Rated 4.2 out of 5 by 310
Rated 2.0 out of 5.0 by Cat1812 hotel nice - food not so nice
the hotel itself is easy to find and in a good, central location to city centre. has large NCP car park next to hotel with walk-through to access reception. Lobby area clean and bright. Reception staff friendly and efficient and asked if I was an IHG member. Room usual hotel standard, although as usual with hotels, the hairdryer was not well positioned and I had to do some body contortions to see what I was doing when I dried my hair! Also, no mirror to do make-up in natural light - had to use bathroom mirror, under artificial lights. Bed was comfortable although the pillows were foam filled and not particularly conducive to a good sleep. Dinner menu was not overly extensive and food was below par. This was made worse by the waitress not offering coffee - I had to ask and then I had to wait over 20minutes for a "Starbucks" coffee. Breakfast not anything to write home about either.
July 11, 2014
Rated 5.0 out of 5.0 by Mary15 Lovely hotel
Had lovely stay bed comfortable, staff very helpful. Great facilities. Hotel is in an ideal location five minutes walk to shops, restaurants and pubs. Would recommend
July 9, 2014
Rated 5.0 out of 5.0 by Coxhoemackem Best in the area
Having stayed at a lot of hotels around this area of Leicester this was far the best. Fantastic bedrooms fantastic staff fantastic location. For a fantastic break you can't go wrong with this Holiday Inn.
July 9, 2014
Rated 5.0 out of 5.0 by BobFT A Real Pleasure
My wife and I stayed here for only 1 night, if we had known how good it was would have longer.
On arrival we were met with very cheerful and helpful staff, as a loyalty member they arranged an upgrade.
The bar staff for again friendly and attentive.
The room was immaculate,.
The whole atmosphere at the hotel was friendly would not hesitate to stay here again
July 7, 2014
Rated 4.0 out of 5.0 by Mr & Mrs TC A weekend at the Holiday Inn, Leicester
The estimated travel time from our home in Cornwall to Leicester was 4 hrs 20 minutes. The actual journey took 10 hours! Traffic, accidents and roadworks so it was a great relief to arrive at the hotel. The only parking available was in the NCP car park attached, (this was not made clear when we booked so parking cost £10/day, subsidised by the hotel).
Purpose of the trip was to attend a friend's wedding. Check in was very busy with just 2 on reception and a queue, (there was no Priority check-in desk.) I needed to get some things from the car so just handed over my Rewards Platinum card and was immediately greeted by my name and informed my room was ready, (all this before checking in). A trainee checked me in watched by a receptionist and she did an excellent job. Following check in I was thanked for my loyalty, (never happened before and we have stayed in so many Holiday Inns). Also informed straight away that we had been upgraded.
Room, as usual, was excellent. Tired and hungry we went to the bar and ordered a bar snack and a drink. We were served by Mikayla who looked after us superbly. What a lovely person.
The following morning the newspaper we ordered failed to arrive, Reception apologised but said they could not send out for one. They asked if we wanted to order a newspaper for Sunday but we declined.
Saturday evening the restaurant was closed probably due to a World Cup game showing live in the bar and a large contingent of Dutch supporters. With so much going on Mikayla continued to look after us along with all the other people in the bar. She was superb. Thanks Mikayla, (hope I spelt your name right!).
The following morning the newspaper we DIDN'T order arrived!
Overall, a good stay; clean, comfortable room, good bar snacks too, especially the chicken curry.
Having left tips we then noticed in the small print there was a 10% discretionary service charge. Didn't complain as we liked Mikayla however we haven't noticed this before at Holiday Inns.
PS Mrs TC has just pointed out that on Saturday the bed was just "pulled up" rather than remade.
Thanks again for great stay.
Mr & Mrs TC
July 6, 2014
Rated 5.0 out of 5.0 by emma19 Clean, spacious room.
We had a two night stay at the end of June 2014. We found the room to be clean, spacious and very comfortable, the bathroom was immaculate. All the staff were courteous, polite, attentive and always helpful. A good selection of food at the breakfast buffet, provided a good start to the day.
July 4, 2014
Rated 5.0 out of 5.0 by burtyhoover A surprise of a sleep
Stopped at Leicester Holiday Inn for Kasabian gig. Didn't expect much, thought they were all pretty much of a much-ness the Travelodge/Premier etc brigade, but I have to say I had the best 2 nights sleep in a long time. Even though we were by some vents (that didn't go on all the time).
