Rated 3.4 out of 5 by 65
Rated 5.0 out of 5.0 by Silverback2x Very friendly and comfortable atmosphere.
As you arrive, you are received by a friendly staff. The hotel is immaculate, the rooms are very accommodating. I have had multiple stays in this hotel and have enjoyed each one.
October 16, 2014
Rated 2.0 out of 5.0 by Pierre73 Good Service
Internet in the room needs improvement and A/C not working well, but apart from that the hotel is a viable option for business travelers as it is located in the city center and close to many businesses.
October 16, 2014
Rated 5.0 out of 5.0 by CMuehl Great Stay
We planned to stay the first night after arrival and the last two nights of our vacation in this hotel. I was a little worried when I read some of the reviews before booking HI in Dar Es Salaam. However, on arrival we were greeted by the very friendly and helpful staff at the reception. We even got a very early check-in, which we really appreciated after a night on the plane.
I would not really care if I was greeted by acknowledging any status but everybody constantly thanked me for the continous patronage of IHG hotels. So if you require that, you get it. When shown the room, it was pretty much what I expected in a HI. Which is exactly why I choose it. The room was clean, the AC worked (kind of important in Dar) and the WiFi connection was very reliable. The staff was very friendly and accomodating. The location is perfect for a stroll to the fish market and the inner city. The free shuttle service to the beach resort is really helpful and very convenient, especially when you take the boat shuttle from there to Mbudya island later and spend the day on an uninhabited island.
To sum that up, we were really happy with our stay.
October 15, 2014
Rated 4.0 out of 5.0 by Smile51 Comfortable bed and good service
Comfortable hotel to stay in Dar es Salaam. The restaurants are good but would do better if there was more variety than the Indian food menu!
October 6, 2014
Rated 4.0 out of 5.0 by longnick123 Good Experience
This hotel is fit for purpose. We stayed there as we were flying out from Dar Es Salaam. Lovely hotel, great breakfast.
October 6, 2014
Rated 4.0 out of 5.0 Internet
Overall experience was good, I found some issues in Wireless internet, signal and speed both were poor. Needs improvement..
September 25, 2014
Rated 1.0 out of 5.0 by CJC-UK Worst Hotel experience ever!!!!!!
I am a gold Ambassador member, and when I checked in, at no point was this status recognised or acknowledged. When I mention it a check in, the response was "so?"
I then asked if my guaranteed upgrade was actioned the check person, said "what ? .... yes yes your room is whatever"
The truth was the room I was allocated was the room that I booked, no upgrade.
The next morning my colleagues and I went to breakfast, and it was a shambles! The food was overcooked, and looked disgusting, the pasties were stale, and as for the staff - they all looked like they couldn't be bothered! If you want a hot drink, you have to wait for a person on a trolley to come round, and this often takes 30 mins ...its an absolute joke.
But this is not the worst thing! The following afternoon, we arrived back early from our meetings with some guests and went up to the 1st floor bar area. When we arrive their were a few families and other guests. We sat down and I ordered some drinks, as we sat down and began to chat, music came on. Apart from being a bit too loud, this was ok, but then a tirade of extremely offences lyrics, including the 'F' word and the 'N' word are constantly repeated over and over again. My colleagues and some other guests looked up in disbelief and disgust, indeed a number of people left the bar. I was personally very offended! When I asked the barman to turn the music down, the response was not what I expected. he tutted and ignored me. I had to ask them again, and in fairness they did turn it down.
I was amazed that in any public place, this type of music would be played, I found it extremely offensive.
I have instructed my company never to use this hotel again, and it has left questioning whether I will ever use IHG hotels again. had it not been for an exemplary first class experience at the Intercontinental in Nairobi - I would never use IHG again.
Very very disappointed, and it was obvious that the staff did not care. When I asked to speak to the manager/duty manager at check out - I was ignored.
September 24, 2014
Rated 2.0 out of 5.0 by Mluhya Breakfast
Good breakfast provided. The food and ambience in the dining and the staff there were quite helpful
September 10, 2014