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Rated 4.1 out of 5 by 201 reviewers.
Rated 5.0 out of 5.0 by Great Experience We had a great time staying here and very close to Hershey! I only wish that the hotel offered queen beds instead of full size ones. Very clean hotel and would stay there again. August 23, 2014
Rated 5.0 out of 5.0 by Access to local hubs the hotel is conveniently located within the metropolitan area of Harrisburg August 23, 2014
Rated 5.0 out of 5.0 by Great Room and Awesome F&B The rooms were very clean and comfortable, felt at home. The restaurant was great for breakfast. Had an amazing time in the saloon, food and drinks were awesome. August 22, 2014
Rated 4.0 out of 5.0 by great placr to stay with the kids Staff was very friendly and attentive. Resturant food was very good. Service was great August 22, 2014
Rated 2.0 out of 5.0 by Too many negatives to write a positive This hotel is in an ideal location to Hershey. Check-in was pleasant, free cookies for the kids, nice lobby. Unfortunately, I have nothing else positive to say about this place. Although the hotel seems to have gone through some renovations, I wouldn't categorize it as 'renovated'. There's a lot to still be fixed. The AC unit was a wall unit - so 1980s. The window was paper thin. Our room was never cleaned. The coffee maker had dry crusted coffee grinds in it, like it hadn't been cleaned in weeks. The 2nd night of our stay, we returned to a lobby full of drunk people, empty beer bottles and drink glasses all over the lobby (it looked like a bar), the security guard was 16 and there were drunk people all over the hotel and in the parking lot. We felt like we were staying at a college dorm/bar hangout. Unacceptable for a family establishment. August 22, 2014
Rated 4.0 out of 5.0 by Nice rooms, could use some improvement -- We really enjoyed the beds at this HI. That said, the pools were like kiddie-ponds, basically unusable by adults. You get the distinct feeling of kids and what comes with kids when you go in the pool -- and a lot of chlorine to combat it -- !! Maybe make one pool for adults, another for kids? Also, the doors near the back of the building to enter / exit the building don't really shut -- they scrape on the floor. Well, when you're trying to sleep and you hear the screeching of someone opening and closing the doors 100 times, it tends to disturb. That's about it -- a nice place overall, and nice, clean rooms. A food venue outdoors, or in a room with windows would be nice -- we were in two different rooms that felt more like ship galleys than dining rooms. August 20, 2014
Rated 1.0 out of 5.0 by Loud Air Conditioner and uncomfortable Beds. Had an uncomfortable stay. Not enough towels in the rooms. Air Conditioner was so loud and not pumping out enough cold air, room stayed at 76 degrees all day and night. Beds were hard and uncomfortable and always found myself falling to the middle of the bed. Pillows were awful as well, luckily I brought my own pillows from home. August 20, 2014
Rated 5.0 out of 5.0 by Great energy! Nice looking room with comfortable bed! Had everything I needed plus more. Room temperature was perfect because I could get it cool enough! The hotel is well used and full of energy! People on the front desk when I checked, were fantastic!!!! August 20, 2014
Rated 5.0 out of 5.0 by Internet With the size and capacity, the wireless internet should be able to accommodate the volume of guests. August 20, 2014
Rated 5.0 out of 5.0 by Terrific front desk Can't say enough nice things about the front desk staff. I was so impressed that they realjzed my family required a little more room and made the appropriate changes without having to ask. Chastity was incredibly helpful. I would definitely stay here in the future and would recommend this hotel to everyone. Thanks for a great stay. August 18, 2014
Rated 5.0 out of 5.0 by Trip to hersheypark Our family took a trip to hersheypark. Thi hotel was close. We had a comfortable stay. Staff was very polite and friendly. We will stay here again. August 18, 2014
Rated 5.0 out of 5.0 by great Staff and great service We stayed at this Holiday Inn to go to Hershey Park. It was within 10 minutes to the Parks. Hotel and room was clean! Staff was great!! August 18, 2014
Rated 2.0 out of 5.0 by House Keeping needs some help House Keeping needs some help in learning how to clean the rooms. Beds were not made nice, food was left on floor from previous people in the room. August 18, 2014
Rated 4.0 out of 5.0 by Nar Staff is friendly, quick on responds. Bed is comfortable. It is a great place to be away from home with family. Thank you to all for making our trip warm. August 18, 2014
Rated 5.0 out of 5.0 by very good price I came in around 5:00 pm looking for a room. The gentleman checked and got me a good price. August 17, 2014
Rated 5.0 out of 5.0 by Hershey Park Vacation Friendly staff, clean rooms, clean common areas. Loved that it had an indoor and outdoor pool since it rained one of the days we were there and gave us the option to relax by the indoor pool. Decent food. The breakfast buffet choices were great although they were not hot when we got to them, but when we ordered off the menu all was good. August 16, 2014
