Rated 4.0 out of 5 by 126
Rated 3.0 out of 5.0 by fredster comfortable room poor staff
The room was comfortable and nice but the staff was pore
The staff could not charge the right price or amount of night
check out took forever.
February 26, 2014
Rated 5.0 out of 5.0 by Lovesign25 Wonderful
The staff was great!!!! They were very helpful and they always had a smile on their face. I really felt at home. The bed was comfortable and I slept great. I will definitely be back.
February 17, 2014
Rated 5.0 out of 5.0 by iWillBeBackMemphis Great Stay to Bring in the New Years!
I do not usually write reviews on goods or services, but I had to this time. Due to two employees of this facility, I was VERY IMPRESSED. Their service was beyond excellent. Although this was such a busy weekend, they made sure to meet the needs of everyone. Not only did they please, they were quick to make it happen as well. The best part about their service was the fact that they did everything with a smile. Now that speaks volume and adds value to a corporation.
Thanks for everything ladies, Ms. B and Ms. M!
January 23, 2014
Rated 5.0 out of 5.0 by Niecy86 Great service and clean room
Everything was nice ,my husband and I really enjoyed our stay, we will be back.The breakfast was good and staff very courteous.
January 6, 2014
Rated 4.0 out of 5.0 by Franny57 Great service
All the staff at the hotel made customer service a number 1 priority.
January 5, 2014
Rated 4.0 out of 5.0 by jmrkc One night stay
Great location. Excellent staff. Very clean room and bathroom.
January 3, 2014
Rated 3.0 out of 5.0 by capitol_bob10 Service
Upon arrival, asked the front desk clerk how many pionts would I receive for this stay; her reply was and I quote, is this a pop quiz, do I look like I have time for a quiz. She then gave me a voucher to go online and watch a video for 1000 points.
No recognition was offered for IHG Reward Club Membership.
January 1, 2014
Rated 2.0 out of 5.0 by Cordog27 Told incorrect information.
I made a reservation online. Of course a CC was required. When I checked in I was VERY explicit that I would be paying cash. The clerk asked if I would like to pay now or when I checked out. I stated, clearly, when I checked out. Upon check out I did in fact pay cash for my room.
Two days later there is STILL a pending charge on my CC and as a result some other items have been returned and I have been charged overdraft fees.
I called the 800 line and waited minutes for a human. She could not help me at all, except to give me the direct number of the hotel, which I could have easily looked up myself.
Speaking with the employee on duty when I called, he was very matter of fact in that it takes 72 business hours for the amount to be released from your CC. When I asked why the clerk checking me in did not find it necessary to tell me this, he had a somewhat flippant reply.
I find this unacceptable. I was VERY specific that I was going to be paying in cash, not CC. That amount should have been released upon check out, if not at check in when I stated, without a shadow of a doubt, that I would be paying in cash.
I have stayed at your properties across the country for many years. I will seriously reconsider that in the future, as you have cost me a significant amount of unnecessary bank fees.
January 1, 2014