Rated 5.0 out of 5.0 by ray60 family birthday
got a room that wasnt good and staff changed it immediately without hesitation - overall every member of staff was helpfull.
Great location to visit Kingston and for Ferry to wolfe island
May 18, 2013
Rated 4.0 out of 5.0 by Mikeee Great room and Location
The stay was again very comfortable in a great location. Only real issue was the buffet meal - not as good as I recall in past stays and could do with a bit of change.
May 15, 2013
Rated 4.0 out of 5.0 by KNathan Towels with Coffee Like stains
In the washroom there were towels with stains that look like caused by coffee.
Although we paid extra for the breakfast, we had to go back and ask for the breaskfast coupon, didn't provide us when we were checking in.
The waitress who helped us was nice.
Unless for the location the price is bit higher for the overall experience.
May 10, 2013
Rated 1.0 out of 5.0 by JCNJ lack of full disclosure
We thought we had booked a room on line that had breakfast included. As we use Holiday Inn in the USA often and has been included. The first day we went down for breakfast, the server asked us for our coupons and she said you get 1 free breakfast. I went to the front desk clerk and asked if she had made a mistake as we were staying for 5 nights. She said in a not so nice tone to go to the web site and read the fine print.
The 2 treadmills were old and on our last day there, I could not get either one to work.
When we arrived they offered a free juice, water, pop or chip.. but again only 1.
Service elevator was near our room and the staff were really noisy with its use.
May 8, 2013
Rated 4.0 out of 5.0 by MPCSJW Another good stay
I love the location of this property and my stays here are always good. On my last two stays, I did notice that room cleaning clearly does not include the balconies. On my stay of 28 April, there was a pigeon's nest (with the bird still nesting# on the balcony #2nd floor overlooking the patio) and on the stay of 4 May, there were piles of dead insects.
May 6, 2013
Rated 5.0 out of 5.0 by Fleckjohn65 Great service
The manager Scott, front desk CSR Christine, coordinator Nicole all were superior
Wait staff on Wed morning in restaurant were so so pleasant and helpful
The food was excellent.
Thanks for a wonderfull week
May 1, 2013
Rated 4.0 out of 5.0 by fonzy beds comfortable, guiet rooms
big guiet rooms with good view of the water.restaurant had a good choice of food overall a good weekend.
April 30, 2013
Rated 5.0 out of 5.0 by JudgeR CLEAN, COMFORTABLE, FRIENDLY AND A GOOD NIGHTS SLEEP
IHG has invited me to review the Holiday Inn Kingston Waterfront and therefore they will get a brutally honest experience from me. I travel frequently for my career and as a result I stay at this property on a very regular basis. So here goes; The staff at this Holiday Inn make this hotel what it is. They are cheerful, attentive and always ready to assist if required. The rooms have the most comfortable beds ever. The internet is fast and easy, the TV has a good variety of channels and the fridge in each room is much appreciated to keep any beverages cold. I stay there during the week and the floors are generally quiet at night to ensure a good nights sleep. The most important factors for me in a hotel stay is a clean comfortable room with helpful staff. This hotel delivers on those issues at the highest level. The staff in the dining room to the chambermaids to the maintenance staff all have a friendly demeanour that makes you feel welcome. The front desk staff are so welcoming and friendly as is the Management that frequent the lobby area to ensure all is well. The location of this hotel is al so a major plus. It is right on the water and a close walking distance to downtown and its many restaurants. I only have one wish and that is thet every hotel could be like this one.
April 23, 2013