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Rated 4.4 out of 5 by 106 reviewers.
Rated 1.0 out of 5.0 by Rude Front desk staff The Front desk staff was the rudest bunch of Holiday Inn People we have ever experienced in a hotel stay. We had to wait to get checked in. The information given was short and non friendly. As we are leaving the next morning to go shopping, the man at the front desk says " Are you checking out" to which we answered "no." He says "k", not "have a nice day, or good morning." We had to park a block away , due to the gun show that was going on, and when I asked the front desk where we were supposed to park, she replied....."wherever you want". I said there was no parking in the entire parking lot of the hotel. She then told us we could park a block or so away. No concern for the paying customer.... Normally, we love staying at a Holiday Inn, but this experience was less than desireable. Will think twice before staying at this Holiday Inn again. January 2, 2013
Rated 5.0 out of 5.0 by bar & food service The bartender and waiter provide 10 star service for a hotel cafe. December 6, 2012
Rated 3.0 out of 5.0 by Bad Breakfast Service Staff This is the second time we've stayed at this hotel. The food servers are so slow. I had hoped this time it would be different, but the service has not improved. It very frustrating when we are trying to get in a quick meal and they are not bothered by the fact that we are in a hurry....they move at the same pace. PLEASE IMPROVE THE MORNING SERVICE STAFF! November 15, 2012
Rated 5.0 out of 5.0 by Great Experience Was able to relax for the weekend after business and was treated very good by the staff at the hotel. November 2, 2012
Rated 3.0 out of 5.0 by Decent hotel at a good location I have stayed at this hotel several times and overall, it is pretty decent. The rooms are comfortable, the TV and Internet is good and the location is also good. On the negative side, there was no hot water in the room in the morning so showers had to be in the evening. May have just been a localized problem with this room, as I had not experienced it before. Also, the breakfast buffet was pitiful. As a Priority Club member, the $12.95 fee was waived, but even with this, it was sad. Two of my three days there were no eggs on the buffet and I had to wait for them to put more out. The sausage was too hard to cut through. Overall, McDonalds would have been an improvement. The staff at the hotel was nice, friendly, and helpful. Stay here...but eat elsewhere. October 29, 2012
Rated 5.0 out of 5.0 by Unwind Before Flight Great place to relax before the next day's air travel "trials and tribulations". The bar and bartender were great, not to mention the food. There's even an area outside from the bar for that great cigar, if you're into that sort of thing. October 24, 2012
Rated 5.0 out of 5.0 by Excellent from the start Restored my faith in the Brand after two terrible experiences with other HI properties. HI-KCI has set a high start for the brand that should be emulated. From the start with a friendly and energetic welcome at the front desk, from room service staff I met in the hallway, to the bartender & restaurant staff all exceeded my epectations. Great hotel and a pleasent experience. October 16, 2012
Rated 5.0 out of 5.0 by Very convenient to KCI I actually stayed twice in one week - Sunday when I arrived and Thursday when I was to fly out early Friday morning. The front desk staff was very friendly, helpful and efficient. My rooms were very nicely appointed and clean. On Thursday, my room was on a "short hall" which was very nice, with respect to noise (I've often wondered why guests let their doors slam when they enter their rooms in the middle of the night). The restaurant was less pleasant of an experience. It took a long time to get noticed by the server, and then he tried to be overly nice - I hadn't expressed any displeasure whatsoever. Then, when I selected the ribs, he came on with this "money back guarantee" (out of his own pocket) if the ribs weren't exceptional. Since the entire process took about 45 minutes from being seated to getting my food, I asked for a to-go box to take to my room. He didn't add my bread that I had requested, the vegetable medley was overcooked and cold, and the ribs had a lot of gristle and were heavily brushed with sauce. Sorry, but if this is an example of Kansas City ribs, I'll pass. I would definitely stay at this hotel again, but next time, I'll eat out. October 13, 2012
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