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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 614 reviews
92%
Recommend This Property

Ratings Breakdown

614reviews

  • 5 Stars
    358
  • 4 Stars
    170
  • 3 Stars
    51
  • 2 Stars
    21
  • 1 Stars
    14

Holiday Inn Sutton February 16th

By

February 19, 2017

club

Reception staff were very warm and welcoming.
Bar area is not very inviting, annoying music on large screen,service very slow.

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Great staff but hotel in need of upgrade

By

February 18, 2017

club

I need to stay in this hotel extensively for business over next few months and no other hotels in area. Great staff but hotel very tired and need of upgrade, particularly the bathrooms. Furniture in room I was in falling apart and covered in crayon and the old sanitary ware in the bathroom gave the impression it was not clean. No way to take a shower without flooding the bathroom floor! Room service food good; breakfast not so much so. On the plus side, convenient location and rooms quiet

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Comfortable bed and great service

By

February 17, 2017

Until now I have never let down by the Holiday Inn Hotels. Good service, Efficient and nice staff. However, the dinner was average.

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Comfortable, convenient.

By

February 16, 2017

club

Stayed here due to it being close to The Royal Marsden Hospital. Will stay again during the course of treatment.

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You need to updatre bathroom

By

February 16, 2017

club

The bathrooms are very old; the water is running good but fixtures and tiles are too old

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Sutton Feb 2017

By

February 15, 2017

club

Excellent venue near to where I needed to be. Parking, check in and room all available, easy and spacious. Staff courteous and friendly, food and ding options excellent.

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Value for money and nice

By

February 14, 2017

club

A nice comfortable, clean and quiet hotel that gave us a good nights sleep and a nice breakfast in the morning. Highly recommended.

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Sarzie

By

February 12, 2017

club

Great hotel in central location. Excellent facilities and friendly staff, A real winner.

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Bon hotel juste trop cher

By

February 11, 2017

club

J'ai passé un bon moment dans l'hotel qui apporte ce que je recherche
Une chambre grande et confortable et propre
Une connexion internet de qualité pour travailler
Un gym
je suis déçu du prix trop important pour un hotel qui n'est pas non plus d'un standing luxe

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Great location but old property

By

February 11, 2017

club

Located very close to the Sutton high street and train station. The rooms are neat and clean and well maintained. The service standards during the breakfast hours have taken a hit recently. They no longer offer hot egg preparations like omelette on demand and tea/ coffee on the table. In my view these are basic services during breakfast hours for such a property. Overall, the value for money could have been better.

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Very nice hotel

By

February 10, 2017

club

This is a very nice hotel based in Sutton. The hotel is clean and the staff are very helpful. I would definitely stay again.

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lovely hotel

By

January 30, 2017

platinumelite

Everything about this hotel is excellent. Maybe the car park is a little small. ..

Posted byHotelStaff
February 04, 2017
Dear Timotei Thank you for taking the time to review your recent stay with us. I hope we have the opportunity to welcome you back in the near future. Yours sincerely Denise, Front Office manager
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