 Guest Reviews
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83%
Recommend This Property
Overall Experience 4.1
83%
Recommend This Property
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Open Gallery
Comfortable bed and clean room. Room attendants polite and friendly.
ByBear 31
September 23, 2020
Would not recommend this hotel. Went for niece's wedding 09/19; stayed for 2 nights. Promised package was not recognized; restaurant and bar was to be open, but was not. Discount was to be given due to lack of promised breakfast, but no discount given. Toilet had low pressure. Staff at desk very abrupt. Lobby restroom not complete or in service. Only 1 elevator in service. Narrow lobby hallway due to construction tarps and partitions. Lengthy check-in for guests arriving on 09/19 (only 1 receptionist at front desk. Welcome bags not distributed until much later due to confusion at desk. No one took responsibility for appearance of hotel or lack of services.
First time
ByNeal
September 16, 2020
This was my first time staying in a hotel. I enjoyed the experience and would visit again
Front desk
ByAbby
September 09, 2020
Front desk Check in girl Stephanie not to friendly looks stress. When I was checking out she was in someone else information and telling me the card I gave her was not the one I checked into .
Great stay
ByRobin
September 09, 2020
Staff was friendly and helpful, beds clean and super comfortable. Rooms were very clean. Great rates.
Nice place
ByTraveler
September 09, 2020
Close to the turnpike. Nice place to stay. Bathrooms need an update but over all clean and friendly.
Repeat traveler
ByMarslander2020
September 09, 2020
Hotel is under renovation. Rooms look fantastic and comfortable with eye pleasing colors. Parking is open and highways not far. Due to COVID restaurant and bar closed. however, recommend hotel with much improved room comforts..
Holiday Inn Windsor
ByReese
September 08, 2020
Would recommend property, hotel is doing construction but property is very quiet and rooms are comfortable. Hotel doesn’t have vending machines.
comfortable bed and soft sheets
Bykmmp
September 08, 2020
everything has been redone and is very clean. The staff is always friendly and accomodating.
Stay elsewhere
ByBlueroze1313
September 02, 2020
I stayed at the Holiday Inn in East Windsor, New Jersey for one night on August 8, 2020 and I will never stay there again. Furthermore, based on my experience my confidence in the Holiday Inn brand has been diminished.
My disappointing interaction with the employees at this hotel began before I even arrived. At 3 PM on August 8, 2020 I called the hotel to let them know that I would not be checking in until around 9 PM.  At 8 PM I received a phone call from the hotel asking me if I was still coming. Apparently staff doesn’t communicate with each other so my initial phone call was a waste of my time.
After we checked in we entered our hotel room at about 9:30 PM. It was a little bit warm in the room, but the air conditioning was off so we didn’t really think anything of it. We turned on the air-conditioning and started watching TV before going to bed. At about midnight I woke up uncomfortably hot. I checked the thermostat and it was 78° in the room. I checked the air conditioning vent and no cool air was coming out. We googled and watched YouTube videos to make sure that we had correctly turned on the air-conditioning, which we had.
I called down to the front desk at 12:20 AM and nobody answered. I called the front desk again at 12:30 AM and nobody answered.
At that point I decided to take a shower to call off only to discover that there were no bath towels in the room, only 2 hand towels and 2 washcloths. 
I called the front desk again at about 1 AM and a man answered. I explained to him the issue with the air-conditioning and he told me the hotel was fully booked so he couldn’t change my room and that maintenance was not there at that hour. I asked him about the towels and was told that I would have to contact housekeeping when they came in at 8 o’clock in the morning. 
After a night of tossing and turning due to the heat in the room, I called the front desk at 8 AM. The woman that I spoke with was not in the least bit cordial, when I said “good morning how are you” she replied with a snippy “how can I help you?” I once again explain the towel situation and asked if she could have housekeeping bring me a couple bath towels which she said she would do. When I asked if she knew of a time frame as we would be leaving the hotel around 9:30 AM I was again given a snippy response of no. I then asked if I could go down to housekeeping to get the towels myself and was once again snippily told no. Given that I had no towel to dry myself off with, I did not take a shower.
We packed up our things and left the hotel through the side door. Upon getting to the car we realized that we had left something in the room and walked back to the front desk to ask for a key as we had thrown ours out. The woman at the front desk asked for our room number and then just handed me a key, without checking my ID or anything. Obviously she did not care about the safety of the guests of the hotel or she wouldn’t just be handing out keys to anybody who walked in.
I tried calling the hotel on Monday, August 10 to complain to the manager and ask for a partial refund but was on hold for 20 minutes and then disconnected. On the same day I emailed Holiday Inn through their website and on August 12th received a generic “Thank you for your feedback and for being our guest. We are so sorry about the issues with your stay, and we will work hard to keep doing better” from someone named Julia Coppock. There was no signature line with her title or her contact information. I replied to the email stating that I was not satisfied with the response but I have not received a reply yet. 
Given that having towels in a room as well as air-conditioning are considered basic amenities, I expect a little bit more than a templated email.
So if you like:
1. No bath towels
2. Staff that doesn’t communicate
3. Staff that is rude
4. No air conditioning
then this hotel may be for you. If you don’t llle those things, stay away. There’s another hotel a couple miles away, I’ll give that a try next time I’m in the area.
Inform your guess when construcktion or other items are being repaired the
ByMAJ USAR
August 31, 2020
Inform your guests when construction or other items are being repaired in the hotel specially since it was such a huge project.
very disappointed
ByJoemac
August 31, 2020
this is the third time I have stayed that my room type was given away despite the fact I had it reserved. I have always made it a point to stay in this hotel but will be looking for another next time I am in the area.
Okay
Bysn gp
August 24, 2020
Place was ok. Wouldn’t recommend. The toilet was having issues flushing. One of the towels in the bathroom had something on it. The WiFi was having issues. Wasn’t put in the room I requested. I asked for a king bed with sofa couch and got a small room with 2 queen beds in it. Overall just a sketchy place.