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Rated 3.1 out of 5 by 187 reviewers.
Rated 3.0 out of 5.0 by bit short on cleanliness Party of three sharing family room, but only 2 of everything, cups, glasses, towels,etc. did however send extra towels and milk straight away when asked, but don't think I should have had to ask! Although booked bed breakfast and evening meal, it only takes into account 2 people so had to pay for 3rd evening meal, not sure how that works, was handed 2 menus but no explanation I had to ask what we could chose from Ist person said anything, 2nd person said only anything up to £18. Extra £5.69 shown on bill under room charge when queried was told it was automatic service charge, did offer to take it off but don't think it should be put on automatically. Bathroom was grubby, hair in sink, but supposed to be updating all the rooms so may get better. I should have reported it straight away but just washed it away! Woke up by loud shouting on corridor early hours, don't suppose hotel can be blamed for that though. Reception staff and young man behind bar very amenable and helpful, however £2 for 2 bags of crisps is a bit over the top. Restaurant staff pleasant but to quick to take plates away, didn't wait until all the party had finished the main course before clearing the table, felt very rushed. Probably would only stay again as a last resort. October 10, 2014
Rated 4.0 out of 5.0 by Friendly hotel Stayed 1 night, the room was comfortable had everything we needed. Friendly staff. Good location October 9, 2014
Rated 2.0 out of 5.0 Overall? less than Average!! I wouldn't nominally write a review as I would normally just put up with any issues but I wasn't very impressed with this place although the staff are friendly the hotel rooms are clean but in need of modernisation, I think the most concerning part of my stay was that reception had given also checked a resident into my room which was already in use and booked out?? the resident entered the room just after I had got out the shower and had a towel round me thankful not a minute before! later I ordered some room service this took forever to come and was also incomplete! I raised this with reception but I don't believe any thing was done! October 8, 2014
Rated 4.0 out of 5.0 by No longer dog friendly The hotel is undergoing refurbishment and although this caused us no issues during our stay we were told that once completed they would no longer allow dogs in the rooms. This is unfortunate as we have used the hotel for many years while visiting family locally, 2 or 3 times a year and often stayed with our small dog. I can understand the need to protect the investment made in refurbished facilities; I guess we'll just have to find another dog friendly hotel in the Leeds area. September 23, 2014
Rated 3.0 out of 5.0 by Disappointment This is a pretty good hotel but the food and drinks were overpriced and the walls in the rooms too thin, making a good night's sleep difficult. The dining area doubled up as a disco during meal times, so loud was the music. However, for those who like such things, the fitness centre was good. September 23, 2014
Rated 3.0 out of 5.0 by Okay but could be better I was upgraded to an Executive room but I was surprised how spartan it was the bar area is okay and the food offers a reasonable choice. Whilst the hotel is okay for a night it lacked character, friendliness and is quite tired. I was disappointed that the reception staff offered to but bonus points on my account and didn't, and despite a gentle reminder email they still haven't. Don't offer a service if you can't deliver. September 23, 2014
Rated 2.0 out of 5.0 by Poor room and terrible food I was completely dissapointed, this hotel is not what I have come to expect from HI. September 22, 2014
Rated 1.0 out of 5.0 by Dirty Hotel, Poor Service Dirty guest room and meeting room, poor quality service (late at serving meals, not attentive staff), extremely slow internet connection. Thank goodness I had to stay there for only one night! September 22, 2014
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