Rated 4.0 out of 5 by 129
Rated 4.0 out of 5.0 by JELMKE Water park getaway
Comfortable beds, nice and responsive staff. Good value and convenient for a nice getaway with the kids. Waterpark is very nice- perfect size and fun for all ages. Restaurant on premises which had pretty good food, too. Would highly recommend!
February 26, 2014
Rated 1.0 out of 5.0 by Hockey2014 Noisy fan and staff without initiative.
The fan in our room was so loud that we had to turn it off. Then our room was unbearably stuffy.
The pool was out of towels for an hour and a half despite us telling the bartender and 2 lifeguards.
We had charged drinks to our room as a credit card was required for "incidentals" at check in. We received 2 phone calls from the front desk later and were told that the account wasn't opened so I needed to give a credit card number. These calls were after 9 at night and woke up our kids.
As this area has several other hotels I would certainly look elsewhere.
February 26, 2014
Rated 4.0 out of 5.0 by sn12 Staffing
my overall stay was nice. the only problem I had was hearing how rude the front desk lady was to the children that were coming from the game room telling her about their stuck money. I mean I noticed it and I wasn't the only one in line. their was a lot of kids in the hotel and halls but I felt once I got to my room I was away from it all, maybe the end room helped!!!
February 25, 2014
Rated 5.0 out of 5.0 by Jean59 Excellent service, very nice room
Went there for a weekend get a way with grandkids, had a wonderful time, staff very accomodating, room was very nice, would recommend to anyone.
February 16, 2014
Rated 4.0 out of 5.0 by Eelthan Great management team here
We made a four hour drive up from south Chicago through a snow storm with three small children to find that our room was not ready. After waiting and hour, we arrived back to the hotel and was given the wrong room (This happenend twice). Obviously frustrated, we called back down to the front desk to ask again for the room we booked. After all of this Kelly the manager was great, she got us into our room and took great care of us during our stay. We ended up having a great time and look forward to coming back very soon. Thanks again to Kelly and her team.
February 5, 2014
Rated 3.0 out of 5.0 by Pody14 Comfortable bed but inoperable remote for TV
Our stay was good but there was no hotel bar open and the remote for the TV did not work and the second remote was missing.
February 4, 2014
Rated 4.0 out of 5.0 by rochon61032 Pool side room...
We've been to this location several times; it is great for smaller kids with the smaller indoor water park. We had not try a pool side room. My idea MY BAD! Do not get a pool side room on the ground floor! They are very noisy and impossible to get some rest between 8am and 11pm on weekends. It was my mistake for wanting to try one of these rooms. We will definitely be back but if you want a pool side room make sure it is on the second floor or better yet on the 3rd floor :-)
January 25, 2014
Rated 3.0 out of 5.0 by SuperDaddy Cold water for showers
Overall ok experience. Cold shower in the morning didn't go well for the kids. Water park was nice for my kids 6, 4, 2. They had a blast!! Room was average. Service was very average.
January 17, 2014