Guest Reviews
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70%
Recommend This Property
Overall Experience
3.8
70%
Recommend This Property
Comfortable bed and room and overall lovely.
ByKaydidid
December 16, 2021
We enjoyed our stay in this lovely motel. It was close to restaurants, shopping and Beale Street. We hope to stay there again. Decorated very well for Christmas . The bed was fabulous!
Bad Hotel
ByJewels
December 14, 2021
Do not book you are better of staying at a motel . There are issues with the key cards to the doors, the restrooms didn’t work and it’s dirty. As soon as I walked down the hall to my room there where dirty sheets outside the hall way in every room. It took almost 2 hours upon my arrival to get someone to help me open up my room because the key card wasn’t working. I must of gone 4 times to the supervisor about the door not opening and I didn’t get any assistance from him. It’s a joke how much I spent for this hotel don’t waist your money.
Poor room for price
ByPavbeater
December 06, 2021
Bad lighting. Unclean room faucet need repairs. Food left a lot to be desired
Nice but needs improvement
ByCat59
December 06, 2021
Nice location and property but needs better cleaning and repairs. Poor amenities.
No bedbugs!
ByTuce
December 04, 2021
This Memphis hotel is very close to the Interstate.
The 3 week stay personally was ok, but many of my traveling colleagues had issues with their rooms.
I was in the minority of people who stayed in the same room they were assigned to at check in.
I slept satisfactorily in the bed.
Great Memphis Value
Bybambooblue
December 03, 2021
This is a convenient location just north of downtown. And great location if you're traveling with a dog, with a nice, big green space in front. You can walk to the trolley or the friendly hotel shuttle driver will take you to where you want. The beds are comfy and the linens are exceptional. The hotel is undegoing renovation floor by floor, which it needs, but everything is in order to have a pleasant stay. I really appreciated the 24 hour security too.
Great place to stay
ByTony109
December 01, 2021
Thank you Crowne Plaza of Memphis! I enjoyed my stay, the whole experience was great from the time I checked in until I departed. Will stay again soon!
Nice Place
Bybig daddy
November 29, 2021
They failed to mention $26 per day parking added to your room rate when you make the resevation.
The worst Crowne Plaza experience ever
Bybeachytraveler
November 27, 2021
This hotel is a nightmare. The woman checking us in was surly at best. We got to our room to find the water to our toilet turned off and 1 of the 3 lights not working. We turned on the water to the toilet to a horrendous noise that cycled constantly. We called for repairs. He came up, left to get a flapper, then came back and said it was fine without the new part. My husband tipped him anyway for his efforts and received a very derogatory response. We had to turn the water off and on the entire time to avoid the racket. None of the outlets in the bathroom worked. There was no blow dryer so I called for one. They sent up one that didn't work. I called again and they never responded. I left in 42 degree weather with wet hair. Our bill was incorrect when I got downstairs to check out. DO NOT stay here. They need some major employee training and need to get caught up on deferred maintenance.
Clean, comfortable, great location
ByTimE
November 24, 2021
This hotel is a great value for staying in Memphis. The accommodations are nice and the parking is relatively inexpensive compared to other hotels. The location is very convenient to the trolley or walking to shops, restaurants, and Beale St. Staff was friendly and professional. Would definitely stay here again.
Disappointed
ByChris
November 19, 2021
I am an IHG platinum rewards member and have frequent did the brand for many years. This was one of the most disappointing experiences I've ever had with one of the IHG properties. The hotel felt old worn and in need of a makeover. It does not meet the quality expected for the room rate charged. The staff was unresponsive to our requests despite a multiple attempts to achieve satisfaction.
Unless you have to be downtown, find a Holiday Inn Express 20 minutes outside of town and get a better value and free parking and a free breakfast.
Choose another hotel
ByEasy Going
November 16, 2021
There were a few nice and professional people. But compared to the amount of staff that was rude, giving attitude, cursing in the lobby not worth the money spent on the room.
Some of the staff needs retraining in hospitality.