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Rated 4.4 out of 5 by 247 reviewers.
Rated 5.0 out of 5.0 by Excellent Location Excellent location with helpful and friendly staffs. However the toiletries quality is poor. Please get better quality shower gel and shampoo. Please provide toothbrush and toothpaste too. I was unable to find one. Other than this the rest is excellent. Keep up the friendly attitude. June 19, 2014
Rated 5.0 out of 5.0 by Debwano This hotel is in an absolutely brilliant location for visiting Liverpool's central attractions. It is less than 2 minutes walk from Lime Street Station. I have stopped here before and would like to compliment the staff who work in the breakfast dining room. They are by far the most pleasant and helpful I have experienced in my stay at numerous chains of hotels. The breakfast is self service and is also very good considering it has been prepared earlier. I do have one issue with the hotel - We were a group of ladies travelling on a hen party aged between 30 and 69. The oldest lady in the party was feeling tired and wanted to sit down so at about 2315 I returned to the hotel with her going to the bar where we were going to wait for the others to return and have a drink to celebrate the end of the weekend. We were told that the bar was no longer open and we were refused to be served so we retired to our bedrooms. About 30 minutes later the rest of the group returned, went into the bar and they were served a drink. I really do not know why the bar staff refused to serve us, we were not drunk. I was really disappointed that we had not had our weekend's last drink all together relaxed and chilling in the hotel bar. June 19, 2014
Rated 3.0 out of 5.0 by average rooms - helpful staff ok, close to station. staff nice. TV channels very limited ironing board in room but no fridge June 19, 2014
Rated 4.0 out of 5.0 by Reception very people friendly I had forgotten my IHG card but was quickly found on the system. Request for directions quickly responded to by the front desk. Good food for breakfast - not left too long under the heating lights. June 18, 2014
Rated 5.0 out of 5.0 by excellent experience as usual this is one of the best hotels i have been in,we come here regularly,the staff are excellent on front desk,the dining room staff are superb at breakfast time,hotel 7th floor has just been done up and is immaculate.nice ambience about the hotel also superb value for money June 18, 2014
Rated 3.0 out of 5.0 by just meets your needs o.k. hotel , on top of shopping center not great ,staff good ,handy near train station, would not stay there again. June 17, 2014
Rated 4.0 out of 5.0 by Handy location Good quality hotel in a central location. Rob on check in was extremely helpful and couldn't do enough to assist. Only problem was the lack of control over the air conditioning resulting in a very warm night. June 16, 2014
Rated 5.0 out of 5.0 by Very freindly staff The stay was very enjoyable within walking distance of city centre shops, Albert docks, theatres June 13, 2014
Rated 3.0 out of 5.0 by squashed, too hot and checkout bad stayed for 2 nights at this hotel and wish I had gone somewhere else but location is great. tiny twin double room, air con works but is useless unless you stand directly under as the in fan is directly beside the out fan hend the cold air gets sucked back up straight away. room service never answered the phone so had to go to the reception to order. wifi non existent. very noisey at night. as the air con didnt help we had to open the window to cool down. very noisey. amazed look from the reception staff when i asked for the copy of the bill. bacon dry, chips cold, mint custard not minty just normal custard. 'free film' rental not free. shower head covered in limescale. bath had a nasty brown smear down the outside. shower gell watered down. over priced and a dissappointment. June 12, 2014
Rated 5.0 out of 5.0 by Shor prompt Stay Enjoyed a 2 night stay due to a business trip,, staff were very helpful and the room was in excellent condition. Breakfast service was prompt, staff were attentive and the quality of the food was 1st class. Only 1 minor grumble, there were no ironing facilities in the room on arrival, a quick call to reception sorted that out promptly, but the iron was not a steam iron, but a travel iron. Overall a very enjoyable stay and would definitely stay again.. June 7, 2014
Rated 4.0 out of 5.0 by Great position to enjoy Liverpool Spent one night but so convenient for the train station, just a short walk. Shopping is a breeze because you can shop, come back, rest, shop again etc. The breakfast was very enjoyable with a good variety and the quickest toasting machine I've ever used in Hotels. Nice modern comfortable room. Reception lady was very helpful and friendly. June 6, 2014
Rated 5.0 out of 5.0 by Excellent value hotel and excellent location It was really a very convenient location for any one coming by train and with a disability scooter and it lived up to our hopes especially as we had been recommended the hotel by 2 former residents of Liverpool who had famous forebears in the city. We enjoyed our stay and would certainly like to come again - probably to visit Chester which is easy from Lime Street. June 3, 2014
Rated 5.0 out of 5.0 by Excellent Location for Comfortable Stay Does it matter that the outside of the Hotel is not much to look at? No - because you spend your time either inside, or out and about. It is brilliant for arrival to the City by Train, as it is literally across the road from Lime Street. This is so well suited to walk to various attractions such as the Walker Gallery (5 mins), both Cathedrals (10 mins), Albert Docks Area for Maritime/Slavery Museums, Tate, Beatles Experience, Ferry (15 mins). We were staying using club points, so had to pay for breakfast - which was only £7.50 each eat as much as you like, plenty of choice, great value. Not a great deal of space in the Bar area, but we were out most of the time anyway. June 3, 2014
