Rated 4.5 out of 5 by 90
Rated 5.0 out of 5.0 by Mojitos Fantastic stay
We stayed at this hotel when we came to a friends party. After the last experience my husband had in a Holiday Inn (Bristol) where he didn't sleep we weren't expecting much. However we were pleasantly surprised. The rooms were lovely, the staff were welcoming and couldn't have looked after us better. A fantastic stay looked after by fabulous staff. Thank you.
December 4, 2013
Rated 4.0 out of 5.0 by Ethan94 I don't like the staff at all.
Upon arrival i was immediately subject to the condescension from staff members and generally treated as a minor or misfit as opposed to a valued customer, i felt the staff were old fashioned and judged me based on my appearance. I was subject to ridicule when i went to pick up a takeaway delivery from reception and throughout my stay generally treated with a short and snappy temper as opposed to the warm gentle approach expected from those working in the service industry. I ordered a taxi and when i got to reception the duty manager, Denise quickly scrambled for a phone and said to me "they have been engaged the whole time" a blatant lie which resulted in me missing an appointment as i had to wait over 30 minutes for a taxi.
The room was ordered as a deluxe room which was misleading as i was lead to belive i was paying with a room with the advertised chocolates and beverages on the description of the room as well as "upgraded toiletries" which i didn't recieve...i got bog standard no brand soap and shower gel as well as no hand soap and no toothbrush or toothpaste the chocolates described were also not present and when i mentioned this to staff they reluctantly brought up a mars bar which i felt was a bit slap dash and uncomplimentary. Also i had to request slippers (which were too small) and found that is the robes were used i would be subject to a £35 charge. i opened the mini fridge to be greeted by a piece of paper stating that anything i took (the "complimentary" water i assume included) would be charged from my card after departure. As for the room i liked it but one of the lights were not working and the tv wasnt able to switch to any other modes which meant i couldnt play my own media that i brought along with me. I called down to reception multiple times for various reasons and was always greeted by a monotone reluctant staff member who seemed tasked with my issues. I was charged a shocking £15.95 for breakfast and i wasnt asked how my stay was on departure. Overall a nice hotel but the staff and prices ruin it (2.50 for a can) i felt this put a damper on my birthday and would perhaps choose a competitor in the future
December 3, 2013
Rated 4.0 out of 5.0 by Fred66 Good Service
I had a good nights sleep, and an early breakfast the staff looked after me very well.
November 28, 2013
Rated 4.0 out of 5.0 by Audax107 Contradiction
It is a strange thing (this goes for many hotels): it must be a very expensive thing to have a swimming pool that hardly no one uses and not charge it. On the other hand: everybody uses wifi and what is the cost? But they charge it!
I do not understand this.
Otherways: good hospitable hotel, friendly staff, even a boiled egg is brought at your table at breakfast, freshly cooked.
I come here once a year, already about 8 or 10 times, and always return.
November 27, 2013
Rated 4.0 out of 5.0 by Reddancinggirl Family Stay
Loved the location of this hotel and we paid a fair price on room only, however breakfast prices were difficult to find and very expensive (£47 for a family of 4) will eat in town next time. The pool and spa area were great and a real treat to have.
November 19, 2013
Rated 4.0 out of 5.0 by Tush31green Great service and tasty food
Have stayed at the hotel on numerous occasions and the staff are always professional, yet warm and welcoming. Great bar food and would recommend staying at this hotel
November 19, 2013
Rated 4.0 out of 5.0 by Welshi5 Really comfortable and great service
This is not the first time that I have stayed at the Holiday Inn at Sutton.The staff here are very friendly and tentative the food is great and the hotel is very clean and comfortable. If you plan to visit London then the Holiday Inn Sutton is highly recommended.
November 5, 2013
Rated 5.0 out of 5.0 by SomeFamilyGuy Great pool!
After a long way driving, nothing better than relaxing by the indoor pool (ask my children)... and recharging batteries to attend several appointments in the hectic London city!.
This hotel offered a very pleasant stay, room was huge, clean and quiet... fitted with nice furniture and relaxing colours. Children breakfast was complimentary and that's a plus. Adult breakfast and overnight parking was chargeable so remember to have the extra money.
November 1, 2013