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Rated 4.1 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by location was right- beds etc right food poor all was right food was not too good for the price charged for breakfast April 30, 2014
Rated 4.0 out of 5.0 by HIA Walnut Spent two nights, advised the desk the first night that one of the lights in the bathroom needed a new bulb. Not fixed by the time we left. Received a newspaper, but no other "perks" for being a priority club member. Wanted a snack for breakfast the last morning, not a $10/ person breakfast. April 22, 2014
Rated 2.0 out of 5.0 by ok at best-won't return Experience was very disappointing overall. Bed and pillows not up to even Comfort Suites standards for 50% more cost. Room and overall feel of room not comfortable- anxious to vacate. April 9, 2014
Rated 4.0 out of 5.0 by Great Service This team went above and beyond to make sure our stay there was the best it could be! March 26, 2014
Rated 2.0 out of 5.0 by I will never come back ! When I arrived the toilet was running, which the staff had to have heard. I had to shake the handle to get it to stop. The faucet in the tub dripped and there were toe nail cuttings in between the two beds on the carpet. I left a note on the picture over the desk that there was MOLD inside the picture and it looks like it had been there a long time. And to top it off I WASTED points for this stay! Room 504 March 19, 2014
Rated 2.0 out of 5.0 by What has happened??? I've stayed at this property multiple times but this time was markedly different. I'm usually a late check-in, have had very few problems with any stay at this property but did not recognize the counter staff upon arrival. I got to my room (#413) and the A/C was a little loud but something else just didn't feel right. I locked the door and retired for the evening but never really felt "at ease" and didn't sleep very well. I got up the next morning expecting to see an express checkout envelope in the floor but not one there ... oh well, not a big deal. Packed up and went to the restaurant to see a familiar face or two but I still didn't see a lot of staff faces I recognized. Breakfast was good and when restaurant staff tried to add the breakfast bill to my overall bill as usual, he said #413 was "unoccupied". Went to check-out and sure enough, they didn't show me to have been put in room #413. After they searched by my name, I was found to have supposedly occupied a 6th floor room (? #612) for the evening. WHOA!! CAN YOU SAY HUGE SECURITY ISSUE? I'm fortunate to have been a late check in since I would have hated for someone to have tried to enter my room.during the night. TOTALLY UNACCEPTABLE GUYS! When I asked if there had been a management change, I was told there was a management change in February. As wonderful as previous stays have been, I feel like my safety is is more important than it's convenient location. THANKS for the memories folks but I'll not be back to this location. March 17, 2014
Rated 2.0 out of 5.0 by Loud Noises 1.Very loud pulsating noise from the heat/AC closet in the room. Even when the heat was turned off it continued to run all night. 2. Spa has been out of service for weeks. 3. Pool might has well of been an outside pool......very cold 4. Breakfast food was average at best. 5. I have stayed here 4 different times and each time I book ahead with my Platnum elite status. The same person checks me in each of my previous stays and she thanks me for my Gold membership.....trivial, however as a Platnum elite I do expect the perks associated with it. I will never sty at this facility again. It keeps getting worse every time I return. March 12, 2014
Rated 1.0 out of 5.0 by Customer Service Training The front desk staff doesn't seem to care about you or their job. I have been to 6 different Holiday Inn's in the past month and have had great experiences with the staff at all of them. This group at this one should take some training in customer service. I had 3 interactions with the staff check in, check out, and requested pool towels. All 3 times the staff was very rude. March 10, 2014
Rated 2.0 out of 5.0 by Not up to par I frequently stay at holiday inns and selected this one due to its location and reasonable cost. However, I was disappointed that the location and external appearance did not reflect the subpar facilities. There was no in-room mini-fridge that is commonplace in similar hotels. The room furnishings and bedding were worn. The room was noisy from hallway noise and the elevator. All in all it is not on par with similar holiday inn or competitor properties of the same level. March 7, 2014
Rated 3.0 out of 5.0 by Holiday Inn Cary Check-in and check-out is not quick, there's a lot of clicking on the computer by the staff kind of like the clicking I'm doing completing this survey. A discount room rate is anything but discount. At a discounted rate, it's priced along the lines of a higher end hotel. If you decide to eat in the hotel, better take out a loan, it's pricy too and there's several menu items I was told "we're out of that". Don't expect a beverage "happy hour" here, the bill might make you cry instead? Overall the hotel is furnished with newer furniture. The majority of the hotel is clean. The climate control in the room was acceptable, hallway noise was minimal except for door slams. The water pressure was good, plenty of hot water, towels and wash cloths were fairly new and not worn out but there was large amounts of hair in the bath tub and stuck to the bath tub wall. No refrigerator, no microwave, There was a newspaper left under the door and a personal coffee maker with the sealed packet of coffee, sweetener, swizzle stick and such. The pillows were comfortable but the mattress was slightly sagged out. March 2, 2014
