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Rated 3.8 out of 5 by 13 reviewers.
Rated 4.0 out of 5.0 by Good Breakfast Buffet Enough variety of breakfast choices. Especially some Chinese dim-sum are delicious. January 2, 2014
Rated 4.0 out of 5.0 by the room is small the staff here is not professial,as the ihg platium member,i don't recongnized when i check-in as the staff did't make the room card ready. December 24, 2013
Rated 5.0 out of 5.0 by First time in ChengDu and Very Pleased My first time in ChengDu on a business trip from the USA. The hotel is very convenient to the IBM site here in ChengDu. The room was nice. I came from the US and do not speak the local Chinese language. There was a little bit of confusion when I first arrived. I came to the West Tower instead of the East Tower. The staff was super friendly, helpful and professional. The welcome fruit plate was nice. I had a comfortable stay -- very quiet and relaxing after the long day at work. The bed and pillows are nice, clean and soft. The experience overall was good, although one would think that a business travel room rate would include some sort of complementary breakfast similar to The Intercontinental Hotel that I always stay in Dalian (CN). The room rates are the same. Definitely will stay here again if and when I return to China. December 6, 2013
Rated 1.0 out of 5.0 by Check in and check out are always very slow. It needs 20 minutes every time Very bad management. Every time you need 20 minutes check in and out. November 13, 2013
Rated 4.0 out of 5.0 by 不错的酒店 房间还是比较舒适的。卫生间洗手台太小了,东西不够放。房间的空调不是很好,温度不太好调节。 员工很nice。 早餐很丰富,品种和品质不错 。 不太满意的是 1.房间有点新装修完的味道。 2.东楼没有健身房,也没有商务中心,行政酒廊在装修不可以使用。有点不方便。 October 16, 2013
Rated 4.0 out of 5.0 by 入住体验 整体入住体验尚可。 1. 入住很晚,房间安排的不错,就是没有无线网络,关于网络差,第二天和酒店沟通后,给我调换了信号好的房间,这个很满意。 2. 第二晚在凌晨12点多洗澡时,出现了停水现象。值班经理由于从西楼过来,花了一些时间,在此期间,工程部的人员来房间查看过2次,还是没有解决。值班经理最后和工程部的人员解决了用水问题。但是刚刚来的水浑浊不堪,没有办法洗澡。整个过程折腾了1个小时。很晚又没有办法休息,这一点让我感觉不太舒服。至此酒店的值班经理除过道歉,没有任何安抚的举措。 3.入住办理入住期间,没有人帮忙提行李。被告之是上夜班只有前台一位员工上班,没有行李生。这一点有点不尽人意。 4. 入住期间,前台的Owen服务很耐心,很细心,聊了聊当地的好吃和旅游去处。让我有地主之谊的感觉。谢谢。 5. 退房时需要胶带和纸箱及饭盒打包东西,酒店的行李生和前台服务员以及餐厅的领位都很耐心的帮了忙。在此非常感谢。 总之,不愉快的case都可以被有些服务抹平了。我还会再次入住,也会推荐给朋友入住。 October 10, 2013
Rated 3.0 out of 5.0 by Non-smoking does not mean NON-smoking in China... This was my 6th stay at an IHG hotel in China. Without fail at every stay I received a non-smoking room that reeked of smoke from the previous guest(s). Walking down the corridor of a non-smoking floor, you can smell smoke coming out of rooms designated non-smoking. I even saw a housekeeper pass an ashtray to a guest in a non-smoking room. Perhaps IHG in China should implement a penalty policy like in some countries where if you are found smoking in a non-smoking room you are charged a high $$$ fee for cleaning of the room. Or - perhaps just don't offer non-smoking rooms as it's a farce anyways! September 6, 2013
Rated 4.0 out of 5.0 by 总体可以,稍有欠缺 会员入住会有水果赠送,可能是服务员忙忘了,忘记了送水果,两天打了两次电话询问,得到的答复都是会为您安排,直到入住4晚理店时也没有见到承诺的兑现,到时离店前晚上接到了酒店客户满意度调查的电话,才把心中的不舒服表达了一下,看来这个退房前的满意度调查还是能在一定程度上,缓解客人在心中的不舒服,希望下次酒店可以改进。整体的入住感觉还是挺好的,因此会首选假日 August 3, 2013
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