Rated 3.6 out of 5 by 157
Rated 5.0 out of 5.0 by FamilyTraveler123 Awesome Stay
Prior to booking this hotel I was a little nervous because of the bad reviews. But I decided to take my chances and I am very happy that I did. My check in experience with the young lady "Kia" was excellent, she went above and beyond to make sure that my family and I were taken care of she even took some time to play with my kids (they fell in love with her). Restaurant staff (breakfast & dinner) were AMAZING. Chef James took his time and whipped up my family a delicious breakfast even though we came down just 15 minutes prior to closing. We had no issues with our room, very clean however it does need some updating. I had no issues with the internet, I read many reviews saying that the internet was horrible but according to management & my experience the issues seem to have been addressed. I can't say enough nice things about this place, please if you are in the area give them a try. Management has done a great job addressing the past complaints.
April 30, 2015
Rated 5.0 out of 5.0 by jhnsnkia I will be back
Very Good Stay, the staff was very good and helpful ,they made sure all of my needs were cared for.
April 30, 2015
Rated 1.0 out of 5.0 by tpridge Poor service
From the moment I walked in it was obvious that my patronage was not recognized or even appreciated. From there it got worse.
It seems that the Hotel did not have their liquor license for some reason according to one of the staff members. Therefore, the bar was not open but they did have happy hour in the evening. So the first evening I walked down there was an ice bucket filled with beer and wine sitting on the end of the bar. The staff member told me that I could select any two, so I did. About 5 minutes later the bar manager (i assume) came over and asked me what I was doing. She went on to say that happy hour did not start until 30 minutes from now. I pointed to the staff member and explained that she had told me that it was happy hour... Her comeback statement was, "she does not know, she has only worked here for 2 weeks". From that, I concluded that somehow it was still my fault, especially from her attitude.
This is the worst treatment I have ever received at any establishment, must less someplace I am supposed to be treated pretty decently considering my committed patronage.
I will never go back.
April 27, 2015
Rated 5.0 out of 5.0 by Lady Jackie Great Manager
I stayed there for business and the tall manager named Verin too such goo care of me he was so polite and caring. He sat with me and talked with me about the changes that are coming to this hotel.and for that ill be bringing my companies business here,with service like this( which you can not buy) there is no doubt in my mind that we will be making this our home. plus the new chief in the morning for breakfast makes this stay like no other. thank you holiday inn homewood for giving me and my company a new home in the Birmingham area
April 20, 2015
Rated 2.0 out of 5.0 by JYHotel Horrible Staff / Guests
Staff was not accommodating, every request annoyed them. Hotel was book and teenagers knocked on our door and ran well into 2AM.
April 16, 2015
Rated 4.0 out of 5.0 by Birmingham Visitor32 Front Desk Staff
The Front desk staff was great. They were very helpful.
April 16, 2015
Rated 4.0 out of 5.0 by WS58 Good rest after long drive
A good Holiday Inn. We enjoyed our stay. We generally do stay in Holiday Inns.
April 13, 2015
Rated 4.0 out of 5.0 by JPZA Good location
The location is good. The place was clean and the room was good. My biggest issue was the mattress in the room. I prefer more accessible power outlets. a universal machine or a good set of dumbbells would be great in the fitness center.
April 12, 2015