 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.6
92%
Recommend This Property
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Excellence with passion
ByEdwardA314
2021 七月 13
We were in town for a baseball tournament. Amazing hotel. The room was wonderful. The bed was very comfortable. I liked that the pillows were marked soft and hard. The thermostat was right on point. Wi-Fi was easy to access. The Television programing was great, the bathroom was spotless and I loved the way the soap smelled. I had forgotten my shaving cream and I was provided with a complimentary one. In addition, the hotel was nicely located in a cove close to all of the major highways, shopping and restaurants. It was a wonderful stay. Thank you for everything.
The staff is amazing and very friendly. You can tell that they love their job and they seem to do it with passion. We stayed there for three nights and were always treated with excellent service.
Returning customer
ByHawthornTX
2021 七月 11
We are originally from Memphis and have stayed at this property before. They were welcoming then and they were welcoming this time. We had two rooms for a week. Rick remembered us and we caught up on old times. The property was extremely clean and close to places to eat and shop. As always the bed was comfortable . I love the pillows at Holiday Inn brands. The price was very good as well. Holiday Inn Express is always my favorite hotel to stay at . People are always polite and courteous also. I would recommend this hotel Germantown/Memphis as I have stayed there before.
Very welcoming
ByKerryB575
2021 七月 11
We were welcomed by the friendly staff and given our room assignment and also a late checkout so we could catch up on our sleep. The bed and pillows were extremely comfortable and we were able to sleep very well.
The location was great, in a cove, but easy to find and access from the highway we were traveling on. Our breakfast the delicious coffee to take with us as we got back on the road for 8 more hours of driving as we headed to Chicago. Much appreciation for Holiday Inn Express Germantown. We also enjoyed our great experience.
Such great staff and hotel
ByAliSmth256
2021 七月 08
Our stay was really good. I want to give a shout out to the man who ran the desk. He LOVES his job . Management should take note of him. He was friendly, helpful in every way. He even came around and would keep the lobby clean. Such a nice, nice man who works so very hard and ENJOYS what he does.
Treated with respect and kindness
ByTShelbyNY
2021 七月 08
We were in town for business. It was a little tricky to find but I blame that more on the GPS than anything. The room was great, staff was wonderful, breakfast was excellent. It was a great, worry free stay and we will add it to our list of favorite Holiday Inns.
Everyone is very professional and courteous
ByCKing901
2021 七月 08
Holiday Inn Express has for many years now been my hotel of choice. I’ve stayed in many different cities and the never fail to make me feel like I am very important to them. Everyone is very professional and courteous. Checking in is a breeze and customer service is always prompt and satisfying. The cost to stay there is very economical (by far the best value for your money).
Very clean hotel and friendly staff
ByBobBistol
2021 七月 05
Very clean hotel and friendly staff. They take the time to make sure everything is perfect. Hotel is top notch.
Great experience
ByJeezy 26
2021 七月 03
Hotel was quiet and very clean. I would highlight recommend this place to anyone coming in the area.
Service with a smile
ByDonGriff662
2021 七月 01
We are appreciative of the services provided to us from booking to checking out. The hotel went above and beyond in making these possible, and in a very friendly way possible. All of the service was served with gentle smile, our room was very clean we had no complaint whatsoever, I can only imagine the work your teamwork your staff had to sacrifice to make us feel safe, welcome, appreciated, and welcome. We came from out of state ( Mississippi) and we shopped for the best place to stay (based on reviews), and we can best assure you your place makes to the top of our list and the reviews are all spot on. Thanks to the housekeepers who made our room so welcoming and entire staff. Tank you all for your hard work.
Felt safe
ByGeorgiaBarn
2021 七月 01
The staff was very helpful and attentive. The room smelled fresh and was very clean. Beds were very comfortable and clean. The bathroom was clean with no plumbing issues at all. I will stay there again as I have no complaints. I also felt safe as a female traveler.
Perfect experience
ByAlshaw901
2021 七月 01
I am a local resident. I chose the hotel based on reviews and the location. The hotel is a nice one, it actually has a nice location , you find bars, restaurants around etc. Everything is near you and the staff was welcoming to us. Although the price was a little higher , my overall experience was perfect . I will stay there again .
Outstanding property!!!
ByMikeStrem
2021 七月 01
Great hotel great value, great location and an amazing staff!! Clean well maintained property, safe and secure.