Rated 4.0 out of 5 by 113
Rated 1.0 out of 5.0 by Lauraj never again
We always stay at a Holiday Inn and we were in Madison for the birth of our first grandchild. When we got to the hotel there was no one at the front desk and we waited a few minutes for some one to show up and he had an attitude. You could tell he didn't want to to be working on new years eve. We were not recognized as priority club members. I reserved a room with a king size bed with a pull out couch but we were given a room with no couch only a chair. The next morning we went downstairs to eat breakfast and decided to order off the menu instead of the buffet and we waited a half hour for our food and when they brought it to our table the food was lukewarm. We spent 3 nights in Madison but found another hotel for the last 2 night.
January 10, 2013
Rated 1.0 out of 5.0 by LovetoCamp Kids Suite Room was a disappointment
We stayed at this Holiday Inn for New Years because of the special that was provided; this was our 2nd visit.
However, this room was not maintained very well....
1) The furnace ran all night because of the cold draft that was coming in around the furnace enclosure; the thermostat is built into the furnace, so it was thinking the room was too cold. The only way to stop the furnace was to shut it off, but then the room would get too cold. Lets just say, we slept in a room that was like a sauna or an igloo.
2) The coffee pot was broken.
3) One of the lights was literally coming off the wall in the kids bunk area, needless to say, it did not work either.
We did ask for a different room, unfortunately, all the Kids Suites were taken. We were truly disappointed with our stay at this hotel.
January 7, 2013
Rated 5.0 out of 5.0 by kimss bla bla
We had a great time there, and the Staff was more than helpful with any concerns we presented
January 5, 2013
Rated 4.0 out of 5.0 by Hawkeyenotbowlingthisyear Family visit
We enjoyed our stay at this hotel. The indoor pool/waterpark was very enjoyable for the overnight stay. The gentleman at the front desk was very polite and upgraded us at no charge to an executive suite when it wasn't necessary. Only downside was location. Although visible off the beltline it's within a corporate office setting with little nearby.
January 3, 2013
Rated 5.0 out of 5.0 by Skooter good times
My family along with extended family ages 84 to 1 yr. and 11 months stayed for our family Christmas time. The rooms were comfortable and quiet. We had a double queen suite overlooking the pool the only issue with that was that the door couldn't be kept open. The vent fan in the bathroom didn't work either. Other than those minor issues it was a very pleasant stay. I highly recommend this hotel.
January 3, 2013
Rated 5.0 out of 5.0 by apple124 Kids love the pool area!
My 3 kids thoroughly enjoyed the pool! The lifeguards could show a little more enthusiasm for their jobs and the maid was knocking on our door at 10:45 to see if she could clean the room I said we were checking out today and would be leaving soon. She knocked again a few minutes later and asked how much longer we would be. I've never experienced something like that in a hotel ever before and I didn't care for it. Breakfast should be offered for the price you are paying.
January 3, 2013
Rated 3.0 out of 5.0 by WildcatJT Need better coffee
Needs to implement the coffee makers found in Express properties with better quality coffee.
December 10, 2012
Rated 2.0 out of 5.0 by benjamindavid85 Multiple Issues
Upon arrival I was greeted by a great front desk representative named Amanda. She was very pleasant and welcoming. she gave me two room cards to my room. After going up to the room, and trying both key cards multiple times, it became apparent that neither card would open the door. So, I went back down to the lobby and told her about the issue. She re-activated both cards and told me to try again. Both cards did not work again, so I called down to the front desk and she came up to try her master card, which worked without a problem. She moved me to another room, and gave me two key cards again. This time only one card worked, but that was all I needed, so that was okay. After I finally got in a room, I realized it was not a King Size bed room, but only a room with two Double beds, different then the room I booked. Completely bothered by yet another failure, I just stayed in this room and waited for the week to end and go home. In addition, the shower took 15min to heat up each morning, and my name somehow fell off of the airport shuttle list on the day of my departure. The hotel truly failed on multiple levels. Amanda was the only pleasant part of my stay.
December 6, 2012
Rated 5.0 out of 5.0 by russ1 great place to stay
folks friendly and helpful
Best holiday inn ever stayed at
room was very plush
Dining was above par
December 3, 2012
Rated 3.0 out of 5.0 by None100 OK not great
Still not satisfied with the shuttle service. The shuttle service at the Holiday Inn at Verona is much, much better. Also the bar charges way too much for beers. Also if I want a ride to downtown why should I schedule it? If i'm a guest I should be able to go on the fly somewhere within 15 minutes. Use the Holiday Inn at Verona as a model.
November 17, 2012
Rated 4.0 out of 5.0 by EpicGuru Stay at Holiday Inn Madison West for Epic training
I've stayed in this Holiday Inn multiple times for the various Epic training sessions I have been to over the years. Overall this is a nice location to stay. The staff are helpful and pleasant and the restaurant has improved with the recent rename and menu change.
My only complaint would be that the building itself shows signs of aging and much use. Worn or torn carpet here or there, peeling wallpaper can be found throughout the building. But for me I just need a place to work and sleep while not in class at Epic and for this they do quite well.
November 15, 2012
Rated 5.0 out of 5.0 by PrairieMoon Excellent location and service
Always a pleasure to stay here. Easy to get to and from Madison, many good shops and eateries nearby, as well as an excellent restaurant on the property, and outstanding service from each and every staff member.
November 11, 2012
Rated 5.0 out of 5.0 by TB03 Good place to stay
This was my fifth time to stay at this property. It has some of the best and mostly friendly staff. Kevin the shuttle drive is a huge assest to the compnay. He, along with the other drivers, are always so nice and polite and have great recommendations of places to go and eat. This is huge in that so many people that stay at this hotel do not have a car to get around.
One thing I would like to recommend to this hotel is that in the upgraded rooms the walk in shower needs to have a door or curtain. It is cold and breezy when you are in the shower.
November 10, 2012
Rated 5.0 out of 5.0 by BlndMan highly recommended
Great value,a beutiful and clean room. Definitly will return there.
October 25, 2012
Rated 4.0 out of 5.0 by fred21 excellent room poor restaraunt experience
We had a good night's rest. The room was spacious and clean.
The breakfast buffet wasn't that great. Seat yourself restaurant
had no clean tables to seat myself at. Servers seemed confused
with who had which table. It appeared as though there was no
management presence in the dining room with the servers left to fend for themselves.
October 21, 2012