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Rated 3.9 out of 5 by 294 reviewers.
Rated 1.0 out of 5.0 by Not great service I was in town overnight for a wedding and this was the hotel for guests to stay. While I had a lovely view of the water, there was no screen on the balcony door which meant that a lot of bugs entered my room. The temperature of the water in the shower was very inconsistent, going from warm, to quite cold, to scolding hot within minutes. I was only staying for one night and the cleaning staff knocked on my door at 8:30am and then again at 10:30am, when I had a noon check-out. I found this disruptive for such a short stay. There are only hotels down the street that are similarly priced and are a much better value. July 2, 2014
Rated 5.0 out of 5.0 by Excellent Place To Stay Lets start with the girls at the front desk at check in (sorry ladies I am awful at remembering names). I did not expect to have my own personal welcome committee and parade ( the girls literally danced around and cheered for me) for being a IHG Rewards Club Member, but I got one! Excellent start to a excellent overnight getaway. Room was great, bed was like a big comfy cloud and we slept very well. Nice view from the lake side of hotel over the lake, marina and city. Breakfast buffet was very good and a large selection of foods. Hotel staff was very friendly and always said hi to us when we encountered them. I can not tell you if the staff were helpful with any problems, because we had NONE. Well run hotel, very clean inside and out. Close to everything in the city. Flowers at hotel and all through the city were incredible! We will be coming back for another stay. July 1, 2014
Rated 5.0 out of 5.0 by Location Location Great location with outstanding staff to care for your needs. Good value for the quality. July 1, 2014
Rated 1.0 out of 5.0 by rooms need attention room not clean, feces in bathroom, drains did not work, exterior of hotel dirty outdoor swimming pool inoperative. shower drain still did not work after bring to hotels attention. June 30, 2014
Rated 4.0 out of 5.0 by Comfortable and great staff For the Location it was great and the value because we booked online was very good. Nice room with a balcony. Would stay there again June 27, 2014
Rated 5.0 out of 5.0 Perfect Stay Great Location ! Ideal Location fro Business or Pleasure June 25, 2014
Rated 3.0 out of 5.0 by Clean bed and comfy But the washroom smelled of the last occupants , and the exhaust fan didnT work. Had a dried up cinnamon pancake that turned me off breakfast completed . Could not smoke on the patio even though there was no canopys and no people outside all night, also couldn't smoke on our balcony , so the girl at the desk said, had to go outside building to smoke .....not good for business , and shamefull Other hotels do not discriminate . Even though the bed was super fresh and clean it did have a heavy stench of that bleach smell , I know my wife started sneezing as soon as she pulled back the blanket cover to expose the white sheets. June 23, 2014
Rated 5.0 out of 5.0 by Excellent mini-vacation. The room was extremely comfortable with everything in working order. Water pressure in the shower was excellent. The toiletries were nice but could have been a bit larger in size for the two of us. We had room 217, which I would not recommend. The balcony was not useable and did not have a view even though it was a water view room. The concrete top of the restaurant was level with the balcony railing and was full of water with cigarette butts. We were golfing every day and were looking forward to the hot tub. The jets were not functioning while we were there. That was disappointing. The pool was great and so was the sauna. The staff, in particular Holly-Marie, was friendly and made us feel welcomed.When they learned that it was my birthday, we were given complimentary coupons for the breakfast buffet, We would definitely stay here again, just not in that room. June 23, 2014
Rated 5.0 out of 5.0 by Quite a good choice in Kingston with superb location My family stayed there for one night for our daughter's convocation. We used points and got a King executive room. Being a Platinum IHG member, I was offered complimentary breakfast buffet at the restaurant since there is no room upgrade available. It's very convenient to drive to Queen's University and there are lots of restaurants nearby. The very bad things (as always in May June 23, 2014
Rated 5.0 out of 5.0 by Hotel with a great view and excellent staff Enjoyed the relaxing atmosphere! The hotel staff were excellent and very accomidating to meet our needs while we were there. The hotel staff assisted with anything we needed in the business center and made the transition from business to leisure effortless for us!! June 23, 2014
Rated 5.0 out of 5.0 by Great Service We stayed at the Holiday Inn in Kingston while attending the Queen's University Convocation. The hotel location is great, within walking distance of restaurants and downtown. The staff were very friendly and accommodating. June 20, 2014
Rated 5.0 out of 5.0 by Great Fathers Day The hotel was excellant and the staff was friendly and helpful at all times. Well appointed Hotel with all the amenities, close to everything and dining on the River Front was spectacular. June 20, 2014
Rated 2.0 out of 5.0 by Needs a facelift Run down. Very much showing its age. Terrible service in the restaurant at breakfast. I had ongoing problems with not having enough hot water. No in-room movies. All in all, I would go somewhere else next time. Poor value for the money. June 18, 2014
Rated 5.0 out of 5.0 by Great room, great view, with moth ball smell The stay at this hotel was good and would recommend it. The staff was excellent to deal with. Good view of the harbour and lake. The down sides, the room smelt like moth balls so we slept with the garden doors open at night and left hem open throughout the day to get in some fresh air. The hotel has only one computer available for public use and it seems to be an after thought as it is located in a public area in a back hallway. June 18, 2014
