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Rated 3.8 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by A Great View Great hotel, had a wonderful view of the waterfront. The room was clean, and the bed was comfortable. The only warning I have for future visitors is that you will have to pay for parking ($16/day). Otherwise, I would recommend the hotel to anyone. July 18, 2014
Rated 4.0 out of 5.0 by Great location. Rooms need to be updated. Pool and Sauna were very good but whirlpool was not working during the stay. July 17, 2014
Rated 5.0 out of 5.0 by Quiet room and comfortable bed The room was very quiet, did not here a sound the whole night. The bed and the pillows were very comfy. The staff were friendly and helpful. I would stay here again and would recommend to others. July 15, 2014
Rated 4.0 out of 5.0 by Convenient and comfortable Other than a musty smelling shower curtain and having to pay for overnight parking on top of the room rate, we slept well, got in and out for our activities in good time, close to where we needed to be, and front desk staff that seemed interested in our well being. Check and check out in a breeze. July 10, 2014
Rated 5.0 out of 5.0 by Little extras The staff were very pleasant and courteous. A little wxtra were the heated bathroom floor--loved that. Overall good experience, pleasant surroundings and location. July 10, 2014
Rated 3.0 out of 5.0 by Lack of Amenities over all the hotel was very nice, my problem is that we arrived in July for a soccer tournament with our whole team, the disappointing thing was the outdoor pool was not open. If the outdoor pool is not open in July when would it be open? July 10, 2014
Rated 2.0 out of 5.0 by Clean room and nice view. The room had a nice view of the river. The room was very clean and organized. July 9, 2014
Rated 1.0 out of 5.0 by Not what I expected I was looking forward to a visit in Kingston and was greatly disappointed from the very beginning of my stay. Checked in to room and tv did not function correctly which they did fix but toilet not working correctly and leaking which I fixed later in the trip myself. The sink never worked properly in the bathroom and was never fixed. The windows in the gym are full of cob webs and need a major cleaning. It has good equipment in gym but it is in the same room as the pool - sauna - jacuzzi so it feels like you are working out in a sauna and there is only one fan. I f that was not bad enough my room was across from where the maids got their carts out at 8 each morning and they would wake us up with their loud talking and moving of the carts. The maids were excellent and the room was spotless . In defense of the hotel they did refund half of my points which I used to book this trip as I am a platinum status member. I am going to give then a 2 nd chance next year July 8, 2014
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