Rated 5.0 out of 5.0 by Wonderful staff and pleasant experience We came with family and needed two rooms. The staff accommodated our request to be close together. They were pleasant and helpful with suggestions of places to eat and things to do in the area. The buffet breakfast was very good. And we enjoyed the indoor pool, especially the day it rained. August 15, 2014
Rated 5.0 out of 5.0 by Great Service I received great service from the hotel staff. I came to the hotel for a meeting and everything was very nice in presentation and accommodation. I would certainly return again. August 14, 2014
Rated 3.0 out of 5.0 by Comfortable bed and a staff that could not be bothered The hotel and guest rooms have been newly remodeled and it shows. The beds are very comfortable. I would recommend this hotel provided that you do not plan on having any staff interaction. The ashtray outside was smoking heavily for a long time. My wife went to complain, no staff member did anything except pour her a pitcher of water. That is just one example out of a number of instances the general malaise of the staff. August 13, 2014
Rated 1.0 out of 5.0 by Trust the bad reviews / Avoid I brushed off the bad reviews. Can it really be that bad? Yes. Absolutely yes. From strange smells, to doors and toilets not working, you will get to experience it all. I'd upload the pictures that we took, but there were so many good (bad) ones, that I wouldn't know where to start. Plus, there is only so much that you can laugh, before you realize how frustrating the situation truly is. August 12, 2014
Rated 2.0 out of 5.0 by Serious Systemic Issues Halls smell like they have been in standing water. Flies are like hornets on steroids - will not leave you alone. Exterior retaining wall simply fell over during our stay. Lobby TVs are in the path of people walking back and forth in front of them. Hot water was non-existent one of the evenings. No fridge in room. Busload of unsupervised children kept everyone up all night. Was there for a conference - had to beg for water all of the time. Check in time - 4:00 PM? Really? Conference rooms were alternately insufferably hot and freezing cold. August 12, 2014
Rated 5.0 out of 5.0 by Wonderful Experiance Everything here was absolutely wonderful! I was traveling through the area with 2 small children and needed a place to call home for the night! The man at the front desk helped me get our things to our room without hesitation. We ate both dinner and breakfast the next morning in the Grille restaurant that is in the lobby. Both times eating there was wonderful and not over priced. The only complaint that I did have and it wasn't that big of a deal was that we had a room with two double beds and the beds sank to the middle. When I was sleeping with my son we both kept rolling to the middle making for a restless night but if it was just one person on the bed it would have been fine! August 12, 2014
Rated 4.0 out of 5.0 by Modern & Great Restaurant, but a little noisy The hotel was very nice on the inside and had very modern looking rooms which was nice. The beds were comfortable and we slept well. My only issue with the rooms and comfort were noise for a few reasons: 1) It seems many of the room doors (including ours) are a little "stuck" and difficult to open/close which causes many visitors to need to slam the doors. 2) The window A/C units are thermostat activated and even on the low settings are fairly load when then kick in throughout the night causing me to wake a few times. Also, the primary elevator that they direct you to is small and in very high demand. Both customers and work staff used the same elevator so we had to wait longer than usual a few times. There are other elevators, but they are further away and the hotel seems to prefer/point you to the main, single elevator. The restaurant in the lobby is excellent. We have breakfast and dinner there and the dinner options (French Dip at least) was amazing. We did not stay long enough to enjoy all of the amenities, but they seem to have several things to enjoy there. August 11, 2014
Rated 5.0 out of 5.0 by Great Hotel The hotel was very clean and the staff was very friendly. I stay at this hotel every time I come to the Harrisburg/Hershey area. The convenience of the restaurants makes it easy to grab something to eat after a long day at a business seminar. August 11, 2014
Rated 4.0 out of 5.0 by Great location, great people. Had a great time. Location of hotel to Hershey park is great. Staffing were professional . Thanks Guys August 7, 2014
Rated 4.0 out of 5.0 by Comfort Very clean. New carpet and design. Mattress could be upgraded but comfortable had a good night of sleep. Dining area could use some upgrading . Which I guess is in the process of being done due to all the other upgrades throughout the hotel! Would definitely go back August 7, 2014
Rated 4.0 out of 5.0 by Convient stop Older hotel but well maintained with a friendly staff. Breakfast much to be desired in terms of service. August 6, 2014
Rated 5.0 out of 5.0 by Excellent staff The hotel was wonderful, but the staff made it even better. August 6, 2014
Rated 2.0 out of 5.0 by shower didnt work woke up to a shower that didnt work, was in hurry at 6am, so off i went on my shower August 5, 2014
Rated 5.0 out of 5.0 by Dad It's was a very pleasant stay and my family and I can't wait to come back for another stay. August 5, 2014
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We are excited to announce that this property completed an extensive renovation on 08/01/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.