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Rated 3.8 out of 5 by 213 reviewers.
Rated 3.0 out of 5.0 by A Little Past Its Prime We've stayed here a number of times, great views of the Kingston harbour. But the balcony was littered with pidgeon droppings; in fact a bird came to nest on top of the outside light several times while we were there; no one had cleaned for over a week. We paid a little extra for an Executive room but the Wi-Fi was very poor, constantly dropping connection and then trying to sign back in again. I wanted to leave a note but there was no pen or note pad in the room. It's time for a remodelling and upgrade; needs more easily accessible electrical outlets; anti pigeon wires on the balcony and an upgrade to the bathroom. July 22, 2014
Rated 2.0 out of 5.0 by not memmorable On our second night at about 11:00 pm, we noticed hundreds of bugs on our ceiling and more and more flying around us. We called the front desk to report the problem. The hotel staff came up with a can of what looked like RAID. I told her that we would not sleep in the room if she sprayed this chemical over our bed. She abandonned the idea and went to get a vaccum cleaner to suck up the bugs. This worked, however the horrid smell coming out of the vaccum cleaner convinced us that we could no longer stomach the dreadful stench. I went to the front desk to request another room as the smell was unbearable. To the manager's credit, she immediately assigned us to another equivalent room one flight up. The room was clean and free of bugs. We had a very good night sleep. July 22, 2014
Rated 5.0 out of 5.0 by Clean Rooms, Comfy Beds, Good Food , Super Staff Not many hotels have signage advising their guests to advice the hotel staff if you are not satisfied with anything. If something is not a 10 then they want you to advise them so they can correct it immediately and make it right. In that regard this property does not disappoint. The staff are awesome. Smiling, helpful and always looking to make your stay even better. Check in at this hotel is a breeze as is checkout. I like the parking which is at the front of the hotel in a well lit lot and just steps from the main entrance. Fresh hot buffet breakfast for those who want to eat and get going to their meetings or on the road. Clean comfortable rooms with heavenly beds, decent food and super staff is what you can expect. To me that ads up to a 10. July 20, 2014
Rated 5.0 out of 5.0 by A Great View Great hotel, had a wonderful view of the waterfront. The room was clean, and the bed was comfortable. The only warning I have for future visitors is that you will have to pay for parking ($16/day). Otherwise, I would recommend the hotel to anyone. July 18, 2014
Rated 4.0 out of 5.0 by Great location. Rooms need to be updated. Pool and Sauna were very good but whirlpool was not working during the stay. July 17, 2014
Rated 5.0 out of 5.0 by Quiet room and comfortable bed The room was very quiet, did not here a sound the whole night. The bed and the pillows were very comfy. The staff were friendly and helpful. I would stay here again and would recommend to others. July 15, 2014
Rated 4.0 out of 5.0 by Convenient and comfortable Other than a musty smelling shower curtain and having to pay for overnight parking on top of the room rate, we slept well, got in and out for our activities in good time, close to where we needed to be, and front desk staff that seemed interested in our well being. Check and check out in a breeze. July 10, 2014
Rated 5.0 out of 5.0 by Little extras The staff were very pleasant and courteous. A little wxtra were the heated bathroom floor--loved that. Overall good experience, pleasant surroundings and location. July 10, 2014
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