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Rated 4.4 out of 5 by 231 reviewers.
Rated 5.0 out of 5.0 by excellent stay well worth a visit, friendly staff, clean and comfortable rooms, May 27, 2014
Rated 5.0 out of 5.0 by Good, all-round stay Great location for transport. Standard of hotel excellent but is what we expect from any Holiday Inn (but don't always get!). But staff were first class - they were friendly, helpful, attentive and nothing was too much trouble. They are a great team. We wouldn't want to stay anywhere else in Liverpool. May 25, 2014
Rated 4.0 out of 5.0 by Great staff, great room Staff on the font desk were the best - helpful, down to earth, funny people. Room was great - large with 2 comfortable beds (yes I tried them both!). Breakfast was ok - coffee was dire. Generally an excellent couple of nights. May 25, 2014
Rated 3.0 out of 5.0 by functional useful location, recently decorated but the room layout was completely impractical: could only watch the tv if sitting on the left side of the left bed; no power plugs where needed; 2 beds and only one chair; no middle bedside table and could not walk past the bed and open the wardrobe at the same time. May 24, 2014
Rated 5.0 out of 5.0 by family reunion Originally from Liverpool we meet up as a family every year in this hotel and find the function reasonably priced and of good quality. The staff go out of their way to cater for our needs. May 24, 2014
Rated 5.0 out of 5.0 by Atencion esmerada y excelente desayuno El Personal del hotel fue muy amable y de atención esmerada. Camas cómodas y almohadas perfectas. Excelente servicio de desayuno. May 19, 2014
Rated 5.0 out of 5.0 by friendliness on the part of all the staff I would have no hesitation in recommending this hotel to other people and hope that I f they stayed they would enjoy it as much as I did May 16, 2014
Rated 5.0 out of 5.0 by Liverpool Sound City Great service, friendly staff and good food and bar. May 15, 2014
Rated 3.0 out of 5.0 by Ok But could have been better The guy on reception was pleasant acknowledging my "priority membership status". I was told that I had been upgraded but on getting to the room It appeared to be a standard room, I was a bit disappointed as I was told I had been upgraded it was 5pm and I knew there were suites available .The room was however comfortable and clean. On leaving the room it became apparent that the lifts were not working, so we walked from the 5th floor down to the bar. The bar man was very friendly. The bar area was however very disappointing. It felt like you were sat in a corridor and there was zero ambiance. After drinks we made our way down the remaining stairs and noticed several tiles at the bottom near the reception area were cracked/broken I thought this was poor. On our return after our evening out the lifts were still out of order but we were taken up in the staff lift so that was ok. We went to bed only to be woken to the sound of drilling at 8am and again at 9am. Not great. May 13, 2014
Rated 5.0 out of 5.0 by Great Hotel I understand this hotel has recently been refurbished. Our room was lovely, 2 king size beds, lovely bathroom, plenty of cupboard / storage space, and Sky Tv. Location great for Lime Street Station, and just a few minutes walk into the City Centre. Would highly recommend, and definitely stay again. May 10, 2014
Rated 4.0 out of 5.0 by nice hotel the hotel was central. the staff were friendly, the room was clean and comfortable and the bar was a nice place for a night cap. I didn't encounter any problems at all and wouldn't hesitate to recommend it. May 10, 2014
Rated 5.0 out of 5.0 by Friendly helpful staff and great location Ideal location close to shops, bars and restaurants we stayed for a long weekend in the holiday Inn, a great place to relax and enjoy a great city. May 8, 2014
Rated 5.0 out of 5.0 by Liverpool HI All staff members were extremely nice and caring in their duties. We were made to feel very welcomed by all staff we encountered. May 7, 2014
Rated 3.0 out of 5.0 by Uncomfortable beds and banging doors I have stayed here a few times but not sure if I would go back. Requested a room with no ajoining door did'nt get it. Sleeping here was almost impossible with the noise of other guests doors banging closed. Guests who have been out for the night coming back or guests getting up early for breakfast. Open your door and BANG! as it closes shut. Some sort of sorf door closer is needed like I have seen in other hotels. So if you go to bed early your not disturbed or if your out late and decide to get up a little later your also not disturbed by guests going for breakfast early. I was very sore when I did get up in the morning but that may be just not being used to such a firm bed. I think I would look elsewhere before booking in here again purely for the reason of wanting a half decent sleep. Staff are nice and friendly tho and the food is nice if you want to stay in the hotel to eat. Good location to the city centre also. May 4, 2014
