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Rated 3.8 out of 5 by 216 reviewers.
Rated 5.0 out of 5.0 by Relaxing time on the waterfront Enjoyed a very relaxing and comfortable stay. Staff very friendly and attentive. This location is dog friendly and they certainly made us feel very comfortable having our pet with us. July 28, 2014
Rated 5.0 out of 5.0 by Location I've stayed here a few times over the years and the location is perfect especially since I travel there by train. This location lets you walk everywhere. I also appreciated that they let me stay a couple of hours past check out. I had 2 little children and having extra pool time was appreciated. July 26, 2014
Rated 2.0 out of 5.0 by over priced, and dirty During my stay I encountered filthy bathroom and a TV remote that did not work. The wireless internet was unreliable and slow. For the price paid for a nights stay at this hotel, I expected better, and so did the party that I was travelling with. To top it off, we were all charged $16/car for parking. July 25, 2014
Rated 3.0 out of 5.0 by A Little Past Its Prime We've stayed here a number of times, great views of the Kingston harbour. But the balcony was littered with pidgeon droppings; in fact a bird came to nest on top of the outside light several times while we were there; no one had cleaned for over a week. We paid a little extra for an Executive room but the Wi-Fi was very poor, constantly dropping connection and then trying to sign back in again. I wanted to leave a note but there was no pen or note pad in the room. It's time for a remodelling and upgrade; needs more easily accessible electrical outlets; anti pigeon wires on the balcony and an upgrade to the bathroom. July 22, 2014
Rated 2.0 out of 5.0 by not memmorable On our second night at about 11:00 pm, we noticed hundreds of bugs on our ceiling and more and more flying around us. We called the front desk to report the problem. The hotel staff came up with a can of what looked like RAID. I told her that we would not sleep in the room if she sprayed this chemical over our bed. She abandonned the idea and went to get a vaccum cleaner to suck up the bugs. This worked, however the horrid smell coming out of the vaccum cleaner convinced us that we could no longer stomach the dreadful stench. I went to the front desk to request another room as the smell was unbearable. To the manager's credit, she immediately assigned us to another equivalent room one flight up. The room was clean and free of bugs. We had a very good night sleep. July 22, 2014
Rated 5.0 out of 5.0 by Clean Rooms, Comfy Beds, Good Food , Super Staff Not many hotels have signage advising their guests to advice the hotel staff if you are not satisfied with anything. If something is not a 10 then they want you to advise them so they can correct it immediately and make it right. In that regard this property does not disappoint. The staff are awesome. Smiling, helpful and always looking to make your stay even better. Check in at this hotel is a breeze as is checkout. I like the parking which is at the front of the hotel in a well lit lot and just steps from the main entrance. Fresh hot buffet breakfast for those who want to eat and get going to their meetings or on the road. Clean comfortable rooms with heavenly beds, decent food and super staff is what you can expect. To me that ads up to a 10. July 20, 2014
Rated 5.0 out of 5.0 by A Great View Great hotel, had a wonderful view of the waterfront. The room was clean, and the bed was comfortable. The only warning I have for future visitors is that you will have to pay for parking ($16/day). Otherwise, I would recommend the hotel to anyone. July 18, 2014
Rated 4.0 out of 5.0 by Great location. Rooms need to be updated. Pool and Sauna were very good but whirlpool was not working during the stay. July 17, 2014
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