Rated 3.0 out of 5.0 by Rooms are meh, view is lovely, staff was excellent The hotel interior could use some refreshing - the decor is a bit bland and tired and the bathroom lighting isn't great. The waterfront view was terrific and the staff was excellent at every level. June 16, 2014
Rated 5.0 out of 5.0 by Good stay Good value and excellent venue. Waterfront attractions close by, and numerous good restaurants in easy walking distance. June 16, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Bathroom fixtures could use updating, shower pressure difficult to regulate and tub past its prime. June 14, 2014
Rated 5.0 out of 5.0 by Overall Great Hotel Was there for 2 nights, staff is just amazing starting with the Front Desk, and it just carries on from there. Great location.. June 12, 2014
Rated 4.0 out of 5.0 by great service The staff was most accommodating and helpful when required. The service was very good. June 11, 2014
Rated 2.0 out of 5.0 by Balcony more attention should be paid to the balcony area, it had bird droppings on it and far to many flying insects. I believe it needs pest control. June 11, 2014
Rated 5.0 out of 5.0 by Our Stay on June 7 and 8, 2014 The Waterfront Holiday Inn is ideal for our purposes. Close to the theatre, the Farmers Market, the Ferry to Wolfe Island and the shops makes for an easy walk everywhere we go! We come to Kingston by Train each time and take the Public Transit from the station to near the hotel. June 11, 2014
Rated 4.0 out of 5.0 by Room beside service elevator shaft #522 on June 4 2014 This room was booked this past November (2013) -this room is directly beside an elevator shaft -this room was booked 6 months in advance.......why would I have a room by an elevator shaft -this was extremely disruptive to me and my families night sleep -the hotel staff were excellent -the buffet breakfast was less than exciting and fulfilling ....since I did not finish my breakfast....sausages were under cooked and pancakes were doughy and dry. -I would not normally express a concern when travelling but when I book with the Holiday Inn I have very high expectations and these expectations have always been met in the past.....this particular experience may be my last at a Holiday inn......unless you can convince me other wise. Don Leigh June 8, 2014
Rated 5.0 out of 5.0 by Great Vacation Location was excellent and staff was very friendly June 8, 2014
Rated 5.0 out of 5.0 by Good Location, downtown Kingston. Comfortable rooms. Disappointed that the top floor resturant was closed for a smaller resturant on the main floor off the lobby. Even though the location is more convenient. June 3, 2014
Rated 5.0 out of 5.0 by Room Accommodation i booked our 4 night stay at this Holiday Inn 5 months in advance as i wanted to ensure i had a large room to accommodate myself, spouse, daughter and mother inlaw. I was under the assumption that i had booked a suite with 2 King size beds. When we arrived and checked in we were provided a room with a King size bed and a pullout couch, As we were staying 4 nights this did not meet our needs. Once i explained this was not my expectation when booking and that we would have to find accommodation elsewhere. The staff took my concerns seriously and were able to place us in a suite that met our needs. The staff were all professional and Holiday Inn is striving to meet and exceed their customers needs. The Wednesday customer appreciation night was also very nice providing guests with a complimentary beverage and appys. Thank you May 28, 2014
Rated 5.0 out of 5.0 by Nice Room & Breakfast My daughter and I enjoyed our stay. Special thanks to the Desk Clerk who loaned us the umbrella! Only thing I could suggest is that there be two smaller pillows along with the large ones. May 28, 2014
Rated 4.0 out of 5.0 by Sunny Weekend We come every year at this time to celebrate Mother's day and our Anniversary. We certainly enjoy the hotel and always request a water view!!!! Restaurant is very good!!! Very satisfied!!!! May 15, 2014
Rated 3.0 out of 5.0 by Great location Great location. Walking distance to shops and restaurants. Great pool and sauna. Difficult to get warm/hot water from taps. Mattresses had no support for back/neck. Very slow service and expensive breakfast at hotel restaurant. Overall, would consider this hotel and it's price for breakfast and parking to be over priced. If you don't need this specific location, then i would stay somewhere else. May 10, 2014
Rated 4.0 out of 5.0 by Nice Great location in downtown Kingston. Staff were professional, helpful and friendly. Room was comfortable, but the screen door had a broken handle and the tub faucet handle and sink faucet handle were falling off. Hot water was hard to come by at the sink for some reason but was plenty hot at the shower. As for the restaurant, the $14 buffet breakfast was dreadful, and the $8 2-egg special was delicious. The building is showing its age, and lots of stuff is starting to wear out -the elevator has an ominous creak, for example. But the room was still quite nice and the location was ideal. I had 2 well rested nights there, and would certainly consider going back. May 8, 2014
Rated 3.0 out of 5.0 by Rougepierre The first room we booked into had a showerhead that was broken and sprayed everywhere so we changed rooms. The second room had no hot water only lukewarm at best. My wife could not take a bath because the drain plug was broken. As a result the concierge gave us free parking $14, and a $25 discount on our room. Great location but Holiday Inn is showing its age. May 7, 2014
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