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Rated 4.2 out of 5 by 434 reviewers.
Rated 1.0 out of 5.0 by Platinum Member Means Nothing to this Hotel No recognition to platinum member. No upgrade to the room. No newspaper and more to that I did request in my reservation a smoking room and they charge me GBP300 as a fine for smoking in the room !!!!!!!!!!!!!!! December 9, 2013
Rated 4.0 out of 5.0 by Congratulations to regents park hotel A very pleasant stay. Arrival and registration pleasant and efficient. Foyer pleasantly decorated for Xmas. Room excellent although bathroom rather cramped. Cleanliness perfect and chamber maiding Outstanding. We ate breakfast and dinner in the restaurant where the food was good and the service attentive. The management and staff are to be congratulated ! December 5, 2013
Rated 5.0 out of 5.0 by Nice stay due to my platinum status, I was upgraded to an executive room which I found it clean, nice design and comfortable bed. the hotel is refurbished recently. therefore it is clean with nice design inside. by the way the staff are very friendly which make the stay much more pleasant. December 5, 2013
Rated 5.0 out of 5.0 by A lovely experience We thoroughly enjoyed our stay at this hotel, the room was lovely and the service was excellent. I would highly recommend this hotel. December 4, 2013
Rated 5.0 out of 5.0 by Friday night in London Centre Really good hotel for staying in West End. Short walk from Oxford Circus tube or Regents Park. Check in staff really helpful and polite. Black out curtains and no sound pollution meant we slept brilliantly. Room was clean and well equipped. Good shower, plenty of power and temperature stayed constant. December 3, 2013
Rated 5.0 out of 5.0 by A 5-star to Daniel, the manager I was not happy to find that my room was not made ready for me when I opened the room door. However, Daniel the manager took charge and upgraded me to an executive room with a bottle of champagne on the house! Next day, during the check out, I was not charged for the wifi usage either. The executive room was clean and lovely. The staff were all helpful. Will definitely use the hotel on my next visit. November 30, 2013
Rated 4.0 out of 5.0 by Staff exellient Unfortunately we arrived to find out the agent we booked the hotel with had gone into liquidation. With the assistance of the reception staff the problem was satisfactory resolved (a special mention to staff member Kristine for her help in this regard). From there on our stay was great.All staff were very friendly and helpful.this was our fourth stay and we look forward to next. November 29, 2013
Rated 4.0 out of 5.0 by Nice place but unreasonable cancellation policy This was a nice hotel. I enjoyed my stay, it was clean and the staff were friendly. I will say that the room was quite overpriced. When I booked it I wasn't paying attention and thought the quoted price was for both nights instead of per night so I went ahead. When I realized my mistake I tried to cancel (this was within less than 10 minutes of booking) and they said that if I canceled the room I would forfeit the full amount of my stay. And they charged me to call and get it sorted out. Which I didn't. So, definitely read the fine print! November 29, 2013
Rated 5.0 out of 5.0 by Great location,friendly & helpful sfaff, clean comfortable room with Tea & Coffee facilities Would recommend and will use again. We didn't eat in the hotel as we wanted to get around - close to underground and walking distance to shops and restaurants. Excellent location for either business or leisure trips to London November 29, 2013
Rated 4.0 out of 5.0 by great value Very good location. Buses 88, 453, C2 and tube station about 150 meters distance towards most popular tourisic sites and 25 to the city so you can enjoy sightsing on the way. Very good staff and service, excellent bed, air condition option even on winter time which i used. Good restaurants around the hotel including small supermarket. My best deal in London. November 28, 2013
Rated 3.0 out of 5.0 by Comfortable Good overall but objected to paying for internet which did not give the full time paid for e.g. paid for an hour £5 but only got 40 mins before it closed. November 27, 2013
Rated 5.0 out of 5.0 by Recommend 100 % Had a bril stay in this hotel very clean. Staff very nice cnt Waite to return perfect location. November 27, 2013
Rated 5.0 out of 5.0 by Just what I needed Very happy again with experience at my favourite Holiday Inn in London. Same room again and service at the bar was excellent, both for lunch and for a snack later in the evening. Absolutely no criticism at all. November 26, 2013
Rated 4.0 out of 5.0 by Useful hotel in central London We have stayed here on several occasions over the last few years - and twice this year. I have found the staff to be excellent - polite, welcoming and very helpful. The hotel is rather better than I expect for the prices I have paid (this is London!). Good range of breakfast items with porridge on request! Lots of interesting places to eat so I cannot vouch for other meals... Bedrooms are not huge and bathrooms smallish but we dont't go to London to stay in our room! Rooms facing inwards are quiet. Will we get free internet from next year? November 25, 2013
Rated 4.0 out of 5.0 by First poor experience I have stayed in this Holiday Inn almost every week now for the past 6 months travelling for business. On this stay I have to say I was less than impressed. As a platinum member I did not appear to have any added benefits. I was in a room on 4th floor with 2 single beds. A colleague of mine not on the points scheme was offered a room change to a double bed on his arrival after me - I was not given this opportunity. I then rang reception to try and change to a double room and could not get through for about 20minutes by which point I had to go out anyway. The room had water provided as in the premier rooms but this was not replenished after the first nights stay. The toilet flush then broke on the morning of my check out. I don't see that being a platinum member afforded me any benefits on this stay. November 24, 2013
Rated 4.0 out of 5.0 by Great Choice For Business Traveler The Holiday Inn Regents Park is one of only a few London hotels that provides a service in line with or better than similarly branded hotels outside the capital. Typically such hotels adopt a take it or leave it approach to its guests whereas the staff of the Holiday Inn Regents Park really work hard to ensure the customer experience is a positive one. Bedrooms are well maintained and adequately sound-proofed. Common areas (for example the first floor bar area, are well appointed and welcoming at any time of day. The location of the hotel relative to tube and bus connections could hardly be better. November 22, 2013
