Rated 3.1 out of 5 by 152
Rated 5.0 out of 5.0 Good Hotel, Good location, Good food
The heading says it all. The service was forst class the staff attentive and although the hotel was undefgoing refurbishment it did not interfere with my stay.
July 29, 2014
Rated 1.0 out of 5.0 by Gary1975 Very hungry with only Fly's for company.
I chose to stay in my room to do work so ordered room service which they said would take approx 30 mins, after 40 mins no sign of my food so called down again with no order being placed in the 1st place so all in all waited 1hr 45 mins until I finally got something to eat (22:45).
After eating so late I needed to get some sleep before a busy day the next day only to switch the lights off and be attacked by Fly's, Moths & anything else which had wings, so i really think the room could do with fumigating (128).
Middle of the night came and it was a very warm night so needed a drink of water which 2 bottles were left in the room (executive room !!) which I had earlier put in the mini bar fridge, only to find in the morning that both bottles had the seal broken on them which leaves me to believe that they are re-filled from the tap (why else would the seals be broken).
So all in all, this is the worst IHG Hotel I've stayed in and won't be back.
1 Plus that I have is Rob who sorted my food out in the end who was very apologetic and his customer service skills where 2nd to none, thanks Rob.
July 25, 2014
Rated 5.0 out of 5.0 by K.B. Wakefield excellent service
Fantastic stay ,great staff who are very helpful with any questions or queries.Overall , a lovely , comfortable stay.
July 25, 2014
Rated 1.0 out of 5.0 by Rojotourist Goodbye to Leeds Garforth UGH.
From start to finish a disater.
To be told on arrival we had Room Only, when we believed we had booked a Weekend Package was pretty galling.To find the Executive room we booked provided only one dressing gown
July 24, 2014
Rated 2.0 out of 5.0 by very disapointed x2 HOTEL IS BEING REBURBISHED
BE AWARE WHEN YOU BOOK THAT THIS HOTEL IS BEING REFURBISHED AND THIS WILL DISRUPT YOUR STAY.
July 22, 2014
Rated 4.0 out of 5.0 by cracf2009 Good clean hotel with very good service
Good location for business in City Centre if driving, staff were exception, room was very clean, little on the small side, leisure facilities were poor although the staff in these areas were very helpful. Food was average but over priced and the bar was over priced but good variety.
July 19, 2014
Rated 2.0 out of 5.0 by !!!!!!!!!! Disappointed
A very 80's hotel.A major refurbishment is essential.
Room cleaning staff need to look up! The shower wall was criss-crossed with mould.
Not pleasant.Won't be back.
July 18, 2014
Rated 5.0 out of 5.0 by Loopylynne Great staff and easy to find location.
The staff here went the extra mile to make our stay really comfortable. We asked for a larger bed and they upgraded us FOC! We arrived late and yet still managed to squeeze in for a 3 course dinner and some wine - no trouble at all. Both mornings I went down for breakfast quite late but I was seated instantly and served cheerfully. This was our second visit to this hotel and one of many to IHG hotels over the last few years but Leeds/Garforth has the best staff we have encountered in any Holiday Inn.
July 16, 2014