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Rated 4.2 out of 5 by 243 reviewers.
Rated 5.0 out of 5.0 by Fantastic service The staff here were very attentive. when requesting extra pillows they were delivered before we returned from looking at the pool. The pool is a good size and jaccuzi fantastic. did not see the steam room till finishing our swim. Will be back, great place to stay. Have already recommended Chester south to all my friends and family. Had such a good time looking forward to my next holiday inn stay. October 25, 2014
Rated 3.0 out of 5.0 by Hotel experience I would definitely stay at a Holiday Inn again. It is just that a few small details during our stay at the Chester Holiday Inn were not up to the normal standard I have come to expect from a Holiday Inn, and this somewhat spoilt our stay. A bit more care and attention would have made our experience so much the better. The main grumbling point was the bathroom - cracked tile and grout, stiff shower mixer taps, tarnished sink waste, door frame needed painting, poor quality towels (one had a hole in it, the other signs of mould), wrong hinges on door causing it to creak badly. All of these are relatively minor faults which should and could have been rectified quite easily. Perhaps we just had the wrong room at the wrong time. Also, we felt the bar prices were far too high, especially as the decor / ambiance of the bar area was only average, if that. Therefore, we decided to drink and eat elsewhere. Don't get me wrong, as I am more than happy to pay top prices for a good experience. But we felt this was above average prices for an average-to-below average experience. October 25, 2014
Rated 5.0 out of 5.0 by Fantastic service all around Everything was fantastic, but don't go to Holiday Inn Express, total disaster in comparison, this was excellent, I would highly recommend this. Nothing was too much trouble for the staff, they were over and above accomodating October 11, 2014
Rated 4.0 out of 5.0 by Small Break Very clean breakfast great evening meal not so good staff great all ways willing to help October 10, 2014
Rated 4.0 out of 5.0 by Good bar This H Inn was average to good except for the bar service, which was excellent. The Manager an older guy runs the bar with good old fashion values, friendly,efficient and polite service. It's clean and organised, drink and food orders are anticipated and taken at the table. H Inn you should run all your bars like this!! October 7, 2014
Rated 5.0 out of 5.0 by Let down by breakfast service Hotel was excellent except for poor service at breakfast. Not enough staff on duty to provide hot drinks, clear tables and replenish the buffet October 7, 2014
Rated 4.0 out of 5.0 by Good standard for reasonable price Hotel is in a good location for visiting Chester. On arrival we were greeted by friendly and helpful front desk staff. The décor of the Hotel is somewhat dated. Bathrooms need a refit. All areas were clean. The room and bedding were comfortable. Bar food was nothing special, better to go out. On the whole we had a good night for a reasonable price. October 7, 2014
Rated 5.0 out of 5.0 by Great Hotel Upon arrival was welcomed by friendly staff. Beds so comfortable and room so quiet. Dinner and breakfast excellent. Found the hotel a little way out of town otherwise had a great stay October 4, 2014
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