Rated 4.2 out of 5 by 32
Rated 3.0 out of 5.0 by Budd22 Hotel needs remolding!
Our room was very outdated and the carpets needed to be replaced. The bed needed to be replaced as it sloped terribly into the middle.
This is suppose to be a crown jewel for HI as it is the HI that honors Mr. K. Wilson the founder of HI.
On the other hand the staff is very nice. The Thanksgiving giving dinner is wonderful and the location is great.
December 1, 2013
Rated 5.0 out of 5.0 by RcB980 Amazing service!
We had appointments at The University of Memphis so we were right across the street. The staff went above and beyond to make us comfortable and actually feel like family. We were able to get great service in the restaurant and great recommendations of other places to go. The shuttle was so convenient. We especially appreciated Brian, the night manager, who went way above and beyond to make us comfortable allowing early check-in and late check out because of our travel schedule. He truly made our experience great. We are considering sending our child to the U of M from several states away and this sort of kindness makes that decision much easier on parents. I would also recommend this hotel if someone wanted to see the city, then get away to a clean quiet comfortable place to make your home base, since it is not right in the chaos of of downtown. The neighborhood was comfortable and walkable too.
November 24, 2013
Rated 5.0 out of 5.0 by NitroMike Service & Quality!
I asked if there was a place to get a cup of coffee at 5:50am other than the room coffee and I was told not until 6:30am when the resturaunt opens. About 5 minutes later a call came from the front desk asking me what I wanted in my coffee & moments later it was at my door!!! I don't think it is something everyone should expect but it sure made my week...very thoughtful!
October 27, 2013