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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1524 reviews
86%
Recommend This Property

Ratings Breakdown

1524reviews

  • 5 Stars
    837
  • 4 Stars
    382
  • 3 Stars
    156
  • 2 Stars
    98
  • 1 Stars
    51

Awesome Stay!

By

January 22, 2020

Seth and IHG reservation staff were wonderful! They were very accomodating in making our reservations and making our stay very enjoyable.

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Comfortable bed and great service pool is awesome

By

January 20, 2020

club

Loved the hotel great place for the whole family a lot to do pool my kids loved we had a great time planning our next visit soon

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Bad bathroom but great service

By

January 19, 2020

Bathroom layout was very unusual and towels had stains. Room was outdated but customer service was good.

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Holiday inn Madison west

By

January 17, 2020

club

I think the holiday inn is a very nice place a few minor updating could be done such as the kids king suite could have doors To the bunkbed area and the walls all the way to the ceiling to keep the noise down from the other room the pool was nice and it was easy access from the room

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Great room size

By

January 14, 2020

Waterpark was great for young kids. Pillows were nice, restaurant was good

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Great room service food

By

January 11, 2020

platinumelite

The room was quiet and clean. The bed was too firm for my liking.
Room service food was excellent and the cost was reasonable.

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Great time

By

January 11, 2020

club

Fun and relaxing. Very clean. Lots of fun for the kids

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Good hotel for families

By

January 08, 2020

platinumelite

Overall it was a good experience. The hotel was forthright about their remodeling project and I was aware of it before arriving. The rooms were well used, which was fine, considering I was with my family. We booked two rooms and were a little surprised neither room had a bath tub. There was a problem with the shower water temperature in one room (either extremely hot or cold, but nothing in between), but we didn't notice until late in the evening so we didn't report it. Our second room shower was better, but we had to run the water for a couple minutes before it got warmer. I am sure this was related to the remodeling. Before we left, I let the manager know about our shower issue and he down the info so it could be fixed. The water park was a nice touch and the kids seemed to enjoy it.

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Great service. Children friendly

By

January 03, 2020

Stayed overnight for New Years Eve. They had fun activities for the children. Not enough going on for the adults but overall a very nice relaxing low key New Year's Eve.

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don

By

January 02, 2020

Mostly okay. Had a timing issue checking in. Perhaps because of upcoming Holiday. Kids enjoyed themselves. Rooms were fine.

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Great stay with young children

By

January 01, 2020

club

We stayed here for three nights with two young children and had a fantastic time! The pool area was great- not overwhelming but enough to be special. We had a suite room and loved having a small kitchen and table to spend time at. The kids also really enjoyed having a patio that overlooked the waterpark. We ordered pizza from the onsite restaurant two nights and highly recommend the hand tossed- it was delicious. Overall we had a great visit and will definitely be coming back!

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Great hotel

By

December 31, 2019

club

Had trouble with the rear door not closing and we got different rooms right away and even got a perk from the hotel. Nice place, great pool. I plan to book again soon.

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