Rated 5.0 out of 5.0 by Adjacent to RNOH Outpatients Clinic This hotel is adjacent to RNOH Bolsover Street Clinic. The facilities for disabled people are excellent. The staff were exceedingly helpful, well spoken and always cheerful. I would recommend it to any person with an early appointment at RNOH who live out of London. November 22, 2013
Rated 3.0 out of 5.0 by Comfortable hotel Good all round hotel, could do with your own kettle and coffee in room, although did complain about shower being cold. One thing to be aware of, NCP car park on hotel grounds is really expensive ! November 14, 2013
Rated 3.0 out of 5.0 by Comfortable bed and surprisingly quiet The hotel prices on the desk are astonishing, but it's good value if you pre-book with a deal. The hotel room is comfortable enough and the desk staff are helpful and friendly. The key use in the lift is not clarified sufficiently, either by signage in the lift or by the desk staff - we had to rescue two people who were going up and down without being able to access their floor. They had their keys, just hadn't been told. We attempted to go for a drink at the bar, but gave up. The two staff were unsmiling, obviously not having a good time at all, did not acknowledge us and were fulfilling long table orders. Having waited for ten minutes, we decided to go out for a drink instead which was definitely the right decision. November 13, 2013
Rated 5.0 out of 5.0 by Definitely Yes This was by far the most comfortable stay at any hotel that I have stayed so far. Clean,spacious room with a comfortable bed along with a good working space. The staff is very friendly and always helpful. Loved the breakfast. I am already missing it. Very well connected to the tube and is centrally located. I was able to visit all the important places to see quite easily. Loved the fact that you can practically walk to Oxford Street from the hotel. November 6, 2013
Rated 5.0 out of 5.0 by Superb service and great sleep I stayed for 2 nights. The room was comfortable with plenty of space and work space. I was able to sleep well which is not usually the case when I come to London as it is so noisy - but the soundproofing in the room was great. What really made the hotel so good for me though was the staff - they were so helpful and accomodating and for that reason alone I would definately stay here again. The hotel is so close to Oxford Street and there is a fabulous Tai restaurant within waking distance. One suggestion for the hotel - slightly more choices of vegeterian food or fish dishes, would be good, and not all vegeterians like goat's cheese !! But overall, great location, very clean room, love the choice of pillows and your staff are your biggest asset, look after them! Thank you.. November 4, 2013
Rated 4.0 out of 5.0 by Good room, poor lighting set up, very expensive breakfast Nice room and friendly staff. You couldn't have just one bedside light on, which was inconvenient. The cost of the breakfast was silly and therefore avoided October 31, 2013
Rated 5.0 out of 5.0 by Best kept secret The best kept secret in London-good location and the friendliest of staff-comfortable rooms and excellent breakfast. October 28, 2013
Rated 5.0 out of 5.0 by Excellent Staff Very Helpful First time staying in London and this hotel is great and average price. The staff are extremely helpful and cant do enough for you, the breakfast is excellent and i would stay here again. Excellent service Thank you October 28, 2013
Rated 2.0 out of 5.0 by Complain and still no change The only good thing about this hotel is location. Some amazing staff. General service poor service at breakfast and room service. 4th floor is run down. There has been no change over 2 months (min) even after complaining. October 26, 2013
Rated 5.0 out of 5.0 by Great service and very friendly hotel I thoroughtly enjoyed my stay in this hotel. The staff and concierge were all kind, friendly and very helpful. I felt secure because of the lift only working by card. The position is excellent and near the tube, buses, etc. Only a 10 minute walk to Oxford Street, Oxford Circus, etc. The room was clean, well equipped and I was given extra pillows, blankets, scissors, speciality teas which arrived a few seconds after I requested them. The breakfast was excellent and the large mugs were a pleasure after the small coffee cups in other hotels. The poached eggs that I requested were excellent. Would definitely stay there again and I hope very soon!!! October 26, 2013
Rated 4.0 out of 5.0 by Great location In general the hotel was a good experience with reasonable room size, cleanliness and friendly service. The location was excelent, very close to the tube and to the main attractions in central London. October 24, 2013
Rated 5.0 out of 5.0 by Fresh clean room. Very helpful staff Stayed as part of a Show and Stay package for my wife's birthday. The reception staff couldn't have been more helpful and took pride in their work introducing us to all the facilities on offer. The room was available earlier than expected enabling us to relieve ourselves of our bags before heading off to Oxford Street. My wife commented on the fresh smell in the room on arrival. Very clean, comfortable and the inclusive breakfast was superb. Altogether a very enjoyable weekend all round and we would have no hesitation in booking again. October 23, 2013
Rated 5.0 out of 5.0 by Lovely stay in London Favourite Holiday Inn in London. Staff are so welcoming at reception - make you feel like you are visiting friends/family not just another hotel. What more can I say - this hotel is the perfect place to stay when in London. October 23, 2013
Rated 2.0 out of 5.0 by Tired and expensive This Hotel needs revamping from Management down to accomodation standards. As a Platinum Elite member services differ negatively to other properties in the chain. No free wifi or water in the room. We were also subjected to a fire alarm going off at breakfast on day 1 and whilst safety is paramount, there was no excuse for holding a test at the same time the following morning. Over priced for what you get and anyone paying the full rack rate are in for a disappointment. October 20, 2013
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