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Rated 3.9 out of 5 by 317 reviewers.
Rated 3.0 out of 5.0 by comfortable bed and great location While the bed was comfortable and the location great. Hot water supply for shower almost non-existent and sink old and scratched. The sliding closet door off its rail and hard to manage. As for value for the money, we have to say not good. We've travelled quite a lot and the price of the room was not up to par. July 29, 2014
Rated 5.0 out of 5.0 by Excellent as usual I have been to this hotel often and was never dissapointed. Great rooms, well situated and friendly staff July 29, 2014
Rated 4.0 out of 5.0 by good value for hotel on water My daughter and I had one night stay. Location was great - we could walk to dinner and walk around downtown. Only complaint was air conditioning - room ran a bit hot and cold. But I do like a cool room at night and had temperature set very low do if that isnot an issue, you should be fine. Beds and pillows were comfy. Staff were lovely - pleasant and accomadating. July 29, 2014
Rated 5.0 out of 5.0 by Relaxing time on the waterfront Enjoyed a very relaxing and comfortable stay. Staff very friendly and attentive. This location is dog friendly and they certainly made us feel very comfortable having our pet with us. July 28, 2014
Rated 5.0 out of 5.0 by Location I've stayed here a few times over the years and the location is perfect especially since I travel there by train. This location lets you walk everywhere. I also appreciated that they let me stay a couple of hours past check out. I had 2 little children and having extra pool time was appreciated. July 26, 2014
Rated 2.0 out of 5.0 by over priced, and dirty During my stay I encountered filthy bathroom and a TV remote that did not work. The wireless internet was unreliable and slow. For the price paid for a nights stay at this hotel, I expected better, and so did the party that I was travelling with. To top it off, we were all charged $16/car for parking. July 25, 2014
Rated 3.0 out of 5.0 by A Little Past Its Prime We've stayed here a number of times, great views of the Kingston harbour. But the balcony was littered with pidgeon droppings; in fact a bird came to nest on top of the outside light several times while we were there; no one had cleaned for over a week. We paid a little extra for an Executive room but the Wi-Fi was very poor, constantly dropping connection and then trying to sign back in again. I wanted to leave a note but there was no pen or note pad in the room. It's time for a remodelling and upgrade; needs more easily accessible electrical outlets; anti pigeon wires on the balcony and an upgrade to the bathroom. July 22, 2014
Rated 2.0 out of 5.0 by not memmorable On our second night at about 11:00 pm, we noticed hundreds of bugs on our ceiling and more and more flying around us. We called the front desk to report the problem. The hotel staff came up with a can of what looked like RAID. I told her that we would not sleep in the room if she sprayed this chemical over our bed. She abandonned the idea and went to get a vaccum cleaner to suck up the bugs. This worked, however the horrid smell coming out of the vaccum cleaner convinced us that we could no longer stomach the dreadful stench. I went to the front desk to request another room as the smell was unbearable. To the manager's credit, she immediately assigned us to another equivalent room one flight up. The room was clean and free of bugs. We had a very good night sleep. July 22, 2014
Rated 5.0 out of 5.0 by Clean Rooms, Comfy Beds, Good Food , Super Staff Not many hotels have signage advising their guests to advice the hotel staff if you are not satisfied with anything. If something is not a 10 then they want you to advise them so they can correct it immediately and make it right. In that regard this property does not disappoint. The staff are awesome. Smiling, helpful and always looking to make your stay even better. Check in at this hotel is a breeze as is checkout. I like the parking which is at the front of the hotel in a well lit lot and just steps from the main entrance. Fresh hot buffet breakfast for those who want to eat and get going to their meetings or on the road. Clean comfortable rooms with heavenly beds, decent food and super staff is what you can expect. To me that ads up to a 10. July 20, 2014
Rated 5.0 out of 5.0 by A Great View Great hotel, had a wonderful view of the waterfront. The room was clean, and the bed was comfortable. The only warning I have for future visitors is that you will have to pay for parking ($16/day). Otherwise, I would recommend the hotel to anyone. July 18, 2014
Rated 4.0 out of 5.0 by Great location. Rooms need to be updated. Pool and Sauna were very good but whirlpool was not working during the stay. July 17, 2014
Rated 5.0 out of 5.0 by Quiet room and comfortable bed The room was very quiet, did not here a sound the whole night. The bed and the pillows were very comfy. The staff were friendly and helpful. I would stay here again and would recommend to others. July 15, 2014
Rated 4.0 out of 5.0 by Convenient and comfortable Other than a musty smelling shower curtain and having to pay for overnight parking on top of the room rate, we slept well, got in and out for our activities in good time, close to where we needed to be, and front desk staff that seemed interested in our well being. Check and check out in a breeze. July 10, 2014
Rated 5.0 out of 5.0 by Little extras The staff were very pleasant and courteous. A little wxtra were the heated bathroom floor--loved that. Overall good experience, pleasant surroundings and location. July 10, 2014
Rated 3.0 out of 5.0 by Lack of Amenities over all the hotel was very nice, my problem is that we arrived in July for a soccer tournament with our whole team, the disappointing thing was the outdoor pool was not open. If the outdoor pool is not open in July when would it be open? July 10, 2014
Rated 2.0 out of 5.0 by Clean room and nice view. The room had a nice view of the river. The room was very clean and organized. July 9, 2014
Rated 1.0 out of 5.0 by Not what I expected I was looking forward to a visit in Kingston and was greatly disappointed from the very beginning of my stay. Checked in to room and tv did not function correctly which they did fix but toilet not working correctly and leaking which I fixed later in the trip myself. The sink never worked properly in the bathroom and was never fixed. The windows in the gym are full of cob webs and need a major cleaning. It has good equipment in gym but it is in the same room as the pool - sauna - jacuzzi so it feels like you are working out in a sauna and there is only one fan. I f that was not bad enough my room was across from where the maids got their carts out at 8 each morning and they would wake us up with their loud talking and moving of the carts. The maids were excellent and the room was spotless . In defense of the hotel they did refund half of my points which I used to book this trip as I am a platinum status member. I am going to give then a 2 nd chance next year July 8, 2014
