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Rated 3.7 out of 5 by 87 reviewers.
Rated 2.0 out of 5.0 by Need Better Service This Holiday Inn has nice facilities, and staff seemed to be trying their best to deliver good service. However, they were inefficient and made several mistakes during our stay. They took a long time to resolve some of the problems, and one problem we had with the toilet was even left unresolved. Information seemed to be disconnected, or not recorded properly. The staff needs to have more training and be more knowledgeable and efficient. July 28, 2014
Rated 5.0 out of 5.0 by Great Location!!! Beautiful hotel, right off the highway. Clean, quiet and great service. July 25, 2014
Rated 4.0 out of 5.0 by buffet breakfast The food was cold. The coffee was terrible. Get a new firm to operate the restaurant. July 23, 2014
Rated 1.0 out of 5.0 by Horrible customer service, don't recommend this place The hotel, while average, really does itself a disfavor by the horrible front desk staff. When checking in, my card was charged the nightly rate, even though I was staying on points. As a platinum member, I received no recognition. Finally, when checking out, I was promised 500 points. However, it's been one week, and when calling today, they said the points get posted every few weeks. Simply unacceptable. Finally, the voice tone of the front desk staff, both in person, and on the phone, is condescending, like they couldn't be bothered to be of any help I've stayed at many Holiday Inns, but never at this property again. July 21, 2014
Rated 3.0 out of 5.0 by Need to improve breakfast The only convenience of the breakfast buffet was that it was on site. The eggs were so so, the pancakes were like cardboard and the oatmeal was very soupy. I did enjoy the bacon & fruit. Hiedi the morning host was very pleasant and polite. I have had comparable and better breakfast at much lower nightly rate hotels. Next time I think I will stay across the street. July 16, 2014
Rated 1.0 out of 5.0 by Poor hotel Management Hotel management not available. Rooms booked as a group not ready at check in time, by 5pm or midnight even after booking months in advance and confirming rooms days before. Guests did not receive the guest bags which were provided. No indication of our shuttle schedule. Paid for a shuttle that guests could not take because rooms were not ready. Did not have time to change to make shuttle so they had to drive. Guests (especially younger members) were over charged; not given the correct rate. Some of my guests who lived closer had to give up their rooms so others could have them. The list goes on. No one has yet to resolve our concerns and it has been 3 days since our stay. July 15, 2014
Rated 1.0 out of 5.0 by APPALLING SERVICE AND ACCOMMODATIONS !!!!!!!!!!!!!!!!!!! Our son was married on July 12, 2014. He and his bride had reserved a block of rooms for the wedding guests many months in advance at the Holiday Inn, East Windsor, NJ. As the parents of the groom, we personally reserved five rooms for our elderly relatives from out of state. Our rooms were reserved by phone in May, and we called two to three times in the weeks before the wedding to ensure that our reservations were confirmed for the big day. Check in time is at 3:00. At approximately 4:30 a large group of our guests arrived at the hotel after church and we were told that our rooms were not ready! We had a shuttle scheduled to pick up the wedding guests at 5:00. The lobby was literally filled with our guests. Some needed to get changed, all wanted to freshen up and at least get their bags into their rooms. At around 4:50, we were given just a few rooms, and everyone had to quickly throw their belongings into those rooms and literally run to take the shuttle! The Parents of the bride were so upset about their guests that they stayed behind and drove themselves to the reception! When we returned from the reception at midnight, our guests once again had to wait in the lobby for a good half hour before they sorted the rooms out. When we finally received our rooms we were quite annoyed to find out that they were on all different floors and none of our guests were near each other. As if that weren’t bad enough, when we finally got to our rooms they all had a horrible odor, and in fact, a window was wide open in one of the rooms (presumably an attempt to air it out). Throughout this horrible experience, we received no feedback from any kind of management, since there was none present. When we checked out the next day, we realized that we and our guests had been charged more than the agreed upon price for the block of rooms. When I asked to speak to a manager, a woman behind the counter identified herself as one. I expressed my dissatisfaction to her and she said she was “sorry”. Well, “sorry” can’t make up for the mortifying experience the parents of the bride and groom had to endure on a once in a lifetime day. We and our guests were not compensated in any way by the “management “of this hotel and their lack of concern was, quite frankly, appalling. They did not even offer an apology on the next day until I expressed my displeasure. I noticed in the reviews of this hotel that another bride had a similar negative experience on July 1st of this month. The response posted by hotel staff on July 3rd reads: “We would like to take this opportunity to apologize for the inconveniences you and your wedding guests experienced. We are very disappointed to hear this and your comments will be addressed with the entire staff to ensure that this does not occur again. Again, we apologize that this was your experience. Sincerely, Holiday Inn East Windsor” Well, P.S., it did occur again, in fact, only 11 days later! That’s some track record! I cannot think of a single positive thing to say about our experience at the Holiday Inn, East Windsor. In fact, I would never stay at another Holiday Inn, and I’m sure my guests feel the same way! July 15, 2014
Rated 3.0 out of 5.0 by Close to Six Flags Overall an average stay. The price is a bit high for what this hotel offers, but it is clean and comfortable and convenient to Six Flags. The staff is cordial, the breakfast s good, though service was not highly rated. They were not rude, just a bit slow in service. Overall the amenities were great July 15, 2014
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