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Rated 4.2 out of 5 by 132 reviewers.
Rated 5.0 out of 5.0 by DayTripper Nice hotel in a good location. Quiet rooms with comfortable beds and pillows. August 11, 2014
Rated 4.0 out of 5.0 by The Staff The staff is what makes this hotel a great place to stay. Every staff member was polite and friendly. While the hotel may be a bit dated the staff more than makes up for it. August 8, 2014
Rated 4.0 out of 5.0 by Comfortable suite...Good Location This motel was clean and comfortable. I guess because it is a suite, we were not offered the complementary breakfast that we have come to expect as Platinum Members and we were not offered the option of earning 500 pts instead of the check-in snack. Staff were friendly and helpful in every other way ! We enjoyed our stay ! August 7, 2014
Rated 5.0 out of 5.0 by everything was great I wish all my stays were all like this. Always satisfied with Holiday Inn August 7, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff Staff was very friendly checking in and out. The room was clean, but there was some wear and tear on some of the furniture and some water spots on the ceiling. If you don't like hard beds, it might be a long night. But the pillows were very soft. For their customer service, I give them a 100. August 6, 2014
Rated 5.0 out of 5.0 Best Breakfast Buffet ever!! The staff was so friendly! They had food & lemonade in the lobby! The rooms were nice & bed was cumfy! Nothing like good old Southern Hospitality!! August 3, 2014
Rated 2.0 out of 5.0 by Poor roof maintenance/ great staff- 4 different rooms The staff were extremely kind and apologetic for mistakes. Room 1- 624 had a leak in the bathroom; it was obvious this was a long standing leak that had been patched. Room 2- 602 was so mildewy I couldn't stay in it; also the ceiling was sagging above the bed from previous leaks. Room 3 - 310 had holes in the walls and ceiling of the bathroom were the plumbing shaft had been accessed. Room 4- 418 was great! They upgraded us to a king suite no problems except after we checked in and were all settled another guest used a room key and came into our room. I think I'll checkout another hotel chain. I wonder if we were given less than ideal rooms because we purchased rooms through a discount group rate. July 28, 2014
Rated 5.0 out of 5.0 by Great service, convenient and restful. I recently spent three nights in the hotel while at a training session in Raleigh along with five co-workers. The hotel is located less than a mile from the highway, easy to find and in a quiet area filled with office complexes. The street is tree lined with wide sidewalks good for walking or running and pretty landscaping everywhere. Tons of restaurants, shopping and a movie theater very close. Check in and check out were quick and effortless, the lobby and rooms were spotless, bed comfortable with nice linens and pillows, decent water pressure and very quiet. There was a pool and small gym that we did not use but I observed others enjoying. I had a fridge in my room and another member of our group had a microwave in hers. We asked for both for all rooms, but none were available at the time. It would be nice for all rooms to have that feature as a standard. There were soda and snack machines on each floor but ice machines are only on 2,4 and 6. The staff was excellent! We were all impressed with the level of personal customer service they provided. We were greeted every trip through the lobby by Lisa who made sure we had everything we needed and answered any questions about the hotel or the area. We utilized the complimentary Managers Reception one evening. It was excellent! The lobby is comfortable, free coffee bar was good and had several options, the food from the cafe was very good and there were several breakfast options that are not listed on the menu in the rooms that are more affordable. We enjoyed our stay. July 27, 2014
Rated 4.0 out of 5.0 by Wish all my hotel stays were this relaxing and enjoyable My wife and I were on a mini road trip vacation and we stayed only one night on the way to our destination. This location was about 1 mile off the main freeway, in an office park type setting. While there were numerous hotels all around the exit on the freeway, the extra mile was worth because it was much quiet in the office park setting, away from the highway noise. The location is also very convenient to many well known chain restaurants and stores. The hotel was very clean, modern and comfortable. It had free parking, a clean and well lit parking lot and entry. The check in was quick and harmless and the front desk staff very professional and courteous. I wish I could remember her name (Effina??). I also had spoke by phone with Brice whom I did not meet but was very professional, courteous and welcoming via the phone. Both these individuals made the difference with super positive first impressions. I received a genuine warm welcome and immediate thanks for being an IHG Platinum member. Our room was quiet and spotless. No road noise or other noise from within the hotel was heard. We had a small suite with microwave and fridge. Bed was super comfy and linens clean and crisp. This hotel was the first of four different hotels I stayed in during our one week road trip. It was also the best of the four, and had the best staff. The desk personnel at checkout were also very personable and friendly. I would suggest that the side entry to the hotel have a ramp installed. It was steps only and with suitcases on wheels and hands full, my wife dropped a bag of belongings that spilled in the walkway. A slanted ramp may have helped prevent that small mishap. Otherwise, I do not think anyone can go wrong staying here; highly recommended! July 23, 2014
