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Rated 4.1 out of 5 by 205 reviewers.
Rated 4.0 out of 5.0 by Gotta love Madison What a great city. People inside and outside the hotel are awesome August 31, 2014
Rated 4.0 out of 5.0 by executive level recommended I had a very nice day at the Holiday Inn Madison west. The room was clean. This was not my first stay at this hotel and I chose it because I knew it would be a nice place to stay again. August 30, 2014
Rated 5.0 out of 5.0 by two stays in two weeks nice place, great service. internet was an issue but the fd was able to help me out and the manager apologixed August 29, 2014
Rated 5.0 out of 5.0 by Accomodating Manager and Staff Manager was very willing to assist us with transportation when we had car trouble (although we did not have to use it). Food was excellent on this stay! If you have young kids who go to bed early, we suggest not staying pool side (we were given the option); it's just too noisy. Love the waterpark! Fitness center needs some new weight equipment - nice they offer a place to work out. We are rewards members and will be back! August 28, 2014
Rated 3.0 out of 5.0 by room and supplies we had 1 set of towels for 2 people. we had no coffee left for us the next day. the tollet had too be plunsh, our refrig wasn't working at the time.and the hair drier wasn't working. we did call and the fix the frig, towels, and tollet. August 28, 2014
Rated 4.0 out of 5.0 by Great staff & food. Fun place. Kids above were very loud but they retired early. August 25, 2014
Rated 4.0 out of 5.0 by Clean and Contemporary We stayed at this location to utilize the water park. I have a hard time calling it that. It was a pool with a moderate sized slide. I expected a larger water park for the price. The hotel was clean and the staff was very friendly. Our room was modern and clean. August 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and awesome pool area! We had my daughter's birthday party at this hotel location with the waterpark. What a great stay and a nice hotel! August 22, 2014
Rated 4.0 out of 5.0 by Service We didn't get any washcloths for our second day there. We did not get any glasses or cups for the second day;we had used up and threw away the ones we had so we didn't have any then! :( August 21, 2014
Rated 3.0 out of 5.0 by So so service I have stayed here a few times now but this time the front desk staff was not telling guests about transportation sign up, they were not remembering the breakfast tickets, they gave me half the free drink coupons, and generally just seemed less organized at check in. Again a big function completely clogged the lobby, bar, and hallway to the restaurant. August 18, 2014
Rated 3.0 out of 5.0 by Poor customer service Very disappointed with the over all customer service offered by this hotel. I have stayed with Holiday Inn multiple times and this stay has to be the worst I have ever experienced. I will never stay at this location again. Shuttle service was disappointing as well - vans are not marked with the hotel name so you are guessing which van to approach from the air port. August 18, 2014
Rated 5.0 out of 5.0 by Business Trip Since I keep coming back, that must tell you something. August 12, 2014
Rated 4.0 out of 5.0 Great for Families This Holiday Inn featured so many swimming amenities for families with indoor slides, wave pool and exciting opportunities of pool exploration. The rooms were adequate although carpet was everywhere. The restaurant was great and although quite un-Italian, served many dishes that gave gastronomical pride. The wines too. Apparently there is a 4th floor for IHG Rewards Club members? August 11, 2014
Rated 5.0 out of 5.0 by great stay stayed recently and now staying again with a friend. great front desk team August 10, 2014
Rated 5.0 out of 5.0 by great room, pool awesome! Great value for the room and pool/waterpark. Brought 6 and 7 year old boys and the pool/waterpark was absolutely perfect. Big enough for them to have a blast but not too huge that we couldn't see them at all times. Staff were very attentive when we needed blankets, even called back to make sure we got them OK. Great experience! August 10, 2014
Rated 5.0 out of 5.0 by kids had great time We had a very good time, the kids really enjoyed the water park. The staff was excellent and it was more kid friendly then we had expected it to be. August 8, 2014
Rated 5.0 out of 5.0 by Great stay, needs wifi help Nice place, good rooms, great staff, but needs updating August 8, 2014
Rated 5.0 out of 5.0 by Excellent Family Stay We had the family suite with bunk beds and our kids loved it. Nice sized room with direct access to the pool area. It was very noisy, but you have to expect that with the water park and all the fun the kids are having. Things settled down by 10:30 and we got a good nights rest. August 7, 2014
Rated 4.0 out of 5.0 by Perfect for Business Great choice for the business traveler; only issue is that some of the rooms are in need of updates. August 7, 2014
