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Rated 3.9 out of 5 by 261 reviewers.
Rated 2.0 out of 5.0 by Nice staff, building needs attention The hotel staff was very courteous and helpful. The room was not as clean as it should have been. It was noisy from the parties and the businesses around. The free WIFI did not work and I thought that the cost was too much for the quality of the room. The pool area was not very clean and needed re-surfing. September 3, 2014
Rated 1.0 out of 5.0 by Poor Example of a Holiday Inn Rooms and hallways were dirty. Carpets were stained. The rooms and hallways smelled. I stay regularly at Holiday Inn's however, will never stay at this one until they invest in renovation and clean the place up. To make matter worse, the cost of the room in no way warranted the quality of the space. Overpriced. The only good thing was the front desk staff. They were excellent. September 3, 2014
Rated 5.0 out of 5.0 by Good stay Ideally located in downtown Kingston. Hotel is old but very well maintained. The staff is excellent . September 1, 2014
Rated 5.0 out of 5.0 by always great I cannot say enough but this Holiday Inn is my favourite one . From the arrival to checking out . The only improvement would be , free parking . August 31, 2014
Rated 5.0 out of 5.0 by The best IHG guest experience I have ever had........ This was one of ten hotels my family stayed at during a 3.5 week tour of the Canadian east coast and New York. I have been a Platinum PCR member for a number of years and had built up over 500,000 points to use – this holiday was a great opportunity to use most of them. I always say that my welcome is the most important part of a stay at any hotel – if this is good then it really sets the mood for the rest of the stay. This was without the best welcome I have ever had – the reception person was so delighted to see me it was like meeting a long lost relative (and not disingenuous in any way) – first class, well done Kingston. Coming from the HI Select in Montreal, where the stay was horrendous, this was a brilliant start. The mood was set! We arrived at the hotel for a one night reward stay slightly earlier than the 3pm advertised check-in – no problem, room ready. No problem to a late check-out. A great harbour view room also received. I cannot speak highly enough about the service here. Whilst the hotel could do with updating it really did not matter. Two great swimming pools, which are well worth using. I would definitely recommend this hotel – well done HI Kingston! August 31, 2014
Rated 4.0 out of 5.0 by MSAI Thanks all the staff at Kingston making our stay very good.sp..thanks to Mr jean.Thanks for giving us interconn..rooms facing the river. We liked the hotel & very helpful staff. Thanks. MSAI August 30, 2014
Rated 5.0 out of 5.0 by great great place to view harbour and g tothe bluesfestival August 28, 2014
Rated 5.0 out of 5.0 by Great hotel, service, clean. Always a wonderful stay at this hotel. Staff very friendly,helpful. Love the bar and outside patio. We will definitely return next year for Limehouse Blues. August 27, 2014
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