I liked the free use of the pool/sauna/ Jacuzzi, but they need to put a note up to remind you to take a pound coin for the lockers. (having some to give those who didn't realise would be better so you don't have to go back up to your room).
We didn't eat or use the bar, but everything looked good and the TV and film selection were great and would have watched, if I hadn't fallen asleep.
Location great next to car park where you get a discounted rate and only a few minutes walk to the Lanes and town. Would now always look out for a Holiday Inn instead of a Travelodge, any day of the week.
July 3, 2014
Rated 5.0 out of 5.0 by TigerTimm Nearly Brilliant!
Great night out in Leicester for my wife's birthday, Holiday Inn a great venue and reasonable rates, just be aware that when the bar is shut it stays shut!
July 3, 2014
Rated 3.0 out of 5.0 by philip499 poor nights sleep
disturbed sleep caused by fan noise ! water tepid at 9am Sunday so a quick shower , upgraded £17 to superior room but it wasn't worth it , had to wait for eggs at breakfast and the mushrooms dry ,come on holiday inn you can do better .
July 2, 2014
Rated 3.0 out of 5.0 by Bradders15 Recent over night stay
We have stayed at the hotel in the past
Things seem to have changed a bit - it seems the coat of parking had increased - we were charged £10 to park in the ncp next to the hotel and I am sure that we have paid a lot less than this
The receptionists asked if we had stayed before so we said yes abd that was the welcome done -
There was not a safe in the room and people were smoking right outside the revolving doors which dragged the disgusting smell into the hotel
The facilities need some attention - no place to spun your wet swim wear and no bags to put your wet gear in - lockers need £1
Brown stained roof tiles - looks tired
The beds were comfortable
The breakfast was really good
July 2, 2014
Rated 4.0 out of 5.0 by Norts13 Good location
I chose this hotel because it was near the city centre and had a pool. I can't really fault the room too much other than the bathroom was looking tired and must have been difficult to keep clean.
I was disappointed with the pool area. It is clearly used a lot. I felt the whole area could have done with a deep clean.
Not impressed that car parking was an additional charge.
July 1, 2014
Rated 5.0 out of 5.0 by fraser29 Excellent staff
everybody was attentive and friendly. food was good value for money
July 1, 2014
Rated 4.0 out of 5.0 by DaveyP1975 Good Hotel, Good Location
Stayed one night for a concert in Leicester, was our first time visiting the City and it proved to be an ideal venue. Great location, car park ran by NCP (£10 per 24 hours) on te same site so parking not an issue.
We stayed in an executive room which was spacious and very clean, good night sleep. Breakfast was the normall standard for Holiday Inn, excellent!
Areas to Improve - normally as a loyalty member we are greeted as such and have water in the room, both never happened.
June 27, 2014
Rated 4.0 out of 5.0 by VibrantEpiphany Great location with pool
We love this hotel, when it comes in at a good charge, for when we visit family and friends in Leicester/Nottingham. Great to have use of pool and jacuzzi. Only problem with the fitness suite is the changing rooms. Upgraded but very very cold.
Rooms a bit stuffy.
June 26, 2014
Rated 1.0 out of 5.0 by cwalding Recent Stay 21st June 2014 -mmm good have been better
We have stayed at many hotels including Holiday Inn. But we were disappointed with our stay.
Hotel to get to on foot is a nightmare, and only decent access is through a car park. So in the end ended up running across the various lanes of the roundabout to get out and about into Leicester
Room was not ready for us to check in and we were there after check in time! 2.15pm We waited in lobby for 30 mins and no-one came up to us in that time, so we queued again to another person at which the original gentleman turned up saying our room not ready, and he phoned there and then, so in the 30 mins wating time nothing had been done??
The aircon unit in the room was unbelievably noisey and loud, it was a very hot day and night and there was no way we could have had it on for longer than an hour! and the room did not have a fridge in it? which is weird as other guests we spoke to in the lift had fridges?
Only good thing was the breakfast. None of the hotel amenities were pointed out to us, and nor were we told of the breakfast times either, I realise they were busy but they must have various busy times throughout the year? We like Leicester and would love to go back in July to see more but I think I will seek out another hotel.
