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Rated 3.8 out of 5 by 203 reviewers.
Rated 3.0 out of 5.0 by Friendly Staff, Tired Building The staff were friendly and helpful, unfortunately they were run off their feet. My room overlooked the water but it was just above the air conditioning units beside the patio so sitting on the balcony meant having to listen to the loud noise which in the end won out. I found the outdoor pool warm and so relaxing and the sauna was great. The work out area was dirty and I actually decided not to use the weights as I simply didn't want to touch them. The towel bin was over flowing as no one had been around to check on it. The building has obviously gone through a renovation in recent years but I got the sense that there simply wasn't enough staff working. I found some of the public areas dirty which suggests that under staffing may be an issue. September 2, 2013
Rated 5.0 out of 5.0 everything was great Nothing bad to say it was great and would stsy there anytime again... September 1, 2013
Rated 4.0 out of 5.0 by Good, friendly and efficient service matches the outstanding location of this hotel. I stayed here for two nights over a weekend and loved the location and friendly efficient service. I found the rooms quiet and very well equipped. Although this is not a new Holiday Inn, It was nice to have an iron and board, coffee maker and makeup mirror as part of the room's ambiance. I did not try the food options. Every type of dining is available minutes away if one wants variety. I will stay here again. EG from Ottawa. August 29, 2013
Rated 3.0 out of 5.0 by comfortable room/bed we stay at the holiday every year for the limestone blues fest. Love the room/view. This year you were woefully understaffed in the dining room & bar. We could not get served in the dining room Friday night and left - we were a party of 8. This was no fault of the wait staff who were gracious and accommodating and who subtely complained about a poor manager. The bartender, however, was rude and at times appeared to be losing it. Saturday - more of the same - woefully understaffed for breakfast/lunch. Staff busting their tails to serve and guess what, the manager never showed up to work. we will stay again, but for what you charge may reevaluate if your service does not improve next year. check in staff as always were wonderful. recognition for IHG members - which we are - was next to nil. come on - a choice of a cookie or orange juicechips - no free cocktails!!! August 28, 2013
Rated 4.0 out of 5.0 by Kingston Blues festival Always enjoy staying at the Holiday Inn during the Limestone City Blues festival because it is so central to everything. Park the car and don't get back in till three days later. Everything is great at the hotel however we were very disappointed with the Wi-fi as it simply would not work on the 4th floor and we heard other people had similar problems, In this day and age there really is no excuse for that. Other than that we really enjoyed ourselves August 28, 2013
Rated 5.0 out of 5.0 by Best staff and service ever met. Great location. Remarkable and outstanding staff and service. August 25, 2013
Rated 1.0 out of 5.0 by Short staffed and inattentive to guest needs If you wish to have a hotel that responds with an untruth to your request ("Hospitality does not allow a change of room") and a restaurant that took over half and hour to bring your lunch (The nearest table packed up and left after twenty minutes) and having left your room for eight hours during the day allows you to return to an un-serviced room, this is the spot for you. August 23, 2013
Rated 4.0 out of 5.0 by A good stay Nothing like being able to make last minute reservations on one's cell phone!! Missing the usual government rate that IHG offers but can't beat the location!! August 22, 2013
Rated 5.0 out of 5.0 by Excellent service and Great Dining Experience Quickly resolved booking price problem! Food is very good and an evening band outside on patio each night added such a nice touch! August 21, 2013
Rated 4.0 out of 5.0 by Very welcoming and comfortable From the minute we came in to our departure, we were greeted with smiles and good wishes. Our room was clean, the bed was very comfortable and loved that we had a balcony - left the door open all night for fresh air! Slept like babies! Unfortunately, we were awakened by the garbage trucks collecting the hotel's trash. Our room was poolside, 4th floor, right over the lake - wonderful! Breakfast was included and it was a lovely buffet. My husband and I will stay there again on our next trip to Kingston! August 18, 2013
Rated 5.0 out of 5.0 by lovely atmosphere and very comfortable This was our second stay at the Holiday Inn Waterfront in Kingston. We really enjoyed it. We did the dinner boat cruise and found that it couldn't have been more convenient. Providing a free cocktail and appetizer was a lovely touch on the Wednesday, particularly just prior to our cruise. It is a little expensive for our ability to stay too often. Would love to see more specials and sales for this hotel and would be happy to come more regularly. A wonderful time! August 18, 2013
Rated 1.0 out of 5.0 by Platinum Member: Signficant concerns with this Holiday Inn I am writing this review to raise attention to the significant decline in reputation the Kingston Waterfront Holiday Inn is bringing to the franchise. As a frequent customer of Holiday Inn and a platinum member I choose to stay at Holiday Inn's on a weekly basis all around Ontario. I am a frequent traveler as part of my career and am very happy with Holiday In and the quality of hotels and service. But my stay at the Kingston Waterfront Holiday Inn was the worst hotel experience I have ever had. I arrived to a clerk that was in the office and didn't come out even after seeing me. When he finally arrived at the desk his was not presentable at all. His black jacket was full of white stains and his demeanor was not welcoming at all. This I can look past as I have in the past. But when I got to my room there were old room service