Rated 4.1 out of 5 by 237
Rated 3.0 out of 5.0 by Scott TN Somewhat Disappointed
I stayed at your location for 2 weeks. I was supposed to be on the business level King Size Bed during my stay, however after my 3rd night the toilet continued to flush and over and over at 1:30AM and it ended up flooding my room. when the gentleman at the front desk came to assist all he initially did was stop the toilet from flushing and then asked me why I did not stop it. Did not show any concern for the fact that I had to be awake in 4 1/2 hours later, was given a double queen size room with no assistance in moving all of things in the middle of the night. When I called to make sure the 6AM wake up call was transferred he informed me the lady at the front desk that confirmed for me earlier that wake up call in the old room was actually not entered. The wake up calls were also not entered on 2 other occasions during my 2 week stay. That is the negative. Now the positive, two workers at the hotel made the rest of the stay very pleasant. Danielle at the front desk is truly one of the nicest and professional workers I have ever met. Very helpful and made me feel like a welcomed guest. Also Alicia the restaurant manager showed the same kind of professionalism and those two made my stay more positive than negative. Restaurant offers good food and reasonable prices. The dryer in the laundry room is useless. It takes two dollars per dry and after 3 or more drying sessions you can take your still damp clothes back to your room and let them dry in front of the air conditioning.
October 27, 2014
Rated 5.0 out of 5.0 by Top Tier Great Staff, but eroneous charges
Great staff and stay at the hotel. The rooms and furniture are comfortable. My only two gripes are that the shower could use a door and they tack on a "Safe Warranty" to every night in the room that should be built into the room rate or discontinued. If you like Italian food, make sure you eat dinner one night in the restaurant. The food is great (and freshly made not freshly thawed).
October 27, 2014
Rated 5.0 out of 5.0 by Brightsy Thank you!
I really enjoyed my stay here, I look forward to coming back.
October 26, 2014
Rated 5.0 out of 5.0 by vlind great stay
front desk team was great and manager was exceptional helping with reservations and small issues. nice hotel not what you would expect from holiday inn
October 25, 2014
Rated 4.0 out of 5.0 by ms317 Madison West
Okay place to stay. Felt safe to go out for a run. I'd stay there again!
October 24, 2014
Rated 4.0 out of 5.0 by Grandmom K Great hotel for kids!
The hotel was attractive, room was clean and comfortable. The water park was great for kids! Could use some brighter lighting. Onsite restaurant was great, food was excellent with the exception of the breakfast buffet. I was disappointed that it was not complimentary. The buffet was no different than most free breakfast that I have had at other similar hotels, and it cost $10.95. The waitress didn't offer us a menu and never returned to refill our coffee. Have to say that was our only negative experience though! Would definitely go back.
October 23, 2014
Rated 5.0 out of 5.0 by Dr. Tomm clean,comfortable, and great staff
I enjoyed everything about my stay and would recommend this place to anyone
October 22, 2014
Rated 5.0 out of 5.0 by MeMa Mary Clean rooms, great service, water park awesome
Excellent over all.
The rooms were excellent. Staff were friendly.
My Grandbabies enjoyed the water park.
It was a relaxing, fun week-end with family.
After visiting with family members, my Grandbabies could not wait to get back to the hotel to swim.
After a 7 hour car ride with little ones, the water park is what we all needed.
October 21, 2014