Rated 4.1 out of 5 by 199
Rated 3.0 out of 5.0 by Mono42 Comfortable bed
Staff didn't appear to be consistently well trained,some were,some weren't. The property is attractive and well located. Water park is appealing for kids. Breakfast buffet was quite picked over if you arrived within one hour of closing time. Could be a wonderful property if management would take charge!
August 5, 2013
Rated 5.0 out of 5.0 by summertraveler13 great place
Loved most everything about this hotel....great beds, nice rooms with TV, refrigerator and microwave, everything new and fresh. Had "poolside rooms" which really just meant down the hall and down the stairs to the gate where the pool was. Tip for pool use, it said it was open until 11 on weekends so my kids were excited to swim that late, got down there a little after 10 and the slides and pirate ship were all turned off - just pool use until 10. No big deal, but wish it would have said that in the book, etc. Pool and slides were great for my kids ages 3, 7 & 9. Big enough for fun but not so big to be scary. Lifeguards were great. Food in the restaurant was really good and not too high priced. Staff was pleasant and helpful. Great stay and we all would go back again!
August 1, 2013
Rated 4.0 out of 5.0 by forelorn13 could have been cleaner
When we arrived we noticed hair on the bathroom floor and walls and when I went to get ice, there was a coffee packet wrapper inside the ice bucket. During our stay we also noticed raisins along the baseboard between the table and t.v. where we had placed our shoes.
The restaurant was very good and the staff we encountered were friendly.
July 26, 2013
Rated 5.0 out of 5.0 by KJ39 Great Hotel!
We were in town for a summer camp that my daughter was attending at the UW. It was a quick ride from campus to the hotel, and once we arrived, the staff was exceedingly friendly and helpful. My kids (ages 9 and 10) loved the pool, slide, and basketball hoop. The room was very clean and comfortable. We also ate at the restaurant on site, and the food & service was terrific! Our stay was so enjoyable that I plan to bring my entire family (my teenager and my husband, too) back in a few weeks!
July 22, 2013
Rated 5.0 out of 5.0 by Irmi12 Very nice room and friendly, helpful staff.
We came to spend the weekend visiting our family and had a great time. Our room was clean and comfortable. We were very surprised that service came in and made our bed, emtied the trash and supplied us with new towels even though we only stayed two nights. Staff at the desk was very friendly and helpful giving me a comb, since I forgot mine. We are looking forward to come back when we visit again.
July 20, 2013
Rated 3.0 out of 5.0 by familyvisit Online buyer issue
We booked rooms online for a family get together last weekend and although the motel was nice the motel did not honor the price we booked online. When we went to check out the bill was higher than the rate we had booked online with our credit card. This was our first return visit to an IHG motel in years and needless to say it will be our last.
July 19, 2013
Rated 5.0 out of 5.0 by cabincomfort Clean room, good food, fun entertainment
We were in area for sports with a very busy schedule. The hotel was welcoming and the room was clean and comfortable. The pool was great for sore muscles and relaxing after a hard day in the hot sun. We were appreciative the later hours at the pool allowed us to participate. Pizza at the restaurant was excellent!
July 19, 2013
Rated 4.0 out of 5.0 by Milwaukee12 Weekend in Madison
Was very fortunate to get this hotel when booking with hotwire. The rooms were what I would expect from Holiday Inn. Nothing fancy, but clean and updated. Fridge in room was nice. My kids enjoyed the waterpark. Older ones got a little bored. Definitely geared toward little ones.
I was most impressed by the staff. Front desk was very helpful and friendly. Gave us bandaids for our blisters.
Best of all was maintenance person who went above and beyond after my youngest accidentally locked her shoe in the safe.
Thank you for a very nice weekend. Would highly recommend and will come back.
July 12, 2013
Rated 2.0 out of 5.0 by Jimolaga Dark and dated
This Holiday Inn is a step back in time to when HI was trying to be grand. The result is dark and dated, but still pricey. Windows definitely needed a cleaning...very filmy...looking outside was gloomy even on a sunny day. Won't be staying here again.
