Rated 4.1 out of 5 by 200
Rated 5.0 out of 5.0 by RMGYYC Truly impressed
On second day of my stay, I got back late to my room and found the heat was not working. From the moment I called the front desk until I was in a new room, the staff was truly amazing. The heat could not be fixed, so they had a room right next to mine ready. The maintenance person came back with key. And once I was in the new room, the front desk and duty manager called. All very professional and apologetic for the inconvenience. I did not mind moving because of the very thoughtful and professional customer service I received. I was honestly impressed by how the whole thing was handled. The front desk lady asked if there was something they could give me to make up for this, and honestly I could not ask for anything because the customer service I received more than made up for it.
January 30, 2015
Rated 4.0 out of 5.0 by sunshine9000 check in
I am not certain of the woman who was at the desk when I checked in, but I was pleased to see her. Unfortunately I was already checking in when she arrived from the office area. I wished I would have went with her to check me in because she is very efficient. I believe her name is Maramar, not certain . But if you look at my check in time you will know who I mean. And you would have access to her name.
The gentleman checking me in was slow, and this young lady was helping him as much as possible.
I hope she is there when I return.
January 28, 2015
Rated 5.0 out of 5.0 by Luke_KT 9 out of 10 for sure!
My only "heads up" that I want to provide is that the hotel is right next to the train tracks and the the trains in Edmonton are LONG so the ground rumbles for a few minutes as the trains go by.
January 28, 2015
Rated 3.0 out of 5.0 by Juergen J1 Canada
Das Hotel war nich enstprechend meinen Vorstellungen und die Geräusche während der NAcht verursacht durch Zuege war fürchterlich laut.
January 18, 2015
Rated 5.0 out of 5.0 by Janny123456 Fabulous Tub
The king room is fantastic! Our pets were treated like royalty:D
January 9, 2015
Rated 5.0 out of 5.0 by Caryl, Vaughan Holiday Inn Gateway experience
Overall a great stay - Hotel close to all amenities
Friendly Staff members, easy access from the highways and close to the airport
January 6, 2015
Rated 2.0 out of 5.0 Noisy
This hotel is situated between a CP Rail tracks and a busy 5 lane street so if you are looking for something quite don't choose this hotel
January 3, 2015
Rated 4.0 out of 5.0 by blox63 good value and convenient location
Modern hotel conveniently located in Edmonton South, an easy trip from the Airport. There are 2 restaurants and a bar on the premises and this makes it easy to dine within the hotel. The front lobby and reception staff is excellent.
December 30, 2014