Rated 3.5 out of 5 by 403
Rated 1.0 out of 5.0 by badcrowne Terrible
Do not stay here. Not worth the money -- not worth half the money!
Do yourself a favor and stay at the Holiday Inn a few blocks away -- the hotel
June 4, 2014
Rated 5.0 out of 5.0 by TomTom78 Beautiful View
No mini fridge my ONLY complaint. Beautiful view. We could hear cars drag racing late at night. If you are a light sleeper beware.
June 3, 2014
Rated 4.0 out of 5.0 by Middleton32 Problems were dealt with quickly and properly.
Booked on the hotel website; included the parking package. When arrived, asked for a high floor room and got the 17th floor. However, on entering the room the carpet and general decor was old, stained and reeked of urine!! Returning to the front desk there were no questions - I was immediately moved to the 20th floor, a recently upgraded and nicely redecorated room. For some reason the shower never got steaming hot (as my wife prefers) and drained poorly but otherwise it was quiet and comfortable, despite being graduation weekend and prom night combined! Very pleased with how the room issue was resolved promptly. Note, all garages in St. Paul are city-owned and not all, including the hotel's self-park garage, can accomodate large vehicles (Suburban) heightwise. Use valet parking - it's only $1 more per day.
May 22, 2014
Rated 2.0 out of 5.0 by Jmp3456 Never going back
I will never be staying here again. The rooms were dated and old. The bed was rock hard. It was not clean the bathroom still had the previous guests soaps complete with hairs and all in the shower and by the sink. The worst part was the fact that there was no hot water in the shower I had it all the way up and it was still not hot enough to shower without freezing. Not a good experience room it was very noisey as well.
May 21, 2014
Rated 3.0 out of 5.0 by MO2014 No heat
We stayed at the Crowne Plaza, St. Paul Riverfront, in mid-May. The outdoor temperature went down into the 30s and 40s at night. By the third night we realized the room was not heating up properly. The hotel engineer provided us with a space heater--apparently no heat was getting to our room.
The instructions to drive from the airport to the hotel were confusing.
We did not know the hotel was being renovated until we arrived there.
The information about the garage should include the fact that vehicles must be under 5' 9" tall.
The staff were pleasant.
May 21, 2014
Rated 5.0 out of 5.0 by strinker Good Stay
Great location, great facility, great to be a Blackhawks fan in Chicago and go see us beat the Wild
May 19, 2014
Rated 5.0 out of 5.0 by animal76 pleasant experience
The rooms were clean and quiet. The view of the river was very nice to wake up to. Even the elevators were quicker than most. I would recommend this as a place to stay.
May 18, 2014
Rated 1.0 out of 5.0 by Dancer's Mom Horiffied - Grossed Out
The worse stay in a hotel I've ever had!
Wheel Chair Assessable Shower drain did not drain. Water flooded through the bathroom into the bed room. At Midnight Hotel refused to move me into another room. Sent maintenance to snake the drain. Maintenance did not leave the room till 2am. Waking up by 4am was more then a bit rough.
Will not stay again & Do not recommend
May 14, 2014
Rated 4.0 out of 5.0 by 12evets78 Good
Clean room, comfy bed and excellent staff. However, having a complimentary coffee station down stairs would be nice & convenient instead of calling for more room coffee or buying from Starbucks downstairs. Also, room was not as cold as preferred even when thermostat set to lowest setting.
May 14, 2014
Rated 2.0 out of 5.0 by 2001ag Good location, dated property
The location on the riverfront was pristine.
The room was rather small and the bathroom was like a second closet. You had to park on a parking deck that was a 10 minute walk away and through a maze that was another connected and older building. The hotel itself is in need of a serious upgrade as it looks circa 1970. Not one of Crowne Plaza's premier properties.
May 14, 2014
Rated 4.0 out of 5.0 by B & K Nice place - awful elevators
The bed and room was very nice. The elevators were absolutely awful. Wait, wait and wait and then one of the 3 broke down. The employees and valet people were great.
