Rated 3.4 out of 5 by 441
Rated 1.0 out of 5.0 by Working Liz No Window view
I felt like I was in a prison. The windows in my room were covered with some type of paper or stained. I had to walk down a long hall that had a door to it in order to get to my room. I continuously ran out of tissue
June 23, 2014
Rated 2.0 out of 5.0 by frustrated frannie Poor front line service
The customer service skills of a particular staff at the reception desk leaves much to be desired. She was not customer focused, had no interest in going beyond the essential duties, did not offer any information that would have helped us avoid excessive parking charges, and just exuded an "I don't care" attitude. Initially I brushed it off as a bad day for her. But the same attitute was present at check out. Based ont his one individual's performance, I am not likely to stay here again. The facility itself was nice, clean and appropriate for the meeting purposes.
People who clearly don't want to be in a front line spot should avoid it at all costs. You are the first thing we see coming in and make a profound impression.
June 23, 2014
Rated 3.0 out of 5.0 by unhappywifiuser the staff are great
wifi in the hotel is not up to par, it needs to be either repaired or revamp.
June 19, 2014
Rated 5.0 out of 5.0 by mikel2 Great stay
Very convenient to the Convention Centre. Beautiful views of the river. The staff was attentive and helpful. Rooms were clean and comfotable.
June 19, 2014
Rated 4.0 out of 5.0 by pjlurtz Comfortable bed and good service
I stayed in a recently renovated room - it was very nicely done, but there was no place to hang up clothes (handicap room??) Otherwise the room was clean and comfortable and within walking distance of the conference I was attending.
June 16, 2014
Rated 2.0 out of 5.0 by amsndt Not Ready for Prime Time or Half Time
The property was obviously under construction in the lobby area.
Once I arrived into my room I was about to make a call when a man came out of the bathroom; we were both startled.
He was a maintenance person form the hotel.
The next morning I was starting to take a shower, and once I had shampoo on my head I realized the water was heating up to where steam was coming out of the shower. No cold water was available.
Not an enjoyable or acceptable situation. After complaining to the front desk, they said I should have turned the handle the other way.
Did he really think that was not tried?
June 16, 2014
Rated 5.0 out of 5.0 by nl2014 Great views, good room
The standout feature of this hotel are the magnificent river views, especially from the corner room I was assigned to. Room was large, but lacked extra equipment such as refridgerator or microwave. There was outside noise at night but inside of the hotel things were peaceful. Also location is excellent in terms of access to museums, riverfront and expressways without being on the expressway. I found it very convenient and pleasant to stay there
June 10, 2014
Rated 3.0 out of 5.0 by RobM24601 This hotel needs to be updated
The staff was great and very accommodating so I would stay at this location again if I needed a place in this area. But the hotel needs some serious updating and it felt like it could have been cleaner. The carpet in our room had numerous holes in it that really makes me wonder if hotel management really cares.
June 6, 2014
Rated 1.0 out of 5.0 by badcrowne Terrible
Do not stay here. Not worth the money -- not worth half the money!
Do yourself a favor and stay at the Holiday Inn a few blocks away -- the hotel
June 4, 2014
Rated 5.0 out of 5.0 by TomTom78 Beautiful View
No mini fridge my ONLY complaint. Beautiful view. We could hear cars drag racing late at night. If you are a light sleeper beware.
June 3, 2014
Rated 4.0 out of 5.0 by Middleton32 Problems were dealt with quickly and properly.
Booked on the hotel website; included the parking package. When arrived, asked for a high floor room and got the 17th floor. However, on entering the room the carpet and general decor was old, stained and reeked of urine!! Returning to the front desk there were no questions - I was immediately moved to the 20th floor, a recently upgraded and nicely redecorated room. For some reason the shower never got steaming hot (as my wife prefers) and drained poorly but otherwise it was quiet and comfortable, despite being graduation weekend and prom night combined! Very pleased with how the room issue was resolved promptly. Note, all garages in St. Paul are city-owned and not all, including the hotel's self-park garage, can accomodate large vehicles (Suburban) heightwise. Use valet parking - it's only $1 more per day.
May 22, 2014
Rated 2.0 out of 5.0 by Jmp3456 Never going back
I will never be staying here again. The rooms were dated and old. The bed was rock hard. It was not clean the bathroom still had the previous guests soaps complete with hairs and all in the shower and by the sink. The worst part was the fact that there was no hot water in the shower I had it all the way up and it was still not hot enough to shower without freezing. Not a good experience room it was very noisey as well.
