, 2014
Rated 5.0 out of 5.0 by Best holiday inn We had a very enjoyable stay and found the staff to be very polite and helpful. February 13, 2014
Rated 4.0 out of 5.0 by Nice View This hotel is ideally situated for Cardiff, our room was on floor 6 and the view was fantastic, however this came at a price as the water pressure was awful. The room was clean and very spacious. Drinks were a bit expensive but it is a hotel. February 13, 2014
Rated 5.0 out of 5.0 by International day Used our Priority Club points for two rooms on the Friday, great value! Breakfast was in the Brecon Room, because of a function in the restaurant, so not quite as good as usual (keeping things hot) but our granddaughter made full use of the pancake machine!. Great atmosphere on the Saturday before the match, selling curries to go, a male voice choir and 'Boyceown' outside under the canopy. February 5, 2014
Rated 4.0 out of 5.0 by Excellent staff and good food Stayed three nights from January 11th 2014. Nice hotel, good staff, good food. Standard room on 6th floor was comfortable, quiet and clean BUT let down by shabby furnishings and needed some TLC. Bathroom was small and sink was cracked. Would stay again but not if room was not refurbished. January 17, 2014
Rated 5.0 out of 5.0 by Best views of the city Our room overlooked the castle and the breakfast area overlooked the Millennium stadium. The staff couldn't have been more helpful if they'd tried. January 16, 2014
Rated 4.0 out of 5.0 Room Size Room and eapecially the toilet could have been bigger January 5, 2014
Rated 4.0 out of 5.0 by Nice staff Quite a small room but clean. TV remote didn't work and one of the lights. Also the gym which they have an arrangement with was really awful. It's a really handy location though. January 4, 2014
Rated 5.0 out of 5.0 by Great hotel in a central location A lovely hotel right in the middle of the city, overlooking the river and Cardiff Arms Park, and a couple of minutes walk from the Millennium Stadium. The web site pictures do not do the place justice - we were nearly put off by the old-style televisions suggesting a place in need of an update, but the room had proper flat-screen TVs and an huge, comfortable bed. January 3, 2014
Rated 5.0 out of 5.0 by Great value stay in excellent city centre location The hotel is located right in the city centre across the road from the castle and next door to the Millenium Stadium. We had a large family room with a lovely view across the river. Room was spacious and clean. Main double bed was comfortable with the sofa bed and the pull out matress adequate for the kids even if they did complain a bit. A fantastic cooked breakfast was included in the price was a real bonus. Although right in the heart of the city we had no issues with noise and had a good nights sleep. The staff were all friendly and helpful. All in all a great base to explore Cardiff. Highly recommended!!! January 2, 2014
Rated 5.0 out of 5.0 by excellent service The location of this hotel is just like the service they offer,excellent. January 2, 2014
Rated 5.0 out of 5.0 by Thank you Amazing value for money. Friendly staff , fantastic food. Would recommend. Cardiff great for shopping. January 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and spacious room Top class service. Check in was fast with friendly staff. Room was spacious and very comfortable. No issue with parking at the hotel. Great location in the city. Would recommend this hotel. January 2, 2014
Rated 3.0 out of 5.0 by Bathroom in poor condition We have stayed at this hotel several times when visiting our family in Cardiff, this was the worst room we have been given todate. Bathroom sink had a crack in it, toilet did not work and the bathroom wall on the bedroom side was water damaged. Was the room worth £59 without breakfast and parking to be charged extra ? NO! The last time we stayed at this hotel we had to pay £99, no breakfast and charged for parking extra as well !!! You were obviously pumping the prices up because some event was on in the City, not good news for regular customers. January 1, 2014
Rated 5.0 out of 5.0 by Better than the competition This was a very good stay in a well appointed and spacious room. The hotel was extremely well located only 5 minutes into the city centre. Starbucks coffee on site. Good staff. Overall a very nice experience. Would definitely use again and recommend to friends. January 1, 2014
Rated 5.0 out of 5.0 by Newly refurbished rooms, excellent position in centre of Cardiff. Booked a Friday night in Cardiff with the family. Large comfortable room just refurbished. Easy parking in hotel grounds, staff helpful. Hotel is positioned opposite the Cardiff Castle. Short walk to town centre. December 31, 2013
Rated 4.0 out of 5.0 by attention needed to breakfast - regularly cold This was a return visit, and again the staff were very pleasant. The hotel is nice, and located well. The only downside is the breakfast, the cooked items always seem to be cold/lukewarm. I raised this as a comment on departure, let us see what entails on my next visit. Overall a nice hotel. December 20, 2013
Rated 4.0 out of 5.0 by Lovely staff! Bed was a bit hard, but otherwise perfect, staff very helpful and couldn't do enough for me. I was a bit worried about getting a car parking space, because you can't book one in advance, but there wasn't any problem. December 19, 2013
Rated 2.0 out of 5.0 by Disturbed by Christmas Parties No warning had been given at the time of booking or when I phoned the hotel direct about parking facilities that there would be private Christmas parties on both nights of our stay. We were on the floor directly above the function rooms and could hear the music, etc. The second night was worse so we asked to be moved which we did up to the fourth floor. This was much better. Also the hotel restaurant was closed on our first night due to a private booking - again no advance warning. Our first room was also very small, possibly the smallest I have stayed in for what is described as a standard double room. Not a memorable stay therefore - at least not for a good reason. However, our parking charges were waived for which I am grateful. Shame the overall experience was poor/average. December 18, 2013
Rated 1.0 out of 5.0 by Why have air con? Hotel refused to set the air con to cool the room. Why have air con? It has been a mild December, and my room which was on the top floor was to warm. December 16, 2013
Rated 5.0 out of 5.0 by Great service and comfortable room This hotel has a great reputation and the location in Cardiff is great. There is plenty parking which is a premium in Cardiff. I really enjoy the breakfast and the bar. December 13, 2013
Rated 4.0 out of 5.0 by Helpful and friendly staff Our first visit to Cardiff, and the hotel and staff made our experience a good one. "We will return" December 12, 2013
Rated 5.0 out of 5.0 by Great hotel I stay at this hotel at least 40ights per year.The staff are always friendly and helpful,the food is excellent,and the location is great for sightseeing,shopping or touring.I can strongly recommend this hotel. December 12, 2013
Rated 5.0 out of 5.0 by Friendly, helpful, attentive staff; well presented room and good food From the initial friendly, efficient booking in process to the final checking out, nothing was too much trouble and everyone was attentive, courteous and helpful. The bar food was served promptly and to a high standard, the breakfast buffet was well supplied and hot drink brought quickly after one was seated at a table. I was greeted for the evening meal and the food was cooked and presented well, from a varied choice of menu. The room was very clean and very comfy with all items available, including tea tray and clean towels plus an iron and ironing board already in the room, so no need to request one. As I had a bit of a cold, when visiting, the room had seemed a bit chilly on the second evening, although it was actually at 21 degrees C but nevertheless my comfort level was promptly met, by them increasing the pre-set room temperature and loaning a portable radiator to use in the meantime. Nothing was too much trouble and all hotel staff were friendly.. My bill was ready and taxi organised, making for a smooth departure. Very impressed. Would recommend and not hesitate to return again. December 9, 2013
Rated 5.0 out of 5.0 by well situated very well situated in Cardiff for all amenities. Room was clean and had everything we needed. Breakfast excellent - fantastic choice. Would definitely stay there again. December 7, 2013
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