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Rated 4.2 out of 5 by 211 reviewers.
Rated 3.0 out of 5.0 by Better inside than out. The hotel is not the most attractive from the outside but into the hotel gives s much better feel. Check in was good and our room was ready early. The room beds were tired looking around the edges but comfortable mattress. Sofa beds made up for the children. No curtains at window but a wooden screen to pull over, a little strange. Bathroom was clean but some of the floor tiles needed looking at. We were able to change and take the grandchildren, 11 and 4 for a swim in the pool. Good size and clean changing rooms. Had booked a table in the restaurant for 6pm as 4 yesr old would be past her meal time. Arrived a liitle early and ask to wait while the waitress finished getting ready. Another couple arrived and went straight in to talk to the waitress about another waitress they knew but were told she now worked in the office. They were then seated and shortly after we were seated. We ordered the childrens and our starters and mains. After a fairly long wait the children starter arrived but we had to wait for dome time after they had finished before ours arrived. I know we should have complained but cid not want to in front of the children. Later we heard another couple conplain and tell the staff not to bother with their soup as they had waited so long. Would not recommend using the restaurant if you have very young and hungry children. Food was good although our starter was just warm. Maybe need to have more waiting staff when they are busy. Not sure we would stay at this hotel again but location wasgood for the zoo. Leave you to make up your mind. August 26, 2014
Rated 5.0 out of 5.0 by Great Stay Staff very helpful and lovely big room. A bit dated but served our needs at a very reasonable price. Would stay there again if in the area. August 22, 2014
Rated 4.0 out of 5.0 by nice place We stayed for 4 nights as we were attending the motorbike racing at Oulton Park. We ate in the hotel a few nights and enjoyed the food. One member of staff in the bar was excellent and was zooming around seeing to everyone on the Friday night. He appeared to be the only one working at all. I think his name was Colin. Very nice young man. The rooms were clean and tidy and the hotel, in general, appeared to be well maintained, though some of the fixtures in the rooms seemed a little tired. I would certainly use this hotel again if I was down that way. August 21, 2014
Rated 5.0 out of 5.0 Perfect retreat! Stayed for 3 nights over the weekend. Just off the motorway so easy access to all local attractions. On bus route to Chester City centre (Bus 1 @ £1.80 return) which stops right outside this hotel. We were accommodated in the annexed part of the hotel so it was a bit dated but still clean & comfortable. Room very spacious, everything you need. A bit noisy during the night but hey, so what, people are allowed to enjoy themselves on their time off aren't they? The restaurants are very good with helpful & curtious staff. The food itself was outstanding. Presentation perfect. We took up the offers available from reception and these were very reasonable. 2 courses plus 2 drinks for £20 per head. Try getting that in the city centre. All in all an excellent retreat for a short break. Oh and there's a gym & swimming pool as well. All free!! Well recommended. We will return. Reception staff very polite & helpful also. Thank you. August 20, 2014
Rated 5.0 out of 5.0 by Lovely room and EXCELLENT Service. My wife and I had a 3 night stay recently and THOROUGHLY enjoyed our visit. From check-in to checkout the service was impeccable. Staff were ALL extremely polite and courteous and nothing was too much trouble. The added bonus of a Swimming pool and Jacuzzi made the trip for us. The restaurant meals were EXTREMELY nice and well presented. I stay in Hotels a lot for business and I would have no hesitation in recommending this Hotel for BOTH business and pleasure. Thank you, once again, to ALL staff. August 19, 2014
Rated 4.0 out of 5.0 by WONDERFULLY DECORATED AND VERY PLEASANT ATMOSPHERE I had read various reviews about this hotel before booking and I knew in advance that the outside appearance of the building would not impress me but once inside I was delighted with the decoration of the rooms and lounge which is both pleasing and functional. I found the hotel easy to find and as I did not like the view from my bedroom window the staff were only too happy to change it for one with a nice view of the gardens.It was good value for the money I paid and I will certainly go back in the future. August 17, 2014
Rated 4.0 out of 5.0 by Good stay but.... All the main components for a short break were present and as I expected from a main brand Holiday Inn. Some of the "little touches" seem to have disappeared however. No biscuits on the tea tray, one small square of soap to last three days, other toiletries not topped up during the stay suggested a bit of an economy drive. I don't know if this is now standard for the HI main brand or just applies to this hotel. None of these things were ever going to spoil our stay but just fell below my expectations based on previous stays at mainbrand HI hotels over many years. Location was good and easy to find. Staff were really friendly, especially at breakfast. August 14, 2014
Rated 5.0 out of 5.0 by Chester - South Thanks to the staff for making our overnight stay very pleasant. Our kids loved the food and facilities you offered and made them feel grown up. August 14, 2014
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