May 21, 2014
Rated 3.0 out of 5.0 by MO2014 No heat
We stayed at the Crowne Plaza, St. Paul Riverfront, in mid-May. The outdoor temperature went down into the 30s and 40s at night. By the third night we realized the room was not heating up properly. The hotel engineer provided us with a space heater--apparently no heat was getting to our room.
The instructions to drive from the airport to the hotel were confusing.
We did not know the hotel was being renovated until we arrived there.
The information about the garage should include the fact that vehicles must be under 5' 9" tall.
The staff were pleasant.
May 21, 2014
Rated 5.0 out of 5.0 by strinker Good Stay
Great location, great facility, great to be a Blackhawks fan in Chicago and go see us beat the Wild
May 19, 2014
Rated 5.0 out of 5.0 by animal76 pleasant experience
The rooms were clean and quiet. The view of the river was very nice to wake up to. Even the elevators were quicker than most. I would recommend this as a place to stay.
May 18, 2014
Rated 1.0 out of 5.0 by Dancer's Mom Horiffied - Grossed Out
The worse stay in a hotel I've ever had!
Wheel Chair Assessable Shower drain did not drain. Water flooded through the bathroom into the bed room. At Midnight Hotel refused to move me into another room. Sent maintenance to snake the drain. Maintenance did not leave the room till 2am. Waking up by 4am was more then a bit rough.
Will not stay again & Do not recommend
May 14, 2014
Rated 4.0 out of 5.0 by 12evets78 Good
Clean room, comfy bed and excellent staff. However, having a complimentary coffee station down stairs would be nice & convenient instead of calling for more room coffee or buying from Starbucks downstairs. Also, room was not as cold as preferred even when thermostat set to lowest setting.
May 14, 2014
Rated 2.0 out of 5.0 by 2001ag Good location, dated property
The location on the riverfront was pristine.
The room was rather small and the bathroom was like a second closet. You had to park on a parking deck that was a 10 minute walk away and through a maze that was another connected and older building. The hotel itself is in need of a serious upgrade as it looks circa 1970. Not one of Crowne Plaza's premier properties.
May 14, 2014
Rated 4.0 out of 5.0 by B & K Nice place - awful elevators
The bed and room was very nice. The elevators were absolutely awful. Wait, wait and wait and then one of the 3 broke down. The employees and valet people were great.
May 7, 2014
Rated 1.0 out of 5.0 by happy go lucky construction site
Hotel is under renovations dusty noisy all for full price . Service is the worst I have seen at any price point. Hotel runs parties and if you can't sleep it your problem if you need to get up in the morning.The toilet in front of the sink is always a nice touch.Luckily we checked out and find a great place to stay at half the price.
CUSTOMER SERVICE NEVER GOT BACK TO ME !
May 3, 2014
Rated 1.0 out of 5.0 by Iron ranger Platinums stay elsewhere. Not a good stay.
No benefits of being Platinum. No Club Floor lounge, no breakfast vouchers. I was told IHG stopped these. Although my profile and reservation requests a high floor, I was given a room on the 8th when the hotel has 22 floors.
When I booked my reservation there was no mention of construction occuring.
The stay started poorly when I pulled into the 15 mnute check in parking area. Since I did not want valet parking, I was told to park the car first before checking in, although there was a sign that said to check in prior to parking.
If you decide to stay here, do not waste extra money booking the King River View room. The room is small with a strange layout, and is a connecting room. The bathroom is small, barely fitting one person. The toilet partially blocks the entry, and the door gets in the way while using the toilet. The room is noisy, hearing the plumbing and the neighbors. The room was next to the construction, and the construction noise started earlier than the posted time. The halls are littered with consturction materials. The air quality was poor and irritated my allergies. The construction crew would be seen in the halls and elevators among the guests. The room was dark, but when the drapes were closed they did not block the perimeter lighting, unlike most Crowne Plaza sleep advantage rooms. There were no sleep advantage amenities.
I was booked for three nights, but only stayed one. Very disppointing stay. Not up to IHG Crowne Plaza standards.
I do not recommend this property. I do not feel a face lift would necessarily improve the customer service aspect of the hotel.
April 28, 2014
Rated 3.0 out of 5.0 by joyfulone Comfortable bed, dirty floor!!!