July 12, 2013
Rated 4.0 out of 5.0 by AshLJ28 Great Hotel
This is a great hotel to bring your children to as their pool area is great for all ages. The water is salt water instead of clorine, which my family loved! The only thing we were disappointed in was that we paid a little more for a pool side room, but when we opened the back entrance doors, you couldn't see the pool. The noise level did not impact out room, which is good for small children that went to bed earlier. The main entrance is beautiful and a nice place to sit and relax. Overall great hotel.
July 8, 2013
Rated 5.0 out of 5.0 by Patrrrr Nice place
Very nice hotel, freindly staff great location and a fair price! We will be back.
July 4, 2013
Rated 5.0 out of 5.0 by szack Beautiful and Breath Taking Ambiance
The ambiance and the courteous staff makes this hotel excellent for business, conferences and personal vacations. This hotel is worthy of being an InterContinental Hotel brand of IHG property.
June 28, 2013
Rated 5.0 out of 5.0 by yorkiesnorth Great Stay
The staff were friendly, the food was excellent, everything was clean and wonderfully appointed. Will love to stay here again!
June 28, 2013
Rated 2.0 out of 5.0 by cucumber01 Different than most
I only checked out this hotel because five others in the area were booked. I usually don't stay at Holiday Inns, so this was an experience. I am in hotels four nights out of five for work. Not sure the hotel really knows what image they want to portray. Some of the antique like furniture doesn't really go with the rest of the décor. Lobby bar nice, but has the old staunchy feel, not modern by any means.
My room had a very high ceiling with a separation of sleeping area from the sitting/work area. The office style chair was either broken or stuck because I couldn't get it to the level comfortable for the height of the desk. Bathroom shower, a walk-in type did not have a door or curtain. Several light bulbs burned out, limited access to outlet plugs for phones/computer. Had problems with the business office computer and couldn't print what I needed. The restaurant had a nice menu selection, but no outdoor seating. Went to dine somewhere else, because I wanted to sit outside. Who's running this place?
June 25, 2013
Rated 5.0 out of 5.0 by MauMau2 Great Service
We had stayed at this hotel several years ago and had a wonderful time. Needless, to say returning to the area we knew where we wanted to stay.
Service, reservations accommodating beyond the norm usually found elsewhere.
If you are ever in this area looking for a great place to stay, check-in.
We don't have small children but enjoyed watching all the fun going on.
Food excellent, I have special needs in the food department and they bent over backwards to accommodate my needs.
Great experience once again...thank you!
June 17, 2013
Rated 5.0 out of 5.0 by Joseph42 Love the water park
We visit family in Madison and love to stay here which is close to where they live and where we can also enjoy the indoor water park. It is great fun. Also love to soak in the large hot tub / whirpool.
June 15, 2013
Rated 5.0 out of 5.0 by HappyGma6 Great Accommodations and Staff
Martez has always been very accommodating and welcoming when we are checking in!
June 15, 2013
Rated 5.0 out of 5.0 by Terri33 Up to date conviences and great service
Had a 2 day working retreat here. Staff met our needs in the conference room, requests were filled as ordered and on time.
Sleeping room were comfortable and quiet during the night.
June 9, 2013
Rated 3.0 out of 5.0 by lashlarue Ordinary....
Stayed at this Hotel as part of a wedding block. First room was a "free" upgrade to "executive level", unfortunately, 30 minutes after checking into room; toliet in bathroom needed to be repaired. Front desk was notified and they "promised" to have problem taken care of. Unfortunately the toliet was unable to be fixed and a few hours later we were given a new room. Which was on a floor filled with loud children from a soccer tournament in town that day. Halls were filled with kids lying in the hallways outside their rooms and kids acting like kids. The air-conditioning unit was quite noisy and made it difficult to sleep. We were given 2 free drink coupon and a pass for a free buffet breakfast the next day( which we could not use due to time constraints). By the way there were 3 of us in the room. We did get a few hours sleep, but were happy to depart the next morning!
