Rated 3.6 out of 5 by 135
Rated 1.0 out of 5.0 A Very Negative Experience
I have never written about a negative hotel experience until now. Was in Alabama for one week to play the Robert Trent Jones Trail. Made reservation for this site on Dec. 3, 2014- nine weeks in advance. Checked in Saturday afternoon and was told by a rude desk clerk that our room for two adults and two queen sized beds was not available. We would have to stay in a relatively small room with just one bed. No explanation, just "take it or leave it" rudeness. Was also told by her that I wouldn't find another hotel in the area-all were booked (she was right- we tried). Slept in a chair all night. Back is still killing me. Next morning we checked out one day early because of the one bed situation. Lady at the desk was very nice, apologized profusely, and told us that we wouldn't be charged for the room. She said she would make sure we were comped. I had no intention of taking this any further until today when my credit card bill came through with a bill of $87.75 from Holiday Inn Homewood AL. Until the day I die, I will tell every golfing friend I know traveling to play the RTJones Trail that they need to avoid the Holiday Inn in Homewood, regardless of its proximity to Ross Bridge and Oxmoor Valley. It is a haven of incompetence, rudeness, and lies. Very disappointing that my reservation was worthless.
February 27, 2015
Rated 2.0 out of 5.0 by Tom Terrific 8579 Group experience
This hotel did not handle large group well. They promised a check in time, but missed that time by over 2 hours. Good food.
February 24, 2015
Rated 5.0 out of 5.0 by SuzieSR Accessible Room
Thanks for having all the ingredients we require for a successful stay in a hotel. Our accessible room was close to the elevator; we had a role-in shower and raised toilet; we had grab bars. And we had enough space for a wheel chair to turn around, etc.
We travel often and have encountered some very awkward so-called "accessible" rooms.
Thanks for a great night where we felt comfortable and safe.
February 21, 2015
Rated 4.0 out of 5.0 by jackie27abc Pool Was closed
Would have been nice to know ahead of time. Rooms were clean and staff was fine.
February 5, 2015
Rated 5.0 out of 5.0 by Bosslady1031 Awesome Stay
My overnight stay at your hotel was just great! I was greeted with friendly courteous professional service by the Manager and the chef had provided a hot treat. The food was just on time as I had driven for 7 hrs from Jacksonville Florida. After a relaxing evening and sleep, I was offered a buffet breakfast that was simply delicious. Homewood has been a favorite stay for me and will continue to stop here. The best in the area.
February 4, 2015
Rated 4.0 out of 5.0 by Javie Business
Overall, a comfortable stay with friendly service. My room did not have quality HD channels as TV kept losing signal. Staff was unable to repair, yet a co worker in a room downstairs had no issues. Was not offered a new room and I did not ask as I don't feel I should have. Breakfast was your average breakfast and the fresh fruit was excellent. Staff was excellent and attentive. Overall stay was great other than TV issues. did not receive fresh towels on my second day, yet my dirty towels were taken.
January 31, 2015
Rated 3.0 out of 5.0 by dobo69 Holiday Inn Express Problems
1. There were no local TV channels—missed our favorite programs.
2. After showering, the bathroom was flooded—shower curtain too short.
3. Shower floor is cracked—at Holiday Inn?
4. Where is the ice machine for 3rd floor?
6. There sure were no freebies at Holiday Inn that night.
7. Temperature was uncontrollable—it was too cold.
8. Closet doors were cheap, and they would not open or close properly—Holiday Inn? Room 316 only?
9. Priority Club was not accepted. Been a member for years, so, I destroyed my card.
10. Breakfast was not complimentary! Holiday Inn?
I will consider other options in Birmingham in the future. Please send this to corporate also. Then fix it!
January 24, 2015
Rated 4.0 out of 5.0 by tumtum nice hotel
clean comfortable stay enjoyed the high speed internet, noise from outside was very minimal and the hotel staff was very friendly.
January 15, 2015