Rated 1.0 out of 5.0 by Not coming back... We have stayed at this hotel many times in the past while attending swim meets at the Triangle Aquatic Center. In the past, while the rooms and hotel were a bit dated, they were always clean, and the staff were eager to make customers feel at home. This is apparently no longer the case. We had three rooms booked (two for us and one for our coach) and the entire experience was much less than expected. Several other families from our swim team also expressed similar experiences to me during this stay. At check in (4:30 pm), not all rooms were ready even after being assured the night before that everything would be set by 4:00 pm, and possibly earlier. The front desk seemed to be unaware of my reservations asking if I wanted double beds in all rooms (even after explaining I had reservations for two king rooms and one double room). I had called the night before to ask that the rooms be close to each other, and away from the elevators which are very noisy. I also told the front desk I would like rooms away from the elevators. After about 20 minutes of "checking in", I went to the rooms. I was given one room directly across the hall from the elevator, and the other two rooms were directly beside the elevator. Went downstairs to complain and they did give me different rooms, however, housekeeping had left one of the room's door propped open and it looked as if someone had slept on the bed, and the carpets were visibly dirty as if they had not been vacuumed. Once again downstairs to change rooms. Almost an hour to get checked in! Floors were dirty in all rooms. One of the king rooms air conditioner had to be set to 58 degrees in order for the room to cool. Bedside lamps had switches that were not properly attached to the lamp (loose and one was actually recessed completely into the lamp). After the first morning swim meet session, we returned to the rooms after lunch and housekeeping had not even been on our floor. Had to sit in the lobby for almost an hour waiting for our room. Housekeeping did not replenish the shampoo or coffee, and again, the floors were visibly dirty. After our morning session on Sunday, we returned to the room to pack and check out (11:00 am) but none of the keys worked. The hotel had already locked out all the rooms before checkout time. Breakfast (which used to be free) is now $10 for scrambled eggs and bacon. No yogurt, pancakes, waffles, etc. Not once was I recognized as an IHG member. Front desk was usually understaffed, but there were always 2-3 employees outside the side door smoking with the door propped open with smoke entering the hallway. Dirty housekeeping carts were usually left in the hallways for hours, or even overnight. The dryer in the laundry would only display 12 minutes available for $1:00, and the dryer was VERY hot. After speaking with the Swim Meet Director, I have found that this hotel is no longer a recommended hotel for their swim meets, and that they have several hotels nearby that will give swim meet visitors a free 4:00 pm checkout. To the hotel's credit, they did give me one night free on one of the three rooms for the check in difficulties. We (or other families from our swim team) will not be returning to this property. Sad, because this used to be a great hotel with great service. But after two bad experiences in one month, we will be taking our business elsewhere. February 26, 2014
Rated 1.0 out of 5.0 by New Management Policy Changes We have stayed at this hotel many times when our boys participate in swim meets at the nearby Triangle Aquatic Center. While the hotel is a bit dated, lacking thermostat controls, microwave and/or refrigerator in rooms, we have always enjoyed staying there as the rooms have always been clean and comfortable. Also having the free breakfast and more importantly, the ability to have a "half-day" on the last day of the meet was a big plus in selecting a hotel. It is important for our boys to have a power-nap after the morning preliminaries to rest up for the big final session at the swim meet in the evening. Recently, the hotel discontinued the free breakfast, and now with new management they have also discontinued the policy of allowing half-days at the end of your reservation for half the fee of a full day. I was not even allowed a late checkout, resulting in needing to book an entire day, but only used the room for several hours. This was very disappointing as we have now found out that other swim families from (not IHG members) were offered late checkout without having to ask for it. We have several rooms booked for another upcoming swim meet at this site, but are considering other local hotels that DO offer late checkout and/or half day rates. February 11, 2014
Rated 3.0 out of 5.0 by Nicely located, front desk is slow and hardly attended Nicely located next to the mall. The rooms are average and somewhat outdated. Front desk staff is most of the time not there and slow. Food is exceptional for the hotel category and bartender very friendly and welcoming. Breakfast is good (so you will have to pour your own coffee, from the fountain. Good price. February 1, 2014
Rated 4.0 out of 5.0 by Satisfied but can be improved Stayed here with work for 20 days this month. Will be going back so here are some points which are good and some where improvement is required: - Dinner is so much better than the usual Holiday Inn Fayre, However serve on warm plates and it will be even better - Breakfast is good with plenty of choice but whilst staff were very friendly and welcoming, I regularly did not receive coffee as it was overlooked - No recognition as a priority club member was received until I questioned this. No platinum room upgrade was offered. - The aircon, shower and other room equipment works which is rare within the Holiday Inn chain. - Room was good (bed very comfy) but quite dark. Given the building layout I'm not sure there is much that can be done about this) The hotel has the feel of a Holiday Inn Express which is no bad thing. it seems to be busy at weekends so beware of unruly children and high noise levels. Location is within walking distance of numerous shops and restaurants. January 28, 2014
