Rated 4.0 out of 5 by 217
Rated 3.0 out of 5.0 by amanda8thomas7 good and near highway
one of my favorite places to stop when traveling from TN to Mi. the pool need some attention and i wish there was a hot-tub there.
otherwise a very clean location.
July 29, 2015
Rated 5.0 out of 5.0 by Blueboat Great Staff
I always enjoy staying at this property. It is very nice and clean .
July 25, 2015
Rated 2.0 out of 5.0 by PrissyPrissy Weekly Stay
The hotel refused to allow an early check-in although the hotel was practically empty. I called the night prior to inquire about an early check-in and the front desk clerk told me there were 59 rooms available. The call was made at about 11 45PM the day before arrival. When I checked in-the front desk clerk told me she could not allow any early check-ins because there were no rooms available. When I explained the call I made the night before, not to mention the numerous rooms I could see from the outside with the curtains open waiting for guests, the clerk tried to convince me that 59 rooms were rented the night before and the hotel was sold out. YEAH RIGHT....6 cars in the parking lot and many rooms available. When I finally got to my room, I was exhausted from sitting on the uncomfortable furniture in the lobby.... VERY BITTER TASTE!!!
July 21, 2015
Rated 4.0 out of 5.0 by wefsfes Great hotel; terrible television
Television picture is terrible. After a hard day at work, it would be nice to relax and watch television. The tv reception is comparable to the 1980's.
July 19, 2015
Rated 3.0 out of 5.0 by digimer Nice staff, lots of problems with the rooms
Had to be transferred;
First room was missing a bed-side light, had a broken bathtub stopper (rubber seal missing so it wouldn't hold water) and there was a big bug crawling up the wall. Informed the staff who brought the keys to the new room to me, which was nice.
Second room had a jacuzzi tub, which was nice because the normal bathub's stopper was also broken. The big tub held water, but the stopper didn't seal well, so the tub made a terrible vibration unless I put a little pressure on the stopper. Finally, after the bath I wanted a tea, but the heating element of the kettle was rusted out.
The building looks nice, but either they have some serious maintenance staff issues or I had really bad luck.
Lastly; There is no complimentary breakfast, a first in all my HIE experience. I usually grab a coffee on my way out the door, but that wasn't an option, only a sit-down (paid) breakfast as best as I could tell.
All in all, nice staff, but very sub-par experience. This is my second HIE experience in a row that had issues... I may find myself looking for a new chain if these issues persist.
July 5, 2015
Rated 4.0 out of 5.0 by muckjoy my experience
I stay at this hotel on average every other week. Everything about the hotel is average with the exception of the reservation process. In spite of the fact that I have stayed at the hotel for the past 4 years, when I call to book a room they struggle to recognize me, can't find my rate and are often less than interested in the booking. Beyond that the room is very average or below but the rate is competitive. When I am in the hotel the staff is courteous and considerate. The property as a whole is average or below, the location is great for my business purposes.
July 3, 2015
Rated 3.0 out of 5.0 by K_Mos Good service and comfortable accommodations
This is an average IHG property. The fact it is right next to the airport is a major convenience. The room was clean. The decor and furniture need to be updated, which is why the overall rating is average. Surprisingly quiet. Good place to stay if traveling for business. I would stay here again.
July 3, 2015
Rated 5.0 out of 5.0 by Brenda65s Comfortable bed and great service
Was great as I expected. Will stay again if in the area.
June 30, 2015