Rated 4.4 out of 5 by 379
Rated 5.0 out of 5.0 by lucymay42 Excellent staff!
Only stayed here for one night but all the staff were great, all very friendly and welcoming.
The only comment is a personal one as I always find the beds too hard and the sheets could do with being a bit bigger so they stay nicely tucked in. Feather pillows would be great too!
Other than that a very pleasant stay
August 28, 2015
Rated 4.0 out of 5.0 by TouristLondon Altes Hotel, abseits von London, gutes Personal
Letztlich war es das Hotel in meinem Budget, welches ich im Umkreis gefunden habe und am besten 4 Personen in einem Zimmer unterbringt, so dachte ich bei der Buchung zumindest. . Leider etwas abseits von London, sodass die Fahrt mit dem Auto in die City 60 Minuten in Anspruch nimmt. Das Zimmer war leider ziemlich alt möbiliert und das Bad etwas klein. Die Betten waren sehr gut, gerade für 4 Personen 2 Doppelbetten ist komfortabel.
An einem Tag ist das Warmwasser ausgefallen, dafür habe wir von der Rezeption 1x kostenloses Frühstück bekommen, welches ganz in Ordnung war. Jedoch zu teuer, wenn man es bezahlen würde (über 10-15 GBP pro Person pro Frühstück). Der Swimmingpool und das Fitnessstudio haben mir gut gefallen.
Jedoch muss ich sagen, dass mein 1-Tages-Aufenthalt in einem 4-Sterne Hotel einer anderen Kette bei Docklands besser gefallen hat und besser in der Stadt gelegen war, trotz Sofabett. Das Zimmer hatte eine deutliche bessere Ausstattung und Komfort gehabt. und hat genau so viel gekostet. Daher sieht das Preisleistungsverhältnis bei diesem Holiday Inn Hotel etwas schlechter aus.
August 24, 2015
Rated 4.0 out of 5.0 by Nguyen Ngoc Son Good hotel
Clean and comfortable room; kind and friendly staffs
August 24, 2015
Rated 5.0 out of 5.0 by Zingomfski Personalized service
Friendly staff who are always cheerful and go out of their way to make your stay all the more enjoyable. Special thanks to Sandra for her help and knowledge around the area.
August 21, 2015
Rated 4.0 out of 5.0 by johnwey81 Good hotel all round
I've stayed here a couple times and the staff are fantastic all round and remember the regulars, which always makes you feel very welcome. They go out of their way to make you feel comfortable and assist you with any request.
August 17, 2015
Rated 5.0 out of 5.0 by Ivy23 Lovely staff
As my husband is a patient at the Royal Marsden hospital in Sutton we have been staying at The Holiday Inn at Sutton most weeks for well over a year now & we can't thank them all enough for all the help & support they have given us. From the Manager, Reception staff, Restaurant staff, Cleaning staff every one of them have been so kind to us.
We only had to ask for extra tea bags, sugar, extra pillows etc & they were there.
The Restaurant menu has everything you can think of for all tastes.
We certainly can recommend the Holiday Inn at Sutton - the staff are like one big family & they included us in their family.
August 16, 2015
Rated 4.0 out of 5.0 by Octavios An Average Hotel
Having travelled extensively and having always used IHG hotels I am becoming increasingly aware of the falling standards in Holiday Inns.
This hotel is in need of upgrading the rooms were dated the furniture shabby and the whole feel a bit grubby.
Fortunately the staff saved the day.
The girls on the reception were very polite,in the restaurant they were helpful even if a bit slow and in the leisure club the guy was pleasant.but the the changing rooms were disgustingly dirty.
August 14, 2015
Rated 5.0 out of 5.0 by pareen59 friendly staff and great services
we love this hotel and without hesitate we choose it because my self and my children love every single part of it specially Breakfast
August 14, 2015