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Rated 3.8 out of 5 by 231 reviewers.
Rated 3.0 out of 5.0 by Great Location, But That's About It Before I dive too much into, I have to disclose that there was a wedding of 300 people the night I stayed. This killed any experience outside of the room in the hotel. Room was clean, the AC was spectacular, and the TV/Internet worked fine. I was disappointed that there was no hot tub in a hotel that large. Biggest complaint would be the parking. We actually had to wait for a spot to park in the underground, crowded garage that had 300 attacking birds living in it. June 25, 2014
Rated 4.0 out of 5.0 by business convention location and able to walk to convention center and other area sites. free parking and internet. ACHV was very user friendly. able to cool room temperature so sleeping was comfortable. stay at this hotel when in Des Moines for business. enjoy eating at restaurant located in hotel. June 24, 2014
Rated 5.0 out of 5.0 by Des Moines Recon Trip Last summer's bus trip for an Omaha Storm Chasers / Iowa Cubs baseball game was our first time to the Greater Downtown Des Moines area. We decided then we wanted to explore the city/ river walk more in depth. I had won a silent auction at the game for a one night stay w/ breakfast at the Holiday Inn Downtown-Mercy Hotel, so we made plans to make a weekend trip. Upon arrival our room wasn't ready so we went downtown and had lunch at a local microbrewery. The doorman offered the hotel's shuttle service, which in the future we will accept. Once checked in, we found our room next to the vending machines and elevator. Had we paid full price for the room, we would have asked for another room. The room itself was very clean, smelled nice, and spacious. The bed was comfortable and the shower met my husband's height requirement. Our breakfast the next morning included the breakfast bar and was very tasty. Our server was a delight. Overall, we were very satisfied with our accommodations, and the staff was the friendliest I have experienced in a very long while. We will stay here again and highly recommend this hotel. June 21, 2014
Rated 2.0 out of 5.0 by You Get What You Pay For The lobby looked good, check in went smooth. Then it went south from there. I got on the elevator, door closed, and it started to head up. The elevator made so much noise I thought I was being lifted by a helicopter. I made it to my floor and the hallway smelled a bit odd. Got the room, the odd smell and was still there and the room was a bit warm. Thermostat is will run very frequently at 73 but barely run at 74, so you were either hot or cold. My allergies flared up occasionally and in the middle of the night a strong smell permeated the room but I was too tired to do anything about it being 2am. Bathroom was clean and worked well. Not sleeping very well, I was late to wake up and rushed my check out. The property is in need to TLC and doesn't appear to match the quality of a regular Holiday Inn. My recommendation is to pay a bit more and stay at West Des Moines location June 19, 2014
Rated 5.0 out of 5.0 by Wonderful experience. We arrived late and very tired after 10 hours of driving a trailer full of animals. After situating them at the Iowa State Fair Grounds. We tended to ourselves and got to our room and was able to order food to take up to our room and relax with a hard cider. Wonderful service and friendly. Room was very comfortable and roomy. Quiet climate control and bathroom was very clean and well stocked. The beds were firm and comfortable and linens fresh. We would recommend it highly to anyone. June 18, 2014
Rated 5.0 out of 5.0 by Feel like home Very impress with the facility, clean, comfortable, excellent service, June 18, 2014
Rated 5.0 out of 5.0 by Great Stay Enjoyed staying at this location while in town on business. June 17, 2014
Rated 4.0 out of 5.0 by Stay Excellent standard hotel for the price of the room. Meals were a little more expensive than anticipated. June 16, 2014
Rated 4.0 out of 5.0 by Nice hotel close to Iowa Events Center Enjoyable stay. Staff very friendly from front desk to maintenance staff. Room clean and comfortable. Good variety of cocktails with nice outdoor seating area. Nice view from certain angles of the State Capital. Easy walk to Iowa Events Center. Not sure what else is around this hotel for entertainment or dining. Breakfast was ok, not included in cost of room. Again staff very friendly. June 14, 2014
Rated 5.0 out of 5.0 by good choice We had a great stay in Des Moines...was very close to our concert venue! June 13, 2014
