Rated 4.0 out of 5 by 221
Rated 3.0 out of 5.0 by Clanclark Adequate
A little tired and dated. Did the job though not memorable. Gym and pool a plus and helpful staff there. Room service fries sadly cold, should have mentioned but I was very hungry when it arrived.
Complete confusion at breakfast as after a cheery welcome, the mood changed when my name wasn't on the somewhat disorganised list. Reception indeed confirmed my rate included breakfast, but still seem to have been charged, guess i will challenge that later.
I would avoid room 242 as the window was literally opposite the spa traffic, I appreciate you don't always get a platinum upgrade, but honestly at least provide some privacy.
February 9, 2014
Rated 4.0 out of 5.0 by Ubique740 Impressed
We have been stopping at this hotel three/four times a year for the last ten years . It's convient for us to visit friends / relatives. It's so apparent to us that there have been a number of changes for the better to the hotel recently . There is now a " Smokers area " away from the front door . This is something we have been commenting on for years , the Traders Resturant has had a makeover , making it much more user friendly and warm . The Lounge / Bar area with new and re located seating is now warm and welcoming . The staff are always so friendly , must name two , Dawn who is one of the Breakfast staff and CJ who works in the Bar, they have both been at the hotel for a number of years and certainly go out of their way to ensure that the " customer " checks out of the hotel satisfied . We will continue to stay at the hotel in the future. Thank you.
February 9, 2014
Rated 4.0 out of 5.0 by Pete8 great service and excellent food
I enjoyed my stay on 3rd and 4th of February. Staff were very friendly and helpful . The food was very good. I had the Indian Banquet on the first night and it offered a varied range of starters and mains. The second night was a Carvery and once again the food was of a high standard. I would recommend a stay here on my experience over the 2 nights.
February 8, 2014
Rated 4.0 out of 5.0 by business user Good value
Clean comfortable room, with a good self-service breakfast, eat as much as you like, so a good set-up for the day. Nice warm pool, sauna was too hot though. Fitness room is small, but modern equipment.
February 7, 2014
Rated 4.0 out of 5.0 by cazann23 Very good customer service. clean and comfortable rooms. Great value for .
I have stayed at this hotel several times over the past few years.
During this stay the staff at this hotel were friendly and helpful and went out of their way in making our stay as pleasant as possible.
The room was clean and comfortable. We ate dinner at this hotel once during our stay, the food was delicious and the service second to none.
Thank you for making our stay so enjoyable.
February 7, 2014
Rated 3.0 out of 5.0 by Tony3 Uncomfortable Bed
Love this Hotel as it is a great location, and the service from Staff is fantastic. Bedrooms always clean and tidy, excellent.
The bed is so uncomfortable, smaller than a double, your feet stick out, soft mattress. So soft, when you just sit on the bed, you slide off.
Menu could be improved, more choice of curries.
Otherwise, no problems.
Yes, will return again next year.
February 7, 2014
Rated 4.0 out of 5.0 by Elye Coventry Stay
Good check in with no problems. Myself and some friends decided to stay here for a friends birthday in the city centre. Easy to find and to get to, rooms were fine even though it felt like a bit of a maze in some areas :)
I slept soundly without any issues, room was fine with all amenities expected along with being clean and tidy.
The only thing would be that the bathroom was a little "small" and quite dated. For example at 6"1 which seems to be an average height these days, I did not even attempt to fit in the bath :(
February 4, 2014
Rated 4.0 out of 5.0 by Rich_B IHG Coventry
A very good hotel, close to Coventry and motorway links. Has a gym and pool which are good if a little small (gym). The bar and restaurant areas are comfortable and spacious and the rooms are clean and well fitted out. Food was also very good and the friendliness of the staff as with all the IHG hotels i have stayed with is excellent.
February 4, 2014
Rated 5.0 out of 5.0 by Michael91 Great hotel, great staff good value for money
I really enjoyed my stay. The staff were very welcoming and the room and leisure services were very good and got it at a good price as well 10/10.