The overall was OK, when I checked in, I asked to have a receipt due for reimbursement, I was told that it would be under my door in the morning. When I was ready to check out at 7:30am to make my meetings, there was no slip under the door, I had to call down to front desk. The hall going to the room had sheetrock all over the carpet with dusty doors. Once in the room, there was a HUGE stain on the carpet at end of bed that was a distance of almost 2 ft, That was disgusting to see. Staff was very friendly and the hotel lobby people. Spendy for the way it looked inside of the room and hall. It didn't make me feel clean. Also when washing my hands, there was dirt that came out in the water, so the water in the sink was brown!!! So I bought drinking water instead.
April 27, 2014
Rated 2.0 out of 5.0 by Jwytts Great location with some issues
Nice and close to everything. Front desk staff were not the friendliest, but the wait staff in the restaurant were very nice. There was a beer cap on the floor in our room and the sleep number bed did not work and my husband woke up with a very sore back. We were told an engineer would look at it, but was never fixed. Prom was going on in a few ballrooms and the music was heard in our room until 12:00am (we were on the 13th floor). They gave us a free breakfast, but would have liked a new room or a discount off my total since we don't usually spend this kind of money to get away, and expected it to be a "treat" rather than issues here and there.
April 16, 2014
Rated 3.0 out of 5.0 by Zippyhks It was like sleeping on a big sandbag
Beds were very uncomfortable. Was hoping to catch up on lost sleep, but lost even more.
April 16, 2014
Rated 2.0 out of 5.0 by LLJ89 Loud room
The walls are paper thin. You could hear the person in the next room snoring so loud it sounded like they were in the room with us.
April 3, 2014
Rated 2.0 out of 5.0 by Mrbasf Valet parking
I used your valet parking one time and you charge me $19 for every night I was there. I paid premium price for my room. I feel that valet parking should be only charged for one night.
April 2, 2014
Rated 4.0 out of 5.0 by El Sid Excellent Location
There were some noise and dust due to renovations, but this is understandable.
April 2, 2014
Rated 4.0 out of 5.0 by Standby4321 Perfect location for downtown St. Paul; renovations underway
We are confident that once the renovations are complete, this will be a very highly-rated hotel in downtown St. Paul. The location is outstanding, with sweeping views of the Mississippi River and great cityscapes from the higher floors. We found the staff to be especially friendly and helpful; a bit better than average, in our view. Especially welcome and friendly was the Starbucks coffee bar off the main lobby. Parking is convenient and once we checked in, we were within walking distance of dozens of great restaurants and watering holes, the Xcel Energy Center and more. (Hey, you might even meet up with the opposing team in the lobby, like we did.) This is a conference hotel that is typical in a capital city and it has substantial, well-appointed meeting space. Again, this is a property in transition and so over the next few months, it will be difficult to fairly evaluate it with construction underway, but we see the elements that will make this into a great stay and we're looking forward to returning next fall to see how it all came out. In the meantime, don't hesitate to make use of its very convenient location and still-decent accommodations.
Room Tip: Corner rooms on high floors offer panoramic city and river views.
March 26, 2014
Rated 2.0 out of 5.0 by HockeyFan69 Big 10 Hockey Weekend
Went to St. Paul for a hockey weekend. I was unaware that renovations were taking place. We had an executive level King room. We paid a higher rate for a secured floor and we thought would have less noise and interruptions. We first noticed that the Executive level was NOT secured. Half of the floor was under renovations and the newly installed smoke detectors all had a low battery beep that we could here from our room. The hotel heating/cooling system was set to heat and we couldn't cool our western facing room. We called the front desk and a maintenance person came to our room and brought a box fan to help cool the room. He also brought a pocket of batteries to replace the ones in the new smoke detectors. The box fan was old and with the noise it created, it drowned out the remaining beep from the ones he didn't replace. We were woke up twice by announcements that a fire has been detected in the hotel and we needed to evacuate. To find out, it was a false alarm. The question I have....why did I pay $18 more per night for an "Executive Room"? Why was no notification given that renovations were happening? Why wasn't some form of compensation given for all the issues? Why was there no recognition for being a priority club member? Not one of my better 3 days in a Crowne Plaza!
March 26, 2014
Rated 3.0 out of 5.0 by noname1234 Nice hotel but overpriced
It always surprises me when a hotel charges what this one does and does not have a microwave and refrigerator in the room, included in the price. I could have gotten a room at half the price (literally) and had a microwave and refrigerator. Along the same line, no free continental breakfast. Again, why is it that the hotels that cost less offer more?
On a positive note, the gal the provided room service to us twice on this visit was exceptional. Kudos to her!!!!
March 26, 2014