Rated 3.5 out of 5 by 80
Rated 1.0 out of 5.0 Staying with a group
The motel was beautiful. The location is great. and I felt like the rooms were really nice. The problem was I booked 15 room 6 months in advance, I called a month in advance and I called the day of and when I walked in the door. They had no reservations for me. My group of 55 had to stand out side for an hour while the booked my rooms and cleaned some so we would have a place to stay. Then we had to move from 2 of our rooms because one was a king room and we had 4 people sleeping in it and one had no shower curtain. I had even sent my rooming list and credit card verification. Very disappointed. On top of all that they really didn't seem to care about it. I love staying in Holiday inn but I will not stay in they motel again.
July 29, 2014
Rated 1.0 out of 5.0 by wtpburke There are better Holiday Inns
I would say if you are in the Birmingham area and prefer to stay at Holiday Inn's, you should look for another location besides Homewood. The drain in my room was clogged, there was no hot water. Even the iron was a pain to use. The bartender was terrible (watching Oprah Network or something like it) and not paying attention to the customers. The front desk person was great, that's about the one thing that went well at this location, the friendly greeting by her. Otherwise, a very disappointing stay for reasons that likely won't be corrected overnight.
July 28, 2014
Rated 1.0 out of 5.0 by Senior59 Terrible service.
Very bad maintenance staff. Front desk staff incompetent. Bad over all stay.
July 21, 2014
Rated 3.0 out of 5.0 by DannyS Hotel is nice - staff could use a professionalism training class
I've stayed at this hotel many times in the past. Pretty consistent, facilities are maintained and kept clean. Staff struggles in my opinion on providing great customer service. I had 6 rooms reserved and called and provide individual names and preferences. Clerk mentioned thank you for being a platinum member and for your business we "have" upgraded and pre assigned you a room. Upon arriving the check in experience was horrible and long and guess what - that upgrade - I didn't get. I called down and asked and was told that those rod had already been given to earlier guest. Remind you I called at 9:30am the morning of arrival. When I challenged her about only being 32% occupied she backed down but I wasn't going down to change rooms. Upon checkout we couldn't find the desk clerk but then found him outside on his phone. He wore jeans and shirt - nothing that would have made one to think he worked there. In reading other reviews, it is apparent that there is a issue with management. I could understand one or two issues / complaints but when it's consistently a issue - then this type of behavior must be allowed by management. I am not staying I won't be back but I am saying that they have probably lost me and if something doesn't change quickly, I would assume others will do the same. Great location with a lot of options of hotels. Disappointing but something has to change.
July 19, 2014
Rated 5.0 out of 5.0 by Bopeep52 Comfortable
The stay at the Holiday Inn-Homewood was very comfortable and all the workers was so nice. I had a great time
July 15, 2014
Rated 3.0 out of 5.0 by Mark2104 Room good, staff and service not so good.
I stayed at the hotel for 10 days and found the room to be good and kept clean. The hotel was, to some extent, let down by some of the staff who seemed to lack enthusiasm. On at least 2 occasions I had to wait for a staff member to stop surfing on their phone before they spoke to me and I also heard several complaining about their shifts and pay on a couple of occasions. There were some who were attentive, but they were in the minority.
The room rate during my stay was low, so I do think I got value of money.
July 10, 2014
Rated 3.0 out of 5.0 by DannyS Overnight business trip
Reserved six rooms - called day of to give other names and ask for a few other accommodations. Hotel said no problem. Once I arrived the check in experience was horrible and the asks were not available - saying oversold when hotel was only at 37% occupancy due to holiday. Stayed here several times but hotel doesn't go out of their way to provide that special customer service. Nice hotel, clean and a good stay.
July 6, 2014
Rated 4.0 out of 5.0 by Mightypack4 Great stay
Great stay overall. Bed was comfortable. Staff was friendly. Room was clean. Would have been nice to have free breakfast as most hotels have these days, but otherwise no complaints. Would stay here again.
July 6, 2014