Rated 5.0 out of 5.0 by Nice hotel in great location Room was comfortable and the transportation shuttle to downtown made for a nice visit. June 10, 2014
Rated 4.0 out of 5.0 by Comfortable Stay, Needs Updated Lobby area and restaurant are very nice. Rooms are updated with amenities like the bed, pillows, and shower head. Rooms need updated with decor, refrigerators, and curtains. Front desk staff was odd but helpful. Restaurant staff was horrible. Took too long for initial service and only returned once to refill drinks with negative attitude. June 5, 2014
Rated 1.0 out of 5.0 by Restaurant not recommended Front desk was super friendly. Beds comfortable. But avoid the restaurant. Service was terrible and they don't seem to care about it. Ruined the trip for us. June 5, 2014
Rated 4.0 out of 5.0 by Nice spacious room with view I very much enjoyed my stay here. Probably the best Holiday Inn I've ever stayed in. My only advice is to make sure the room you get is not next to the elevator. The elevator is very noisy. June 3, 2014
Rated 4.0 out of 5.0 by Interstate traffic noise level when staying on the front side of the hotel (city view) the noise level is awful. Will not get a restful nights sleep. June 3, 2014
Rated 5.0 out of 5.0 by Great Stay! Loved the stay! The transportation service is worth every penny! The staff are terrific! Very clean and modern feel! June 3, 2014
Rated 4.0 out of 5.0 by Great Staff, Hotel needs updating Hotel staff was excellent, very friendly and helpful. The rooms are way out of date. Uncomfortable DOUBLE mattresses, heating/air conditioner unit very noisy. Doesn't keep a constant noise, makes loud noise when starting up and running. Downtown Des Moines needs a better Holiday Inn product! June 3, 2014
Rated 4.0 out of 5.0 by Lovely stay This hotel has been consistently comfortable and accommodating. The staff is exceptional. I look forward to staying here again. May 30, 2014
Rated 1.0 out of 5.0 by SO Disappointed We were so disappointed. The check in staff was not friendly or welcoming. The rest of our dance team stayed up the road at a different hotel while we stayed here because we loved our Holiday Inn experience in Ames, Iowa. Our dance group, at the other hotel, paid the SAME price but had larger rooms, their rooms included microwaves and small refrigerators, they received complimentary bottled water, free breakfast each morning and wasn't kept up late by teenage girls running through the hallways. We also ordered room service for breakfast, paid $80 for it and part of our order was missing. they put a 'rush' on fixing that part of the order but it still took long enough that everyone else's food was cold by the time that order arrived which defeats the purpose of breakfast in bed. We had to find staff to ask for towels both times that we went to the pool. We also found our toilet unflushed when we checked into our room. I asked for a late check out- the girls at the desk said 2pm would be fine but to call down int he morning and remind the front desk. When I did call down the man said we had to be out by noon (rewards member or not), i explained my conversation with the woman at the desk the night before and he said 'that's too bad' and hung up. We did enjoy the shuttle services to the local area attractions and restaurants. I had originally tried to talk out Dance Team to stay here because we were so impressed with our Holiday Inn experience in Ames, Iowa. Now I am seriously considering signing up for a membership with this other hotel chain. We will never go to this hotel again. SO DISAPPOINTED. May 29, 2014
Rated 4.0 out of 5.0 by Good Stay Clean room. Quiet floor. Spacious. Good restaurant. May 21, 2014
Rated 2.0 out of 5.0 by Dirty shower average service Upon arrival check-in staff did the basic, name credit card, sign here. No welcome, no direction as to where to park or how to get to elevators, no explanation of amenities. No thank you either. Early am hours water drained from shower in room above into our shower / bath and filled the bath half way with used water. Once I pulled the plug and drained - water continued to leak from above. Nasty water. When relayed to the front desk at check-out - they responded "Ok - we will take a look at this". No apology or I'm sorry to hear this or what can we do to make it allright. The morning restaurant hostess was very nice and when I inquired about fresh fruit to go - she helped and made sure we were all set. May 14, 2014