dishes outside of my door and literally stunk like garbage. I went into my room and gagged. It not only smelt like cigarette smoke but also smelt like garbage. I returned back to the front desk and asked for another room. The clerk told me they were booked and had no other rooms. I expressed my discontent and asked that they dishes get cleaned up. I went back to my room and it just went down hill from there. The bathroom was discussing, the shower was dirty and full of hair, the walls themselves in the room were dirty and the wallpaper was peeling. The air-conditioner was exceptionally loud and the front panel was hanging off of it. Specifically by the electrical hardwire. The patio had cigarette buts all over the ground and on the chairs. I can't even go on right now because I am so disgusted with thinking about this again. In saying all of this I would like to hear back from someone regarding the above and what actions will be taken. This hotel is an embarrassment to the Holiday Inn chain and I don't feel paying a cent for that room was acceptable. August 17, 2013
Rated 1.0 out of 5.0 by Bad experience Requested water front room our was towards the bad of the hotel overlooking some of the water with a hugh tree with little to no view. The other problem was the noise level of the Rock Band just under our room on the patio. So loud you could not enjoy dinner out on the Patio. Called Manager at 8:30 and he promised they would be finished at 9:00, sounded reasonable except they were still going at 10:00pm and a little after. After a long drive this was not a very relaxing evening. Will not stay at a Holiday Inn again August 17, 2013
Rated 3.0 out of 5.0 by What is with the shower controls?? I think this is the second time I have had an issue with the shower control. With no markings, and a handle that goes all the way around, how does one tell where hot and cold are? At any rate, it was just taking too long. Heck, it took almost five minutes to get "warm" water from the sink tap, so I didn't get a shower that morning, And again, no arrival gift for IHG members. Coffee in the lobby (it happened once) would be a nice touch. August 16, 2013
Rated 4.0 out of 5.0 by Lovely location Clean room, I'm sure the room cost was increased due to the poker run that weekend and paying the rate we paid was disappointed that the air conditioning in our room was not working and when mentioning it to the front desk they stated "thank you for bringing this to our attention" that was it :(, other than that it was a good stay. August 16, 2013
Rated 5.0 out of 5.0 by Where is my spoon? Had an awesome weekend at the H.I. The king suite was lovely and the view amazing right on the water and the Poker Run an unexpected pleasure. Must say that the room got a swift going over to say the least maybe because we stayed two nights but could have been a lot better. Oh, yes...the spoon....We ate in the restaurant for all out meals and the food was great but there were no spoons in the rolly up napkin to stir your coffee with. What? I asked the waitress and she said they were really short on spoons but they were on order. What? Other than that, we had a fab time in K-town and will be back to the H.I. because of the location. Never had to move the car once we got parked. August 16, 2013
Rated 5.0 out of 5.0 by Nice place for a weekend getaway We were very pleased with our stay. We asked to be moved to the front lake view room and it was accomodated for a low fee difference. The only downside was the resturant. You needed to find a place and seat yourself! Very inconvienent since people had left a piece of their belonging on tables and left. When we ask for help from the waitress, she was not of much help either. After a while seating ourselves the waiter came to us but none of the grill food items were available. The waiter left us with no coming back ( he was busy with other tables) and we decided to go some place else. Other than the resturant overall stay was excellent! August 16, 2013
Rated 5.0 out of 5.0 by GOING ABOVE AND BEYOND As I have stated in my previous reviews of the Holiday Inn Kingston Waterfront the staff are second to none and once again they have surpassed their excellence. Recently when I checked in and was opening my door to my room my favourite chambermaid advised me that the hotel was shorted on their order of bottled water that they place in members rooms. She advised me that what she did was carry some bottles of water from her home to place in my fridge as she knows I like water in my room. Where else would you get that kind of caring personal service? I suggest nowhere. Joey is my "bro" at the front desk so I am well looked after at this hotel. ALL the staff here are top notch. They make the hotel what it is. August 13, 2013
Rated 3.0 out of 5.0 by Bed and Bath The room was clean and the coffee maker was full this time. The balcony was dirty. The bathroom had hair on the floor - had not been vacummed. The breakfast - the French toast was hard and so was the pancakes. This was from others eating around us also. The seats in the restaurant need to be cleaned - this comment came from several tables also. The pool was clean - the hot tub was really hot - may need to ck the temperature and also it was not clean - filters may need to be changed or flushed out. This was also comments by others using it when we where there. Towels in good supply this time. Front desk as usual very friendly and helping. Cleaning staff also very friendly & helpful. August 13, 2013
Rated 3.0 out of 5.0 by Where were the toiletries?? Since I was only coming up for one night, I didn't bother to bring shampoo, body wash, etc, knowing that they are (usually# provided in the rooms. All there was on this visit was a bottle of shampoo and bar soap. No other toiletries. I made do, but was not impressed. Also, what happened to the welcome gift #juice, water, etc) for IHG members? August 13, 2013
