Rated 4.2 out of 5 by 277
Rated 5.0 out of 5.0 Family Fun & Luxurious!
Our family has stayed in this beautiful, clean, luxurious hotel twice now. It's everything you would want in a hotel. Excellent service with hotel staff and waitresses in connected restaurant! Our girls, ages 9 and 10 love the indoor waterpark. Rooms are spacious, clean and quiet. You need to experience this place for yourself!
December 23, 2014
Rated 5.0 out of 5.0 by MikeDontCallMeBoBo Nice restaurant
Nice resaurant. Breakfast was excellent. In the past we had a free two (2) hour complimentary happy hour. Free spotted cow beer and wine. Sadly that was no longer the case. The prices were good though, and the 1/2 price appetizers were great.
December 23, 2014
Rated 4.0 out of 5.0 by IHG_Traveller Overall pretty good
I was upgraded to a spacious, but disjointed suite. It was long and narrow and somewhat difficult to navigate. I had issues figuring out the wall thermostat and spent a few nights getting that fine tuned to be comfortable. The pillows, like any hotel, were at best "ok." All that said, this is a clean, comfortable hotel that is conveniently located to anything on the West side of Madison. I believe the bartender's name is Allison, she has been here a while and is really great. The bed was comfortable and the walk in shower was nice. Overall I would give this an 8 out of 10.
December 17, 2014
Rated 5.0 out of 5.0 by revrac positive experience for sad occasion
We gathered for a family dinner preceeding a memorial service for a beloved family member. It was especially good to be surrounded by comfort , beauty and kind staff at this time. The dinner from your restaurant was fabulous.
December 17, 2014
Rated 4.0 out of 5.0 by Oh wonderful one A nice front desk clerk, Danielle
Danielle had excellent customer service skills. Unfortunately we did not have the same experience with Nicole (also front desk staff). Nicole neglected to send me an email for my hotel confirmation as promised. Also she gave us incorrect information regarding the shuttle service for that date, causing us to miss a ride and being inconvenienced by have to walk to our destination, which normally would not be a problem however on that particular day it was extremely cold outside. Not fun walking weather. Also, the rooms need to have additional blankets in the closet. Mine did not during this stay, but a simple phone call to the front desk (answered by Danielle) had a blanket to me within minutes! Great service!
December 16, 2014
Rated 5.0 out of 5.0 by Tan15 Great Service
We checked into the room that we had reserved but when we got up to it, it was not accommodating for our 4 year old and infant. I decided to go down to the front desk to see if there was another room available that had a little bit of seperation to it so the baby had a semi-quiet place to sleep. The lady at the desk was SUPER nice and changed our room without charging us more. :-) We stayed in one of the rooms that had a king size bed with a seperate area for the kids that had bunk beds and another TV with a DVD player. This was PERFECT for us :-) The pool was great for our 4 year old. Our room was clean and the beds were comfortable. We would definitely stay here again.
December 15, 2014
Rated 4.0 out of 5.0 by BusinessVisitor2 Comfy Bed and Room
Great Bed, and the room has it's own air conditioning unit so you can control your room's temperature yourself. I loved this feature since I often find hotels too cold and was able to set the temperature for a comfortable stay.
Food at onsite restaurant was fair.
There are places close by that you can have a much better meal.
The shuttle service was free and fantastic.
Complementary Breakfast, 10% off one restaurant meal and one complementary drink...free is good!!
December 6, 2014
Rated 5.0 out of 5.0 by bcp2014 Comfortable Stay
A very good comfortable room. Very welcoming staff and a nice, warm feel to the hotel.
December 5, 2014