June 7, 2013
Rated 5.0 out of 5.0 by Jean81 Great Service
Recently we were guests at your hotel for my daughter and son in law's wedding reception.The staff was wonderful and the food, drink and service during the wedding reception was great. Everyone went out of their way to be friendly and accomodating the entire time. There were a couple of room mix ups with all the guest reservations,but the front desk staff resolved these matters once they were brought to their attention. Holiday Inn West Madison is a place we will be recommending to our friends and family.
June 7, 2013
Rated 3.0 out of 5.0 by Karla1215 Disappointed in stay
We stayed at your hotel on 6-1-13, and we ended up having another child from our team travel with us, and I asked for a roll away or cot and they did not have one to offer. All they could do is offer a jointing room for an additional cost that we really did not want to pay. I have never been to a hotel that did not offer a cot or a roll away ever. I was also upset that we did not have breakfast included. We have many teams from the Green Bay area stay at your hotel for many tournaments in the Madison area. I can honestly say that the situation with not having a cot to offer makes me want to stay somewhere else with our team next time.
June 7, 2013
Rated 5.0 out of 5.0 by natalie8731 Awesome hotel
Had a wonderful experience there for work. Staff was friendly and the room was very clean
May 30, 2013
Rated 5.0 out of 5.0 by Natalie873 Great Hotel
I had an excellent time at the madison west holiday inn. The pool was great and the breakfast buffett was good too.
May 30, 2013
Rated 4.0 out of 5.0 by LJones Epic convenience
I stay here whenever I am in town for Epic events. The shuttles are accomodating, the staff is friendly and welcoming, and the facility is consistently clean. Thank you for making my business travel less stressful.
May 28, 2013
Rated 5.0 out of 5.0 by 1travler Great hotel
From the check in to the check out everything was great. The service at this hotel is excellent. The rooms are very clean and upscale. Great location with an excellent resturant. The staff is so friendly and go the extra mile to make sure your stay is special.. I will be back.
May 27, 2013
Rated 2.0 out of 5.0 by bikerace LOUD AC unit
Beds were too hard but the issue was the AC unit was incredibly loud, every time it turned on it woke up the whole family. Too bad the hallway AC unit was as quiet as a mouse.
May 24, 2013
Rated 5.0 out of 5.0 by Laurie8 Pleasant Staff
We were thrilled with the staff at this Holiday Inn. We wanted to checked in early and our room was not ready, and we were going out and wouldn't be back until after midnight. So, the woman at the front desk found us a different room, and was able to check us in early. We found our room to be clean and comfortable. We would reccomend this hotel.
May 24, 2013
Rated 3.0 out of 5.0 by Db3165 Nice room, great service, pool area needs spruce up
We had a very nice clean room, the staff was great. The pool area needs an overal refurbishment starting with a good cleaning, the features are great for kids but a little run down.
April 23, 2013
Rated 5.0 out of 5.0 by kcrdta My best nights sleep in years
I stayed while on a bussiness trip and after a long day of training it was nice to be able to catch a shuttle to a restaurant and not worry about being driven the scenic route by a cab driver. I also enjoyed how comfortable the beds were. Only downside is if you are a napper ask for a room that is along the outside of the building the kids in the pool can get loud, but i enjoyed hearing them play.
April 15, 2013
Rated 4.0 out of 5.0 by Clay26 Good for small kids
This was a good get-away for the family, including kids ages 3 and 6. Like other reviews, this isn't a huge "waterpark" like you would find in Wisconsin Dells, but if you have kids under 10 the pool area is a good size. The price was reasonable and the staff were welcoming. If your primary reason to visit this property is to use the pool area, I highly recommend reserving a room with "waterpark access" - it avoids tracking through the lobby/common areas to and from the pool.
April 15, 2013