Rated 3.7 out of 5 by 127
Rated 5.0 out of 5.0 by Williams4 Great King suite
Very roomy. Lobby redone is beautiful! Pool was great and warm, too!
Breakfast was hearty and lots of great choices.
September 19, 2013
Rated 3.0 out of 5.0 by Bakes411 The transport guys were the best
After booking a king room I arrived after a 36 hr flight to not have the room requested. That's was ok. I was starving and admitted it was late. The lady at the desk said that everything was shut at 10pm. I arrived at 10.20.
The transport boys were fantastic taking me everywhere iWanted to go. They were the reason this hotel shined.
I locked my door on the inside after needing a well deserved sleep in. The cleaners opened and the door, even though it was locked from the inside they still broke in and switched the lights on. I was not happy about this!!!!!!!
Happy, friendly and overall 3.5/5
September 6, 2013
Rated 1.0 out of 5.0 by JessBrenda disappointed
I was recently on a road tour with my husband and stayed on several and diferent Holiday Inn and Holiday Inn Express along the road. When we passed Des Moines we decided to stay at this one since it was downtown and it looked very nice from the outside.
The front desk staff was not very friendly but we stayed anyway because we drove a long way that day and we were very tired.
When we arrive to our room it felt a little chilly. I checked the temperature and notice that the AC was set on 63 degrees...Since it was late at night the room did not reach the desired temperature and had a cold night!!
The room also smelled like smoke and was not that clean...I should have walked out at that point...but I was to tired to complain so we stayed... bad choice...never again.
I am a IHG Rewards Club member and I am use to getting breakfast for my party but in this particular hotel they only offered breakfast for me, since my husband is not a Rewards Club Member and could not eat the complimentary breakfast we passed on the breakfast.
I have stayed in many Holiday Inn, Holiday Inn Express and Staybridge Suits and none of them are like this one...this has the best building but the worst in everything else
September 6, 2013
Rated 3.0 out of 5.0 by WestTexasgal Usually much better!!
I have a son attending a University in Des Moines and visit regularly from Texas. We always stay at this hotel and are typically very happy with the stay. This visit I traveled by myself and was less than impressed with my experience. For one, I was in a room at the VERY end of the hall. Each morning I would go work out before getting dressed. Each time I left my room, there would be a couple of the cleaning staff outside my door just talking and staring at me as I left my room. I felt very uneasy about it. Also, I went to EVERY vending machine on EVERY floor and there was NO WATER in any of the machines. I don't know if this was because the HyVee Triathalon was the same weekend or if it was just poor management of the vending, but it was so frustrating!! Finally, my biggest complaint is on the cleanliness of the fitness center/room. I know for a fact that it was not cleaned every day. I noticed the first morning I was there that there was hand prints on the mirror and a used towel on one of the machines. The next two days they were still there. Additionally, the trash was not emptied, as there was debris all around the trash can on the floor. I was disgusted!! If the neighborhood was better, I would have gone outside to run in the mornings. Very disappointed this trip!!
September 4, 2013
Rated 5.0 out of 5.0 by Dave52501 great accommodations
Convenient and close to downtown Des Moines. Spent an enjoyable evening downtown, followed by a relaxing beverage in the bar with a great nights rest. Breakfast in the restaurant to cap off a perfect weekend getaway.
September 1, 2013
Rated 5.0 out of 5.0 by littlehen61 Great stay
I enjoyed my stay during the Women of Faith conference. If you need a place to stay I would reccommend this hotel. I will stay there next year for the Women of Faith conference.
August 28, 2013
Rated 5.0 out of 5.0 by MamaKAS Great, great customer service!
Our stay was for a conference. The staff was very friendly without overdoing it. Our room was very nice and comfortable. At first the noise from the freeway was annoying, but once I fell asleep, I slept like a baby!!! Will definitely stay here again!
August 27, 2013
Rated 5.0 out of 5.0 by SlappyMcNuggets Good stuff
Cocktails are pretty expensive at the bar. The lobby is very nice. One thing to mention is that my toilet ran all night. I didn't mind it though, I like noise when I sleep. Holiday Inn should add little fans to rooms. Employees are very friendly. I asked for a pizza joint's number and the man at the desk printed me off a list of all the pizza places in the area, which was very helpful. I was very surprised to see my receipt tucked under my door when I woke. Saved me a little bit a of time. Good location if you're looking to be near the downtown area
August 26, 2013
Rated 4.0 out of 5.0 by werdier comfortable bed/pillows!
overall, I would come back. Nice updates to facility.
August 24, 2013
Rated 5.0 out of 5.0 by trijon Friendly Front desk
Wonderful temperature of their swimming pool! The best!
August 22, 2013
Rated 1.0 out of 5.0 by scottyjoe98 Not impressed
I was not pleased with my room at this location.... The bathroom mirror was dirty in addition to a VERY dirty cleaning towl left on the bathroom sink. I've stayed in MANY Holiday Inn's and this one was by far the worst. The carpets in the hallway and the elevator we not clean- they were dirty and had trash on them. The lobby was nice, clean and updated but the room was seriously lacking.
August 22, 2013
Rated 2.0 out of 5.0 by buck34 dirty
rooms outdated and dirty. location not convenient, no parking, hard to get to, noisy location in poor part of town
August 21, 2013
Rated 4.0 out of 5.0 by SylviaR Great location downtown
Great location in downtown Des Moines - the shuttle to the state fair was within walking distance two blocks away.
I used points for the first time and the room was huge - it had a very comfortable king size bed, sitting area and a microwave and refrigerator.
The entrance and public areas have been updated since our last visit a few years ago.
August 19, 2013
Rated 5.0 out of 5.0 by Faigoer Great stay.
