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Rated 3.0 out of 5 by 100 reviewers.
Rated 3.0 out of 5.0 by Old and desperate for refurbishment This hotel could be so much better. Fantastic location, just of the motorway and main trunk roads. However the front desk service was slow and impersonal and the old box like televisions in the rooms are almost as big as the rooms themselves! I booked an executive room, which if it hadn't been for the sign on the door you wouldn't have guessed! Although I had stayed here before and know that the standard rooms are even smaller! I had hoped for something a bit better with the exec room but was left disappointed. I even got a little sofa - which looked so stained and old I wouldn't have put my case on it, let alone sat in it. Room lighting was poor and dingy. I used the gym, which isn't much bigger than one of the rooms! First piece of equipment I used wasn't working. Gym is too small really, not enough cardio equipment and no real floor space. I also used the steam room, which stank of fetid mould, something definitely not right there. Also considered using the pool, which looked more like milk than pool water. The sauna however I couldn't fault! Bar service on the other hand was prompt and friendly! Even if loud football on the only flat screen in the hotel isn't your choice. The hotel is ok value for money, but the location alone will bring me back. This hotel is desperate for modernising and a little more attention to details and service. February 28, 2014
Rated 5.0 out of 5.0 by Great relaxing stay Bed very soft lots of choice on pillows room was large with king size bed had a very enjoyable stay operations manager wadji was fantastic nothing was a problem to him February 26, 2014
Rated 1.0 out of 5.0 by Run down hotel After using Holiday Inn's over the UK I expected a good standard. Sadly this wasn't the case at this hotel. Over all it's very run down property with requires a lot of TLC. The room was dirty. In need of a deep clean. Carpets were not hoovered & the mirrors dirty. There was hair in the bath. Whilst the staff were quick to response I was promised a service room while I was out. When I returned all that had been achieved was the mirrors cleaned & the bath wiped down. This doesn't count as a service. Ordered a sandwich from the bar to find a black hair in the middle! I was given a discounted rate on check out but after working in hospitality for over 8 years this isn't the service I expect from HI. February 26, 2014
Rated 4.0 out of 5.0 by Superb Staff Team The service and helpfulness of the staff was better than many far more expensive hotels that I have stayed at. The room was a bit tired, old fashioned TV. But the bed was really comfortable and it was quiet at night. Food service, breakfast etc all excellent. February 26, 2014
Rated 4.0 out of 5.0 by nice hotel - shame about the pool This was the second time I stayed at the Holiday Inn Garforth with my family and we had a pleasant stay. As with most Holiday Inns, the staff were friendly and helpful and the breakfast was great. The rooms are small but clean and comfortable - definitely adequate. The pool however was a different matter - I mentioned this in my last review. It is without doubt the murkiest pool I have ever seen - if you went under the water wearing goggles you couldn't see more than a metre. No doubt it isn't a health hazard, as the water has to be tested, but it really isn't very appealing. There is a tide mark of grime around the edge of the pool and the floors felt slimy underfoot in places. It let the hotel down. The only other thing was that the reception staff seemed to have mixed up my invoice - it was the right bill, the right name and the correct credit card was charged, but it had someone else's address on. Not sure what happened there February 26, 2014
Rated 4.0 out of 5.0 by Excellent service but rooms need some refurbishment This hotel is let down by the bedrooms. The public areas, staff and restaurant are all excellent but the rooms are very average. Or at least the room I had was. Heating did not work and not all the lights worked either. The room was smaller than other Holiday Inn rooms I have stayed in. Tv was very old and quality of picture poor by modern standards. Internet however worked well. On checkout staff were not able to split my bill in the way i wantedd. February 16, 2014
Rated 5.0 out of 5.0 by Excellent value & comfortable bed Excellent value, really near the centre of Leeds for a night out, comfortable beds with a choice of firm or soft pillow, really clean bedroom & bathroom, really friendly, organised reception staff with key envelopes already prepared before we arrived!.. Couldn't ask for anything more, thank you!! February 12, 2014
Rated 1.0 out of 5.0 by Never raised itself above average I chose this hotel for a three night stay because of it's convenient location and because of the pool. It looked much bigger in the picture! The hotel's response to my comment at check in about the excessive delay was really positive. However, nothing about the hotel raised itself above average. I stay in hotels about 120 nights a year, about 2/3rds of them IHG, this is one of the worst I've ever stayed in! Distracted staff, no lift (I have a problem with my back and 4 lots of stairs in a modern hotel is a joke!), tiny room, ancient TV, grubby feel to the decor, shabby bathroom, Then there was the heath club, a filthy changing room and only lukewarm showers. When I said that the pool water tasted rank and was cloudy the attendant said he knew and it needed some chlorine! Why didn't he put some in then! On a positive note, the pillows were good and the room service Tuna I had was delicious -spoilt by the excessive tray charge though. It's a great shame as due to its location, I could have stayed there again but I won't be going back! February 7, 2014
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