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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.6

based on 908 reviews
93%
Recommend This Property

Ratings Breakdown

908reviews

  • 5 Stars
    666
  • 4 Stars
    156
  • 3 Stars
    44
  • 2 Stars
    29
  • 1 Stars
    13

Front desk staff and Breakfast

By

November 17, 2019

Appeared to be a well managed hotel! The breakfast was fresh and well stocked. Server was attentive and polite.

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Great Stay

By

November 13, 2019

club

Had a great time at this hotel and would stay there again if I am ever back in Memphis

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Stay

By

November 13, 2019

club

Rooms need to be upgraded. Tub was peeling. Also had rust stains. Staff was great

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Quality

By

November 09, 2019

Beautiful hotel. Did not expect such a modern looking facility. Rooms were actually a two room suite.

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Great place to stay

By

November 08, 2019

Staff friendly and rooms big and clean. Would recommend this place to anyone.

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Great Stay

By

November 07, 2019

club

Great hotel and priced right. Very friendly staff took care of everything and business office was always open and stocked with paper, pens, etc. convenient location near University. Spacious and clean rooms. Lovely restaurant. Would be a top choice any time I’m in Memphis.

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901 stay

By

November 06, 2019

club

Will stay here again. Loved the experience! Go U of M Tigers!

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Over the top service.

By

October 30, 2019

I rarely take the time to write reviews, but I must compliment Kayla for making the decision to go above and beyond for a guest.
Here's the story: A Thursday night & parking was the pits. I circled the hotel several times and checked out the street parking--nothing. Turns out in addition to competing with the University of Memphis night students, the hotel guests had to complete for parking with a large gala being held at the hotel.
Kayla gave up her parking space near the hotel for me and parked in the garage several blocks away.
Thank you again, Kayla!!

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Sept/Oct 2019 Business

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October 28, 2019

platinumelite

Room was nice and clean upon arrival. Housekeeping was hit and miss during the stay. Appears they have no supervisory inspections of housekeeping so things are frequently missed on daily cleaning.

Parking needs to be controlled. There is a lot next to the hotel with access arms that are not used. So when they have events and school some days parking in the guest lot is full.

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Nice accomodations and safe stay!

By

October 28, 2019

club

I have stayed here every year when in town for business and have always felt safe in both the hotel and the area which is very important to me as a female traveling alone. Love the shuttle service. Very nice and friendly drivers every time. Very comfortable and nice accomodations.

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Hotel Visit

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October 27, 2019

club

Beautifully furnished hotel with full service. I enjoyed my stay immensely. I was disappointed to hear that my colleague who was staying in a different room encountered bed bugs. That's a scary thought.

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Memphis IHG

By

October 26, 2019

Good place to stay on business. Big rooms. Tv’s are rather small though

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