Rated 3.8 out of 5 by 142
Rated 4.0 out of 5.0 by FinnPelican Awesome
I really enjoyed staying at this hotel. My only two issues were that my key was demagnitized by my phone or wallet so I had to have them remagnitize it for me. This didnt take very long and the staff are very pleasant so I didnt mind at all. My other issue was that smoking is prohibited on the balconies though they seemed the most convenient place to smoke. Going outside in winter isnt fun, especially when there is a perfectly good balcony right there.... oh well.
The room was clean and had everything I needed, no complaints there.
November 28, 2013
Rated 5.0 out of 5.0 by Caro46 Enjoyable!
We were in Kingston for our daughters graduation. We have stayed @ The holiday Inn several times & have always enjoyed excellent service!
November 23, 2013
Rated 4.0 out of 5.0 by harperlocke Great hotel but early wake up call
The room was great and the staff were friendly and helpful. I was charged the incorrect room rate at first, and after I noticed I had to show the staff my confirmation email to resolve the situation. Not a big deal, obviously, but the staff remarked that the system had been making this error this often - something to look into perhaps.
My one complaint: housekeeping knocked on our door at 8:30 to clean the room. I work from 5am - 11pm, and what I was most looking forward to during my vacation was the chance to sleep in. Being woken up by loud knocking at 8:30 on Saturday was not a great start to the day.
November 20, 2013
Rated 5.0 out of 5.0 by hauler61 *****
Hi, just like to say that the hospitality i received,from all, was eye opening...right to the guy in the parkng booth who ran to see if my truck would fit under the canopy....! ..nice to see such help from all ....thanks tons.
November 19, 2013
Rated 5.0 out of 5.0 by Aptolarry STYX Concert Wonder ful time
My wife and I recently stayed at your Hotel to take in a Styx concert at the K-Rock. Everything was excellent from start to finish. Although we arrived earlier than anticipated you we ready to accomodate us. The room was fabulous and the location to the K-Rock Centre could not have been better. I noted to my Wife that I have been to many many hotels over the years but this time I really got a sense that the staff functioned as a real team. They were friendly, helpful and easy to talk to. Our stay good not have been better. Thanks everyone there.
November 19, 2013
Rated 5.0 out of 5.0 by JudgeR SUPER STAFF AND SERVICE
As a business traveller I require clean, quiet, comfortable accomodations. This hotel delivers all that and more. The staff more than make up any shortcomings. The front desk staff always have a smile and a friendly hello. The chambermaids especially Chantal go that extra mile to ensure all is well with your room. Joey at the front desk is just so friendly you feel as if you have known him for ages. The restaurant staff are ready, willing and able to serve you whatever you desire with a smile. Christina, Anna-Marie, Nick at the check in are always looking to help you with anything you may need. Internet is fast, good selection of TV channels and an oh so comfy bed along with heated floors in the bathroom. Suffice it to say that this is my go to hotel in Kingston
November 17, 2013
Rated 3.0 out of 5.0 by Sierra46 Reservation failure
I always reserve a specific room (main floor walk-out) which I did. When I checked in I was given a fifth-floor room. There was no record of my request. To compensate I was given free parking - a meaningless gesture since parking WAS free that weekend.
November 16, 2013
Rated 5.0 out of 5.0 by Lucy14 Great Staff and Great Bed
I stay at this hotel frequently. I sleep better there than I do at home, because the bed is so comfortable. I am also able to get a lot of work done, because of the large desk, ergonomic chair and wi fi. On the odd occasion when something isn't quite right, the staff will always get it fixed or offer me another room. They are welcoming and helpful without exception.
November 15, 2013