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Rated 3.7 out of 5 by 168 reviewers.
Rated 5.0 out of 5.0 by Considerate and professional staff I needed to have a comfortable and convenient place to reside while husband was a patient in Mercy Hospital.I found the Holiday Inn offered a cozy and comforting atmosphere to relax after a hectic wait at my husbands bedside. The staff was very considerate to my needs and added the extra time I had to stay. Their recommendations on other areas the shuttle could take me also helped as I was not familiar with the area. July 6, 2014
Rated 5.0 out of 5.0 by Nice accomodations Very nice hotel, the only thing was the noise. Lots of ambulances and road noise. When ac was running all noise was cut out. Staff was very helpful when my husband got sick and we needed a clinic. July 2, 2014
Rated 2.0 out of 5.0 by Lots of noise and front desk was bordering rude about it We checked in to a loud wedding reception being held over us. And the night before we checked out another loud party. If you like to go to sleep before midnight on Friday or Saturday this is not the hotel for you July 2, 2014
Rated 5.0 out of 5.0 by Convenient to other locations, great service The staff helped me out by setting up a meeting room that I was using. The next day, they adapted the room based on how they saw I needed to make arrangements within the room. They were able to provide other supplies as needed. Also, front desk was very helpful in tracking down other information and materials I needed. Housekeeping staff is wonderful and do good work. The location is close to the Mercy Medical Center, DMACC campus and the highway system so you can get to other places quickly. July 1, 2014
Rated 5.0 out of 5.0 by stay review Stay was great, however, outside freeway noise was more than I expected. If you are a light sleeper, just be aware, it is next to hospital. July 1, 2014
Rated 3.0 out of 5.0 by Great Location, But That's About It Before I dive too much into, I have to disclose that there was a wedding of 300 people the night I stayed. This killed any experience outside of the room in the hotel. Room was clean, the AC was spectacular, and the TV/Internet worked fine. I was disappointed that there was no hot tub in a hotel that large. Biggest complaint would be the parking. We actually had to wait for a spot to park in the underground, crowded garage that had 300 attacking birds living in it. June 25, 2014
Rated 4.0 out of 5.0 by business convention location and able to walk to convention center and other area sites. free parking and internet. ACHV was very user friendly. able to cool room temperature so sleeping was comfortable. stay at this hotel when in Des Moines for business. enjoy eating at restaurant located in hotel. June 24, 2014
Rated 5.0 out of 5.0 by Des Moines Recon Trip Last summer's bus trip for an Omaha Storm Chasers / Iowa Cubs baseball game was our first time to the Greater Downtown Des Moines area. We decided then we wanted to explore the city/ river walk more in depth. I had won a silent auction at the game for a one night stay w/ breakfast at the Holiday Inn Downtown-Mercy Hotel, so we made plans to make a weekend trip. Upon arrival our room wasn't ready so we went downtown and had lunch at a local microbrewery. The doorman offered the hotel's shuttle service, which in the future we will accept. Once checked in, we found our room next to the vending machines and elevator. Had we paid full price for the room, we would have asked for another room. The room itself was very clean, smelled nice, and spacious. The bed was comfortable and the shower met my husband's height requirement. Our breakfast the next morning included the breakfast bar and was very tasty. Our server was a delight. Overall, we were very satisfied with our accommodations, and the staff was the friendliest I have experienced in a very long while. We will stay here again and highly recommend this hotel. June 21, 2014
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