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Rated 4.1 out of 5 by 157 reviewers.
Rated 1.0 out of 5.0 by Noisy Stay Booked two rooms well in advance for me and my dad. Was wedding on at same time so noise throughout the night and people running up and down corridors banging doors. Didn't get much sleep. Complained to the desk staff and they just said they usually put non wedding guests on other side of the hotel, obviously they never bothered with us. Complained online but didn't really get any joy just an apology and hope you enjoy your next stay. Well there won't be a next stay after this experience. My bed was uncomfortable and lumpy my dads bed was fine he said. The room was clean and nice bathroom. Had food from the bar and a few drinks and were left with our dirty plates and glasses piling up for 3 hours before anyone cleared the table. Not a good stay and terrible value for money. July 2, 2014
Rated 2.0 out of 5.0 by Problems Why was it necessary to produce a credit card on 3 separate occasions? The receptionist was rude when this was queried saying "you should know that this number of requests is common if you have stayed in hotels before. An extra night's accommodation was booked in person but on checking in, there was no record of the booking. The room at the front of the hotel was subject to significant road noise. On the plus side the hotel and room were clean and well appointed and up to and beyond some of the Holiday Inns in which I have stayed. June 29, 2014
Rated 4.0 out of 5.0 by NICE HOTEL. Quality hotel with nice helpful staff and very good food. Bedrooms are clean and well presented. We found that when we go back we will need to book a king size bed due to standard room beds being too small. Only gripe we had. Food is good in the lounge with a decent choice. Breakfast gives a choice to suite every need. If you leave hungry then you can only blame yourself. Pity about the bed issue, but will go back. June 18, 2014
Rated 5.0 out of 5.0 by Refreshing and relaxing for a short stay. Very pleased with the 2 night stay everything here in the room and everything out and about with the A1 and A66 nearby, Along with a very warm welcome a pleasant and relaxing stay (the pool added to that !) June 18, 2014
Rated 4.0 out of 5.0 by Great, relaxing hotel Very relaxing hotel in a handy location. Good wireless service, friendly staff, good food and good value for money. Highly recommended June 18, 2014
Rated 5.0 out of 5.0 by Scotch Corner Hotel This hotel has been very sympathetically modernised retaining the charm of its era. The staff are friendly and welcoming, offering excellent customer service. The rooms are very tastefully decorated and comfortable. For eating, the Italian restaurant offers great food and a very friendly ambience. This is one of the best, if not thee best Holiday Inn I have stayed at. June 17, 2014
Rated 5.0 out of 5.0 by Second stay This is my second stay here and both times have been excellent. Clean modern with a nice bar area, comfortable rooms with complimentary water and juice in the fridge. My only issue was the heating came on during the night and I couldn't get it to go off again - probably easy to do but not in the middle of the night. So too hot in the room. Thank goodness for the water in the fridge though! An excellent place to stop over on a North/South journey - or South/North for that matter. i will happily stay here again. June 16, 2014
Rated 5.0 out of 5.0 by Ideal location The hotel location was perfect for our journey plan. I passed it many times over the past 30 odd years but now it is a keystone to any planned trips! June 14, 2014
Rated 4.0 out of 5.0 by Great Hotel. Actually, apart from a few issues including poor mattress, minor cleanliness and maintenance issues, it was a fantastic hotel with good food and environment. We would stay again, but make sure we understood what events were going on and where our room was situated compared to the event. Also, although I could get my iPhone etc to connect to the wireless network, Macbook was very reluctant. June 11, 2014
Rated 5.0 out of 5.0 by A good two days here. An excellent place to use as a base for the surrounding area. Richmond is nearby, but watch out for the parking restrictions. It cost me £25 as I did not notice the signs regarding 'disc zone'. I looked for parking meters and thought it was OK as I did not see any. Barnard Castle is also nearby and a nice place to visit. Traffic Wardens there as well though. The hotel is very nice with a good selection of bar or restaurant food, served by attentive and friendly young staff. The rooms are very nice as well although I found it hard to manage the air conditioning. We like a cold room and had to open the window - not too clever for a quiet sleep when you have the A66 outside. Also had a small problem with a sink but the staff immediately attended and gave us another room a very nice G June 7, 2014
Rated 2.0 out of 5.0 by Uncomfortable bed but good service Everything about the hotel was very good except the mattress was unbearably hard. If you like sleeping on a marble slab this hotel is excellent value for money in this area. June 4, 2014
Rated 5.0 out of 5.0 by in the north east, go there! every thing was fine.even the 2 slices of italan bread for 4.75 ! June 3, 2014
Rated 5.0 out of 5.0 by Fantastic Customer Service very impressed with the customer service at this Holiday Inn. Very friendly, attentive staff. Nothing was ever too much trouble June 2, 2014
Rated 5.0 out of 5.0 by GOOD STOP OVER The exterior view of the hotel is not very promising, it looks very 1950s and austere, it could do with a bit of greening up / exterior decoration, however the interior has had a major make over and is very clean and modern. The staff were very friendly but I felt sorry for the lady on reception who checked me in at about 6pm, was still on duty when I got back at 11.30pm and was there when I checked out about 9.30am - she must have had very little sleep but was still bright and cheerful. Room was clean and comfortable and well furnished. The fact that breakfast was extra was a minus point, but seems to be the norm these days, but the cafe in the lay by around the corner on the A66 benefited in that I bought breakfast there. I would be happy to stay again. May 31, 2014
Rated 5.0 out of 5.0 A lovely weekend All in all we had a lovely time my niece was getting married and the ceremony and party was being held here . I only had a slight hiccup re one room but apart from the man not sorting it or if he had come back to me to say sorry cannot do that would have been fine never mind we had a fantastic time and would do it again actual fact I'm staying soon at the Black prince Holiday inn and we are all looking forward to it . Highly recommend a lovely place. May 31, 2014
