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Rated 3.8 out of 5 by 152 reviewers.
Rated 5.0 out of 5.0 by wonderful experience My husband stayed for 3 nights and i stayed for 2 nights. I was recuperating from surgery performed at the hospital. The front desk staff ensured that we had a quiet area to rest as well as close to the ice machine, in case i needed it. The housekeeping staff gave me a few bottles of toiletries for my hospital staff, as i forgot mine and ensured i had extra towels for the bed for after surgery. The beds were very comfortable and the pillows were just perfect. Staff, including management, assisted on our exit day to assist me to our truck and get all the luggage into our car, as i was not up to par when we left. I had concerns with leaving on our exit day and staff assured us that we would work together, if needed, to stay longer. Our only complaint and i am not sure in my case that it may have been due to being ill awaiting surgery that last few months, was the restaurant food. We found the food only fair. We tend to eat non-spicy plainer foods. I would have loved a simple soup/bread combo or salad and chicken with bread combo. Hopefully i didn't just miss this on the menu due to pre-op jitters! Other than the food, we loved everything about the hotel and hope to return with our follow-up appointment in a few months. February 25, 2014
Rated 5.0 out of 5.0 by excellent stay second time I stayed at this hotel, it was again without complaint, friendly staff clean facilities and ideal location. the friendly staff really make the difference. February 13, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, quiet rooms Having travelled extensively I am of the view that other than a clean comfortable room, that staff play the most important role in the operation of a hotel. Having said that the Kingston Holiday Inn Waterfront has the most personable, friendly and helpful staff of any hotel I have ever stayed at. They will go out of their way to ensure all is well with your stay. If you stay there a few times they will remember your name and your preferences regarding room location etc. As you are checking in be prepared to be on your way to your room within a couple of minutes. Check in and out is a breeze. If something is not right speak to the staff and it shall be corrected. The location of this property being right downtown also makes it desirable. This location is always my go to hotel when I am in Kingston. There is no better. February 12, 2014
Rated 5.0 out of 5.0 by Great Stay, Convenient and well priced The location to the shops and sites was excellent, staff was amazing and the room was clean, cozy and accommodating. We required a crib for our newborn and they ensured it was delivered, put together and checked in to make sure there wasn't anything else we needed. Manager on duty was wonderful and same with all the staff we spoke with. Great stay and will stay there again. The only downfall was the parking lot and the amount of slushy snow that made people park too far apart therefore limited parking in the winter it seemed. February 6, 2014
Rated 5.0 out of 5.0 by Felt like family We were staying at this property due to a family member in the hospital. The staff knew this and went out of their way to ensure our stay was comfortable and problem free. I picked this hotel because it is a short walk to restaurants and shops and KGH. Thank you to all the staff! February 2, 2014
Rated 4.0 out of 5.0 by Good overall; met expectations Holiday Inn is not where most people go for a luxury, five-star experience, but it's usually nice enough, friendly and clean. This location met all my expectations. The staff were friendly overall, although I found the staff in the restaurant a bit inattentive, especially on Sunday morning when they seemed to be more concerned with getting their brunch set up than with attending to the people such as myself who were still there for an earlier breakfast. We actually had to get up and search the restaurant for our server so that we could pay and leave. My only complaint about the room is they provided us with our requested extra cot, but there was barely room to set it up. Some hotels don't provide cots in their smaller rooms; I probably wouldn't have asked for the cot if I knew how little space there would be, but still, it was convenient to have it. The location is excellent; it was easy to walk to great shopping and restaurants. January 15, 2014
Rated 2.0 out of 5.0 by NOISY We were upgraded from the 1st floor to the 5th, right in the middle of some hockey teams and college students. There were people in the hallway til after 4am, very noisy. On top of that the 6th floor is the ballroom so when they were rearranging it around 12-1am it was also noisy. The room, view, and bar were great, you just couldn't get any sleep. When booking ask for a quiet floor. January 15, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and updated. I stayed for one night , and this hotel was better than I had expected. I have stayed in other local hotels, near this one, but this will be my number one choice from now on. Close to everything, nice views, room was comfortable and clean. Staff was friendly. Will be back! January 11, 2014
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