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Rated 3.9 out of 5 by 268 reviewers.
Rated 5.0 out of 5.0 by Great location and service The location of this hotel is absolutely amazing and the staff are great. It felt like a home away from home. This is my hotel to stay whenever I travel to Kingston. September 16, 2014
Rated 3.0 out of 5.0 by Quality of room and amenities The room was not up to standards for the price charged. We killed over 20 spiders and other bugs. A number of spider webs by the sliding doors. The ice machine was out of service on our floor. We were out all day, the room was cleaned but our door was not locked when we came back. House keeping had to come up and change the lock. Not good since anyone could have pushed open our door at any time we were out. September 15, 2014
Rated 4.0 out of 5.0 by Balcony the balcony of the hotel was very dirty. It was strewn with bird do and was very very unsanitary. It had not been cleaned in some time! That was the only thing we found that we did not like about the hotel. It was a good view from our room but we did not go outside because of the dirt on the balcony. September 15, 2014
Rated 5.0 out of 5.0 by Great waterfront location Good sleep, close to restaurants and city centre. Great attentive staff. Will be back. September 12, 2014
Rated 1.0 out of 5.0 by bad stay please clean up your staff. check in is terrible and their help is not there. Nice location but that is about it. I would rather cab from another area instead of staying there. September 11, 2014
Rated 2.0 out of 5.0 Horrible experience When I walked in, I was advised to wait for another guest services so that the agent could "complete a profile. After checking in, I was advised that water would be shut off (this could have been relayed before check in or at booking. When I went into my room, the bedding was dirty with stains, the bathroom had a disgusting urine scent the and the shower curtains were dirty. When I asked to change rooms, I was advised all rooms were booked. I went to get change for a drink and the same agent who was too busy developing a profile - when I requested for change, opened the change drill and answered the phone at the same time...needless to say she gave me back less money then she was supposed too, while arguing with me about the change, she was still on the phone. September 11, 2014
Rated 5.0 out of 5.0 by Great staff. Great location. Great food. Stayed for 3 nights and our first time in Kingston. Can't imaging staying at another hotel. Great location, steps from trolleys and cruises. After our long drive it was refreshing to be greeted by you friendly front desk staff Kyle. Enjoyed the coffee station in the lobby. Enjoyed the view from our room. Will definitely go for a corner room next time to get a wider angle. Food at the restaurant was excellent. Much better than expected, and very well prepared. Enjoyed breakfast, lunch September 10, 2014
Rated 2.0 out of 5.0 by Nice staff, building needs attention The hotel staff was very courteous and helpful. The room was not as clean as it should have been. It was noisy from the parties and the businesses around. The free WIFI did not work and I thought that the cost was too much for the quality of the room. The pool area was not very clean and needed re-surfing. September 3, 2014
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