Rated 5.0 out of 5.0 by Fabulous location and staff Great position one minute from station. Extremely friendly and helpful Reception staff. Room once again too hot which is my only complaint. Otherwise room very comfortable and good Wifi. May 2, 2014
Rated 5.0 out of 5.0 by Great all round hotel. Two night stay here with my 7 year old son. Staff were very helpful and polite. Room was very clean and the bed was very comfortable. Enjoyed the bar/lounge area with amazing views. Very nice atmosphere with high quality food. Would definitely stay here again. May 2, 2014
Rated 4.0 out of 5.0 by Efficient service Opposite Lime Street Station and fulfills your needs May 1, 2014
Rated 5.0 out of 5.0 by Staff were so helpful My husband is a wheelchair user and the staff were all amazing April 29, 2014
Rated 5.0 out of 5.0 by Excellent value for money The stay was excellent from arrival to departure. The room was very clean and comfortable and the breakfast excellent and well worth the money April 28, 2014
Rated 5.0 out of 5.0 by Lovely visit every time My wife & I have been staying at the Hoilday Inn every 4-6 weeks for the last 12months due to visit to the Royal Hosipital. And I can only say how Excellent your hotel and staff are. Claire on reception went out of her way to help us when we had a unexpected stay she lent us her phone changer for the night which was a great help. Also the restaurant staff are all very helpfull and friendly and go out of they way to help us every time . All the meals are delicious and very good value Also the new refurbished rooms are lovely April 27, 2014
Rated 5.0 out of 5.0 by Excellence in all respects I couldn't find a fault staying here, which I am pleased to say. From the minute I walked into the hotel until leaving, it was a sheer pleasure to stay here. Staff go out of their way to help and with such a friendly attitude; a smile for everyone. Food was delicious with a huge variety for breakfast, whether hot or cold. It is lovely to relax by the bar and bar service was efficient and excellent. Room was clean, fresh and lovely in appearance, with great heating, making a cosy stay. April 24, 2014
Rated 5.0 out of 5.0 by Lovely staff, great location Very friendly Reception and Restaurant staff. Fantastic location for Lime Street Station, shops and Restaurants, and Liverpool is such a wonderful city! Everything that I needed. April 23, 2014
Rated 5.0 out of 5.0 by Customer Care of Staff Exceptional The central location of this hotel is ideal for shops and the railway station. A special thanks to Rita who works in the restaurant, and at breakfast her customer care skills were exceptional. A very helpful person The refurbished rooms are well decorated with a variet of channels, and even the Manager Jonathan said hello An hotel to be proud of and I would certainly recommend to the powers that be that Manager and all staff receive a bonus for their high degree of knowledge, communication and customer care skills April 22, 2014
Rated 4.0 out of 5.0 by Usual great service Always a pleasure to stay at this hotel, staff spot on with service and make the stay enjoyable. April 10, 2014
Rated 5.0 out of 5.0 by Grand National Weekend well appointed hotel with excellent staff and newly refurbed rooms..........superb breakfast buffet April 10, 2014
Rated 3.0 out of 5.0 by No meeting platinum requirements 6 people from the same company booked in this hotel for 4 nights. (All platinum members) Everybody was upgraded except me, even I was the first one to arrive. I complained at the front the desk and they said they will check it the next day and that they will send to my room free water and snacks. (I never received them and I was never upgraded). Also, I was asked when I checked in whether I preferred extra points or a free drink. I chose the free points but I never received them (They didn't have vouchers and they said they will add them to my account# I applied for extended checkout #until 2 PM# and the cleaners try to enter in my room twice #I think it was a miscommunication with the front desk) April 8, 2014
Rated 5.0 out of 5.0 by Great central stay in wonderful city Reception staff really friendly and attentive. This survey however has become tedious. April 6, 2014
Rated 5.0 out of 5.0 by Excellent service Wonderful stall I have stayed many times at this hotel and you can't beat it in the city centre. The staff at reception and at breakfast are all very polite and a pleasure to deal with. Excellent!!! March 28, 2014
Rated 4.0 out of 5.0 by Right in the Middle A very centrallocation for this hotel. Clean hotel and easy to use. Check in / out couldn't have been smoother! March 28, 2014
Rated 5.0 out of 5.0 by Superb Hotel. Top place to stay on a vist to Liverpool. Very close to Train station and mins from shopping, bars and Albert Dock. A must for all. March 26, 2014
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