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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 651 reviews
92%
Recommend This Property

Ratings Breakdown

651reviews

  • 5 Stars
    379
  • 4 Stars
    178
  • 3 Stars
    55
  • 2 Stars
    24
  • 1 Stars
    15

Really nice hotel overall

By

26 April 2017

club

Great hotel check out is 12pm which is nice as no rush in morning. Big plus for me. However some meals in room service was big let down - food (ribs) were hard as rock and couldn't eat them. Seemed foods were microwaved. They did replace at no extra charge but this type of food was something I wouldn't expect to get from holiday inn. Burger was better. Lasagne was eatable but again dry due to being in microwave. If this was sorted would be excellent as this lets food down. Room nice clean and slept well. Hotel staff at check in was excellent. Facilities great. Brought up fridge for our son who can't do without milk in night/early morning. Breakfast was great. Parking should be included in business stay rates not extra £8. I was told this was included in phone and told st reception it wasn't. When I raised this it was waived. So overall happy would visit again just please stop microwaving food!

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Nice Hotel but stench of cigarette smoke in corridor let it down

By

25 April 2017

club

Nice Hotel but the stench of cigarette smoke in corridor let it down. The receptionists were polite and helpful, breakfast was plentiful. The room was clean and comfortable.

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Mmmmmm

By

21 April 2017

club

All absolutely fine. Good location, clean and pleasant. Breakfast.good and araff pleasant.

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X

By

12 April 2017

club

We used the hotel as part of the deal for Chessington, value for money just the restaurant in the evening was a let down for the group.

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Sutton Holiday Inn

By

12 April 2017

Stay was trouble free and what we expected. Only slight issue was that breakfast service was more impersonal now.

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Business Stay

By

10 April 2017

club

Comfortable room good location value for money bathroom needs updating.

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Comfortable bed and great service

By

10 April 2017

My stay was excellent as the staff and facilities made it all easy and comfortable

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Traffic noise and poor restaurant service

By

09 April 2017

club

Hotel very tired, traffic noise in some rooms is unbearable. Restaurant service was very poor but the food was good

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Stay overall

By

05 April 2017

club

Excellent stay and a good breakfast staff respectful and no problems at all to complain abour

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Overall a positive experience

By

04 April 2017

club

Overall the stay at the Holiday Inn in Sutton was a positive experience. Facilities were excellent. Room was clean and of a reasonable standard. Air con didn't work and neither did the wireless internet. Plus no fridge in room.

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Very good staff

By

03 April 2017

I've stayed here a few times, staff are always welcoming, professional and friendly - much appreciated.

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Very good service

By

22 March 2017

club

Excellent stay had a wonderful weekend. Staff all so friendly and helpful. They were so child friendly my daughters loved the experience. I've never stayed in such a friendly hotel. From entering the hotel we were all made so welcome. Staff very professional nothing was to much trouble. Restaurant was busy but all staff members were excellent at their jobs and the food was lovely. My daughters received activity packs at reception and at dinner and stickers at breakfast. They loved the milk and cookies and had them in bed. Will definitely return to this hotel and highly recommend thank you for a lovely weekend and for making it so special for my children. Lovely hotel team should all be proud of the high standards of service you provide.
Clean tidy hotel ,rooms were lovely just what we needed for a special weekend away.

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