Rated 4.0 out of 5 by 112
Rated 5.0 out of 5.0 by jginline5337 great sevice
Great food at bar. Friendly staff
business trip for 6 guys from the united states. All were happy.
August 18, 2014
Rated 3.0 out of 5.0 by MAM60 We are suite people - this one needs a bit of attention
My husband and I prefer a suite when we travel. We have different sleep schedules and like to have separate space to accommodate that. Our Executive Suite at the Holiday Inn Conference Centre in Edmonton had some great pluses: a fabulous bathroom with jetted tub and 2-person glassed in shower; a lovely bedroom with King bed and bay window. The window treatments throughout were first class.
BUT - there was a naked wardrobe with ironing board and iron with NO DOORS in the living and dining area. It completely destroyed any ambiance with the fireplace or dining area. In fact, our daughter had given us a beautiful floral arrangement for our 5-night stay and it was overshadowed by that darn iron and ironing board and wardrobe overtaking the entire room. Some bi-fold doors would be a quick solution.
The desk staff were not aware of our suite package and what it included. So, I did have to ask for our bathrobes (apparently no longer included but still listed on the web site) and asked about our "included breakfast" listed on the web site but not credited.
And this is where they pulled it all together. When I inquired about the bathrobes, I mentioned the web site. The robes appeared promptly. When I inquired about the included breakfast, I was told by the desk staff we didn't have that package. I suggested they check the web site and update it if that was indeed the case.
Within five minutes of returning to our suite, the Guest Services Manager called to apologize and credited our two breakfast charges ($80) over our five-night stay. Turned out the desk staff didn't recognize our room number as being one of only three executive suites... that included breakfasts.
So - apart from the ugly living room area wardrobe malfunction (0/10) I will happily give the staff and management 10/10 for doing their very best to make our stay enjoyable.
The bedroom and bathroom are enthusiastic keepers! But, if you need to entertain in the living and dining area, as we did, it won't work. Needs some decorative therapy. And it wouldn't cost much... really.
August 17, 2014
Rated 1.0 out of 5.0 by big spender superb hotel with great Irish pub fionn macccols
nice stay, comfortable rooms, staff at desk polite, stayed 2 nights, visited the irish pub twice, great food and very upbeat feel.
They had live performance which was cute..I must say
August 17, 2014
Rated 4.0 out of 5.0 by Bargo Thank You
Really enjoyed my stay once I got room facing the street.
Staff were were friendly.Excellent range of beers & food very good.
August 7, 2014
Rated 5.0 out of 5.0 by Bert17 Very Nice
More than satisfied, loved the swimming pool and the gym. Love the modern room :)
August 7, 2014
Rated 4.0 out of 5.0 by MillamaFam Good hotel, not so good restaurant
The staff were friendly, and the room was great. We had a great view of the train tracks but did not hear a peep from them. The pool is a little plain and small, and awfully cold. Beds were very comfy, the pillows were marvelous!
As for the ABC restaurant in this hotel, saves yourselves the hassle of eating here and go to Humpty's next door.
Upon entering the restaurant, they have one of those "Please wait to be seated" signs. Well, after waiting for 10 minutes, she finally yells "Find yourselves a seat wherever there's a clean table!"
We sat and ordered a coffee to drink. We finished our coffees before we got our meal and still waited 10 minutes to get a refill. They mussed up both of our orders (and also the 3 people around us at various other tables). The food was all overcooked and tasted burnt.
Now, I found myself wondering why on earth there was only ONE person working. She was doing her best, I'll give her that, with the amount of sweat pouring off her. With that being said however, she sure could use some lessons on proper Customer Service. Not once did she even say hello, or ask us how our meals were.
If it were not for our experience in this restaurant, our stay at the hotel would've been a 10/10. Because of the restaurant, I'll dumb it down to a 7/10 at best, simply because breakfast is the most important meal of the day and this breakfast wasn't even suitable for the less than picky eater...
August 1, 2014
Rated 5.0 out of 5.0 by crosscanadatrip2014 weekend to recharge the batteries
travelling across the country deicide to stop over in Edmonton to recharge the batteries before hitting the road again. great service from the staff
July 31, 2014
Rated 5.0 out of 5.0 by Willie 44 Comfortable Stay
Great Hotel that provided the relaxation I required
July 31, 2014