May 7, 2014
Rated 1.0 out of 5.0 by happy go lucky construction site
Hotel is under renovations dusty noisy all for full price . Service is the worst I have seen at any price point. Hotel runs parties and if you can't sleep it your problem if you need to get up in the morning.The toilet in front of the sink is always a nice touch.Luckily we checked out and find a great place to stay at half the price.
CUSTOMER SERVICE NEVER GOT BACK TO ME !
May 3, 2014
Rated 1.0 out of 5.0 by Iron ranger Platinums stay elsewhere. Not a good stay.
No benefits of being Platinum. No Club Floor lounge, no breakfast vouchers. I was told IHG stopped these. Although my profile and reservation requests a high floor, I was given a room on the 8th when the hotel has 22 floors.
When I booked my reservation there was no mention of construction occuring.
The stay started poorly when I pulled into the 15 mnute check in parking area. Since I did not want valet parking, I was told to park the car first before checking in, although there was a sign that said to check in prior to parking.
If you decide to stay here, do not waste extra money booking the King River View room. The room is small with a strange layout, and is a connecting room. The bathroom is small, barely fitting one person. The toilet partially blocks the entry, and the door gets in the way while using the toilet. The room is noisy, hearing the plumbing and the neighbors. The room was next to the construction, and the construction noise started earlier than the posted time. The halls are littered with consturction materials. The air quality was poor and irritated my allergies. The construction crew would be seen in the halls and elevators among the guests. The room was dark, but when the drapes were closed they did not block the perimeter lighting, unlike most Crowne Plaza sleep advantage rooms. There were no sleep advantage amenities.
I was booked for three nights, but only stayed one. Very disppointing stay. Not up to IHG Crowne Plaza standards.
I do not recommend this property. I do not feel a face lift would necessarily improve the customer service aspect of the hotel.
April 28, 2014
Rated 3.0 out of 5.0 by joyfulone Comfortable bed, dirty floor!!!
The overall was OK, when I checked in, I asked to have a receipt due for reimbursement, I was told that it would be under my door in the morning. When I was ready to check out at 7:30am to make my meetings, there was no slip under the door, I had to call down to front desk. The hall going to the room had sheetrock all over the carpet with dusty doors. Once in the room, there was a HUGE stain on the carpet at end of bed that was a distance of almost 2 ft, That was disgusting to see. Staff was very friendly and the hotel lobby people. Spendy for the way it looked inside of the room and hall. It didn't make me feel clean. Also when washing my hands, there was dirt that came out in the water, so the water in the sink was brown!!! So I bought drinking water instead.
April 27, 2014
Rated 2.0 out of 5.0 by Jwytts Great location with some issues
Nice and close to everything. Front desk staff were not the friendliest, but the wait staff in the restaurant were very nice. There was a beer cap on the floor in our room and the sleep number bed did not work and my husband woke up with a very sore back. We were told an engineer would look at it, but was never fixed. Prom was going on in a few ballrooms and the music was heard in our room until 12:00am (we were on the 13th floor). They gave us a free breakfast, but would have liked a new room or a discount off my total since we don't usually spend this kind of money to get away, and expected it to be a "treat" rather than issues here and there.
April 16, 2014
Rated 3.0 out of 5.0 by Zippyhks It was like sleeping on a big sandbag
Beds were very uncomfortable. Was hoping to catch up on lost sleep, but lost even more.
April 16, 2014
Rated 2.0 out of 5.0 by LLJ89 Loud room
The walls are paper thin. You could hear the person in the next room snoring so loud it sounded like they were in the room with us.
April 3, 2014
Rated 2.0 out of 5.0 by Mrbasf Valet parking
I used your valet parking one time and you charge me $19 for every night I was there. I paid premium price for my room. I feel that valet parking should be only charged for one night.
