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Rated 4.2 out of 5 by 519 reviewers.
Rated 5.0 out of 5.0 by 非常好的酒店 前台小伙子的服务热情、贴心,态度极好。房间干净整洁、舒适,内饰很新、无异味,卫生间干净、明亮,床垫、枕头、被褥都比较舒服,特别是枕头有软硬各两只可选用,感觉很贴心。早餐种类齐全,中西餐都有。酒店的自助餐不便宜,但是质量真的很棒。不但自己多次入住,也推荐了同事和朋友来住过。总之这是一家非常好的酒店! July 24, 2014
Rated 3.0 out of 5.0 by 服務的精神 帶了家人第一次入住貴酒店,貴酒店相當舒適,酒店周圍環境也相當便利,很感謝幫我們搬運行李的人員,雖然他們是最基層的人力,但是最充滿服務的熱誠。還有打掃房間的人員也很值得稱許。有關Inn的會員卡姓名有誤!你們櫃台人員把名字誤植了! July 23, 2014
Rated 4.0 out of 5.0 by Great service, but renovated rooms at floor 6 - does not meet my needs. as always (and I have been in tis hotel many times for so many years) - the service is great, the team is professional (for example: Eunice and Coby - at the reception, and: Kanas, Tracy, Yolanda, as well as two trainees - Christy and Vincent). a year or two ago I was asked to give my onion on the renovated rooms at floor 6. I wrote a detailed letter. I understand it cannot be changed, but during the last week I was staying for 6 nights in the hotel - all of them in floor 6...... which - despite the very good service by the excellent team members - the room "structure" was making my stay less efficient, as I am coming to HK for working. i do hope that next times - when the hotel finishes the renovations - i could go back to the 16th, 17th floors - which were better than the 6th floor. i do hope that the renovation will not make them less efficient for my purposes. thanks. July 21, 2014
Rated 4.0 out of 5.0 服务好,位置佳 酒店服务比较好,员工待人亲切有礼貌,对提出的问题耐心解决,床铺尺寸较大,房间也还够大,比我在香港同地段住过的酒店比算是很合适的了,酒店设施设备总体较新,办会员卡后免费赠送无线上网,比较方便。位置在弥敦道上,距购物点,地铁站很近,很方便。 July 21, 2014
Rated 4.0 out of 5.0 by Mr. Convenient location but crowded area. There was no view from hotel room due hotel was surrounded by building. July 21, 2014
Rated 4.0 out of 5.0 by 床铺舒适 前台和礼宾的服务很有礼周到,入住的行政楼层双人房,床铺很大(相对香港的经济型酒店而言),设施也不错,不过来往比较匆忙没有逐一尝试。 不过我们check-out 时坐在大堂收拾箱子时,PA过来一边收拾垃圾,一边用不善的语气指责我们,作为非垃圾虫,我们很无奈地解释这些并非我们行为。我认为酒店还是需要培训,即使垃圾是否为客人所为,作为服务业的员工也不应当面指责,毕竟做好自己本分工作才是最重要的。 July 20, 2014
Rated 5.0 out of 5.0 by Great room, clean and comfortable. Let me have a pleasant travel. MTR in the vicinity of the hotel. The lobby reception staff very active help. July 20, 2014
Rated 3.0 out of 5.0 by Wait until refurbishment is completed by Oct We were disappointed to book exec rooms and discover they weren't available on arrival as they were being refurbished. This should have been made clear when we booked as we would have booked elsewhere. Instead of a room on 16-18th floor we had a room on the 5th floor with lots of noise both inside from kids running up and down the corridor late at night and from the traffic outside as the rooms aren't soundproofed well. Whilst the staff are lovely we were disappointed with the location of the exec club - in the basement was hardly the place to watch the sunset over evening drinks that we were expecting. The gym/pool were still open on the 19th floor but the need to walk up 4 flights of stairs through the service stairs was incredibly hot and uncomfortable - no need for a work out here as you had already completed this on your way up. AS an IHG member I was very disappointed at the lack of value for money. I requested a refund of the additional money paid for the exec level and was told the usual 'cannot' - given a car to the airport instead. Hardly compensation when we were there for a week. July 20, 2014
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