Rated 3.9 out of 5 by 407
Rated 4.0 out of 5.0 by Nicolas X. Good stay
Good stay at the hotel. Clean rooms, great location, good breakfast at a good price. Did not try the pool or other amenities. Would stay again. No one acknowledge my Platinum Elite Status (no goodies).
May 4, 2015
Rated 4.0 out of 5.0 by JZLM Recent Stay
Good location, excellent staff, clean room. I will stay here again.
May 1, 2015
Rated 5.0 out of 5.0 by Faster Excellent service and clean
I was so pleased at how friendly the staff were and willing to go out of their way to assist in any way!! The meeting room was beyond expectations! I would highly recommend anyone having a meeting to go to this hotel!
April 26, 2015
Rated 1.0 out of 5.0 by Jose313 Poor Customer Service
Front Desk member(s) are not properly trained & do not value their guest.
The front desk could not find my reservation at 3:00, he did his close???
They do not upgrade members as per Platinum member promise
No Priority Club points rewards for being a Platinum member
April 25, 2015
Rated 1.0 out of 5.0 by Jose313 Very poor Customer Service
Informed hotel of a late check-in (3:00 AM) at 22:00 & staff member could not locate my reservation when I arrived, was told he had done his close???
I was given a double bed versus my preferred Kingsize bed as per reservation & Priority Club preference.
My room was not upgraded as per Platinum Status promise, hotel was far from full, number of cars in the parking lot could be easily counted.
I called desk to have my invoice ready at 8;00 AM & invoice was not ready when I arrived at the desk at 8;45, excuse was "the other girl threw it out"
I informed front desk of my experience, being given a double bed, & staff member was arguing reserved a double bed, not true!!!
*** I checked in alone & should have been given a double bed
I had the same exact experience when I stayed at this hotel 2 weeks ago, very poor!!!
All other HI hotels have been gracious enough to offer a minimum of 500 PC points for Platinum Status, except this property
It is obvious Staff Members do not care, will not be back!!!
April 25, 2015
Rated 5.0 out of 5.0 by KAD4 Great Place to Stay
I recently stayed at Holiday Inn Kingston Waterfront. I found the entire hotel team to be incredibly friendly - and truly committed to delivering an exceptional guest experience. Dox Restaurant recently implemented a new menu - and it is amazing - highly recommend you consider dining there. I would recommend this hotel for business and leisure travelers. It is well situated in Kingston' s downtown, with easy and quick access to services, dining, nightlife, and the K Rock centre!
April 23, 2015
Rated 4.0 out of 5.0 by Lynnnette52 Great location.
This hotel has a fantastic location - close to shopping, right on the waterfront with walking trails just outside the hotel. We had a relaxing weekend enjoying all of the hotels amenities. I highly recommend the buffet breakfast.
April 22, 2015
Rated 4.0 out of 5.0 by will861 good government rate
Reasonable price for a great location close to downtown. Clean room and very nice staff at the main desk
April 20, 2015