Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
69%
Recommend This Property
Overall Experience
3.7
69%
Recommend This Property
Our Stay
Bywanderlust7
September 13, 2016
Overall our stay at the Crowne Plaza Downtown in Memphis was most pleasant. The staff were very courteous. The room was very comfortable and the breakfast excellent and of good value. The shuttle service was particularly helpful and the drivers were extremely pleasant, helpful and knowledgeable.
Unfortunately because we had no choice in determining our early arrival time (6:30 AM by Amtrak train from Chicago) we were forced to sit around until the 4 P check in time. This was somewhat tiresome especially for middle aged guests like us.
Memphis Crowne
ByJackie157
September 10, 2016
Great Hotel with great service, amenities, and rooms
Excellent
ByTeebro
September 09, 2016
The most impressive thing about this hotel was the courtesy, friendliness and professionalism of the staff. While I had no complaints about anything, their attitudes alone assured me that if I did encounter a problem, it would be addressed and addressed quickly. I would have like to have seen a little more of a selection on the food menu, however the items that were available were delicious.
Great Service and nice bed
ByJoeyArora
September 08, 2016
Excellent service was provided, great check in experience.
DOWNTOWN MEMPHIS
ByJOELLE241
September 06, 2016
A great hotel for the price. Located downtown. Nice and clean. Friendly staff. Pleasant atmosphere! I would definitely stay there again!
I'm afraid to say this has been my worst experience within the IHG network
ByCraig2510
September 02, 2016
I'm a spite elite member, but was checked into a room that was under maintenance. We were moved to a room which did not have a city view and backed into the highway. Our toilet was blocked and the room looked like if had gone through a refurbishment, but the finish was very poor. We had no sleep that night due to the noise of the highway and the air conditioning unit.
We moved rooms the second night, but there was again a loud constant humming noise next to our room which prevented us sleeping the second night. We decided to cut our trip short due to to the lack of sleep. We were advised that we would be refunded for the 3 night and we would be given an additional 10,000 reward points, but neither of these have yet to come through. Altogether, I am not happy with my experience and would not recommend staying in this hotel. Definitely not what I have come to expect from IHG.
Crown Plaza Memphis Review
ByKat0810
September 02, 2016
The hotel is exceptional. The staff is the most cordial, friendly, helpful staff you will meet. The rooms are very clean, roomy and comfortable. The staff whether checking in or eating in the resturant make you feel so appreciataed to be on their property.
Great Hotel
ByMELM4
August 31, 2016
Great hotel. Pleasant, courteous, and friendly staff.
Room was clean and well stocked with towels, wash cloths, etc. Room size was great. Large selection of TV channels.
Complimentary shuttle service was good, able to get to wonder restaurants in the area.
Price could have been better. Suggest brighter lights for older persons.
Great place to stay with wonderful staff!
ByIMTraveler
August 31, 2016
We enjoyed our multi-night stay. Comfortable rooms; helpful, friendly staff; great location for our needs. Free shuttle to downtown areas!
Le ménage laisse à désirer !
ByBonnecombix
August 29, 2016
Avons trouvé une chaussure une boule de cheveux dans la salle bain ! Chambre des années 80/90. Les plus : bon petit déj et navette pour aller au centre ville
Wonderful Service and Great Staff!
ByPsychworker1
August 26, 2016
The hotel staff was great from arrival time to the shuttle drivers talking and answering questions. Gave great local advice on places to go eat and visit. The bartender was a great guy and was a true Memphian. I will definitely stay at the Crowne Plaza again!
Excellent place to stay!
ByMILF
August 26, 2016
We've stayed twice this summer at Memphis Crowne.
It's like home away from home.