February 3, 2014
Rated 3.0 out of 5.0 by Pete555 Positively average - nothing negative just bland!
Just an average hotel. Poor staff engagement. Acceptable environment and room.
The brand needs to improve to stay ahead of competition.
Good parking and reasonable bar area.
February 2, 2014
Rated 5.0 out of 5.0 by Peyre Great leisure facilities..
Nice rooms , clean and tidy, great leisure facilities.
February 1, 2014
Rated 4.0 out of 5.0 by Tasha999 Great nights sleep, disappointing gym
Great nights sleep and friendly helpful staff. Clean and good food, breakfast v good. Disappointing gym though.
January 31, 2014
Rated 4.0 out of 5.0 by Bluebear09 Good experience, but could easily be better
Comfortable room, good bar area and very good food. Health club small but perfectly formed. Hotel let down by inattentive staff in the dining area and very expensive internet.
January 30, 2014
Rated 4.0 out of 5.0 by Terry 242 Comfortable bed but room too hot
If the air conditioning had been working in the room it would have been a great experience. Food was very good and the staff were excellent
January 28, 2014
Rated 4.0 out of 5.0 by IRTimbo hi afh 1
very good hotel, staff and food excellent, all amenities available including pool etc,
clean and tidy throughout, pleasant atmosphere,
easy access from M6/M1 ,
remember to take your swimming gear as the pool and fitness club is brilliant,
January 28, 2014
Rated 2.0 out of 5.0 by Disgruntled from Donny It could have been better!
Bed hard, pillows uncomfortable room too warm and aircon not efficient. Fire alam activating most of the night!
January 20, 2014
Rated 4.0 out of 5.0 by Jason001 Stay
Very good stay highly recommend for business reasons. Nice enjoyable night stay
January 19, 2014
Rated 4.0 out of 5.0 by Gordon37 Internet access
Internet access expensive for limited use. At other establishments we have used internet access has been either free or better value .
January 17, 2014
Rated 4.0 out of 5.0 by HOB75 One night away
My Partner and I had one night away in the hotel for a special occasion and found the room nicely decorated, comfortable and clean.
January 14, 2014
Rated 4.0 out of 5.0 by skippy69 Friendly and helful staff
Staff very friendly and helpful. Rooms clean and all the emenities are excellent
January 13, 2014
Rated 2.0 out of 5.0 by Tony 22 Food very poor lots of waste at breakfast
poor management of breakfast servery leading to high waste levels and cold food.
January 12, 2014
Rated 5.0 out of 5.0 by SexyBlonde Stay here and you won't regret it!!!
Stayed over xmas so skeleton staff but still made very welcome and all needs taken care of. great facilities - location - price.......what more could you want!
Stay here and you won't regret it!!!
January 11, 2014
Rated 5.0 out of 5.0 by speak2eak Super Break
Ideally located just a couple of minutes away from the motorway,
staff were excellent very friendly and nothing too much trouble, the waiter even brought our very thirsty Airedale a bowl of water!
The pool and sauna were an added benefit.
Warwick is only a 20 minute drive away which is a lovely historic town with lots of choice in pubs and restaurants.
Strongly recommend for a stopover in the Midlands.
January 8, 2014
Rated 5.0 out of 5.0 by CazzandDave A Welcoming Stay
We stayed at this hotel for 4 nights while we were visiting a close friend in the local hospital. The staff were very friendly, helpful and careing.
January 1, 2014
Rated 5.0 out of 5.0 by Sagaa Excellent service
A friendly clean hotel food excellent and service brilliant well done
December 30, 2013
Rated 4.0 out of 5.0 by anniebeeb Mostly Excellent
Everything was pretty much as it should be for this type of hotel, but a couple of gripes: the glass shelves behind the bar were very dusty, as were the door fittings in the ladies.
December 29, 2013
Rated 5.0 out of 5.0 by blondie62 great service
Pleasure to stay at this hotel. It is always my first choice when staying in the area. Staff are so friendly and extremely helpful and really seem to enjoy their work.
