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Rated 3.9 out of 5 by 128 reviewers.
Rated 4.0 out of 5.0 by No Problems During My Stay Thought it was a nice hotel and really don't understand why it's rated so low. Room was spacious and clean and the facility, overall, was in excellent shape. Only complaint involves the plastic cover on the mattress which is noisy and generally uncomfortable. I've stayed at one other Holiday Inn property that did this and I didn't like it then and I didn't like it this time. Hope this isn't a new trend at HI properties because if it is, they will definitely lose my loyalty. September 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean room. I stayed at this hotel during business travel. It met all expectations and exceeded some. I was particularly impressed by the great night of sleep I got thanks to the comfortable bed and pillows. September 26, 2014
Rated 4.0 out of 5.0 by HI Lou Apt Rooms need better lighting. plugs need to be updated with USB as found in newer hotels. September 19, 2014
Rated 5.0 out of 5.0 by Great Hotel Clean lobby and elevators, staff are friendly and helpful, location is perfect if you're coming from the airport September 19, 2014
Rated 5.0 out of 5.0 by the general manager went above and beyond - much appreciated ! there were difficulties at the time of booking due to a problem with IHG Break Points promo, but the GM came to the rescue, and fixed the problem. Thanks, Robert ! never figured our why the pool was closed, but that wasn't such a big problem - didn't have that much time in Louisville, anyways. otherwise, a GREAT stay ! September 15, 2014
Rated 4.0 out of 5.0 by Hotel great. Shuttle service THE WORST!! I always love to stay at Holiday Inn's however, they have a horrible shuttle employee. September 14, 2014
Rated 5.0 out of 5.0 by Clean, convenient, comfortable, and friendly We have stayed at this hotel twice in the past 2 years. It has been convenient to get to and the accommodations are clean and nice. We usually stay at Holiday Inn Express locations and, as Priority Club Members, were pleased to find that this hotel offered vouchers for a breakfast. September 12, 2014
Rated 3.0 out of 5.0 by Family visit Over all stay was good. Had a maintenance issue and it wasn't really handled in the most satisfactory way. September 11, 2014
Rated 5.0 out of 5.0 by Tennessee Business Traveler Staff is exceptional! Service is superior! I highly recommend! September 9, 2014
Rated 5.0 out of 5.0 by clean comfortable room Found the hotel to be clean and comfortable. Nice bed and staff was very helpful. Would stay at this hotel again in the future. September 9, 2014
Rated 4.0 out of 5.0 by Very friendly staff Always felt welcomed, parking lot is well lit and thier is always someone from the staff in the lobby area that greets you. The overall looks of the facility is nice. September 9, 2014
Rated 5.0 out of 5.0 by Louisville South Great as usual. I love the location and appreciate the service provided September 6, 2014
Rated 4.0 out of 5.0 louisville ironman close to airport and all places you want to visit convenient to fair grounds breakfast excellent and waitress outstanding September 4, 2014
Rated 4.0 out of 5.0 by Nice hotel Very clean with friendly staff. Had an issue with the room door not wanting to open and the staff kindly put us in another room with no issues. Very clean and comfortable. September 2, 2014
Rated 5.0 out of 5.0 by great place to stay great rooms, comfortable bed, spacious room, lots of towels and nice toiletries, excellent breakfast. I will definitely stay here next time we are in Louisville! August 27, 2014
Rated 5.0 out of 5.0 by great location We stayed at the hotel while visiting family in the area, and other than the dryer not being available during our stay, the hotel was amazing! they have an incredible breakfast buffet, the room was incredible, staff great, etc . . Highly recommend this location! August 22, 2014
Rated 4.0 out of 5.0 by Business trip Clean rooms, Nice newer hotel, Great Food and Staff. Would recommend in the future. August 21, 2014
Rated 5.0 out of 5.0 by Staff Service The staff went the distance to make our stay enjoyable. We are coming back! August 21, 2014
Rated 3.0 out of 5.0 by Noisy beds and unaccomodating staff Upon arriving, we realized that there was no sofa for one of our children to sleep on. I asked the front desk for extra blankets/pillows so he could sleep on the floor. No one brought these items, nor did they call us to say they could not provide. Restaurant staff was unfriendly. Front desk used wrong credit card at checkout, even though it was already discussed which card should be used. Pool area was small and there is no hot tub. Two night reservation was split into two separate nights in order to use rewards points , causing us to be locked out of our room after the first night. Overall, not what was expected from a Holiday In experience, especially at the nightly rate. August 19, 2014
Rated 3.0 out of 5.0 by food service Grill The bar and grill needs trained friendly service I was totally disappointed with the food and service August 18, 2014
Rated 5.0 out of 5.0 by Another Great Holiday Inn Stayed at Hotel for PGA Championship Weekend and the hotel/staff were excellent August 13, 2014
Rated 5.0 out of 5.0 by All expectations were exceeded!!! The stay in Louisville was perfect!!! It was a great hotel!! We loved it!! It was the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! August 13, 2014
Rated 5.0 out of 5.0 by Very nice hotel with great accommodations This hotel was a good choice for travelling through or having to stay near the airport in Louisville. Although not the lowest price it was a clean and comfortable hotel as expected from Holiday Inn. Breakfast was excellent and varied with almost anything. Certainly a notch above many others. Would recommend this hotel to anyone. August 13, 2014
Rated 5.0 out of 5.0 by bed breakfast The only down fall to me was not being recognized as platinum member. First time that had happened at any IHG property August 6, 2014
Rated 3.0 out of 5.0 by Good stay, room for improvement. Not bad stay. Used my IHG points to stay there, so I got what I paid for. Only nit-picky things to complain about, usually service is better than this: -Check-in was awkward, not really greeted as a Pt member, not important to me, but other IHG surveys always ask that question. -Got a $4 off coupon for the restaurant that they didn't take off of my bill. I didn't notice till later in the room. -TV list had HBO listed, but it was not to be found, only HBO2, also on the card, was there. I didn't mind it wasn't there, just don't say it is. -Internet access was sllloooowwwww. August 5, 2014
Rated 4.0 out of 5.0 by If you are a light sleeper If you are a light sleeper you will find that from 4am to 5am the planes start coming in. One after another after another. You might want to say in odd numbered rooms closer to the ground floor to distance yourself from the noise. I loved everything else though! August 3, 2014
Rated 4.0 out of 5.0 by Newer and still good shape I was in town for business and this hotel was less than most IHG in area for the two days I was in. The corner room with windows on two sides is a welcome change from the other hotel rooms I'm in. My only issue is noise from the airport. If you run the A/C fan you likely won't hear it, I had to. The UPS planes run a long period of the evening/night. Staff friendly to me and hotel looks cared for. Newer hotel which for the net price was a good value. August 2, 2014
Rated 4.0 out of 5.0 by Louisville slugger Clean and comfortable. No IHG recognition. Standard Holiday Inn free breakfast. Recommended August 1, 2014
Rated 1.0 out of 5.0 DON'T STAY HERE!!!!!!!!!!!!!!!!!!!! Staff is awful and towels are poopy (literally)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! July 22, 2014
Rated 3.0 out of 5.0 by Elevators and pillows One of only two elevators was out of order all week. The signs were written in magic marker and hung with scotch tape--very unprofessional. The pillows were large and lumpy foam. Most chains now provide different types of pillows in each bed so that the guest can make a choice. Very Uncompfortable. July 15, 2014
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