Rated 4.6 out of 5 by 260
Rated 5.0 out of 5.0 by jg0519 Lake Elmo
Comfy bed, quiet rooms, nice exercise room, and nice pool area. Friendly staff
April 26, 2016
Rated 5.0 out of 5.0 by FarmerTed89 Always a great stay
I've stayed at the Lake Elmo Hotel and Suites several times. Every time I'm impressed with the cleanliness of the rooms, sheets, and bathrooms. The amenities offered are great and I Highly Recommend!
April 17, 2016
Rated 3.0 out of 5.0 by sara1020 Nice Rooms but Hotel Staff was not fantastic
Overall the room was great. Curtain was broken and almost fell when trying to close but other than that...room was clean, good sized, nice bathrooms, and comfortable beds. We were also able to get adjoining rooms and a late check out which was great.
On the negative side, we checked in later and the front desk girl was flustered, unprofessional, crying and basically a complete mess. There were a couple other people checking in at the same time, so I'm not sure what happened but she clearly needed to ask for help or apologize, go to the back, gather herself and come back out to finishing checking in guests. Even after we were in our room and came back down to eat, she was still crying and talking on the phone complaining about whatever happened loud enough for us to hear.
I would think this is something that a manager would not want as a first impression of a hotel upon check-in.
April 14, 2016