Rated 4.0 out of 5.0 by Family Fun I felt that this was a good place to stay with my boys. The waterpark had many fun things to do. It wasn't as big as couple other Holiday Inns that we have stayed at but was still good. August 7, 2014
Rated 5.0 out of 5.0 by HI Madison West This property was very nice. The kid suite was nice for the family to all enjoy. The water park was enjoyable for everyone. The restaurant had a good variety for dinner. The only issue was the hotel appeared to be understaffed the night we checked in as we had to wait quite a while until the front desk person came back from helping a guest. Then later in the evening I tried to call down for a wake up call and the phone went unanswered for three tries then I finally just went down to front desk. The sign was up again that she was helping a guest and would be back. Four other guests got in line behind me and had to continue to wait. Then I needed additional pillows and it took quite a long time as the front desk woman was who finally brought them up. August 4, 2014
Rated 5.0 out of 5.0 by Happy and Relaxed Nice pool and game area. Excellent pizza and a good nights rest. August 4, 2014
Rated 1.0 out of 5.0 by Very poor room Room was definitely not ready for guests. No towels July 30, 2014
Rated 5.0 out of 5.0 by vacation stay The only downside I saw to this stay is that my credit card was charged a fee, based on 20% of the bill that had already been paid when I booked the room months in advance. I understand that this is a hold for future charges while staying in the hotel, but I was not informed of this charge and it has still not been refunded to me 5 days after my stay. July 30, 2014
Rated 5.0 out of 5.0 by Quick getaway My family and I had to travel to pick up my car from the repair shop and we wanted to make it a nice little getaway for the evning. July 29, 2014
Rated 3.0 out of 5.0 by Just Average For the price and the name, we expected an above average hotel stay. We stayed one night and we chose Holiday Inn because of the Pool/Water Park area. In one evening, there was an elevator issue (luggage to the third floor by stairs) and an internet issue (no internet for most of our stay), and the pool had to be closed for an hour because of a broken glass (enforce the no carry-in rule). My overall impression is that either the hotel is ready for a facelift or the cleanliness leaves much to be desired. July 28, 2014
Rated 5.0 out of 5.0 by great night sleep and relaxing We had a nice, relaxing stay. The staff was friendly, food was great, and it was quiet. We slept great as the beds were comfy. Great place to bring your family! We will definitely return, the location is great and easy to get around the city. Very clean hotel! July 27, 2014
Rated 4.0 out of 5.0 by Nice, spacious room for the price, but... My husband and I had a king room for two nights. The room was very clean, spacious, and had a large bathroom, kitchenette with a refrigerator, sink, and microwave. The attached restaurant had good food and service. My husband went down for breakfast one morning, loaded up his plate, and began to walk up stairs with it. A staff member stopped him and said that he needed to pay for it or use a breakfast voucher. He went to the front desk to see if we were supposed to have been given vouchers since we did not receive any. He was told that we had an option to purchase them when we reserved our room. I do not recall. Either way, the breakfast was $12. Definitely overpriced and not worth it, I have had better free continental breakfast at much cheaper hotels. Later at the bar, my husband and his two friends ordered three shots, one for each of them. A young, inexperienced bartender (who was the only one there) ask to them how to prepare the shot, proceeded to over pour, offered them the extra SIX shots he'd made, then charged them for all 9 shots. Unfortunately I was not there, and they paid for all nine after being told by the bartender that his manager said they needed to pay for all of them. I would have refused to pay for them and asked to have spoken to a manager. Other than the buffet and the bartender we had a comfortable stay, very friendly staff and clean hotel. July 24, 2014
Rated 5.0 out of 5.0 by great bed & pillows Room was a little dark. Being poolside didn't let in any light. The area tables outside of our room were too dark to read. July 24, 2014
Rated 4.0 out of 5.0 by Comfortable Rooms, Kids had fun but Noisy! We enjoyed our stay at the Hotel. The kids enjoyed the waterpark but when it was time for bed the noise level in the hallway was unacceptable. We happen to be on a corner room (pool access) and heard people running up and down the hall all night. The room service was quick however we hated the pizza. The menu could have been a little more kid friendly considering the waterpark was what attracted us to the hotel. July 23, 2014
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