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Rated 4.4 out of 5 by 460 reviewers.
Rated 4.0 out of 5.0 by good location Easy walk to train station. Staff are very nice. The quality of restaurant food let's it down. February 11, 2016
Rated 5.0 out of 5.0 by Super service and excellent accommodation i used this hotel a couple of times and every time I find the staff extra helpful and the room superb. I use room service for dinner and breakfast both are excellent. I will love to come back again and again. February 5, 2016
Rated 5.0 out of 5.0 by Excellent stay From arrival to departure the professionalism and attention to detail was impressive. The hotel was spotless, the staff friendly, approachable and attentive. The food and customer service/experience was superb The car parking facility was secure with ample space for general parking and sufficient parking areas available for customers with additional parking needs. February 4, 2016
Rated 5.0 out of 5.0 by Great as ever I've spent the best part of the last 3 months in this hotel. The staff make it a great stay every week. When you are away from home good customer service makes a real difference and Sutton Holiday Inn providers it in bucket loads. From management through to cleaning staff, everyone is friendly and accommodating. February 1, 2016
Rated 4.0 out of 5.0 by Central location Value for money. Good facilities for business travel. February 1, 2016
Rated 4.0 out of 5.0 by Comfortable and convenient hotel Great service from staff and a good nights sleep. The hotel room is a comfortable temperature that you can adjust (it's quiet and actually works). The shower is powerful without temperature fluctuations in the morning. The room is quiet and spacious. The bar and restaurant area are relaxing and inviting. February 1, 2016
Rated 5.0 out of 5.0 by Staff a great credit to the Hotel We have been staying here for the last 14 months due to my Husbands treatment and each time the staff have been excellent and helped us cope with the situation at hand. They have become good friends to us over this time and have looked after us exceptionally well. There is always a smile and constantly ask how things are going. It was our 25th wedding anniversary last week and Denise had organised to have 2 swans (towel kind!), card, wine and strawberries & grapes in our room. This was a lovely gesture, very unexpected but very much appreciated by us both. January 30, 2016
Rated 3.0 out of 5.0 by Holiday inn Sutton I come to the holiday inn Sutton Surrey monthly as a get away to chill. The service on front desk was ok, my complaints are never dealt with. Past 3 stays I've had problems and no one has dealt with them. The walls are not sound proof. You can hear your neighbours convos and everything. Apart from that the hotel is clean and practical as near the station. Also being a IHG member stays become cheaper which is a plus but previous stays I'd have like a welcome packet in the room or free upgrade past 5 months nothing like that. January 28, 2016
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