I seldom give 5 star reviews but this hotel earned it. polite helpful staff. The bar & restaurant were very good..
August 19, 2013
Rated 4.0 out of 5.0 by Griff22 Work Visit
Comfortable beds...I just wish they would get king size pillows for king size beds!
August 19, 2013
Rated 5.0 out of 5.0 by MinnesotaGirl Very Nice!
My friend and me came to Des Moines for a concert at the Iowa State Fair. The hotel was very easy to find and in a good location. Room was clean and very comfortable. But the best experience was with the wonderfull staff! Eveyone was so friendly and helpful, giving us tips about the Fair and accomodating our schedule. Thank you all! Your excellent customer service was appreciated.
August 19, 2013
Rated 3.0 out of 5.0 by margie64 No microwave/refrigerator/breakfast
We missed not having a microwave & refrigerator-always did in the past. Also, no complimentary breakfast-also always offered that in the past. Room was clean and restocked the 2nd day we were there.
August 17, 2013
Rated 2.0 out of 5.0 by dukey not bed we booked
we booked a room with 2 queen beds and got i with 2 regular beds
August 16, 2013
Rated 3.0 out of 5.0 by LAU67 Front desk was very nice and accommodating. The hotel gets hard use and it showed in areas.
I stay in hotels 3 nights a week for work. I know due to this hotel's location it gets a lot of very hard use and it showed. The rooms were clean however both the beds were well beyond broken in. Beds lacked support at all. In fact three of the four of us occupying the room ranging in age from 14-46 woke up very stiff and sore backs.
Maybe this was just a lemon of a room but two things I really look at in the value of a room is: was it clean and did we get a good nights sleep.
August 15, 2013
Rated 3.0 out of 5.0 by Sleyen77 Not very happy with air conditioning and being on the side of I-235
I was there for work, and the air conditioner would come on like the motor was going out or something. (Rm 522) I would be in bed early d/t having to get up by 3am. Plus, I was on the interstate side, which the windows weren't very sound proof, so I had interstate noise on top of it. The staff were really nice and helpful, but, parking was horrible. I understand these things may be able to be fixed in the future, I know I will stay there again...
August 12, 2013
Rated 3.0 out of 5.0 by APC12 Not so comfy bed, but modern scenery
The design of the hotel is great. It has a modern look that is attractive. However, the quality of service was less than expected. Not to mention, it was extremely difficult to relax with the type of bedding used. I would recommed updating the room bathrooms. They were slightly outdated.
August 9, 2013
Rated 5.0 out of 5.0 by cw52 Bed comfy but bathroom small
I would recommend staying here. The location is great, right off the expressway. Could walk to conference center.
August 9, 2013
Rated 5.0 out of 5.0 by Justaguywhotravels Nice location downtown
Very handy location right off the freeway. Excellent hotel and friendly staff, probably the only downside is for the light sleepers you'll probably have a helicopter wake you up sooner or later.
August 5, 2013
Rated 4.0 out of 5.0 by daycare Wedding Stay
The rooms are alright for one or two night. The beds are only double so when you have two adults in them in can be crowded. Was disappointed with the breakfast in the restaurant.
We had our daughter's wedding reception in the top of the tower ball room. The staff was amazing. It was an elegant evening filled with wonderful memories that will be cherished.
If you are looking for a place to hold a reception or large event, this is the place to have it. Could not have been more pleased with everything. The staff went above and beyond to accommodate all our needs and the needs of our guests that were attending from a distance. They continued to be present throughout the entire evening and did everything they could to make it wonderful. Thank you!!!
August 4, 2013
Rated 5.0 out of 5.0 by SoftballPa Great Stay!
Easy access to I 235. Very friendly staff that was at our service. If we ever come back to Des Moine,would stay here again!
August 3, 2013
Rated 5.0 out of 5.0 by Gt4301 Pleasant Stay
We had a very pleasant stay last weekend. The staff was friendly and seemed to enjoy their jobs. Room was decent ( just showing some age). Otherwise it was a great stay. The restaurant was great as well and our kids really enjoyed eating there. My husband did ordere a snickertini and halfway through found a dead fly floating in it but he's not the type to say anything. That was a minor mishap. The rest of our stay was great. Enjoyed the noon checkout as well. That allowed the kids to go swimming again on Sunday morning.
August 2, 2013
Rated 5.0 out of 5.0 by Agnes2013 A Perfect Wedding Site!
We traveled at least 8 hours to attend our nephew's wedding. This hotel was the wedding party's suggested accommodation. We were able to check in extra early . . . giving us time to eat lunch in the dining room, relax for a bit, and change clothes before heading to the church. The reception was held in the Tower of the hotel. Perfectly convenient! Our food was attractively served and delicious. The room was fresh and clean, the towels were fluffy and soft, and the mattress was extremely comfortable.
August 2, 2013
Rated 5.0 out of 5.0 by Dagger1040 Great staff
We were staying here for a family surgery the staff went above and beyond. My son had to spend his birthday at the hotel the manager brought him cake so very nice of them. They also were fully booked and I found out we needed to stay one more night and they were able to find me a room. Thanks very very much.
August 1, 2013
Rated 5.0 out of 5.0 by MsHall Very pleased
Booked at the last minute and rate was really good, hotel staff were very accommodating and professional. Nice location and very safe. This location was just remodeled and was impressed with what they had done. Exceptionally clean, bed was very comfortable and the breakfast buffet was very very good. Next time I travel to Des Moines I certainly will stay there!!!!
July 27, 2013
Rated 5.0 out of 5.0 by gmalisha Friendly employees
The staff at the hotel were so helpful and friendly. Restaurant inside serves excellent food. Rooms are average, but the rest makes up for it.
July 18, 2013