Rated 5.0 out of 5.0 by one night stop over this was a quick stop over on the way to the Lake District which turned out to be an excellent choice - upgraded to executive room which was spacious, food in restaurant good quality and breakfast was even better, plenty of choice just minor point though - Love coffee in the morning and was a bit sad that it wasn't up to the standard you would expect of this hotel - May 26, 2014
Rated 4.0 out of 5.0 by Lovely Hotel I enjoy staying here as it is friendly very clean and the food is excellent but I do have a moan.......the hotel has loads of staff except on reception which can make leaving a long process although the staff always apologise. May 24, 2014
Rated 5.0 out of 5.0 Nicely refurbished hotel Arrived after midnight fir a 1-night stay. Was very pleasantly surprised by the hotel refurb (and I say that just because I haven't been there for over 25 years, and it was then a very basic traditional roadside stop). Lobby, restaurant and room were modern, inviting, and well appointed. Night porter was very friendly and professional. The non-refund rate represented good value. The only (relatively minor) negative was the rather amateurish breakfast service staff. Pleasant enough, but more concerned about their convenience when traipsing the stock of cleaning materials past the customers eating. And only when it was realised belatedly that certain breakfast items had run out, clumsily ladlling out the wholesale fruit segment tins and fruit juice cartons as though they were filling up the cattle trough. They were dressed smartly, but lacked finesse and seemed unaware of the impression it gave the customers. May 19, 2014
Rated 4.0 out of 5.0 by good service apart from the breakfast which was stale at 9.15am. lovely staff, good room. we went to breakfast at 0915 to find stale food drying up under the lamps.At Christmas when the hotel was shortstaffed the breakfast was fresh ,obviously a different chef at Christmas. May 17, 2014
Rated 5.0 out of 5.0 by Bank holiday weekend Staff all very friendly ,helpful and polite. Lovely room, excellent facilities, very good breakfast. Would definitely recommend this hotel. May 9, 2014
Rated 4.0 out of 5.0 by Generally excellent Did get lost walking to hotel from railway station. Think perhaps the directions could usefully be clearer. By not providing real distance & no referenced cost for taxi all indicated it was a few minutes walk. A scale on the map provided on line would be really helpful! April 29, 2014
Rated 4.0 out of 5.0 by Well up to usual standard Everything was just as we anticipated. The usual type of room for a night's stay, cheerful and efficient service from staff and both breakfast and dinner were excellent. For future reference, if you want to turn off that irritating night-light in the bathroom, take the plastic key out of the gizmo by the door! April 29, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I have been staying at the hotel for the past few weeks for work purposes. The hotel is excellent and very good value for money. The rooms are stylish and comfortable, with the added luxury of a fridge, complimentary bottled water and Kit Kat biscuits. The staff are friendly and helpful, especially at breakfast. There is a good choice of breakfast items and it all looks fresh and appetising. Also there is a good choice of healthy options for those of us who don't want the Full English. There is a beauty salon and hairdressers on site, next to the gym, which was also excellent, with appointments available at short notice and reasonably priced. I would not hesitate to recommend this hotel to anyone, whether it is for business purposes or leisure. April 28, 2014
Rated 5.0 out of 5.0 by Two thoroughly satisfied customers Great to be recognised as frequent guests. Feels more like coming back to friends and much more relaxing than being an anonymous hotel guest. Staff were friendly and helpful both in the hotel and in the leisure club. Great value as we were in an upgraded room. A touch of Easter luxury - thank you to one and all for making it a VERY enjoyable stay. April 22, 2014
Rated 5.0 out of 5.0 by Excellent Hotel for the Price!!!! Booked this hotel for a nights stay to relax. The staff on arrival were very friendly and polite. The Italian restaurant served first class food, my steak was cooked to perfection. Rooms very modern and very clean! But the down side was, that the view from my room was of a roof top full of chimney air vents which was disappointing. Breakfast was very nice and some of the food was cooked fresh i.e. eggs and bacon, which was a little wait but i'd rather have it fresh than for the food to have been sat there for a while and dried up. Overall, loved my nights stay and will defo stay over again. April 14, 2014
Rated 5.0 out of 5.0 by Always top class I stay at this hotel every other week as my HQ is in the area. The rooms are always spotless and the beds very comfortable and they are very modern in design. There is an excellent pizza restaurant onsite or the bar food is equally good with lots of choice. I find bar and food prices very reasonable. Staff are always friendly and willing to help. All in all an excellent hotel. March 21, 2014
Rated 5.0 out of 5.0 by Great nights sleep and excellent dinner I keep coming back due to a great experience time and time again. Friendly staff, relaxing atmosphere and mouth watering Italian restaurant served with a smile. Business trips made easy. Highly recommended March 14, 2014
Rated 5.0 out of 5.0 by Superb restaurant, friendly and welcoming staff. The Italian Restaurant is excellent, we had the daily special on both nights of our stay and had a bottle from their 'wine of the month' each evening, which were both good value and high quality. The staff are very welcoming and friendly in both hotel and restaurant. March 10, 2014
Rated 5.0 out of 5.0 by Surprising Scotch Corner on a dark and stormy night is bleak and uninviting and the Hotel from outside is a grim sight. Once inside the hotel you enter a warn and hospitable hotel with comfortable rooms friendly staff and an excellent restaurant. A very pleasant over night stay which i would recommend thoroughly. March 8, 2014
Rated 5.0 out of 5.0 by Peter Had a great break, romantic break well worth the money , pity we were not advised before hand the pool refurb had been completed. March 1, 2014
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