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Rated 4.1 out of 5 by 228 reviewers.
Rated 4.0 out of 5.0 by Good location, comfort and service Holiday Inn Conference center at Gateway Blvd has the perfect location for my business meetings needs. Staff is friendly and always willing to serve. Great value for money in Edmonton. March 24, 2015
Rated 5.0 out of 5.0 by Letto ottimo L'hotel di Edmonton ha soddisfatto a pieno le mie necessita' durante il soggiorno lavorativo. Il personale e' molto cordiale e la camera buona. Il servizio colazione e la vicinanza di un PUB aumentano il livello dell'intero hotel. March 23, 2015
Rated 5.0 out of 5.0 by nice place to stay if you are coming to edmonton for any reason this place is clean and friendly staff. i am sure it will meet your expectations March 22, 2015
Rated 1.0 out of 5.0 by Worst Holiday Inn Holiday Inn is know for good but not great accommodations. I don't expect the Taj Mahal, but I do expect a comfortable pleasant stay with a clean room and amenities that work. This place is a dump from the word go! March 20, 2015
Rated 2.0 out of 5.0 by Staff non-responsive The hotel's location is convenient because it's close to the Company we visit. Nonetheless, over the years several issues have occurred . During two different stays in 2013 and 2014, I was approached by a panhandler in the parking lot. In each case, it was the same woman even though my stays were six months apart. Each time, she told me a story about her car breaking down and needing cab or gas money. The clerk mentioned she lives at another hotel accross the street and uses the money to buy cigarettes. The second issue occurred during my recent stay in March 2015. Houskeeping failed to make up the room after the first night of my stay. I travel about 60 nights a year and understand that happens on occasion but I was turned off by the response of the front desk when I brought it to their attention. He wanted to blame me for leaving the "Do Not Disturb" sign on the door (which I did not) and then refused to offer an apology or remedy. It appears the "Hospitality Promise" that Holiday Inn offers is all smoke and mirrors. I definitely will not stay at this hotel when I return to Edmonton later this year. The staff does not know how to handle complaints and resolve issues. March 19, 2015
Rated 1.0 out of 5.0 by Lounge Worst service ever and very unorganized. High priced for poor service. March 18, 2015
Rated 4.0 out of 5.0 by Bath room supplies More items such as small bottles mouth wash, shower caps could be added. March 17, 2015
Rated 3.0 out of 5.0 by Good Service The staff was excellent, tough location to access due to a one way street. Also, it can be noisy as there are railroad tracks immediately adjacent to the east side of the hotel, noisy and shakes the building. March 16, 2015
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