Rated 5.0 out of 5.0 by The staff make this a great holiday inn From the warm welcome from the reception staff to the attentive restaurant staff, this hotel is a must. My daughter and I stayed one night on a theatre break and chose this hotel as it was close to the Empire Theatre. The room was spacious, clean and comfortable with all the usual things you would expect to have, but it was the the staff that made this hotel a lovely experiance for me. They were really happy to help right down to the night porter who got me some warm milk at 2 in the morning when I had a touch of heartburn and couldn't sleep. Hats off to the Holiday inn. June 2, 2014
Rated 4.0 out of 5.0 Good Value Handy for station, good quality hotel at a good price. Much better than expected June 1, 2014
Rated 5.0 out of 5.0 by Hen Party Would highly recommend this hotel to all. We were a hen party Of 16 and everyone of us enjoyed our stay here. The location is perfect to get anywhere. Rooms are good size and spotless. We had afternoon tea and sparkling wine and it was so nice and excellent value. Staff were exceptional never stayed anywhere before where every staff member was as friendly as here. Big thanks to Ashleigh who organised our group reservation and to Rodrigo on te front desk or gettin us checked in and arranged out taxis each day. Also the doorman security who was a gentleman. Also considering there were other hens and stags staying here there was no noise disruption. May 28, 2014
Rated 5.0 out of 5.0 by excellent stay well worth a visit, friendly staff, clean and comfortable rooms, May 27, 2014
Rated 5.0 out of 5.0 by Good, all-round stay Great location for transport. Standard of hotel excellent but is what we expect from any Holiday Inn (but don't always get!). But staff were first class - they were friendly, helpful, attentive and nothing was too much trouble. They are a great team. We wouldn't want to stay anywhere else in Liverpool. May 25, 2014
Rated 4.0 out of 5.0 by Great staff, great room Staff on the font desk were the best - helpful, down to earth, funny people. Room was great - large with 2 comfortable beds (yes I tried them both!). Breakfast was ok - coffee was dire. Generally an excellent couple of nights. May 25, 2014
Rated 3.0 out of 5.0 by functional useful location, recently decorated but the room layout was completely impractical: could only watch the tv if sitting on the left side of the left bed; no power plugs where needed; 2 beds and only one chair; no middle bedside table and could not walk past the bed and open the wardrobe at the same time. May 24, 2014
Rated 5.0 out of 5.0 by family reunion Originally from Liverpool we meet up as a family every year in this hotel and find the function reasonably priced and of good quality. The staff go out of their way to cater for our needs. May 24, 2014
Rated 5.0 out of 5.0 by Atencion esmerada y excelente desayuno El Personal del hotel fue muy amable y de atención esmerada. Camas cómodas y almohadas perfectas. Excelente servicio de desayuno. May 19, 2014
Rated 5.0 out of 5.0 by friendliness on the part of all the staff I would have no hesitation in recommending this hotel to other people and hope that I f they stayed they would enjoy it as much as I did May 16, 2014
Rated 5.0 out of 5.0 by Liverpool Sound City Great service, friendly staff and good food and bar. May 15, 2014
Rated 3.0 out of 5.0 by Ok But could have been better The guy on reception was pleasant acknowledging my "priority membership status". I was told that I had been upgraded but on getting to the room It appeared to be a standard room, I was a bit disappointed as I was told I had been upgraded it was 5pm and I knew there were suites available .The room was however comfortable and clean. On leaving the room it became apparent that the lifts were not working, so we walked from the 5th floor down to the bar. The bar man was very friendly. The bar area was however very disappointing. It felt like you were sat in a corridor and there was zero ambiance. After drinks we made our way down the remaining stairs and noticed several tiles at the bottom near the reception area were cracked/broken I thought this was poor. On our return after our evening out the lifts were still out of order but we were taken up in the staff lift so that was ok. We went to bed only to be woken to the sound of drilling at 8am and again at 9am. Not great. May 13, 2014
Rated 5.0 out of 5.0 by Great Hotel I understand this hotel has recently been refurbished. Our room was lovely, 2 king size beds, lovely bathroom, plenty of cupboard / storage space, and Sky Tv. Location great for Lime Street Station, and just a few minutes walk into the City Centre. Would highly recommend, and definitely stay again. May 10, 2014
Rated 4.0 out of 5.0 by nice hotel the hotel was central. the staff were friendly, the room was clean and comfortable and the bar was a nice place for a night cap. I didn't encounter any problems at all and wouldn't hesitate to recommend it. May 10, 2014
Rated 5.0 out of 5.0 by Friendly helpful staff and great location Ideal location close to shops, bars and restaurants we stayed for a long weekend in the holiday Inn, a great place to relax and enjoy a great city. May 8, 2014
Rated 5.0 out of 5.0 by Liverpool HI All staff members were extremely nice and caring in their duties. We were made to feel very welcomed by all staff we encountered. May 7, 2014
Rated 3.0 out of 5.0 by Uncomfortable beds and banging doors I have stayed here a few times but not sure if I would go back. Requested a room with no ajoining door did'nt get it. Sleeping here was almost impossible with the noise of other guests doors banging closed. Guests who have been out for the night coming back or guests getting up early for breakfast. Open your door and BANG! as it closes shut. Some sort of sorf door closer is needed like I have seen in other hotels. So if you go to bed early your not disturbed or if your out late and decide to get up a little later your also not disturbed by guests going for breakfast early. I was very sore when I did get up in the morning but that may be just not being used to such a firm bed. I think I would look elsewhere before booking in here again purely for the reason of wanting a half decent sleep. Staff are nice and friendly tho and the food is nice if you want to stay in the hotel to eat. Good location to the city centre also. May 4, 2014
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