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Rated 4.5 out of 5 by 90 reviewers.
Rated 5.0 out of 5.0 by great place Love this place, the staff, the work out area / pool and location. February 28, 2014
Rated 5.0 out of 5.0 by Best Hotel Experience in Years of Travel I cannot say enough about the breakfast. I normally do not eat breakfast but my 3 boys were playing in a hockey tournament and I needed to make sure they were fed. We all raved about how good it was and were somewhat stunned that it seemed to be served by the hotel and not a separate restaurant because it was served in the lobby and a small room just off the lobby. It was sit down dining and you ordered from a menu (no buffet breakfast) and the food was unbelievably good. It was so good that we all planned when we were going to all be together the second morning just so we could order breakfast at the hotel again. I tried something different the second day (the skillet) and it was just as good as the omellette I had on the first day. Our plates looked like we licked them clean as nothing was left. Honestly, the service was not great, but the food made up for that. I had my 3 boys staying with me so I needed a big room. I booked the King Suite. It was awesome. We had a place to go between games with plenty of room to kick back and relax with kids playing xbox in the living room and adults watching the Olympics in the bedroom area. It was very clean with lots of space and it was quiet. The pool was also incredible. A parent on the team of my oldest also happened to book a room at this hotel and he commented that the pool alone made staying there worth every penny. It had a large hot tub and water features that the younger kids loved. Having a Bennigans attached to the hotel was a nice convenient feature as the weekend we were there the temperatures were below zero in the mornings and evenings. The food was what you would expect from a Bennigans and it was reasonably priced. Having the Bennigans bar open until midnight was also nice as we had hockey games that went to 11 pm so being able to grab a drink or two to unwind at the end of a long day was nice. Bottom line, if I need a hotel room in the Crystal Lake-West Dundee area, I won't even look anywhere else, I am staying at this Holiday Inn. They could have charged me a lot more a night and I would have felt like I got a really good deal. It was that good. Lastly, with three travel hockey players, I do a lot of travel with my boys and the hotels we stay at are Holiday Inns and their typical competitors, but this hotel and experience blew away any hockey hotel experience I have had in the 10 years that my kids have been playing. February 11, 2014
Rated 3.0 out of 5.0 by House keeping I have stayed at the property numerous times with no complaint. This last stay concerned me with finding trash still in waste baskets and toiletries still in the shower from the previous guest. Nice hotel, detail in house keeping was a little lacking my last stay. February 9, 2014
Rated 5.0 out of 5.0 by Rich Very nice property. Very friendly and helpful staff. Having the Bennigans onsite was nice. Room was very nice and very quiet which surprised me because I was across from the elevators- February 8, 2014
Rated 5.0 out of 5.0 by Greeat Hotel Clean, comfortable, safe and in a great location. I will choose this property again. Everything met my expectations. January 27, 2014
Rated 5.0 out of 5.0 by New Holiday Inn!! Wow!! We had not stayed in Holiday Inn for over 10 years, and we knew they have renovated it from looking at their new logo and their ads. recently. Boy, we were very pleasantly surprised by staying there!! We just LOVED it! We were first impressed by the front desk; they were very courteous from the minuets we entered the hotel by greeting us with a great smile, " Welcome to holiday inn". From then, they helped us on everything from getting the wifi number to giving us directions to local attractions. They treated us very well for entire stay. We were shocked with the quality of breakfast.We loved all menu in the breakfast , especially "salmon platter". I am certain they hire a real chef. We also enjoyed a clean room,well-maintained pool and exercise room. We loved the location since we wanted to spend most of our time in Chicago suburb, not downtown. It is close to all actions on Randall road, only 10min.to Woodfield area. Thanks, Holiday Inn, we had a great stay. January 3, 2014
Rated 5.0 out of 5.0 by Christmas family reunion Great staff-very friendly and available with answers. In spite of horrible weather the lot and walkways were kept clear and salted. Quite an accomplishment. Room was small compared to a king executive at other Holiday Inns-look at Gurnee. The pool was fantastic-clean and warm but I was disappointed with the hot tub jets not all working and closed shower. Much easier with small children to shower poolside. We did call for towels and the response was very prompt. Breakfast buffet was very good-excellent service December 27, 2013
Rated 5.0 out of 5.0 by Great Place to Stay We just love this hotel, we like the service, the price and the opportunity to enjoy our stay. December 18, 2013
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