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Rated 4.2 out of 5 by 249 reviewers.
Rated 4.0 out of 5.0 by Great staff & food From check in to check out I found the staff extremely friendly and co-operative. Sorting out my WiFi payment issue, repeated times my key needed re-programming (need to keep it away from magnets in my iPad case!) and generally dealing with my custom with a smile. The room was clean and comfortable and the curtains certainly kept out the light - unfortunately the same could not be said for the 20mm gap at the base of the door. A rolled up towel soon solved that minor issue though. I had one evening meal at the hotel and I thoroughly enjoyed it ... the food was very well presented and tasty. The breakfasts were the normal buffet fare, with the usual issue of plates not being quite warm enough to prevent the food cooling. August 16, 2014
Rated 5.0 out of 5.0 by Affordable quality. Good choice at breakfast. Lovely quiet room. Friendly efficient staff. Excellent location for the lovely suffolk countryside. Great value long weekend break, we had a lovely relaxing time, thank you! August 15, 2014
Rated 5.0 out of 5.0 by A good family experience The swimming pool for the children and the gym for daddy are an extra bonus of the stay. Breakfast is a highlight, but the bar prices are the normal high end you expect in most hotels. Although the stay is more expensive in the summer season than the off-peak season it is still good value for money for a family. August 13, 2014
Rated 5.0 out of 5.0 by Great staff, good location Great staff, good location. The front of office staff certainly went the extra mile for us. Also, the swimming pool staff and ambience were very pleasant, making "excercise" a pleasure for once ! August 11, 2014
Rated 5.0 out of 5.0 by break great staff great hotel loved it and would go back again August 11, 2014
Rated 3.0 out of 5.0 by Cleanliness and staff response poor to issues Poor level of cleanliness in room - very grubby for an executive room and staff response to issues not forthcoming so I cleaned the room myself. Aair conditioning made a loud noise constantly August 8, 2014
Rated 4.0 out of 5.0 by Nice Hotel with friendly staff I stayed here with my extended family last weekend for a visit with relatives. The location is great for families with plenty of places to eat nearby and Jimmy's Farm (highly recommended) within about a 5 minute drive. The staff were friendly and were able to ensure we had adjoining rooms. The rooms were clean and adequate and the large TVs were great for the kids. The pool was also very nice. The food at breakfast was good and the staff were helpful but they seemed unable to keep up with demand so many items were unavailable. On our first day there were no pastries for around half an hour (then when more were put out they were gone within 5 minutes), they had run out of yoghurts and some cereals, the pancake machine was broken and some of the hot food items were also unavailable. Overall this a great hotel but they could do with more staff at breakfast. August 7, 2014
Rated 3.0 out of 5.0 by poor customer service, good Breakfast. I chose this holiday inn to my detriment, because the Orwell branch does not have a spa. I was thoroughly disappointed and ended up not using the spa and checking out just after 10am - a lot sooner than intended as my check in experience totally put me off. We arrived after a long journey in traffic so I was definitely looking forward to a swim and some time in the spa before attending the function I came down for but unfortunately, this did not happen as I was upset by the rudeness I encountered during check-in. There was a lady hovering around whilst we were checking in which wasn't an issue till a request for a late checkout prompted a response from this lady. She spoke over me to the receptionist saying late check out can only be till 1300hrs because it's a busy weekend. I found this rude and unprofessional as my request was not directed at her. The request became a bit drawn out then the final response I got from the receptionist was that she will get back to me. She never did. Check out was a chore just one receptionist checking people out and ordering cabs. Not acceptable especially since it appeared they wanted guests out asap. In summary - rude staff, poor staffing level. Only plus was the pancake machine which my children loved. August 7, 2014
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