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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
89%
Recommander cet établissement

Impression générale

4,3

en fonction de 1424 avis
89%
Recommander cet établissement

Ratings Breakdown

1424avis

  • 5 Étoiles
    787
  • 4 Étoiles
    399
  • 3 Étoiles
    124
  • 2 Étoiles
    60
  • 1 Étoiles
    54

Brilliant location

By

décembre 14, 2020

Friendly staff lovely location easy access for parking and access ramps for wheelchair access

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Very poor

By

décembre 12, 2020

club

Food was horrendous. Room wasn't clean in the entire stay, resulting in stacked dirty plates. Breakfast items missing on both days

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Good Night

By

décembre 12, 2020

This hotel has excellent staff, food and bed. I could not wish for better.

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Great staff

By

décembre 11, 2020

Had a great stay and the staff are great and very friendly and helpful.
When I am in area, this is the only place that I will stay.

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Comfortable bed and great service.

By

décembre 11, 2020

Excellent visit to this hotel, the venue was set up in a very covid secure way. I felt very comfortable staying here.

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Is this a hotel or a refuge centre?

By

décembre 07, 2020

Stayed on Thursday 3rd December. The Holiday Inn Sutton seems to of been turned into a hostel for people who have for various reasons been made homeless. Whilst I actually applaud the Holiday Inn for doing this , and especially in this climate , they need to decide if they are one or the other . There is no social distancing , little hyegine and I actually saw a member of staff attacked . If you want to ask guests to adhere to the current rules , they must be the same for "residents" ...You cannot combine the both

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Parking / Stay

By

décembre 06, 2020

club

Would have liked free parking for guests or at least for the first 24hrs. Very clean rooms and great service from staff.

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Fine hotel in a good location

By

décembre 05, 2020

Clean and tidy hotel with friendly, helpful staff. Onsite parking and decent sized rooms.

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Stay

By

décembre 04, 2020

club

Room was a bit tired and dated and could do with upgrade

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Well located hotel but staff not great

By

décembre 01, 2020

First impressions last... and here they weren’t great.
One person in front of me, and it took three staff 25 min to check her in, with me stood waiting. Took 10 min to acknowledge me and I was told to wait.

Rooms ok, but a little old and tired.

Food was room service only - ok, but as usual for holiday inn very over priced.

Parking - wasn’t aware of the expensive parking charges not included

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Great stay

By

novembre 29, 2020

Lovely hotel, food was spot on and staff always prepared to help and have the safety of clients at the top of there list.

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Clean, comfortable and wonderful service

By

novembre 22, 2020

I booked a room for the night the property was clean, comfortable and the staff, particularly Magda on reception were excellent and ensured that my stay was and needs were met.
I am currently at patient at the royal Marsden hospital and undergoing treatment therefore being mindful of social distancing and cleanliness are imperative for me. Magda called me after checking in to make sure everything in my room was ok and asked if I was comfortable, lovely customer care.
I have already recommended the holiday inn to other patients who may require an overnight stay. Very reasonable rates too. Room service and food were excellent as well.

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