Rated 5.0 out of 5.0 by Excellent Stay Very good experience with this Holiday Inn property.. Service was great as the location of the Inn. January 1, 2014
Rated 5.0 out of 5.0 by Great Stay Staff very friendly, breakfast was good, and hotel was clean. December 6, 2013
Rated 5.0 out of 5.0 by Clean and Convenient location. Very clean room, stayed 3 nights and no issues. Located near NC State and nice new shopping centers. restaurants aplenty and close. December 5, 2013
Rated 5.0 out of 5.0 by Hockey team stay Our youth hockey team stayed here . we enjoyed our stay.The staff was excellent and the team really enjoyed the pool. The morning breakfast was fantastic!! November 28, 2013
Rated 4.0 out of 5.0 by Nice and comfortable good location , nice atmosphere, clean and comfortable room November 25, 2013
Rated 5.0 out of 5.0 by great place to stay We stayed three nights for a conference for work . The rooms were immaculate and the whole property looked brand new. It was very quiet at night because it is not right on the road. Beds were firm but supercomfortable. Only drawback was no restaurants near by . As our conference was on site we spent a good portion of the day at the hote. The staff was friendly and the manager Billremembered my name throughout the stay and frequently checked to see if we needed anything. November 21, 2013
Rated 5.0 out of 5.0 by Had a very great experience..the staff and their serivce is super.. We always stay at this Holiday Inn...when is the area.. Their staff is OUTSTANDING: Shantez...has always gone the "exta mile" to make our stay there great for us... Carlos at the breakfast buffet does a fantastic job on all food items... November 17, 2013
Rated 5.0 out of 5.0 by Excellent Stay!!! Everyone was sooo friendly...Two people that really stood out were Brice and Chef Carlos. Brice greeted us at the front desk, he was so nice and friendly and Chef Carlos was a wonderful, wonderful person. Both, had alot of personality and really made the stay a pleasant experience...I can not wait to come back!!! November 15, 2013
Rated 5.0 out of 5.0 by Great Service/Very helpful Staff I couldn't have been more pleased with the service and staff at this hotel. It renewed my belief that people can enjoy their work and still bend over backwards to help others. November 14, 2013
Rated 5.0 out of 5.0 by Wedding Weekend Was in Raleigh for a wedding. .Had late check-in on 11/09/13. Checkout on 11/10/13. Registration staff member very accommodating. Room nice and clean, spacious with good temperature control. Breakfast next morning was plentiful and delicious. Would definitetly stay there again. Con: Wrong name re IHG Rewards 'Club Members Recognition November 14, 2013
Rated 5.0 out of 5.0 by Great experience I had a great experience at this Raleigh, NC location. my only note would be that the restaurant and food service un grossly understaffed. Both for breakfast and at the lounge and restaurant, the poor waiter and bartender is running around, because they simply need help. Weekend breakfast seemed the worst with all the kids, families and regular guests combines, the waiter can't clear tables in time for new people arriving, because he can only do one thing at a time. JUST GET THEM SOME HELP. November 6, 2013
Rated 3.0 out of 5.0 by Average quality for an average price. My room was clean as expected. However, some issues made this overnight stay average at best. First, the window unit didn't work properly. The knob for turning the unit on and off was stripped and the compressor would cut on and off a few times before the unit shut off completely. The only way to get it to come back on was to turn it completely off and back on again and with a stripped knob, that wasn't easy to do. The air in my room remained stale because of the faulty unit and sleeping wasn't easy to do and I only managed 5 hours of sleep before an all day exam the next day. The automated wake up call system also wasn't working properly. I set a 5:45am wake up call the night before and double checked to make sure it was set. 5:45 came and went and the phone never rang. After a restless night, the shower was the final disappointment. More water came out around the shower head than what came through it, the bi-fold closet doors were barely attached to the wall, the tv reception was very grainy and some of the furniture was missing knobs, which made the place look cheap. I will be in the area again the same time next year but will probably chose different accomodations. October 29, 2013
Rated 4.0 out of 5.0 by Good Job Holiday Inn Cary I found this hotel to be quite nice overall. The food service was great and the food decent. The lobby and lounge comfortable and the rooms clean and comfortable. October 7, 2013
Rated 4.0 out of 5.0 by Only reason I don't stay more often is hotel is not pet friendly I really like this hotel- I just wish it were pet friendly since I bring my dog with me on most of my trips. September 28, 2013
Rated 4.0 out of 5.0 by Breakfast I have been stayin in that hotel since 2 years, for several times, and no matter what season, the breakfast buffet is always the same....nothing changes which is really boring and tiring September 23, 2013
Rated 4.0 out of 5.0 by Decent Property I would have liked more towels in the bathroom. Two bath towels per person is not too much to ask September 23, 2013
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