April 2, 2014
Rated 4.0 out of 5.0 by El Sid Excellent Location
There were some noise and dust due to renovations, but this is understandable.
April 2, 2014
Rated 4.0 out of 5.0 by Standby4321 Perfect location for downtown St. Paul; renovations underway
We are confident that once the renovations are complete, this will be a very highly-rated hotel in downtown St. Paul. The location is outstanding, with sweeping views of the Mississippi River and great cityscapes from the higher floors. We found the staff to be especially friendly and helpful; a bit better than average, in our view. Especially welcome and friendly was the Starbucks coffee bar off the main lobby. Parking is convenient and once we checked in, we were within walking distance of dozens of great restaurants and watering holes, the Xcel Energy Center and more. (Hey, you might even meet up with the opposing team in the lobby, like we did.) This is a conference hotel that is typical in a capital city and it has substantial, well-appointed meeting space. Again, this is a property in transition and so over the next few months, it will be difficult to fairly evaluate it with construction underway, but we see the elements that will make this into a great stay and we're looking forward to returning next fall to see how it all came out. In the meantime, don't hesitate to make use of its very convenient location and still-decent accommodations.
Room Tip: Corner rooms on high floors offer panoramic city and river views.
March 26, 2014
Rated 2.0 out of 5.0 by HockeyFan69 Big 10 Hockey Weekend
Went to St. Paul for a hockey weekend. I was unaware that renovations were taking place. We had an executive level King room. We paid a higher rate for a secured floor and we thought would have less noise and interruptions. We first noticed that the Executive level was NOT secured. Half of the floor was under renovations and the newly installed smoke detectors all had a low battery beep that we could here from our room. The hotel heating/cooling system was set to heat and we couldn't cool our western facing room. We called the front desk and a maintenance person came to our room and brought a box fan to help cool the room. He also brought a pocket of batteries to replace the ones in the new smoke detectors. The box fan was old and with the noise it created, it drowned out the remaining beep from the ones he didn't replace. We were woke up twice by announcements that a fire has been detected in the hotel and we needed to evacuate. To find out, it was a false alarm. The question I have....why did I pay $18 more per night for an "Executive Room"? Why was no notification given that renovations were happening? Why wasn't some form of compensation given for all the issues? Why was there no recognition for being a priority club member? Not one of my better 3 days in a Crowne Plaza!
March 26, 2014
Rated 3.0 out of 5.0 by noname1234 Nice hotel but overpriced
It always surprises me when a hotel charges what this one does and does not have a microwave and refrigerator in the room, included in the price. I could have gotten a room at half the price (literally) and had a microwave and refrigerator. Along the same line, no free continental breakfast. Again, why is it that the hotels that cost less offer more?
On a positive note, the gal the provided room service to us twice on this visit was exceptional. Kudos to her!!!!
March 26, 2014
Rated 1.0 out of 5.0 by DZmk Bad experience
On 3/15/14 when we checked in at about 5:00 our king rooms were not ready(we had 3 rooms). Had to take rooms with 2 beds(small beds!) One room keys did not work , one room had people in it, so back down to lobby. So now we are split up.
Went to hockey game came back to bar. One bartender and one waiter. Could not spend money if we wanted to.
Went to bed and pool area was nuts until about 3:00 am. Only one wash cloth in room.
Told manager in the morning, he took our name and room # off he went never heard back.
CONVIENCE US TO COME BACK !!!!!!
March 25, 2014
Rated 3.0 out of 5.0 by Mom of 4 Renovating just in the nick of time
We had a great view of the river from our corner room and that was the best part of the room. The plaster is peeling off the walls in some areas. The decor is outdated. There was only 1 cream and sugar with the coffee so my husband and I had to "split" it. The sleep number beds were working marginally and I felt like I was rolling off all night long.