June 26, 2014
Rated 4.0 out of 5.0 by micksbar pool and spa
pool ok not used much so suited us same with the spa
June 25, 2014
Rated 5.0 out of 5.0 by Davidd good
staff very helpful I have a disability
breakfast very good
June 23, 2014
Rated 5.0 out of 5.0 by Jase2 Great Value
Stayed here a few times but not for 6 months or so, the hotel maintains its great value and quality of room, even tho I didn't get an upgrade to exec room as a platinum member the standard room was still very good, looked as if the bathroom had been refitted, bed very comfortable and quiet , room 501
Ill certainly continue to use this as my number 1 choice when in Leicester with its great location to the shops / bars etc and only 10 min walk through the shops to the railway or bus stations
The only drawback is the cost of the parking at the NCP 10 steps from the hotel - it can be cheaper to pay NCP for it rather than allow the hotel to bill you, but hotel guests should get it cheaper in my view
June 22, 2014
Rated 3.0 out of 5.0 by Zara74 Noisy air con
Noisy air conditioner, low pressure in the shower and dirty looking carpets. Generally not worth the money, have stayed in better room for lower price. Expensive wifi and car park charges
June 18, 2014
Rated 4.0 out of 5.0 comfortable bes
First impression was ambiance which is below usual high standards of Holliday inns. Thought of Breakfast used to just put me off and wished I had opted to eat out. Dissuaded me from trying other meals too.
June 17, 2014
Rated 4.0 out of 5.0 by brightonbabe Shame about the building works
My only complaints would be that the room was very hot and the air-conditioning wasn't working, and that the hotel was surrounded by building works making it very difficult to leave on foot. Obviously, the building work was not a fault of the hotel and was just unfortunate. I save my best praise for the staff. They were friendly, professional and helpful. I would stay at this hotel again and hope that Richard III's bones had been well and truly buried and the extensive road works finished.
June 16, 2014
Rated 5.0 out of 5.0 by M0j0 Freindly Service
I stop at this hotel every week for at least two night. The staff are very friendly and helpful Only Criticism is that as a platinum member I very rarely get an upgrade. This seems very random as some of my colleagues who don’t have a platinum card get upgraded
June 15, 2014
Rated 5.0 out of 5.0 by RoseyP26 Brilliant as always
I regularly stay at this hotel and it never fails to disappoint me. Everything from the staff to the cleanliness is perfect, can't find anything to complain about. Will definitely be returning in the future!
June 12, 2014
Rated 5.0 out of 5.0 by Birthday girl!! Birthday treat
Very nice and comfortable and so easy to get everywhere.
NCP car park on the doorstep was handy - ended up leaving car there the whole stay.
Lovely receptionist to meet and greet, felt very welcomed and very good advice on where to visit and eat out for a first visit to Leicester.
Loved the use of the pool and jacuzzi also in the hotel.
Would definitely stay again.
June 11, 2014
Rated 4.0 out of 5.0 by Daantje banaantje THis is a good place to stay
The hotel is dated, but facilities are adequate and staff friendly. central location, parking and access to local restaurants add to appeal
June 11, 2014
Rated 4.0 out of 5.0 The usual exemplary customer focus
This is the most comfortable hotel in Leicester, and it's always a pleasure to stay here. The customer service starts from the moment you set foot in the reception area, and is personal, warm and friendly.
June 9, 2014
Rated 5.0 out of 5.0 by Jagoo Good Service
Very friendly staff, very good breakfast, my wife could hear the traffic at night so did not sleep too well. Comfortable bed. Nice gym, pool a bit small, did not use sauna. Used steam room which was good. The only thing we did not anticipate was paying £10 for parking at NCP car park for the night.
June 4, 2014
Rated 4.0 out of 5.0 by aj0012 Satisfactory - needs some improvement
Executive room was shabby. compared ot other floors
Room service was cold and roll fell apart
Bar staff, restaurant staff and check in staff friendly
June 4, 2014
Rated 5.0 out of 5.0 by DAMY comfortable bed and good service
When we checked in Amit was very helpful gave us a lovely room.
The reception staff were so friendly and helpful. Veena too went out of her way to help us.
We are so pleased with the service. And we will come again.
My son & daughter's room the air condition was not working for the first few days. It was repaired after 2 nights.
AT breakfast the chef who was making the eggs was very grumpy . We found him a bit rude and reluctant to take our requests.
It's good to have pleasant staff at breakfast.
But on the whole we found the hotel was good and staff were friendly and helpful and extended our stay one more night.
June 2, 2014
Rated 5.0 out of 5.0 by brimbles Fantastic warm welcome
enjoyed a nights stay at the hotel.
staff very helpful.
room comfortable and clean
can't wait to come back
May 31, 2014