Rated 2.0 out of 5.0 by cold water no shower,poor response to the problem we reserved a corner king suite arriving 2 hours prior to our 6pm.supper appointment,we admired the beautiful room with view. we have stayed at this hotel many times in the last 3 years. at 4:30pm we decide to get ready and doing so intended to jump into the shower.the shower was cool and got colder as it ran longer. calling the front desk the clerk said "it sometimes takes longer than usual,but it will heat no avail it got colder.we called again to the clerk who said"we can offer you a free breakfast".we asked for the manager who said she will come up and see,I suppose at 67 I do not know what is hot or this time we had to dress and leave.when we got back they reassured us there was hot water because they checked themselves.STILL NO HOT WATER at 10pm.we asked for another room which we got after having to move ourselves. It surprises me that the staff could not deal with the situation and had the nerve to suggest that we did not know how long it should take for hot water to come to the shower.The staff would not believe us because"there was no problem reported yesterday". the following day manager did make a cost allowance and Holiday Inn did send me a free stay coupon later. This is the service industry,I paid for a top room,no hot water relocating myself and poor handling of the situation was not expected. July 8, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service We had a great stay here. Great staff, great location, the room was well planned out with an extra table for our lap top. The view of the harbor and all the boats was beautiful. The balcony was a good idea. We will be back. July 6, 2014
Rated 1.0 out of 5.0 by Don't stay at this Holiday Inn Waterfront Kingston This hotel is run down and not maintained. Wet carpets by the balcony door and between the bed and bathroom wall. The faucet in the sink in the bathroom was reversed and almost scalded myself. No secure wireless internet service. Morning paper that was promised was never delivered. Overcharged for parking. Have been a loyal Holiday Inn customer for many years, but now would not stay in a Holiday Inn again. July 6, 2014
Rated 5.0 out of 5.0 by Kingston Waterfront Holiday Inn A great place for a leisurely visit to Kingston. Fun and relaxation! July 5, 2014
Rated 5.0 out of 5.0 by Perfect location to Explore Kingston This hotel has such a good location that it's hard to overlook when your goal is to be "in the thick of things" in the heart of Kingston. The staff were friendly and the atmosphere relaxed. There was live music on the patio all afternoon. The only criticism I have is that it was so busy that the bar/wait staff couldn't keep up and we had to wait a long time for drinks. Twice we had to flag someone down to even have them acknowledge we were there. Otherwise it was a fun place to stay and I'd recommend it. July 4, 2014
Rated 5.0 out of 5.0 by Awesome stay Second time at this hotel and my fiance and I really enjoyed it. Rooms are nice and beds are really comfortable. Room service and Hotel restaurant was great. July 3, 2014
Rated 1.0 out of 5.0 by Not great service I was in town overnight for a wedding and this was the hotel for guests to stay. While I had a lovely view of the water, there was no screen on the balcony door which meant that a lot of bugs entered my room. The temperature of the water in the shower was very inconsistent, going from warm, to quite cold, to scolding hot within minutes. I was only staying for one night and the cleaning staff knocked on my door at 8:30am and then again at 10:30am, when I had a noon check-out. I found this disruptive for such a short stay. There are only hotels down the street that are similarly priced and are a much better value. July 2, 2014
Rated 5.0 out of 5.0 by Excellent Place To Stay Lets start with the girls at the front desk at check in (sorry ladies I am awful at remembering names). I did not expect to have my own personal welcome committee and parade ( the girls literally danced around and cheered for me) for being a IHG Rewards Club Member, but I got one! Excellent start to a excellent overnight getaway. Room was great, bed was like a big comfy cloud and we slept very well. Nice view from the lake side of hotel over the lake, marina and city. Breakfast buffet was very good and a large selection of foods. Hotel staff was very friendly and always said hi to us when we encountered them. I can not tell you if the staff were helpful with any problems, because we had NONE. Well run hotel, very clean inside and out. Close to everything in the city. Flowers at hotel and all through the city were incredible! We will be coming back for another stay. July 1, 2014
Rated 5.0 out of 5.0 by Location Location Great location with outstanding staff to care for your needs. Good value for the quality. July 1, 2014
Rated 1.0 out of 5.0 by rooms need attention room not clean, feces in bathroom, drains did not work, exterior of hotel dirty outdoor swimming pool inoperative. shower drain still did not work after bring to hotels attention. June 30, 2014
Rated 4.0 out of 5.0 by Comfortable and great staff For the Location it was great and the value because we booked online was very good. Nice room with a balcony. Would stay there again June 27, 2014
Rated 5.0 out of 5.0 Perfect Stay Great Location ! Ideal Location fro Business or Pleasure June 25, 2014
Rated 3.0 out of 5.0 by Clean bed and comfy But the washroom smelled of the last occupants , and the exhaust fan didnT work. Had a dried up cinnamon pancake that turned me off breakfast completed . Could not smoke on the patio even though there was no canopys and no people outside all night, also couldn't smoke on our balcony , so the girl at the desk said, had to go outside building to smoke .....not good for business , and shamefull Other hotels do not discriminate . Even though the bed was super fresh and clean it did have a heavy stench of that bleach smell , I know my wife started sneezing as soon as she pulled back the blanket cover to expose the white sheets. June 23, 2014
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