March 19, 2014
Rated 2.0 out of 5.0 by AnnaW14 7am Noise Wrecked our Weekend
I surprised my husband with a weekend away from work and kids. A weekend where we would be able to sleep in and move at our own pace. Saturday morning we woke up at 9:30am to construction. It wasn't terrible, but knowing the construction wouldn't start until 11am we were surprised when we heard it earlier. Then Saturday we woke up at 7:00am to construction!!! Our last morning to sleep in away from our babies and we were unable to. To top it off, our van scraped the 5'9 variance on the ramp, even though the ramp accommodated larger. The frustrating part was there was no mention anywhere of the construction, even when I called to make the reservation. Also, there was no mention of the ramp as well. When we talked to the front desk when we checked out the person told us that the manager would be available at 2:00pm to answer our problems. The room was nice, but the environment was very frustrating.
March 19, 2014
Rated 1.0 out of 5.0 by Nellie3681 Renovations
I arrived on site to see beams and construction site tape everywhere. This also cut off any use to the second floor sky way use. You had to go down to lobby and up the escalators to get BACK up to the second floor to use the sky way. I didn't think too much of it as all buildings need repair/updates at some point. I was however very disappointed to arrive to my floor where the doors were taped off with white bags, tape and more construction tape. I was informed I was on an executive level that you needed a key card to enter. This was not accurate. They had this feature shut off so that all the construction men had access to this floor without the key. Very disappointed. When I got to me "suite" the door number was not even attached to the wall, it was hanging by a thread, not very appealing. Not only that but after a long exhausting flight back into the cities, I was more than thrilled to be able to take a short nap....yeah RIGHT! The construction noise was so loud that was definitely not an option. The vibrations were horrible and the noise was so unbearable I had to leave until their shifts were over. With all that being said, I do have to say that the staff on site was IMPECCABLE! The manager that was there when I arrived (1:30PM on Saturday) was so very kind, she was training someone in and was so kind and patient with him. She thanked her fellow staff members for anything they helped with, she seemed very nice and someone I would be proud to have representing your building. The other staff members were very kind to any requests I had and were very prompt in meeting my requests. I thank the staff there for making what was a very horrible experience, a little better. I would NOT recommend utilizing this hotel during construction.
March 19, 2014
Rated 2.0 out of 5.0 by minnesotatraveler Renovations! Not suitable for staying...
At this time the Crown Plaza is doing a major renovation...on every floor. They have decided to renovate each floor by doing one half of the floor at a time. No dust or sound barrier is being used. Our room was right next to the construction. We had a 1/2 inch of dust on everything. The thermostat in our room no longer worked so the room was unbearably hot. This just isn't conducive to either business or leisure. There are other hotels nearby that would provide a better nights stay.
March 16, 2014
Rated 1.0 out of 5.0 by Manders22 Construction made sleep impossible
We stayed at this hotel because of it's convenient location but were awoken at 7am by construction workers in the room directly beside and above us. We listened to drilling, banging, hammering, and their radio communications for an hour before I went to the desk to complain. It did not stop after the complaint was made for at least another 45 minutes. Didn't get the sleep I needed for the drive home the next day. Never again.
March 16, 2014
Rated 3.0 out of 5.0 Poor
My whole experience was just horrible. First, the making the reservation was just in experienced people. We wanted on handicap room adjoining one regular room next to each other and they screwed up so bad that we each got a handicap room one end of the hall from each other, I was so up set, that I kept my cool due to the wedding!
Second, we were far from the wedding party.
Third, the rooms were not worth your money, with the remodeling and the rooms with cracked tiles, ceiling about yo fall down.poor shape, at least we did.
The staff, some were nice the one that runs the coffee shop was very nice.
Bar people were kinda not all there, in experienced hospitality.
No fan in the bathroom,the rooms were stuffy and smelly.
Did not ask for a pool side room with all the noise.
March 12, 2014
Rated 4.0 out of 5.0 by mastin service
Was very impressed with the vale parking men. Helped us with more then just parking. Not impressed with how the check in lady thought we knew where and what to do.
March 8, 2014