Rated 4.0 out of 5.0 by Platinum Heater for pool was broken. Room facing main road was very noisy. Staff in restaurant was very good including meal. Bed was comfy but room decor is outdated. Could see overspray where ceiling had been painted May 13, 2014
Rated 5.0 out of 5.0 by Very friendly and helpful staff This was my second stay at this hotel. Both times for my brother having surgery at Mercy hospital. The staff of the hotel was extremely nice and very helpful. It was joy staying here. One less thing to worry about. I would highly recommend this hotel to anybody staying in the area. May 5, 2014
Rated 3.0 out of 5.0 by Good staff, need better amenities I stayed on a Friday night when there was lots of activity with the Drake Relays going on. This is a throwback hotel, I stayed in Holiday Inn's about 100 nights per year during the 90's and it reminds me of the Hotels that I stayed in during that time. My gripes - coffee is only available in room with those little pots, not the best coffee. Most hotels now have pump pots of quality coffee available 24 hours per day. The café didn't open until 7 am, and as an early riser I expect at least 6 am. Most hotels also have a breakfast buffet included in the room price, not here, there was a breakfast buffet and also menu ordering all at a price. The elevators are very slow and made funny noises. The bar and restaurant are completely remodeled, but with the bar on the opposite end of the room from the restaurant, I don't believe that the remodeling was well thought out. In addition, bar service was very slow with only one bartender and a service manager trying to wait on tables, and shuffle back to the restaurant for Iced Tea and coffee requests. There was also no Saturday paper available except a couple of blocks away at a convenience store. April 30, 2014
Rated 3.0 out of 5.0 by Interstate Noise and unclean bathroom I was a bit disappointed in the cleanliness of the bathroom toilet. I ended up putting toilet paper on the seat. I also stayed in a room on the side of the interstate and the traffic noise was quite loud but they stay was fine. April 28, 2014
Rated 3.0 out of 5.0 by Good location Overall we had a positive experience, and the location was perfect for attending an event at the Iowa Events Center. The room was clean and beds were comfortable...the only complaint I can think of is noise of the other guests into the early morning, but we traveled all day and attended a concert the night we stayed, so we were exhausted and probably could have slept through anything! April 27, 2014
Rated 2.0 out of 5.0 by Two Hotels in one Was very surprised at how very nice, comfortable & modern the lobby, bar & dining area was. Then I got to my room & thought I had stepped back into the 1970's and was in a different hotel? Don't get me wrong, the entire hotel staff & bar staff were very friendly. ,just wasn't what I was expecting overall or have experienced in all my travesl for the $ April 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed, excellent over stay Convenient and close to downtown events and activities. I would highly recommend staying here again. April 7, 2014
Rated 4.0 out of 5.0 by No problems at all When my husband had surgery at Mercy, I reserved a room at Holiday Inn Mercy campus for the proximity to the hospital. After reading mixed reviews I wasn't sure what to expect, but was pleased to find a clean comfortable room and great service. The shuttle service provided was prompt and the drivers always friendly. Although there was some street noise it didn't bother me. My room was at the end of the hall and I didn't notice much hallway noise even though I know the hotel was busy. The only thing I would have appreciated was a fridge and microwave but it wasn't that big a deal. Overall, the experience was positive and I have already recommended Holiday Inn Mercy to others and will do so again. March 26, 2014
Rated 5.0 out of 5.0 by Excellent Service! We went to the Iowa Boys High School Basketball Playoffs in Des Moines and were very happy with our decision to stay at the Holiday Inn. The excellent service we received from the staff was greatly appreciated by us " out of towners".The shuttle service was prompt and the driver helpful. Front desk couldn't have been nicer. Our room was clean and beds comfy. The grandkids enjoyed the pool area. Breakfast buffet was good, however "off the menu" was better. We would surely stay again and recommend this hotel to everyone. Thanks for your hospitality. March 17, 2014
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