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Rated 4.2 out of 5 by 215 reviewers.
Rated 4.0 out of 5.0 Horrible bed Poor bed quality, and doors had gaps allowing light in on all 4 sides. Of course when there is light that is allowed in so is noise. You could hear people walking down the hall. I say this in a review when I booked but didn't believe it but its true. January 27, 2015
Rated 5.0 out of 5.0 great everything I was there for a 60th birthday party. we had about 45 people, and around half stayed here, they all loved it. January 26, 2015
Rated 4.0 out of 5.0 by My Stay The two things that made my stay less enjoyable was: 1. Took forever for the water warm up. 2. Only one trash can. It was in the bathroom. I had a very good overall experience staying at this location. January 26, 2015
Rated 5.0 out of 5.0 by Quiet, relaxing stay Stayed for two days on a mini-vacation. Room was very clean and well-appointed, the pool/hot tub were great for the kids, and their bar/restaurant was great for me. Definitely recommend! January 18, 2015
Rated 5.0 out of 5.0 by Top Hat & Tail Quality AAAA+ Another wonderful stay. Thank you so much for another great time while in Knoxville on business. The food was 5 star. My wife & I ate there the entire time we were in Knoxville. The people you decided to keep are the very best in the business at what they do. We could not find a single thing out of place or out of order. Front desk agents were very, very professional & kind. Their knowledge of the area was also very helpful. January 14, 2015
Rated 2.0 out of 5.0 by Bad TV service and check in problems Bad TV service didn't get half the channels on the list and major check in problems with a reservation January 10, 2015
Rated 5.0 out of 5.0 by Great Place to Stay I loved the fact our dogs were allowed to stay here. The rooms were very nice/clean. Room service was prompt and very nice. January 6, 2015
Rated 2.0 out of 5.0 by Five years of staying for hockey tourney... Overall, the hotel is going through changes to improve as evidenced by the "improvements". However, be sure to check your bathroom and sheets for cleanliness before using. Don't count on staff to respond quickly if your sink won't drain and be sure to start your shower five minutes before you want to get in it to avoid freezing water! Otherwise, staff is nice, but likely understaffed as response times were slow or non-existent. January 6, 2015
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