Rated 5.0 out of 5.0 by Great bed- but not much else I was disappointed with the size of the lobby area. No place really to wait for friends or gather before going out. A little dull in the decor. Bed was great but rooms drab. Could use a face lift and new carpets - put in flooring ? My friends in the adjoining room did not have their bathroom cleaned from the previous hotel guests. That was disappointing for them. Old shampoo and soap left in the bathtub. The bartender was overworked on the Friday night but staff was great. She kept her cool under pressure. Valuable employee. August 9, 2013
Rated 3.0 out of 5.0 by Great Location You can't beat the location for being within walking distance for many downtown and waterfront attractions. However, upon checkin, we found the bathroom had not been fully cleaned and we didn't have any towels. We had a noticeably dirty glass on two separate days. Two big blobs of something were on the ceiling and wall. August 8, 2013
Rated 5.0 out of 5.0 by Honeymoon stay Quite pleased with the stay overall! I emailed the reservations desk to let them know I was there with my new bride and they surprised us with some chocolat covered strawberries..... nice little touch! August 8, 2013
Rated 5.0 out of 5.0 by Great views from the balcony! We had a mini vacation and stayed here and I must say the location of the Hotel and the view from the balcony was priceless. Close to restaurants and shopping. Loved the outdoor pool. Your front desk, cleaning and outdoor pool staff were the greatest and eager to please. We will definitely stay here again in the near future. August 7, 2013
Rated 2.0 out of 5.0 by WheelChair Access Unresponsive. The hotel lost the keys for a lock on a gate protecting the access to the wheelchair lift for the indoor pool. We had booked this hotel for its wheel chair access; my mother was unable to access the pool side to watch her grandchildren play in the pool. The hotel manager made no attempt to rectify the problem - all they had to do was cut a lock and replace it with a new one, a 15 min fix; further the lobby restrooms were not wheelchair accessible. Shameful! August 7, 2013
Rated 3.0 out of 5.0 by Decent...BUT The king size mattress in our room was brutal! As soon as I walked in the room I noticed a very obvious sag on one side. After one night my neck and back was a total mess. I was taking muscle relaxants and pain pills for the next three days. It made enjoying the Kingston area - well, less enjoyable. Other than that, no complaints. The hotel staff were nice, the room was clean. The morning buffet was good. I'd have no issues staying there again, provided the mattress situation was acceptable. If not, I'd look elsewhere. August 6, 2013
Rated 4.0 out of 5.0 by excellent location The Hotel is at the chain level. Kingstown has a very nice small downtown easily accessible from thè hotel August 4, 2013
Rated 5.0 out of 5.0 by Great view of the harbour We really enjoyed our stay at the HI. The downtown location was great. We were able to walk everywhere downtown. leaving our car there was a bonus. Our room was clean and the view was fantastic, right on the water looking out at the lake and harbour. We used the pool every day after our long walks. We had one supper at the restaurant. The food was good, the service fair. Our housekeeper on the third floor was polite and efficient. The people working at the desk were also efficient and there were no long waits for service. WE were there for our 40th wedding anniversary and we were happy to have chosen the Holiday Inn for the occasion. We would certainly go back. August 3, 2013
Rated 4.0 out of 5.0 by Something is slipping.... As usual, love your location. We were able to check in early, and being an IHG member, I also booked a late check out. We had a ground floor room, which was great. Very quiet. Two complaints: The bathroom was VERY small and the only toiletry was shampoo. Now, normally, I bring my own toiletries, but since we were only staying a night, I figured we'd just use the stuff that's in the room....not so in this case. Oh, and what happened to IHG members getting a bottle of water or juice on arrival? August 2, 2013
Rated 5.0 out of 5.0 by Front Desk Management I reserved three rooms for myself, my sister, and her children. We drove three hours, arrived in Kingston at noon, stored our luggage with the desk staff, went for lunch and walked around town. At precisely 3:00 pm, we returned to the hotel, a bit tired and very ready to enter our rooms and rest before our planned excursion at 5:00 pm. At the front desk, we were told that two of the three rooms I had reserved were ready but the third room, due to some delay in the cleaning service, was not. The young man serving us, who later informed me that we was the acting assistant manager, kept staring at his computer screen waiting for confirmation that the third room was clean. My wife needed to go to the room and I wanted to help her with the luggage but I also wanted to make sure my sister's room was okay. After 10 minutes, my wife went alone to our room. The man at the desk continued to stare at his screen. After another 5 minutes, I suggested that I and my sister would wait at the bar until the room was ready and that he might offer us a complementary drink. He stated firmly that he could not offer us any alcohol and made no other suggestions or apology for the inconvenience this delay was causing - he only continued to stare at the computer screen. We went the bar where the staff, a woman whose name I should have noted, was warm, friendly and hospitable and even offered us an alcoholic drink which I refused. We weren't really interested in alcohol or even a free drink. What I expected was a greater degree of professional hospitality from the front desk, especially from someone who claimed to be acting manager. After that everyone else on staff was exceptionally friendly and professional. The young man we first encountered actually seemed uncomfortable in his role managing inevitable and understandable mistakes and delays. He seemed unaccustomed to making customers feel welcome. I suspect he has not received the right training. I would look into this. August 2, 2013
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