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Rated 3.9 out of 5 by 275 reviewers.
Rated 4.0 out of 5.0 by Great experience on the waterfront Thoroughly enjoyed our stay. Staff was great, hotel was clean, was very quiet. Even though we only ate once there for breakfast the food and service was good. Being on the waterfront you were within walking distance of most things. September 26, 2014
Rated 3.0 out of 5.0 by Room cleanliness The decor was up to date but the room could have been cleaner. Many cobwebs were found and I even killed two small spiders as a result. Toothpaste splatters were on the mirror in the bathroom. If more care was taken into cleaning even the nooks and crannies I would have provided a better cleanliness rating. The view of the water was great and made me feel relaxed. The proximity was an asset. The beds were comfortable and the service at the front desk was great. September 24, 2014
Rated 4.0 out of 5.0 by late check in time No complaints and no surprises but an earlier check in time would be appreciated. 3 pm is late in the day. Counter /receptionist/ check in clerk could have been better trained.Told me my room didn't include did. When she realized the error she gave me a breakfast voucher for one and not two.Then she forgot to give me a parking lot pass.First impression not good but I have been your guest before and will be again. September 24, 2014
Rated 2.0 out of 5.0 by Needs an update ASAP Bottom line for what we paid it was disappointing. The bathroom was so small and the lighting made it feel like a prison. The shower head was ...sad. When people pay that much they are going to expect quality, this place is tired and in need of a huge makeover...decals on the elevator doors isnt cutting it. Next time we go to Kingston it'll be somewhere else September 24, 2014
Rated 5.0 out of 5.0 by Quite and Comfortable on the waterfront The room was just what we were looking for, a quite and reasonable room near downtown. Was within walking distance of restaurants and bars. Would stay there again when returning to Kingston, recommend getting the Harbor View. September 21, 2014
Rated 5.0 out of 5.0 by A Home Away From Home Checking into this hotel is much like putting the key into your own home. It is fast, efficient and friendly. The staff at this hotel are like your neighbours. They are upbeat, friendly and genuinely happy to greet you. The room is clean and comfortable with plenty of light. At night it is quiet and the curtains make for a nice dark room for sleeping. But before bed it is nice to relax in the bar and have a nightcap. All the staff at this hotel are like friends you have known for a long time. They quickly know you by name. they ensure you are comfortable and that all is well. This hotel is truly a home away from home. September 20, 2014
Rated 4.0 out of 5.0 by Great View Nice to hear waterfront sounds and enjoy the view. September 19, 2014
Rated 5.0 out of 5.0 by Great location and service The location of this hotel is absolutely amazing and the staff are great. It felt like a home away from home. This is my hotel to stay whenever I travel to Kingston. September 16, 2014
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