Rated 5.0 out of 5.0 by Great Stay in Raleigh! We planned an overnight trip to Raleigh to attend a concert. This HI was conveniently located and very clean and comfortable. Overall, a great stay. July 23, 2014
Rated 5.0 out of 5.0 by Great location and friendly staff I would highly recommend this to anyone traveling in the area. July 23, 2014
Rated 2.0 out of 5.0 by Missing Microwave The microwave was missing from our room which made heating up food from dinner the night before impossible. July 23, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service we stayed 3 nights and the staff was great and room very comfortable. July 19, 2014
Rated 4.0 out of 5.0 by Staff and Service was very accommodating Staff was very friendly and accommodating. Rooms were a bit smaller than expected. Ice machine on even numbered floors. Had to go up a flight to get ice. The elevators were a bit small and w/o ac as well as the hallways. No continental breakfast. We had to request ahead of time m/w and fridge, so that we brought our own foodstuffs. Mattress was too soft if you need firm support. Hotel needs additional carts for luggage. Lobby was nice and staff was willing to help in any way possible. I would stay there again due to points added to my Holiday Inn membership card. But overall it was OK. July 16, 2014
Rated 5.0 out of 5.0 by Convenient , clean and friendly This Holiday Inn is clean, updated, with friendly staff who solved a problem we had with the room in a timely fashion. The hotel is in a convenient location with lots of amenities but without all the freeways surrounding it. You can walk in the morning on tree-lined sidewalks or walk over to the movie theatre and plenty of shopping. July 11, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel The staff is kind and friendly. The hotel does not have a shuttle but does have places to eat and visit within walking distance. July 8, 2014
Rated 5.0 out of 5.0 by Better Service than the Ritz After a 12 hour road trip with 1 year old twins who did not sleep in the car and a hail storm, we arrived at the hotel at 1am only to find out I had booked the room for the following weekend. Shan at the front desk jumped into action. She went floor by floor and searched every maid closet until she found us two cribs. She got us extra pillows and sheets and personally showed us the room and made sure we were settled in. In the meantime, my husband had called other local hotels who turned us down because they don't provide cribs in the middle of the night. The room is great - we have a suite which has a door that closes off the master bedroom which makes a big difference when you are traveling with kids. The rooms are spacious with a refrigerator and very clean. The staff here is overly accommodating and so pleasant. We tried to tip Shan and she refused it graciously saying that she was just doing her job. I will stay here on all of my trips to Cary and also book holiday inns for the rest of our trip. July 3, 2014
Rated 5.0 out of 5.0 by Cary NC The hotel was perfect. The room was very clean and the staff was friendly. July 2, 2014
Rated 5.0 out of 5.0 by Good Choice Our overnight stay was great. Checking in and checking out was a breeze. Our grandkids loved the indoor pool and hot tub. Our room was spacious and clean. We were impressed with the staff as they were all very friendly and made sure we had everything needed (toothbrushes for our grandkids) and extra towels. July 1, 2014
Rated 5.0 out of 5.0 by Friendly staff and relaxing atmosphere The staff was friendly. Comfortable room and relaxing atmosphere. June 30, 2014
Rated 5.0 out of 5.0 by The staff was extremely friendly We traveled from WI and were in need of a good nights sleep. The entire staff made us feel welcome and went above and beyond just doing their job. I would recommend the hotel to anyone traveling to this area. June 30, 2014
Rated 5.0 out of 5.0 by Comfortable and great location I was there on business. The location to shopping, snack food, etc was very convenient. Room was clean which is extremely important to me. Also felt safe and secure. June 25, 2014
Rated 3.0 out of 5.0 by security concerns At first arrival, I was worried about security. The signs in the parking lot informing you the hotel is not responsible for car break in made me feel I could be in a bad neighborhood. I was told Cary was a very nice area so I'm not sure why you would feel the need to post such negative signage. I also found it strange that the front desk clerk did not ask for ID. June 23, 2014
Rated 5.0 out of 5.0 by Great stay in Raleigh. Enjoyed our stay at the hotel. Great place to stay and friendly staff. June 15, 2014
Rated 5.0 out of 5.0 by Great staff We found the staff to be very helpful, and the room was more than we expected. June 12, 2014
Rated 5.0 out of 5.0 by Great Multiple Stays This is our third stay in the past two weeks and it is like a home away from home. Excellent friendly staff from the check in experience through a very tasty dinner. The waitress was excellent and the chef even checked with us to make sure everything was great. Very clean and a quiet safe area. Great night sleep in a very comfortable king size bed. Thank you Holiday Inn, Dillard Drive in Cary. June 9, 2014
Rated 4.0 out of 5.0 Airline Employee Recommended As an airline employee who has stayed I countless hotels. I highly recommend this hotel! June 9, 2014
Rated 5.0 out of 5.0 by Happy My son was why we had to be in the area and we really enjoyed our stay. June 6, 2014
Rated 5.0 out of 5.0 by Pleasant Hotel with Awesome Staff! I love this hotel! The staff was so pleasant and accommodating! My family and I felt right at home and will recommend this hotel to everyone and anyone! June 3, 2014
Rated 5.0 out of 5.0 by Great hotel and area. I am from the area and anytime I come I stay there. They are always reliable, comfortable, and very safe June 1, 2014
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