Rated 3.9 out of 5 by 323
Rated 4.0 out of 5.0 by chrish12 Holiday Inn Review
It was pretty good overall. My only problem was the loud ice machine down the hall.
April 18, 2015
Rated 3.0 out of 5.0 Food Service
Food service was VERY POOR. Long wait to be seated, tables were dirty, water glasses had floating objects, coffee pots had dried coffee stains all over the outside, silverware had finger prints and dried food on them. Buffet was out of food and area had food spills all over. Manager was "running" in and out of area to get change, to wipe tables, to sit guest. Very poor staff professionalism with hair down, clothes were wrinkled, nails were long--wrong ticket were given. Even if you are short staffed....behaviors could have been managed. Staff walked all over manager!!!!! I would fire all staff and start over!! If the eating area was this dirty...I wonder what the kitchen looked like?
April 17, 2015
Rated 4.0 out of 5.0 by LRH28 Great Service
The bed was to small in an accessible room, so we were able to change rooms. Which was great.
April 15, 2015
Rated 5.0 out of 5.0 by bubba112 Great Stay
Great hotel, a little noisy room though so stay away from the freeway side. great staff and amenities and everyone was very friendly and helpful.
April 10, 2015
Rated 5.0 out of 5.0 by PhucU Comfy Bed
Spent the night here for my birthday. Was a great day and stay.
April 9, 2015
Rated 5.0 out of 5.0 by helms Friendly Staff
Room was pretty, clean, quiet and comfortable. Staff was attentive and friendly. Bathrooms are a bit small but water was always hot and no problems. Parking was great. Would like to have more personal control over my thermostat. Had to wait to cool down my 80F room til the next day when maintenance turned on the air. But the next night, since we were in iowa, temp was in the lower 40's so could have used the heat, but could not turn it on. Apparently, the heating/ cooling system can only have one or the other on at a time.
April 7, 2015
Rated 4.0 out of 5.0 by andy108b Good value
Good room ,free downtown shuttle. Would recommend to families
April 5, 2015
Rated 5.0 out of 5.0 by PipoKat Excellent Stay
My family recently stayed at the Holiday Downtown-Mercy Area and we were very pleased with our stay. We would highly recommend it. The staff was excellent and very attentive to our needs. Great place to enjoy a weekend with they family!
April 1, 2015