Rated 4.3 out of 5 by 166
Rated 1.0 out of 5.0 by Truth6743 very disappointed
When I phoned the hotel to reserve my room I spoke to Angie who was very nice. She was not only patient but very customer friendly. She described the room and rates in detail.....she was just award winning. In fact, she was the reason why I chose to stay here. However, things were taken from my room, my bath tub didn't drain, the maintenance personal never came although numerous requests were made , Jason, a front desk employee, was very rude and the General manager, Denise did not rectify me being overcharged until her boss became involved. I tried not to complain and managed not to until I was charged improperly for my brothers room....which he had already paid. I checked out on Monday and have yet to receive a credit. Today is Thursday. Well KUDOS TO ANGIE...Perhaps you should be promoted. I wish the rest of the staff were like you.
April 30, 2015
Rated 5.0 out of 5.0 by Fireaxe484 Awesome!!
Once again I came back to a clean, comfortable room. The staff as always treat you great.
April 21, 2015
Rated 5.0 out of 5.0 by Jerry#1 Never have to worry
Have stayed here several times on our way back home and have never been disappointed.
Always exceeds our exceptions.
April 15, 2015
Rated 4.0 out of 5.0 by JewelsMSU Great service except for one woman
I love staying at this hotel. We stay here once or twice a year when visiting family. Had a great experience except for when working with the woman who checked my Father-in-Law in. She was extremely rude and condescending. Dealt with her twice and both times she was horrible. Definitely needs to retake a customer service class. Other than that, had a great experience. Everyone else is great.
April 13, 2015
Rated 2.0 out of 5.0 by Business-Traveler15 TV didn't work
For some reason, the TV channel would not change, even from the TV manual inputs. It was too late to have it looked at or move rooms (arrived late, one night stay) so I gave up on it.
Then there was a cockroach sitting on my suitcase when I got back from dinner.
March 23, 2015
Rated 5.0 out of 5.0 by majorc30 staying at this hotel is a pleasure
Excellent Hotel, Recommend highly to anyone traveling in the area.I personally stay at the Holiday Inn Express when ever the are available. I also, recommend these hotels to all my friends
March 17, 2015
Rated 3.0 out of 5.0 by TammyA93078 Interrupted sleep
I called the front desk to confirm a late checkout and was told I could extend until noon. I wasn't feeling very well so I tried to rest and was bothered by housekeeping about every 5 minutes to ask if I was checking out. Housekeeping should've been informed I extended,
Also, upon check-in, I attempted to use the treadmill in the gym and it was not functioning properly. The belt was slipping and the whole machine was shaking. It was unusable.
March 13, 2015
Rated 5.0 out of 5.0 Hotel Staff
I stayed here for five nights on business and I must say that the staff for every shift was excellent. Everyone was very kind and they always greeted me with a smile. There is a great BBQ place next to the hotel where I got a great meal after travelling all day to get there. Great experience!
March 10, 2015