Rated 3.7 out of 5 by 108
Rated 2.0 out of 5.0 by Disappointed 123abc Poor housekeeping
I travel frequently and am an IHG Rewards Gold Elite member. I like staying at Holiday Inn properties and usually have no issues like I had during this most recent stay. I checked into the room and the bed just didn't look right. It was made up, but just didn't look as "crisp" as normal. I pulled back the covers and found numerous hairs of all kinds and crumbs from what looked to be crackers or cookies all on the sheets. The front two pillows were clean and crisp but one of the back pillows had "creases" in it just like it would if you balled it up behind you to prop yourself up. It looks to me as if the housekeeping staff took shortcuts regarding the cleanliness of this room. The sheets and pillowcase of at least one of the pillows were not changed as they should have been.
The absolute most important thing to me as a traveler is to have a nice clean place to sleep. no one wants to lay down on sheets that someone else has slept on and there is no way that the sheets on that bed were changed!
When I went downstairs and told the guy at the front desk, he acted like this was a normal occurrence and gave me another room on another floor without so much as an, "I'm sorry, or I'll check into this for you".
I'm staying in the area again this week and have chosen not to stay at this hotel again.
October 27, 2014
Rated 3.0 out of 5.0 by BMW40 comfortable bed, bad service
This location is great for visiting with our son but we hesitate to use it again because of the experience we had with the breakfast buffet. Except for one gentleman the staff was not very friendly. The food was cold, when there was food in the containers and we had to ask for everything we needed to eat, from coffee to silverware to eggs. We never saw a smile on any of the wait staff faces.
October 26, 2014
Rated 4.0 out of 5.0 by rdone Homewood Holiday Inn Express
Nice facility overall. Room was comfortable. Breakfast was great. Common area carpets need to be cleaned or replaced. Bathroom was not as clean as it should be.
October 22, 2014
Rated 4.0 out of 5.0 by traveler20145 Clean Room Excellent for business travelers
Room was clean upon arrival. Bed was comfortable. Room was quiet. Enjoyed my stay.
October 13, 2014
Rated 2.0 out of 5.0 by cld0814 A Staff
Staff was friendly the whole stay - welcoming us as we came in and went out. The Lobby was updated and nice. The hallways and rooms need a thorough cleaning from top to bottom.
October 8, 2014
Rated 5.0 out of 5.0 by Dennis63* Comfortable bed and great service
The hotel and staff where all very clean and attentive. the outside of the the hotel was so exquisite you will definably notice upon arrival. The staff upon greeting will make you feel right at home.
October 5, 2014
Rated 5.0 out of 5.0 by MobileDad Made the doctor visit with my son exciting for him.
My son has to go to UAB for a specialist. His favorite part is staying in a hotel, this is our second time staying at this hotel because it is not to far from UAB and it is very clean and near lots of stores and food. He is already asking me to go stay at the hotel again he loved it so much.
October 2, 2014
Rated 5.0 out of 5.0 by BernB Great experience
Staying on business. Perfect location and amenities to meet my needs.
October 2, 2014