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Rated 3.9 out of 5 by 250 reviewers.
Rated 3.0 out of 5.0 View and location were great, hotel was not Upon arriving to our "executive" room with a view we expected a bigger room and not your everyday average size room so we were disappointed. The first thing I did was pull back the covers to check the bed, mattress and sheets. To my horror I found a long black hair. I called the front desk, they apologized and a few minutes later the maid came and changed the sheets. The view from our room was great, we could see the 3 cruise boats, people milling around and could hear music from the Blues festival from the park area. Nice. We then went for lunch and stopped by the front desk an asked what the difference was between and "executive" room which we had and a regular room. We were told the only difference was the view. We found this quite misleading as our room was listed as "executive room" with a view. We felt it should read, "regular" room with a view. The difference was about $50.00 more for this room so keep this in mind when booking. All the staff were pleasant and efficient. The hotel is extremely well located downtown, close to the dinner cruise ship which we booked and could actually see them line up from our balcony and knew when to make our way there within minutes. It is right on the water, close to the shops, restaurants and cafe's. We had a great time with the cruises we booked and also discovered that just a block away you can take a free 1/2 ferry ride to Wolf island. The hotel needs to be updated badly. The room was old, musty smelly and frankly I was afraid to touch anything. The maid apparently did not go outside and check our balcony as it was pretty dirty and an old towel from a previous guest was left there. This place could be a gold mine with the location and it could be the most sought after hotel in Kingston if they did a complete overhaul which it so badly needs. August 25, 2014
Rated 5.0 out of 5.0 by Kingston waterfront Great location at Kingston harbor front. We had a very nice room with a great view of the harbor. Many good restaurants within walking distance. Shopping too! August 25, 2014
Rated 4.0 out of 5.0 by Loved the surrounding area My wife and I really enjoyed the strolls around the surrounding streets - with live music at a festival in Confederation Park. I used IHG rewards points and was very disappointed to find out that even thought the room description selected mentioned a buffet breakfast -- I was then told at the front desk by a somewhat "curt" staffer -- rewards nights do not come with breakfast. Needless to say I was easily able to find a place for breakfast nearby -- but this seemed like an odd way to treat your loyal customers -- the website should highlight that fact. Also we found trash in the room and an empty beer can on the balcony -- detracted from a good stay. August 25, 2014
Rated 5.0 out of 5.0 by My stay at Holiday Inn in Kingston Excellent service, staff overall stay comfortable. August 25, 2014
Rated 2.0 out of 5.0 by not thrilled Not one to be overly picky but did not like the hotel and in fact left a day early. One night was enough. First Wi-Fi was in and out every 5 minutes. I called front desk and 1-888 number, no help. Very frustrating as I was trying to work while my spec needs son was content watching Youtube..... so no work and no content. The room was run down and had a really funky smell that stuck with us after we left! The lock on inter-room door would not lock. the toilet and sink plugged. Staffed seemed stressed and grumpy. Location great. View wonderful. August 25, 2014
Rated 4.0 out of 5.0 by Good All was quite good except I found the stairways filthy. They looked as if they had not been cleaned in weeks. The staff are all very friendly and helpful. August 20, 2014
Rated 5.0 out of 5.0 by Great Stay Great stay, I usually stay there every couple of months and each time it is very pleasant. Staff is very curtious and helpfull. Always willing to help you out, breakfast buffett is awesome. August 18, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable, and Great Location The location was great to walk around and see the sights and for dining and night life it was great. The rooms were clean and comfortable and we will stay again on our next trip to Kingston, August 16, 2014
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