December 16, 2013
Rated 1.0 out of 5.0 by Shaun1981 Disappointing stay
As a IHG platinum customer I stay in holiday inns regularly and have stayed in this hotel over 50 times.
My last stay was particularly unpleasant. The main area of concern is the resturant and bar. It took 1 hour 10 minutes for my food to come out and I had to chase it twice, it wasn't particularly busy and it was only chicken. When it did come it was dry and very bland, I also ordered a Starbucks coffee iced frap, I've ordered these before and they are not made like a Starbucks drink at all in fact it was embarrassing to be handed it first time was a watery white drink without any coffee in and it had to be made twice and in the end I just paid for it and left it. I've had similar experiences with the other Starbucks drinks which are not made to the quality or standard you would expect. The level of training for the making of these drinks must be none existent. No apology was made.
The breakfast is also a joke, 15 pounds for a bowl of cereal, an absolute rip off and even though it is paid for by work I also think how scandalous this is.
The reception staff and breakfast staff in the hotel are the best bit about the place as they are always friendly.
Finally I think the reward scheme is very poor, I never get a room upgrade or upgraded toiletries etc even though I'm a platinum member that stays all the time. In the future if thinks don't improve I'll look to stay in another chain.
Other things that need to be improved -
- the exit barrier remaining down after big groups leave following conferences I've had to wait upto 10 minutes before to leave as the barrier remains down and people haven't been given parking tickets.
- TVs not working in the bars on football nights
- service in the gym, there's a you man who works there that seems to spend all his time on the his mobile phone
December 15, 2013
Rated 4.0 out of 5.0 by BenTheBow Archery weekend
I went with my daughter to the Archery national indoors comp in Ricoh, Coventry. We stayed here so we were relaxed for a days shooting. When we arrived we were welcomed and check-in went with out a hitch. Room was very comfy. Dinner was a bit pricey but the quality of the food was excellent. Breakfast was also really good.
Enjoyed the pool in the morning.
At all times the staff looked happy and were always willing to help.
December 11, 2013
Rated 2.0 out of 5.0 by verydissapointed01 Sleepless nights x 3
On arrival we were impressed by the reception staff and the room which was nice and more than adequate and were looking forward to our stay.
However, unfortunately for all the three nights we stayed there was also works Christmas parties being held which, on each night, resulted in 20 -30 people standing immediately outside the main reception doors smoking. On returning to the hotel each evening you had to make your way through the crowd and the smoke, the area being littered with cigarete ends, despite a bin provided.
I suggest the doors leading from reception to the corridors containing the rooms, have some sort of security/card access system that the rooms have, as anyone can and did wander from reception around the corridors. The noise was awful from people constantly going up and down the corridors from late evening until the early hours, slamming doors, shouting, running, swearing etc.
The noise transfer between rooms is also bad as we heard couples returning to the room above and to the side, talking, singing and every use of the toilet was in plainly heard, awful!
Our room 236, faced out to the front/car park, unfortunately this room looked out onto the area where taxis parked and where the taxis left the diesel engines running constantly in the early hours. Between our room and the taxis is a children’s play area, also used by the adults in the early hours. We are not prudes or tea totalers by any stretch of the imagination, but 3 nights of only a few hours sleep was horrendous, as this was a return to our home town to visit relatives to deliver Christmas presents etc.
You can not say, that unfortunately you came when the parties were on, the whole thing is obviously not managed properly as the guest should have preferential treatment, as they are actually staying and sleeping there, but hey what’s a few disgruntled guests when there are hundreds of paying party goers?
Same time last year must have been the same, as the security guy on the door was telling me about all the "women lying around drunk and the blood outside reception from the mass brawl outside".
I was talking to the security guy whilst my wife drove around the car park looking for a space, after the barrier initially wouldn’t let us in, as the "car park full" sign was illuminated and we and the people behind had to wait until someone drove out.
We would not stay here again as we would not be sure of the "external influences" affecting our stay and also the noise between rooms is as off putting.
December 6, 2013